The Good Guys are truely GREAT guys! I had been dealing with an ongoing plumbing fiasco of events…read morefor almost two months. Being a DIY warrior with very little plumbing experience, they helped tremendously. They fixed a blockage issue that had caused a big flood. Unfortunately, I had problems a week later. They came back promptly and diagnosed the problem Turns our the recurrent issue was due to indoor piping that needed to be re-configured which is not a service they offer. Nevertheless, Adam and Lyle were amazing! They patiently diagnosed the unusual situation, confirmed my pipes had no blockages (gave me peace of mind), and VERY patiently explained to me and my DIY partner what needed to be done to fix the problem. I'm happy to report we were able to fix the wonky configuration from their patient sharing of their knowledge. Oh, and did I mention? Price was very reasonable!

Econo Sewer & Drain charged me over $500 to clear roots from sewer pipes in November, 2025. Soom…read moreafter that I discovered that the sump pump caused the water back up. This weekend my basement flooded again. I called a different local company who came this morning and cleared a huge amount of roots that would have taken 3 years, and likely many more, to build up. I don't know what Econo Drain did last year but thankfully I didn't choose the hydro jet option which was over $1,000. Used to be a great company- reliable and honest. Not under the new ownership.

On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.

Jeff and the team explain things well, present options and then do good work. I really appreciate…read moretheir service.

I highly recommend this firm for expertise and exceptionally fair and reasonable pricing. Jeff…read morediscussed my issue with me on the phone, giving me best and worst case scenarios and pricing which gave me confidence to book an appointment with him to repair a wobbly toilet. Prior reviews may have expressed concern about punctuality, but there is no way to predict how long a plumbing issue might take to repair until the plumber actually arrives to assess the issue... So trust that your job will be done as thoroughly and well by Jeff or his brother as the one that may have caused a late arrival. I hope I don't have any new problems, but if I do Jeff will be my go-to plumber from now on, and I will continue to refer him to others with the highest rating!!!!

Telephone number is dis-connected. This place must be out of business. Last contact was several…read moreyears ago andJeff wanted cash or check made out to him and wrote a receipt on a peice of tablet paper and did not use company name on anything.

Please note: This is all my opinion - based on thought, text messaging, voicemails, & actual verbal…read morediscussion. I am sure I am in no way fully innocent either and do not claim to be. Just wanted to prevent other potential frustrations. Request response: "...2 options...cut the pipe and use a rubber coupling or try to remove it from the wall which is the better way but would take longer" - quoted price $400 or less. 6.8: Jeff came to install. When leaving, asked if pay was cash/check, discount with cash. Price dropped $50 - he didn't have correct change, he increased charge to meet his change. Didn't have receipts on hand, wrote an artificial one on another company's paper, stating he'd drop one off that night - never dropped off, told it was going to be 'tomorrow'. 6.9: Still no receipt. "Promise"(d) to drop one off Sunday. 6.11: Jeff at our neighbors house, said "hi" while there - didn't leave a receipt for us, stated he didn't have any more, he would pick some receipts up & mail one "today." We continued to inquire about the charge as only rubber couplings were placed, not actual new piping - what the $400 quote was for - less if he did the couplings. No response. 6.12: Message resent. Response - he didn't know what we were asking. Reminded, still no receipt & questioned charges. No response. Message resent & asking if he would meet us on a pricing point. 6.13: Multiple messages sent, no response. We requested to meet at $250 - "absolutely not." We asked to meet at $300 as the more expensive option was not done, no response. Reported to the BBB, was told we needed to get it down or threatened with attorney involvement. Stated he already offered reimbursement. Explained we were never told anything about any reimbursement to date. We reminded him again that we paid cash & he stated a receipt was already sent, then was told no receipt had been sent. Inquired about the charge, with what I feel, a not so pleasant voicemail. 6.14: Requested to have all communication texted so no one could 'lie'' as accused. Again asked for clarification on job done and price. Jeff's response "open the bottom of the cabinet." Not being plumbers, we requested explanation. Continued to inquire for clarification, we resent a copy of the original receipt, still no updated receipt. Again asked what the job was, to confirm a receipt and $60 were in the mail. Jeff's response, "...all of your neighbors who I do work for on a regular basis will be surprised by the way your treating me...". We again asked what we had been - what job was done, confirm our receipt & $60 were placed in the mail. Received, what we feel, a curt response. We noted that if he couldn't confirm or follow-through, we would update the BBB as they'd requested. He stated he was unclear what we were asking. We again noted the prior. Pics were then sent by us showing him the job he'd done & the areas on the wall that would need repair (Never divulged to us). We again inquired about the job for clarification & that the rubber coupling was supposed to be the 'cheaper' option (& cash = discount). No response. 6.18: Jeff was at our neighbors home, we requested a receipt & our return of funds ($60). Jeff met with us, told us his short life story & what he did (we think based off the pictures we previously sent). I tried to explain what our thought process was for our frustration. Jeff walked away, didn't want to hear our thoughts, he "didn't care," & he'd write up our receipt & give us $50. Confused - we agreed on $60... Receipt left = interesting, in our opinion. More detailed & new total overall charge = $312.90. Why were we charged $400 on the day of completion? Paying cash = discounted rate - quoted $400 (the day of, for a job I'd come to realize wasn't done), discounted to $350 (same day, paying cash, he had no change, charge increased to $360), new receipt now shows overall charge of $312.90 - if we were originally given a discount of $50 (paying cash - we thought it'd be the same = a total discounted charge = $262.90), were reimbursed $50 = bringing our total that we physically paid to $310 - with an end "cash discount" of $2.90. At one point, lying was discussed, I have done my best not to. If you would like any proof of any of this, I have receipts, voicemails, and text messages to prove it.

I had a sewer back-up issue in my basement. Of course, the problem was noticed after business…read morehours. They advertise 24 hr phone service. I called and they said they would be at my home the next day. They came and quickly cleared out the blockage under the basement floor. The guys were friendly and informative. I had previously contacted Roto Rooter. MILW Drain Cleaning was 50% cheaper than Roto Rooter (for normal business hours) and less than 1/4 the cost of Roto Rooters emergency service. I will use MILW Drain Cleaning if I ever have another plumbing problem.

Called at about 8:30 on a Sunday morning, he answered on the second ring. Came straight over and…read morearrived in about 35 minutes. Made quick work of the clogged sewer line. Charged a very fair price for an emergency callout on a Sunday morning. Cash only. I'll be hiring him again to root the line as a preventative measure. Very happy with the service and timeliness.

Just had Joe come out and hook me up on short notice, he went above and beyond even though I had my…read moreown unit and met me at the home improvement store to pick up my unit. The install was quick and painless, the workmanship is top notch as well with everything being hard plumbed, even though they had to drain my old one the whole install took around 90 min. Cannot recommend Joe and his crew enough, I'm more than pleased.

I've used Premier for several water heater replacements (for our home and rentals as well). Always…read moreresponsive, fair priced and, most important, quality workmanship. Joe is my 'go to' contractor for water heaters.

Great guy, great service, Keith is very proud and passionate of his little company. And it shows…read morein his work. He is the kind of guy you feel can trust, his work is impeccable and I found out there's a killer sense of humor behind that plumbers great smile. Give this guy a call you won't regret it trust me. Sign Me No more leaky pipes Connie

After getting the run around from 2 other plumbing companies; Keith came to the rescue. My wedding…read morering had accidentally been flushed. After being told my ring was found (from another company but was going to cost thousands to retrieve; my husband and I looked at other options.) another company came in and told us the following day there was no ring, my heart broke; but I was not giving up. When I contacted Keith he came and scoped the pipe and located it within minutes. I was relieved. Only to then be crushed when it disappeared upon retrieval. Keith spent hours trying to locate my ring even going through cutting through a pipe to get to it. He truly showed compassion and empathy for this devastating incident. The next morning he contacted me and had asked to come back out and rescope the pipe because he just knew he saw my ring and saw how upset I was when it disappeared. I was grateful and so appreciative to have him come back out. Along side Pete; with Econo drain & sewer; a few hours of pacing they came in to show my ring was retrieved. I was beyond grateful for their services and acts of kindness. My emotions were so high and I was just beyond thankful they were able to get my ring out. Highly recommend! Thank you again!!!

Did a great job on my hot water install. They were also my best quote…read more Dan who came to install my hot water heater also gave me lots of education not only on my water heater and how to keep it in longer lasting shape but also some of my other plumbing issues (for down the line might want to consider projects - such as my main water line not shutting off fully! Ekk) Needless to say it was a smooth process and everytime I had to call as well was very easy especially since they weren't only dealing with me but also my Dad since I don't know much about plumbing so he was calling to follow up on anything I failed to ask and they didn't seem to be bothered. They were recommended to me by my friends and I would recommend them to others.

An underfloor sanitary pipe was clogged; could not use any bathrooms in the house without overflow…read moreon the lower level. Alex and Ryan were pleasant, efficient and professional. The work areas were cleaned up well. They lived up to Milestone's motto. Quality Conscious, Customer Focused Every Job - Every Day!