It was Christmas Eve. My mom's hearing aid went out completely. Her regular hearing aid office was…read moreclosed. South Bay Hearing to the rescue! They graciously accepted my plea to look at my mom's hearing aids--and they fixed them that day! And just like that, they won over a new customer!

Thought this was a great place but since Sunny left, it's hard to find someone in there that cares…read moreabout their patients. I decided to look elsewhere. I bought hearing aides from them which were extremely expensive, and yet when I inquire about a concern, they don't seem to care.

Dr Hu is amazing and the office staff is kind and courteous. Easy to schedule appointments and I…read morefelt that Dr Hu is genuinely concerned about my level of satisfaction.

Rebecca Hu is attentive, thorough, and patient. She clearly explained my test results, answered all…read morequestions, and customized my hearing aids for optimal sound and fit. She is an excellent audiologist, and I highly recommend her.

I was called within hours of receiving a referral from my Dad's doctor. An appointment was made for…read morea few days later. The receptionist was friendly, office was inviting. Dr. Mahloch had called us in and her voice was loud enough for Dad to hear, but it didn't sound like she was screaming at him. We've been to other audiologists where the tonality of doctors was condescending and was not pleasant. Dr. Mahloch was the opposite and I felt she wanted to do her best to help the situation. Yes, my dad's hearing is declining, will this finally be the year he decides to get hearing aids? The jury is still out on that one, but I will keep trying.

My sons school did an audiology test and needed to come here for some further testing. Wait time…read morewas about 10 minutes or so and then test was relatively smooth. Dr Alyssa was super kind and explained a lot in detail.

This provider really knows his stuff. He was the third specialist I consulted for hearing aids, and…read moreit was clear he has a strong technical grasp of the subject. He's kind, polite, and professional, and he took the time to walk me through every step of the process. Even though the appointment ran late--and he knew I wasn't ready to make a purchase--he continued to answer my questions patiently without ever rushing or pressuring me. It's a smaller practice, but that translates into a more personalized, white-glove level of service with excellent attention to detail--something you don't always get with larger chains. He carries a wide range of brands and is flexible in his approach, even offering the option to purchase hearing aids without a bundled service plan. He's also willing to work with you to find the right product at the right price. I highly recommend him.

First time meeting JuneSoo. Easy to work with. Answered all my questions. Spent quality time with…read moreme for my hearing test, hearing aid and demonstration. Explained every question I asked. No pressure to buy. It was a very good experience

The person that answered the phone would probably be happier with the job of a dictator. Wouldn't…read morelisten when I told him I've already been to urgent care and was referred here to drain a cyst/abscess that was infected. All I got were canned responses and that i need to make two appointments, things like this is why insurance is so expensive. find yourself another job where you don't need to worry about how you talk to people. I will be following up with another ENT as they are not the only ones around the south bay! Just check around before you decide where to go. I would recommend anywhere else.

The office say so to text. It takes them hours to respond and they…read moreKeep asking questions not applicable to my case. We used to go direct to Dr Eapen and when she was on her own her office and care was absolutely incredible. Unfortunately the office staff is so rude, slow and difficult it makes it very difficult to see her.

I am not a patient of Dr. Troy Scanlon but my mother is. The care & concern that he took with my…read moremother was no less than AMAZING! I haven't had a conversation with my mother in over a year. And I live with my mother. I would get tired of constantly repeating myself only to find out that she did not hear a word i said. Dr. Troy diagnosed her & set her up with hearing aids. Yes, hearing aids as in 2 hearing aids. Now we talk all the time. In fact, she walks lightly so i have to be careful what i say, cuz she just might be in the room. The office is clean. The staff is friendly. I am very pleased with Dr. Troy & so is my mother

I recently had my hearing checked by Dr. Scanlon at Beach City Hearing Solutions and had a great…read moreexperience. The front office was warm and the check in process was easy. Dr. Scanlon greeted me with a smile and made me feel very comfortable from the get go. As we were going over my results, he was was patient with me and answered all my questions. I would definitely suggest Dr. Scanlon to anyone experiencing any hearing issues. And he's easy on the eyes. 5 Stars.

I have been a customer of American Hearing & Balance for about a decade. I go to their office in…read moreTorrance, but they do have several other locations. Each time, I have been to American Hearing & Balance, I feel lucky that I found such a wonderful hearing aid office. Everyone is nice and pleasant toward me and extremely helpful. I have personally recommended many people I know to this office including my own mother. I have never been disappointed with the service that I receive. After visiting other hearing aid offices, I have to say American Hearing & Balance is by far the best hearing aid office I have found. I almost forgot to say, they have a large selection of hearing aids to choose from.

Eric was amazing! I only went in to have my phonak hearing aids pared to my iPhone again. Eric not…read moreonly did that but informed me my expiration date was soon and he should send them in to be checked out so I could keep using them for a few more years..... wow Great customer service and an exceptional employee You're so fortunate to have Eric Too bad you cannot clone him...haha... Everyone would be lucky if Eric worked for them the best

I brought my hearing aids in, because the right didn't turn on any more. The Tech cleaned them and…read morethey work perfectly now. Best of all. It didn't cost me anything to have them look at my device. It took about 30 minutes to clean them. They gave Recommended for me to bring them in every 3 months for a cleaning. Great customer service. Friendly staff. I forgot the Tech's name(My apologies)

Everyone from Angela and Miguel in the front office (Torrance) to Natalie, my tech person, was very…read moreprofessional, helpful and friendly. I had a very good experience getting my hearing tested and getting new hearing aids. Thank you!

I made an appointment in the Torrance office for me and my girlfriend, who was diagnosed with early…read moreonset dementia. Since hearing loss is a contributing factor in dementia, I was very much hoping to get her hearing tested and find out ASAP if her hearing was an issue. I was called back by Crystal who took some information and then asked for insurance. They did not accept my girlfriend's insurance and gave me another facility to call. I told her that I still wanted to get my girlfriend's hearing checked and was brushed off by Crystal saying it's not your best use of time to come in. I told her I would still like to come in, but she kept pushing back and become quite indignant telling me it's not the best use of your time and I needed to call the other facility repeatedly. The truth was, it was not in Crystal's best interest. If you offer free hearing tests, you should honor it regardless. I was very insulted by her lack of courtesy and honesty. I usually do not write reviews unless a line has been crossed. In this case, I felt that the claim of a free hearing test was not forthright. It should be free hearing tests only if we take your insurance! If Crystal was honest and stated this fact rather than out right refusing to accommodate us and making it seem like she was doing me a favor, I would not be writing this review. This was horrible customer service!

The staff at My Hearing Center in Torrance are always willing to help in any way possible. They are…read moreknowledgeable and friendly. I would and have recommended them to anyone needing assistance in this area.

Dr. Chen is simply the best PCP I've ever had. She is very attentive and always eager to help you…read morewith health issues. As others have said she is very responsive in MyChart and her team is as well. I hesitate to write this review because I don't want to lose availability with more patients but she is that good!

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.