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    6 months ago

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    7 months ago

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    Shell Gas Station

    Shell Gas Station

    1.5
    (13 reviews)

    --Location/Parking-- In the tri-intersection of Mansell and…read moreOld Alabama road. There s plenty of easy in and out. --Ambience-- Quick in and out of the gas station. I saw no issue or red flags. Typical local gas station. They seem to be fully stocked maybe to accommodate the local hotels/motels. --Service/Staff-- I didn't interact with any of the staff because I used my CC in purchasing gas at the pump. --Products-- I stick with my usual gas --Capacity-- Capacity to hold 10-12 cars to fill up. --Overall-- Local gas station. I will be back because of the convenience. Don't go out of your way if you find a better price. Just be warn on the price since it tends to be higher then the stations near 400

    I had an unacceptable experience at this Shell gas station. The pump I was using was clearly…read moremalfunctioning, so I politely asked to move to another pump. Instead of assisting me, the manager immediately became hostile and yelled at me. Rather than investigating the issue, the manager blamed me, claiming that talking on my cell phone was somehow causing the pump to malfunction. He repeatedly insisted that the station had "passed all inspections," as if that automatically meant the pump couldn't be experiencing a problem. Passing an inspection does not guarantee that equipment cannot fail or malfunction at a later time. What was most concerning was the manager's behavior. Instead of listening to a customer who was reporting a possible equipment issue, he chose to raise his voice, dismiss my concerns, and treat me with disrespect. No customer should be yelled at for simply asking to use a different pump when they believe the one they are using is not functioning properly. This experience demonstrated a serious lack of professionalism and customer service. I hope Shell investigates both the condition of the pumps at this location and the conduct of the manager. Customers deserve to be treated with respect, not blamed or intimidated for reporting a potential problem.

    Kroger

    Kroger

    2.5
    (37 reviews)
    $$

    Very poor management. Especially the manager, he is very rude, doesn't know how to solve an issue…read more Didn't know how to handle to refund an expired ham just bought. I will go somewhere else instead of this store. Bye!

    Kroger is my very favorite grocer. I hardly shop for groceries elsewhere. In over three decades as…read morea Kroger customer, this has never occurred to me before at any Kroger store I have shopped at. I approached the self-checkout kiosk to begin scanning my groceries. I noticed a paper coupon that had been spit from the kiosk's mini printer was left by a previous customer. I removed the coupon from the printer. Before I had a chance to determine whether it was a promotional coupon or Kroger information printout, the Kroger self-checkout attendant, routinely known for her domineering disposition snatched the coupon from my hand, tore it to shreds and deposited the pieces in the trash container. The employee claimed that the printed paper coupon was tied to another customer's Kroger account. I did some investigating by engaging a session with a Kroger chat agent as well as with Kroger customer telephone support representative. Kroger addresses promotional codes being non-transferable but there is no written policy in reference to printed coupons. I routinely receive Kroger paper coupons in the mail. When I have Kroger coupons I do not intend to redeem, I courteously leave those coupons next to their appropriate items within Kroger stores for other Kroger shoppers to use. I have never had a Kroger employee stop me from doing this. There is no Kroger policy prohibiting this practice. Employees such as the one I unpleasantly encountered during this occurrence are a liability to Kroger, not a benefit. I sympathize with a store manager who must deal with the routine consequences of such callous and unprofessional behavior.

    bp - servicestations - Updated August 2026

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