Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

My washer decided to totally stop mid-cycle. It would not power on and the door was locked with wet…read moreclothes inside. Basic troubleshooting was no help, so I searched for a professional to help get my washing machine repaired and working again. I called and they had availability to come out the next day. I am so happy I called! They were on time and very professional. They had excellent communication and were clear about cost. The service was exceptional and they got my washing machine working quickly. I am very thankful for their help and I will definitely keep their contact for any future help with appliance repair.

Staunch Appliance provided outstanding service, quickly diagnosing the issue with my 28-year-old…read morerefrigerator through thorough research and persistence. They were courteous, professional, and focused on my satisfaction. They even completed the repair on a Sunday to finish it as quickly as possible--and without any extra fees. Pricing was more than fair, and they made me confident I made the right choice to repair rather than replace. I highly recommend them--and would gladly use them again.

We had an absolutely amazing experience with Superior Appliances, Lane was knowledgeable, efficient…read moreand kind. We had a part break on our Speed Queen dryer after being recently fixed by a different company who we learned had charged us for a factory part but used a discount part which then broke. Lane walked me through what he was doing, why, and what to be aware of for the future. The work was fast and high quality and we'll definitely be calling again for any needs in the future.

Lane arrived at my home right at the appointed time and was very friendly and professional. He…read morecovered his shoes and went immediately to work finding the source of the problem with my washing machine. He clearly knows what he's doing, quickly identified the problem and then then described my alternatives -- replace the electro-mechanical drivers, which would have made more business for him, or buy a new machine, which seemed like the best choice based on the cost of the repairs and the age of my washer. I appreciated his objective advice and will clearly call him if I need help again.

Overall the employees are awesome and really try to provide great customer service. I haven't dealt…read morewith one bad attitude. The selection is up to par and the prices seem to beat other establishments. I know I'm getting the best deal here. It is sad to see all the theft but I know Home Depot are constantly making changes to curb it. I do feel safe walking the isles here and it's pretty easy to find an employee when I need help. This is my favorite Home Depot.

There is never anyone to help find what you're looking for. They walk around and never offer to…read morehelp. You have to track someone down and even then they are not helpful! Customer service has left this company.

Have used them a few times. They're very competitive with pricing, they don't recommend stuff you…read moredon't need and do very high quality work. Would've spent $1,000 with a plumbing company for something Brothers did much easier and for 1/5 of the price. Have had them repair and fix my washing machine and dish washer. Highly recommend them!

Tien Is very knowledgable and friendly! Also was on time and did an amazing job fixing my fridge…read more Fair price and it didn't take long to fix.

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Excellent service. Knowledgeable…read more Really care for their customers. Very prompt and communicative

Overall got the job done (microwave/oven combo repair), but took multiple visits to do so. This is…read morein the greater Seattle area. One service trip, they came with an incorrect part. They could have double checked what was ordered and delivered to them before coming over. Second service trip they essentially ghosted our communication and the tech came late - after the 3 hour service window. They apologized afterwards and completed the job on a weekend.

Excellent service, from first response to end of visit! Quick to communicate and very…read moreknowledgeable regarding the repair of my range. His estimate was accurate and fair. I highly recommend this company, in particular Andrey!

Emerald Appliance has a scholar with a technician named Andrey who had my dryer back in operation…read moreso efficiently and diagnosed the issue in less than three minutes. His customer oriented mannerism's and intelligence allowed him to complete the appliance repair perfectly. It was apparent Andrey understands the mechanical world of appliances. His skill level and talents in his profession far exceed any other technician. Thank you Andrey and so honored to have you as our technician now and in the future.

When you buy an expensive appliance one of your biggest concerns is having it serviced or repaired…read moreand it's even more complicated if you live in a relatively small town Our Miele built in expresso/ coffee machine was not working- wouldn't grind the beans. One call to Miele customer service and we received an email with a link to schedule a repair technician I was on hold with Miele for maybe five minutes, I got a phone call from the service company in less than four hours and they scheduled the service for the following weekday The service tech was on time, super knowledgeable and had us up and running in an hour. LUMA, Miele's authorized repair company is a well managed company and we were extremely happy with their service.

On the 27th of June we had a service technician out because our MIELE dishwasher had died. Turned…read moreout it was the main board, and he didn't have the part, so we needed to order it. The part came in and on July 16, the technician came out to install it. Everything was going well until I happened to mention that the standing water in the dishwasher from when it died mid cycle, had caused a foul smell, and that after mopping it all out, I had wiped the inside of the dishwasher out with bleach water after removing the filters, as well as putting a tiny bit in the drain. Once I mentioned this I was berated by the technician until I was literally in tears. I have never been made to feel so stupid in my life. Obviously I didn't realize it was such a mistake and one that certainly won't be repeated, but I was told that I was poisoning my family, I was told that there was no way to fix it, that it was going to be in the machine forever no matter what I did, I was told repeatedly that he'd never heard of ANYONE putting BLEACH in their dishwasher, only baking soda or vinegar, and that he couldn't guarantee that I hadn't ruined it. He also demanded to know if I had put bleach in my steam oven (excuse me???) and told me that he now HAD to "report" that I had used bleach on the inside of my dishwasher "because I told him about it" as if I was being reported for a crime. Then after all of this mistreatment, I was expected to cough up over $300 for the visit. I get that it may not have been the best choice. But I have to wonder if this technician never makes mistakes in his life, and if he does, if he expects to be berated by complete strangers in his own home, like I was berated during this service visit. How would he feel if it someone had done the same to his wife? Chlorine takes no more than 5 days to dissipate from standing water. This tiny amount that I used was weeks ago and long gone, especially after the 2 empty cycles we ran after he left. Given that we have chlorine in our drinking water, and that we use chemical detergents to clean our dishes in the machine, I am hardly "poisoning my family", and I hardly think this simple error deserved the level of berating I received today. I have to wonder if he treats all his customers this way when they make a mistake with their appliances? I have reached out to the company about this experience twice now and have been completely ignored. We will not be using Luwa again. Not a happy customer.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.