My father purchased a vehicle from Brad Manning Ford. The vehicle had an issue and he decided to return the vehicle and wrote a check to get out from a vehicle with issues. Brad Manning told us that they were going to cancel the warranty and we were going to be refunded for the prorated amount of the extended warranty and gap insurance. The leadership that Brad Manning Ford told me that they would be in contact with me in the next week or so once the check has arrived. It has now been several months of getting the run around and now Brad Manning is saying that we are not entitled to this refund. I strongly advise everybody stay far far away from this dealership as they have zero integrity and they're not people of their word. read more

All staff was helpful from the start, I came from 90 minutes away. They held the vehicle for me from when I started my trip to when I got there; least to say I went home with another vehicle. I would definitely deal with them again in the future. read more

Great at keeping consistent contact throughout my search for a Ford Explorer - Eric was a big help.

We were in the process of purchasing a vehicle from Brad Manning. Due to unforeseen circumstances, we had to unfortunately pull out of the purchase last minute. We spoke with George the sales manager multiple times throughout the process, and he was very straightforward and transparent, which can be hard to find these days. Because of that, we will likely be working with him again in the future. read more

Very pleased with every step of my buy experience. It's hard to find a dealership that shows you respect now a days. From the greating to making sure my new car was bright and shiney. Will be back again on my next purchase. read more

They now charge 3 % surcharge to do business with them in the service department been going there for more then 20+ years with very good service spending 1000's dollars per month; called FORD motor company they said they are a independent dealer & said for me to take my business to a dealer that does not charge a fee to do business with them ; I agreed going elsewhere there loss! read more

Very disappointing buying experience! First, they flipped my plates onto the vehicle I was looking at BEFORE I even said yes to a deal. THAT should have been my first clue to walk away. Then the sales manager says they will give me $7500 for my trade, but he would be willing to stretch it to $8000 to get the deal done. Of course, he leaves the $7500 written on the paper and only verbally says more so he can conveniently "not recall" saying that during a follow-up conversation. So when the final paperwork is done, they only gave me the $7500 for my trade instead of the verbally promised $8000. Obviously he's been perfecting this trick for years. BEWARE!! I WOULD NOT RECOMMEND THIS DISHONEST DEALERSHIP TO MY WORST ENEMY!! read more

Paid $200 for overnight shipping. The part came quick but was completely damaged and unusable. Didn't get a replacement part for another week and it was still damaged. Had to place 2x4s and level out the part to hammer back the bracket flat. They Wouldn't even negotiate when I asked for a refund for the overnight delivery fee. Overnight delivery shouldn't take 10 days, and when you charge someone 200$ and it takes that long, you need to refund for the overnight delivery charge. Never again. read more

I have used Brad Manning Ford on multiple occasions. I have always been treated with kindness and respect. They went out of their way to make me feel comfortable. I highly recommend this business. They have always treated me more than fairly. Today I worked with Nicole in service. She was fabulous. Thank You read more

I found a vehicle on their website and went to check it out. When I got to the dealership, it wasn't there. Did some looking around at other used vehicles and found that nothing was priced; no stock numbers shown. So meh; I'll take my business somewhere else. read more

This was the last place I went to look for a car. JR Cannady worked up a great deal on a used truck. it was no pressure Tom Tucci helped support the sale After the deal was done they agreed to order a manual, gave me some floor mats and an oil change Stand up people George read more

Great location, they saved my car battery when the other location was closed and unavailable. I have also been here for coolant in the past, and have always gotten great friendly service. The waiting area is very comfortable as well. read more

1st off Adam Eaton is awesome, a great person and overall salesperson. I wanted to purchase a truck where the price tag on the truck said one amount and the website said a different amount that was only a $1000 difference. The business manager (Tom) would not honor the price on the truck and used slimy words like "that most people see the price on the website and come in and buy the truck." "Trucks are hot right now and we will sell this no matter what." I ended up walking away feeling very disappointed. I made a comment that I will end up getting the same truck at another dealership and they would probably honor the price. The business manager cockily says yeah you probably won't and most people would see what a steal you are getting.Gross. It's usually the sales person that is slimy and instead it's the business manager this time. Best of luck! Thank you to Adam for being awesome and it sucks we couldn't purchase from you! read more

So angry! We came in pre approved with a loan through our personal break. The salesman was excellent and we were very happy until the financing "manager" became involved. He insisted in checking a loan with, what he informed us, would be one bank so that we could get out with our car quicker. My husband was hesitant but I was open to it to see if we could get a better rate than our bank gave us. And since they would only check with one bank, what was the harm? Well, our bank was a better rate so we went with that and left happy. Now, 2 weeks later, we've received letters from 5 different banks!!!! This dropped our credit 25 points (5 points for each check). We are livid! read more

My recent purchase at Manning Ford was a wonderful experience! If you're considering a Ford contact Rich Curtis at Manning...he made my transaction go smoothly and painlessly. He found the exact vehicle I wanted and worked out a great deal. They had all the paperwork ready, plates on the truck and the transaction only took minutes. I live an hour away from DeKalb but I'll be back next time I need a car, these guys are worth the drive! read more

I purchased a used car in March of this year (a 2003 Taurus). it had a hole in the exhaust and was making a rattle whenever you started it. They told me the rattle was just a heat shield so no big deal. they did reduce the cost for the exhaust. i paid $5000 out the door. 2 months latter the Transmission failed. they said since the car was so new they gave me a discount. A ford rebuilt (with 3 year warranted) installed for $2800. Within a week the check engine light came on. I tried to take it in but they said its because they put in a new Trans and it will go off. A month latter it started to surge. I took it in and they told me it was the O2 sensors. Ok i pay out $400. 2 days latter the check engine light comes on. They have my car a week! then say the oops it was the MAF. my wife asked them did we really need the 02 sensor? they said probably not. ok they change the MAF (no charge). within a week the check engine light is on. They said it was bad gas and clear it. We didn't even make it home before the check engine light comes on (we live 20 miles away) so we just take it back. They had it 2 weeks! they claim it was actually the Fuel injectors (after roughly 2 weeks) also they messed up putting in the fuel injectors and it blew out the MAF and the injectors. so they had to replace both again! we pick it up. within 3 days teh check engine light comes on yet again. This time they say its the wire to the MAF and they fix it (after 2 weeks). we just pick it up (btw this is around 12/13/20011) we get home and drive to rockford for my daughters gymnastics and it comes on YET AGAIN! i take it in and they call me saying its the o2 sensor then he changed it really fast saying its running lean so its a hole in the exhuast or the spark plugs! When i purchased the car i knew the hole in the exhaust and it never gave a code. I suspect them screwing up with the fuel injectors messed up the spark plugs. I think the company KNEW it had a faulty transmission. i also think they are done trying to fix a lemon they sold. I spent $5k on the car,$2600 on the transmission and $400 on the 02 sensors. I am disability and don't have the money to spend on a expensive vehicle. to get screwed by them really hurts at this time of year. read more

I've bought a couple of cars here and never had a problem with the vehicles. The sales people have been helpful, received descent money for my trade-in, and after the purchase, maintenance service has been pretty good for my vehicles. I had an issue with their ability to perform a task once. I bought a electronic start for my car and had them install it. About a year afterwards, I had problems and returned to get the electronic start fixed. The individuals there said they could not find where the device had been installed in my truck. You guys were the ones that installed it to begin with. Overall, I'd buy another vehicle here. read more

I bought a Used 2009 Ford F-150 from Brad Manning on 7/21/17. I was looking at a few trucks all were pretty much in the same shape with the same miles and the same price tag. I ended up going with Brad Manning because I really felt that they were better/more honest than the rest of the dealers I went to. And they are a FORD dealership so I felt comfortable that the truck was thoroughly inspected before It was put up for sale. Plus one of the selling points was that they put new brakes and tires on the truck (which they did). So I paid for the truck in full (with a check that has already cleared). While driving back home the tire pressure light came on. I thought nothing of it, I figured whoever put the tires on didn't put enough air in one tire. I woke up the next morning to find s nearly flat rear passenger tire on the truck. I limped the truck to the nearest tire shop. And they informed me that the tire was leaking from the valve stem because they didn't re-build the TPMS on that tire only when they put the tires on. Good selling point "new tires" I paid for the fix and lost 3 hours of my workday. Fast forward to today 7/27/17. I was driving my daughter to the babysitters and the truck started bucking/shaking between 1500-2500 rpms. Great.... meanwhile I got a call from the dealership my salesman Tom wanted to know how everything was. I called him back and explained everything. I simply asked him if he could just diagnose the problem for me so I could get it fixed. He said he would have to talk to the management. About an hour later he called back and said there was nothing he could do as it's an "as is" sale. I didn't want it fixed, I just wanted them to help me figure out what's wrong with the car. So as it sits I bought the truck with 151253 miles and the truck now has 151319 and it's been in the shop and is no longer running right. I understand that it's an as is all I wanted was a little help. On another note I paid 13900 for a truck cash and they ran my credit. I questioned this (since I wasn't getting a loan) and the manager assured me it was normal procedure I assured them my credit was 720 (I keep close eye on this because we are closing on a home in August) He also assured me that it would not be a "hard inquiry" because I wasn't getting a loan. Yesterday I got an e mail saying my credit has changed. I checked my score and it is now a 690. there were TWO Brad Manning inquiries on my credit!! I now have to explain to the lender what happened and may loose my home... When I questioned Tom about this all he said was "I don't know what to tell you" This has been an all around nightmare... all I can say is be weary of these guys. The funny thing is is my best friend is buying a brand new Mustang track edition today and was going to go to them... he is now as I type this buying one from another dealership. read more

Really happy with recent repair experience with Brad Manning Ford. Service was done quickly and they really wanted to take care of my vehicle issues. read more

Go to another ford dealership service is not great there they think they are better than everyone there poor customer service try another ford dealership worth the 30 min drive away from them :) read more

Was extremely disappointed with our last visit to manning ford.my wife purchased a used Taurus from them a year ago last March, with a warranty. Well,before we could make the first payment it broke down, bad fuel pump,ok,they paid for the deductible, apologized, fine.since then it's broken down every 6 to 8 weeks same problem. After the last fuel pump was installed we called them and was told " come on down, we're sorry our business is mainly word of mouth let's see what we can do to make it right ".BIG WASTE OF TIME. Now that the warranty is almost up they'll give us 6 grand for the lemon they originally sold us,and they'll go 15000 plus on a Taurus with no warranty, and bad tires (maybe half the tread left)Not to mention we heard a familiar sales pitch of how he was thinking of buying this car because he knew how well it was maintained by their dealership. We really tried to show patience, we hoped they'd make it right, in the end, we have a car we owe 11000 on and the only thing we can count on is it will break down in about 2 months or less,THINK TWICE BEFORE BUYING HERE.Im not even sure if they care about the reviews, good businesses monitor their reviews and try to make things right. read more

Horrible service department. They will damage your car and blame you. Then they will refuse to fix their own mistake.

My car sale went okay a year and a half ago except I complained about the heat and AC coming on when I turn the key to start the car. This should not happen. I should be able to turn the climate system on with my own hand. They checked it out and couldn't see why that was happening and I ended up just buying the car anyway. Most recently, I had to have repair work done at a very reputable place that isn't a Ford dealer. It was a mistake made by my husband because he didn't purchase the car and didn't know that I had an extended warranty, but it was also brake work that couldn't wait. I asked the service desk if there was any way I could get some of that money back and they said it might be possible. They made me jump through some hoops and then went through the warranty folks, which apparently are a separate entity, and informed me that they would not be able to do anything for me. They said it wasn't their fault, it was the warranty company. I disagree. Brad Manning Ford is the seller of the warranty and they should back up their product. I felt ganged up on by the service desk receptionist, the mechanic (who said my beef was with the warranty company) and the warranty administrator who said nothing and just nodded her head while the receptionist and mechanic (or service tech or whatever he's called) let me know how things work around there. Somebody should have advocated for me. I was very honest with them and even complimented them on our good history with Ford vehicles, but it was all for naught. Their solution was to give me the number to Ford customer service. I realize a mistake was made on my part by not informing my husband of the warranty, but everyone always says not to purchase extended warranties and I bought this car all on my own and I didn't want him to know I fell for it. This was an expensive lesson to learn. read more