Horrible experience, $6,700 for a hot water tank is insanity…read more I will never do business with HALCO and will be sure to tell my friends and family.

due to a misunderstanding by both parties I gave halco a neg. review…read morethey have gone the extra mile to correct the situation halco has serviced my furnace and ac for several years their service has always been a+ I would highly recommend this company I am glad our issue was resolved quickly

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

Just had Betlem install a new furnace, wonderful business to work with. Right from my first contact…read morewith Jeff, who worked up the estimate, he was very pleasant, and knew what he was talking about. The Man, Adam, that installed the furnace was wonderful, friendly, respectful, of me and my home. he was fast and efficient, and did an awesome job. Very happy and satisfied with Betlem and their staff.

Betlem has been maintaining our oil furnace for years, so we called them to convert to natural…read moregas. Their representative gave us the most practical information and best price out of several estimates. The crew that installed the new gas furnace was excellent in all regards--courtesy, professionalism, and efficiency. An extremely positive experience all around.

The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

Jeremy is excellent - knowledgeable, quality work, prompt, and reasonable…read more Our furnace was barely warming our house. Initially, I received a quote from a different company on a Saturday and had them scheduled to come on Monday to get it over with, but felt buyer's remorse for the ridiculously expensive cost. Thankfully, I ran into my realtor who agreed and recommended Jeremy. I called him on Sunday for a quote and he came that same day! He went over the process steps, explained and answered all of my questions, was able to install on Friday, and most of all, his quote was reasonable. He doesn't have financing, however, he was willing to set up a payment plan that worked for both of us. I saved thousands going with Jeremy instead of the other company! He is fair and his craftsmanship is excellent. It's been a couple of months since we replaced our furnace and thermostat and everything is running smoothly this winter. I highly recommend Jeremy for quality work at a fair price.

Jeremy returned my call for a non-urgent repair within a couple hours and was out to my home the…read morenext morning. He explained everything clearly and repaired that day. Definitely would recommend

Great company since i hired them about 5-6 years back. Still doing business woth them kn a yearly…read morebasis and highly recommend.

I cannot say enough about Arndt HVAC. Jason is awesome honest and trustworthy. He does not take…read moreadvantage of us old folks. I would recommend him and his crew to anyone! And of course he has Dash working with him. he is a sweetheart!

We had an appt with John on May 12th for a mini split system. After the review of the hse he said…read morehe would work up an estimate. On May 18th I called to check on the estimate was told they have been busy with emergencies. I said understandable to this date no call from them and no estimate. I'm surprised we have worked with them on other installations this is a first for no response. Very disappointing

Absolutely, the BEST service ever. extremely understanding do my issue, polite and professional…read more Excellent service all the way around. I highly recommend them. Thanks!

I love this company. From the owner to the people who set up appointments and the technicians,…read moreeveryone is dedicated to providing excellent customer service. Everyone is polite, courteous and professional. From troubleshooting to maintenance and repair they've never disappointed. Most importantly I trust their service and they stand behind the work they do. A great company.

Josh tuned our furnace and everything was great! He arrived in a timely manner, was very…read moreknowledgeable and answered any questions we had. I would highly recommend Excellent Air Heating & Cooling and will be having them service my furnace again.

The work was for insulation they cover up all of the eve vents . said you do not need them when…read moreask why

They can't fix it the first time Had a plumber leave the gas…read morevalve open and we had to call 911 and evacuate the building.