I recently had the pleasure of working with Emily and Melody, the Sales Directors at Park View…read morePlace Assisted Living, and I cannot express enough how truly wonderful they are. Their compassion, kindness, and gentle approach shines through in everything they do. When they tours families considering a move into the community, they listen with genuine care and make what can often be a difficult decision feel comforting and reassuring. Their ability to connect with people and guide them with patience and empathy is extraordinary. I also want to acknowledge LeAnne, the Executive Director of Park View Place. She is an outstanding leader--hands-on, approachable, and deeply empathetic. LeAnne oversees the community with a warmth and dedication that makes residents and families feel like they are in the very best hands. Together, they create an environment that is welcoming, supportive, and truly centered on the well-being of every resident. Park View Place Assisted Living is lucky to have such passionate and caring leaders, and any family would be fortunate to choose this wonderful community.

I had a very disappointing experience at Parkview Place Assisted Living & Memory Care in Covina…read more While on shift, I witnessed extremely unprofessional behavior from a nurse on the memory care unit. She loudly used profanity What was most concerning is that the administrator was present and did nothing to correct or address the behavior. In a healthcare setting, especially one caring for vulnerable memory care residents, professionalism, respect, and accountability are essential. Unfortunately, none of that was demonstrated. This experience raised serious concerns about staff culture, leadership, and how issues are handled internally. Based on what I witnessed, I would not recommend this facility and will not be returning.

My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

They can be trusted to take good care of your loved ones. Xxxxxx. Xxxxxxxxxxxxx xxxxread more

So far so good. Everything they said they would do they have followed through on. They are even…read morehelping us get our long term care insurance set up. We have used other agencies and no one else has offered that.

We have a very nice, thoughtful and tidy companion. We appreciate the flexibility of hours. The…read moreoffice staff is also very kind and accommodating.

If you are looking for a Senior community for your loved one, I highly encourage you to visit this…read morebeautiful and welcoming community. The staff members were so friendly and helpful! I noticed many of the residents were participating in several different and engaging activities too, all having a great time! The apartments are also very spacious with great views ! Thank you Tim for the tour and your kindness!

West park senior living has a water leak in two spots gushing water. We called the emergency number…read morefor the golden state water company. Apparently a technician went to see and it was determined that it is a leak with the irrigation for the west park senior living facility. So basically this leak has been gushing for AT LEAST 4 days and the maintenance department for west park has done nothing. We went inside and spoke to Lorena (who seemed to be administering medication to a man entering the front door) and she could have cared less. The water company specifically said it's an issue of west park's! I also spoke to 2 residents who said it's been like that for a while and one man said west park "doesn't care and that the elevator in one part of the facility has been broken for 6 weeks!" So who pays for the enormous water bill for West Park? And all that wasted water?!? I'm just someone who was out walking and noticed.

My uncle has been a resident here for about a year now, and what stands out most is how genuinely…read morecared for he is. The staff is thoughtful and attentive, and they actually take the time to know the residents, their routines, and their needs. That makes such a difference to our family. The administrator, Mike, is also incredibly kind and accessible 24/7. He's easy to talk to, listens, and you can tell he really cares about both the residents and their families. The facility also is always clean and well kept, and there's a warmth to the place that gives us real peace of mind. Would absolutely recommend.

Finding a good place for your parent is stressful, so I wanted to share our experience. My dad has…read morebeen living at La Verne Manor, and it's been such a blessing for our family. My dad isn't the easiest to get along with or care for so I know that La Verne Manor has their hands full. The staff has always been kind, patient, and genuinely caring with him. You can tell they treat the residents like people, not just another job. Alan is a great caregiver. He's always on shift when we visit and he's the best. Super friendly, efficient, and genuinely caring. Every time we visit, everyone is always friendly and takes the time to say hello. The facility is always clean, doesn't have that overwhelming "nursing home" feel or stinky smell, and my dad actually enjoys the food and he's super picky, which honestly surprised us. It's a huge relief knowing he's comfortable and being looked after because we're so busy with our own lives. Mike, the manager, has also been great to work with. Any time we've had a question, he's been easy to reach, always willing to help and I trust him with the decisions he makes for my dad. Sorry we bug you so much! It's never easy trusting someone else to care for a parent, but the team at La Verne Manor has made that decision a lot easier. We're thankful for the care my dad receives every day and truly appreciate everything the team does for him. Kudos to you guys!

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.