I just bought a range and microwave here and was very happy with the delightful salesperson, the…read moreinstallers, and the manager in resolving an issue with one of the appliances not working properly. I am happy to know that, at least here, actual customer service still exists.

I have been a customer of Albert Lee Appliance for over 25 years and have purchased most of my…read moreappliances from them. I value quality and service. The last appliance I bought from them is a Speed Queen washing machine a few years ago. For the last 9 months It has been omitting a strong, unpleasant musty smell. I have tried several "rinses"-baking soda, bleach, vinegar and a combination of a few of those things recommended by the customer service representative, the appliance repair technician, and recommendations found on the internet. The washing machine was still under warranty when I reached out to both the manager, Eric, and the customer service representative, Jason, at Albert Lee Appliance. Albert Lee Appliance sent Be Tech Appliance Repair to my house 2X and did not offer much advice or make an effort to clean or properly diagnose the reason for the odor. The last recommendation from Jason was to do a wash with Tang! He claimed the citric acid (or maybe it was the sugar) in the Tang will get rid of the smell. I used citric acid (for canning) and that has made the most difference in lessening the bad odor. Although less, it is still present. It is obvious that both Speed Queen and Albert Lee Appliance are not planning on honoring the 3 year warranty of the machine. I haven't heard back from them in over a month. It's been frustrating because they seem to be using a "delay" technique (try this and that, now we'll send the repair technician to your house again, now try this, try that and hopefully you won't call us back). I feel the right decision for them is to either pay for the professional cleaning of the machine or give me a new one. Since this is unlikely to happen what's the point in buying "high end" when both the company who sells the product and the manufacturer won't honor the warranty with a faulty product? I'm done with Albert Lee Appliance. I am taking my business elsewhere.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Wes provided competitive pricing on a stacked washer/dryer combo and we got a better warranty for…read more$300 less than their competition! The installers were on-time, courteous, knowledgeable and worked quickly to get us up and running. When we had last minute first time use questions late Friday on a holiday weekend, Wes was available to provide customer support and got us going for a long weekend of laundry catch-up! Would highly recommend this company!

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.

I would def recommend to everyone to use First Aid Appliances! Great service done quickly and not…read moreover charged! Dan is very knowledgeable and friendly and professional throughout our repair. Well done and am super happy with how the repair went for our dishwasher!

My washer stopped working days before I'm supposed to leave on a trip. A full load sitting there…read moresoaking! Fairly new washer, only two years old, and here I am stuck. I called the manufacturer, they wanted CRAZY money to send somebody out. I found First Aid Appliances through Yelp. And it was so worth it. He was able to come within 2 to 3 hours, he was professional, fast, reasonably priced, and gracious. Highly recommend!!! If I ever have to call for service again, it will be to him! Thanks, Phillip

Leo got here an hour early and was able to fix our freezer on the spot. These folks got us fixed up…read moreso fast our food didn't even have a chance to fully defrost. Thank you Leo for your professional and knowledgeable service, will definitely use your company again!

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

To be fair, I didn't want to go to Ferguson today after our last experience 10 months or so ago -…read morebut I woke up and something changed my mind. We walked in and were immediately greeted by Shannon. We walked around the floor and were checked on quite frequently- all of the staff were very engaging and quite lovely actually. We had specific questions and Shannon actually called the manufacturer to check directly for us. The Manager Bud was quite funny and took the edge off of our intense conversation (between myself and my husband) rather humorously a time or two. There was one point Bud was giving a tour to three different parties showing us all where we needed to be. The transaction was seamless - which is a beautiful thing! My thoughts have changed on Ferguson Home on 1st. If you've gone before and weren't super impressed- try them again, it's worth the trip! Shannon, I think the standing desk at the front is a brilliant idea! You immediately made eye contact and had a warm smile. The last time we were there, we weren't acknowledged for a really long time. You and your "assistant" made our day today! Thank you so much - Tracy and Mitch

We've had an unbelievably poor experience with Ferguson. They were recommended by our plumbers, so…read morewe went and picked out a new toilet and bathroom sink and faucet set. I then made sure that Ferguson and the plumbers were in contact. The plumbers told me that the items would be delivered to their shop on Friday, July 24. As of yesterday they still hadn't been delivered so the plumbers went to pick them up. Only the toilet was found, and as of right now I have no idea where the sink and its hardware are or when they will become available. Communication has been abysmal. Never again!

The chest freezer in the garage was building up a massive amount of thick frost on the walls. The…read moreguy came out, found a tear in the lid gasket letting outside air in, and replaced the whole seal. It's sealing perfectly now.

From the owner: Sunset Hill Appliance Repair has been Seattle's trusted appliance repair specialist since 2006,…read moreproviding expert service to homeowners and businesses throughout the greater metropolitan area. For over 17 years, our dedicated team of certified technicians has completed more than 15,000 successful repairs on all major appliance brands, including refrigerators, washers, dryers, ovens, dishwashers, and garbage disposals. Under the skilled leadership of manager Ann Herring, we maintain a 98% customer satisfaction rating and pride ourselves on same-day service availability for emergency repairs. Our comprehensive appliance repair services extend across all Seattle neighborhoods, from Ballard to Capitol Hill, ensuring prompt, professional solutions when your essential home appliances malfunction. Our commitment to the Seattle community extends beyond exceptional appliance repair work. We actively support local initiatives, partnering with neighborhood food banks by offering discounted repairs on their commercial refrigeration units and donating our time to repair appliances for low-income families through community outreach programs. This dedication to giving back has earned us recognition as a trusted local business deeply invested in our neighbors' wellbeing.

Sur La Table, right by Pike Place, is such a great store to browse if you love to cook. They've got…read morea great selection, and the whole place feels inviting instead of overwhelming. Big shoutout to Sebastian and the rest of the associates working that shift. I didn't catch everyone's names, but they were all genuinely great. Super friendly, helpful, and easy to talk to. Especially the female associate who was working that day and was an absolute hoot. She had me laughing and made the whole experience more fun. The staff alone make this place feel welcoming with zero pretentiousness. Really just a fun place to shop if you're into cooking or like poking around for nice kitchen toys. Definitely worth stopping by if you're near Pike Place. 5 Stars

Good selection of cookware, appliances, coffee machines, tabletop items and they have staff that…read moreare cooks and can recommend products. I love this store it is small but well organized.

Don't really understand the hate about this location on yelp. Yes, there are some homeless addicts…read morethat wander around the outside of pike place but what exactly can Target do about it? It's seattle lol. Everytime i've been here I've been able to find what I want at a pretty decent price. Service is as fast as it can be for a store with this much traffic as it is downtown, the two different check out plocations definitely make things easier for customers.Only gripe I have is their terrible gift card selection - please stock uber/lyft cards!

*No free parking*…read more Street parking is the best option. There are multiple levels to this store, so finding what your need is not the easiest. Luckily the staff is helpful. Selection seems to be about the same as other stores. Definitely a good place to grab snacks and drinks if you are visiting Seattle.

I love this HomeGoods and their displays are always very cool -sometimes it's cramped, but that's…read morebecause they're adding new products to the floor

Nice and organized. Fully stocked with a variety of items. They have a lot of staff that is working…read moreand are helpful