Just got back from an excursion to Long Beach Aquarium. It was a long day but worth it. Our…read moreassistant activity director went with us and let me tell you she was the best tour guide, she was so knowledgeable and knew everything about the fish and mammals, we learned so much from her!! Than you to our care giver Isaha, do not know how to spell his name, so sorry and to our wonderful bus driver Martin. A good time was had by all , thank you Clearwater for having this excursion for us. Pat smith

This review is for one particular situation that took WAY too long to resolve. My aunt is living in…read morememory care and was sharing rooms with her sister, my mother, until my mother passed away. My got a new roommate and they did not get along. A single room became available and our family decided to move our aunt. Clearwater was told on a Friday at noon we would move our aunt on Tuesday. When we arrived Tuesday morning to move our aunt, there were no rooms keys for her room. Staff said they would work on getting keys made. Despite checking several times throughout the day for keys, no keys were available. This meant my aunt had to find leave her room unlocked when leaving her room and go find staff to lock her room. I contacted Clearwater the next day, Wednesday, and still no keys had been made. One excuse is that the person who makes/has access to keys was on vacation. (No one person should be in control of all room keys in a senior assisted living and memory care facility.) I went out of town for a couple of days. When I went by Saturday morning, 4 days after my aunt moved to her new room, no keys had been made. When I spoke with staff, I reiterated it was unacceptable. I also told them I would be writing a review and contacting their corporate office. Within an hour, keys were made and the problem was rectified. Clearwater was given four days notice my aunt was moving to a room that had been unoccupied for several days or more. Even after moving, it took four days and my stating I was going to contact their corporate offices to get keys made for her room. Unacceptable.

Family Home was such a blessing to my mom and our family. My mom saw the caregivers as her own…read moredaughters because of the care , attention and Love she received. Being here my mom became more like herself again. Being social with the other residents, eating good fresh food daily, the assistance and kindness of the caregivers was the best. Family Home also helped us to understand my mom's dementia better and to have a good relationship with her. Family Home is the best. I highly recommend Family Home to anyone.

My mom was a resident there September 2019-September 2023. That length of time should indicate how…read morevaluable and great Family Home has been to our family and mom Maria. Working with Joel the administrator was great, he had great referrals, kind workers and the place was kept in great condition. This place kept my mom alive for the last 4 years with dementia, up until we had to put her on hospice care which she past away in the home. Don't get me wrong it takes a team effort to keep a person alive and strong in the senior care industry and most people think that they pay for care and are hands off after that, as it should run on its own. You have to be involved in every aspect of your loved ones senior care right until the end and Family Home gave me peace of mind that my mom was taken care of.

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

If you are looking for a Senior community for your loved one, I highly encourage you to visit this…read morebeautiful and welcoming community. The staff members were so friendly and helpful! I noticed many of the residents were participating in several different and engaging activities too, all having a great time! The apartments are also very spacious with great views ! Thank you Tim for the tour and your kindness!

West park senior living has a water leak in two spots gushing water. We called the emergency number…read morefor the golden state water company. Apparently a technician went to see and it was determined that it is a leak with the irrigation for the west park senior living facility. So basically this leak has been gushing for AT LEAST 4 days and the maintenance department for west park has done nothing. We went inside and spoke to Lorena (who seemed to be administering medication to a man entering the front door) and she could have cared less. The water company specifically said it's an issue of west park's! I also spoke to 2 residents who said it's been like that for a while and one man said west park "doesn't care and that the elevator in one part of the facility has been broken for 6 weeks!" So who pays for the enormous water bill for West Park? And all that wasted water?!? I'm just someone who was out walking and noticed.

First this place works with Kasier under Medicare and is also a place for Kasier Hospice care and…read moreit has Palliative care with Kasier. My Mother -in - Law who had Dementia and was hard to take care off. We tried to take Care of her for almost 2 years but her Dementia got worse with her mood swings from anger and paranoid behavior. We hired help people who worked with disabled and Dementia people and installed cameras through the whole house to record everything. We used online and hands on Doctors care( Kasier gives you face to face online appointments as well sending pictures to your doctor for any reasons to get evaluated.) We document Daily, weekly and monthly habits of my Mother-in-law which was required by Med-cal. But because Dementia is a disease of the brain and the behavior and moods gets worse becomes harder to care for someone with this disease, it's becomes the hardest at night. My mother-in-law didn't sleep, always waking up 3 to 6 times a night and would not sleep. When we moved her to this loving place that gave 24 hours care and it had a graveyard shift that recorded everything. It worked with Kasier Doctors, working with her needs with her own Doctor from Kasier and the Kasier palliative Doctor also, that would visit her with a nurse. This place was down the street so we can visit everyday when my husband got off work and even get the updates. This place would call us and give us updates per text also, It also has cameras everywhere to record everything. We knew this was a good place because we did our homework ( research) we call and checked and reviewed 5 to 6 places before we picked this place. I talked to other people who had their loved ones at this place. I also checked if there were any complaints with Government website for inspections review. Med-cal and Medicare complaint board. Because we had conservative-ship over her health our attorney told us to get outside independent inspection review to make sure this was the right place for her. So we did and paid a professional that is used by the Los Angeles Courts. The professional gave the approval sent a copy to us and a copy to this place to show this was a good place for my Mother-in-Law and very clean. Our attorney visit the place and said it was clean also.

Both of my parents lived at El Descanso before passing. I cannot say enough about how amazing this…read morehome is. The cleanliness, color, care and food are rare in this industry. Very clean home. Colorful interior and backyard garden area (many fruit trees). The care is unsurpassed, because they did actually care for and about my parents and our family. And the food is made fresh (my dad never had any complaints). My mom had advanced stages of Alzheimer's, but we think she also really enjoyed the food. This is the place to go for extra special care and love!

We are now 2+ years with Mom At Open Arms...she is doing very well and the owners/staff have worked…read morethrough some difficult times - we would highly recommend At Open Arms for anyone looking for a great Board & Care.

I just moved my mom into At Open Ams a little over a week ago... Katharine and the staff have been…read moreso patient and kind...they have been working diligently by helping my Mom transition into residential living. They continue to keep me updated on a regular basis. I cant thank them enough.. .. Katharine and her wonderful staff understand how difficult this transition is not only for my mom but also for the family. Thank you to them for being so kind and reassuring during this transition.

Management.. This place is nothing nice. The care givers do the best they can & truly care for the…read morethe residents. Pracilla & Karen don't give a shit.

my mother been at the facility for over 3 years and we are extremely happy with the care they…read moreprovide to her, they are caring, and make her feel like home when she needs medical attention they are on top of her care . there is not better place for her

Five (5) years ago, our family made the decision for our mother to reside at Bayshire Senior Living…read moreand it turned out to be an excellent choice. Mom enjoyed the activities and raved about the meals she received daily by a highly competent and caring staff. Her room was immaculately maintained by housekeeping and maintenance was always helpful and attentive when she needed assistance. The nurses were special in delivering her medication twice daily. We would gladly recommend this excellent facility to house your loved ones. J & D Ruiz

This is the most awful place you could send your person to my husband was diagnosed with cancer in…read moreJanuary. He was sent all around from Kaiser to Casaloma hospital, then had the nerve to be put to this awful wretched place where they let him lay in his own diarrhea, not changing the sheets and let him just vomit with a bucket in front of him. He seen. They passed away afterwards at Cedar hospital because his doctor said he wasn't going to care he needed at this place to be beware beware I even followed discrepancy against the California medical Association, so please take your love runs away from here and never had a real doctor on premises. They had a call one in and all they did set the front desk and never gave his messes on time and let him just lay there in his filth. I'm ashamed of myself. That's why I'm so happy he got to go to Cedar Sinai. They gave him white glove treatment the end where he passed away.