Colette is an expert braider, she is prompt, efficient, professional and an overall great person to…read morework with. She is also very flexible with scheduling and provides exceptional service for the price.

I have been to this place before to get my hair done and it came out amazing. Hence the reason I…read morewent back. But this time it came out horrible. I asked the lady on the phone how many packs of hair I needed she said two even though I felt like I needed 3. I get there the lady does starts to do my hair. She kept losing the grip while braiding. When she was splitting my hair at one moment she was on the phone and it was extremely crooked I had to point it out. The braids on my hair is uneven. The size is uneven. One side is lop sides. And on top of that she was cutting the excess hair and fuzz but it was actually my real hair she cut a lot of it and now I have a bunch of little hairs sticking out of my head. I'm extremely upset and nervous when I take my hair out to see how much she actually cut. And on top of that she didn't ask me if I wanted it sown in the back and she did it I felt really awkward. And when she asked how much did the lady on the phone say I said 50$ and she made as face and I still tipped her a good amount. Super disappointed I feel like I should get reimbursed. Do not recommend this place.

Awa is nothing short of AMAZING! She is professional, personable and punctual! I've gone to other…read moresalons who cared nothing about customer service and showed no respect. That's not the case with Awa. Booking an appointment is easy, you're rarely waiting longer than 10mins to get in her chair.... AND she has to be the fastest braider without compromising the quality of her work. Awa, thank you for providing a safe, clean and professional environment. Can't wait to visit again.

So the owner of this shop initially told me To call her when…read moreI was on the way, I called her and she said she had left the shop and that I should come tomorrow. I was in shock because I didn't live far and was close when I called. I reluctantly said okay and asked what time tomorrow she opens she said 8:30 but she would be free at 1pm. I said okay. I arrive for my appointment and she is doing hair and prettt much turned me away. I am so upset at this time.

I was looking for a new stylist for my locs because my medical care doesn't allow me a lot of…read moreflexibility. Today after leaving a medical appointment I decided to look into Love Your Roots (see where it was located and maybe meet the stylist). I was having trouble finding the salon so I decided to call. I spoke with the owner on the phone and after a short conversation she told me to stop by and speak with Bre. I went in and she directed me to the shampoo bowl (wasn't quite ready for this, but I went with the flow). She shampooed, retwisted and styled. My hair looks beautiful. Thanks for the awesome customer service today, I will be back. PS: The vibe is nice and laid back, great music playing (not loud, you can still have a conversation).

I attempt to give fair and balanced reviews so I will present both sides of my experience…read more The good: - The appointment started on time and was efficient - The hair came out fine The bad: Just about everything else - When I got to the appointment I explained to the stylist Bre that I have scalp issues and a medicated shampoo that my dermatologist prescribed to be applied to my scalp but not drawn through the hair because it is very drying. She seemed agreeable but then proceeded to put the shampoo all over my hair stating that she's seen the shampoo before and "that's the procedure for all my other clients". What is done for other clients in this regard is irrelevant. My doctor gave instruction and if the stylist did not want to do that, she should have been up front. Mind you, she never looked closely at my scalp but refused to follow the directions of someone who had. - At the end of the appointment, she attempted to raise the price stating that what was on the website "is the base price". My hair is about 6-7 inches long and did not require extensive detangling. The website says NOTHING of a base price with possible increases. - The absolute worst part of this appointment was how much the poor communication skills carried through from beginning to end. So at the end, I get told that ONLY CASHAPP or CASH is accepted. This is NOT on the website (which states credit cards are accepted). This was NOT mentioned when I texted with Bre prior to the appointment. This is NOT mentioned on the front door of the salon (which has credit card decals on it). I offered to pay by Venmo, Paypal or Zelle as I do not have Cashapp and was not going to download it for this purpose. I would have happily paid cash if I was told about this beforehand. She said she would accept a check so I went home to get the check. Upon my return, she tells me that she really wanted cash because she did not know when she would go to the bank. At this point I was completely irritated and done. I told her I was absolutely not going to an ATM in the dark nor paying ATM fees due to this business's poor communication skills. The claim was that they stopped taking credit cards and have not updated the website "because of the pandemic". IT's **2023**. The pandemic started in **2020**. To say that's the reason for the lack of update is absolutely ridiculous.

Just came back from my first appointment at this salon. It was a wonderful experience! All female…read morerun (and owned?) shop. I felt comfortable from the moment I walked in which is saying something since I am shy and have some mild social anxiety. Lisa was my barber and I will definitely be going back to her! So cool and laid back and I love her work! I left feeling so confident about my look and her skills. I Highly recommend this shop.

It's been a while since the last reviews, do hopefully this one will provide a more updated…read moreperspective. First impressions made all the difference as soon as I arrived. I was looking around for a place where I could walk in on a Wednesday morning to get locs maintenance and styled (I think I saw in the website that Locs N Cutz take walk-ins). It was so refreshing to go through the doors and be greeted with a smile. I told the stylist at the front what I wanted done and she pointed me to Ms. Kim. Ms. Kim was working on someone else, but also greeted me warmly. She said that she could see me when she was done with the gentleman. In addition to how the stylists/barbers welcomed me, the shop was bright and clean (I saw them wiping down everything when they were finished with one person), and they were positive and engaging. Now, I did have a small hiccup. I had ideas of how I wanted my locs styled, but I wasn't completely sure. Also, I haven't had my hair retwisted and styled professionally since starting them four years ago (I just do it myself, but I wanted something nicer than what I do for an approaching engagement), so being in a shop is pretty new to me. There was some miscommunication between Ms. Kim and me about how to style it, so I only had the maintenance. I was disappointed when I left the shop, but I still tipped because I had a good experience and my hair looked nice. Surprisingly, I got compliments throughout the day, every day for the first week after Ms. Kim did my hair. This made me less upset and later on, I tried playing around with different styles. I'd go back to see her, but just be more certain about a style if I want one.

Charging 400 for small knotless braids is a scam in this economy...she must wanted a bull paid…read morebecause I've been to over 3 shops in Maryland and never was it's over 300 for a simple knotless braid..they weren't even boho.. The person who recommended me only paid 180 for butt length box braids..

Showed pictures of small and smedium twists/braids(included), and asked for the parts not to be too…read moresmall. In return, she gave me jumbo parts while charging me $250. Also gave me a brush in front without asking and gave me below butt length when I asked for top butt/low waist length. My hair looked nothing like I wanted and asked for. Not sure whether the particulars of my request were lost in translation but I haven't had a braider not know how to follow instructions like this in a while. Very disappointing service. Will not be back. Update: I don't know where to start with the inaccuracies in your response but I'm most stunned that you are even denying making my hair(in pictures). Made this hair less than 12 hours ago at Diama Hair Braiding and took these pictures about 3 minutes after I left your salon and you deny your own work? Even you must know this hair is not worth the amount charged and cannot defend it in public. Now imagine how I feel after paying $250 for this. I was referred by another client and could have been a repeat customer but the price gouging and inconsistency of the quality of your service will never let me come back.

Never felt this confident about my hair ever. - Good energy…read more- Pleasant conversation - Outstanding service Locs W/ Style (TOP) Interlocking Maintenance by Salih Watts

This was my first time booking with Zee and the experience was 10/10 from the moment I walked in…read more First, Charles did an amazing job washing my hair. It was hands down the best wash I've ever had. By the time I got in Zee's chair I was already feeling relaxed. See herself was kind, knowledgeable, and very skilled. She took her time to evaluate the condition of my hair, recommended a few things, and answered the many questions I asked her. She helped pick out the perfect style for an upcoming photo shoot and ensured I was happy with the style before I left. This required her to make some adjustments after the initial styling and she did so quickly and with a smile. I would highly recommend coming here if you're looking for a new stylist. The salon is only a 5 min walk from the metro stop and they have a refreshment bar inside, fans, and even little tables/trays for you to put your laptop on if you need to work during your appointment. I'll be back next month!

First of all, I've been coming to Loc Central since Oct 2019 and never thought to do a review. It…read moreis located inside of Phoenix Salon. It's a strip mall next to the Dollar Tree, Nail Shop, and more. I love this place and I everyone that works here! Talking about a chill vibe that treats you like family!! My stylist, Tyra is everythang!! If she ever stops doing locs, I'm cutting my hair. My daughters also go here for loc maintenance and braids. They are great with children!! But, your children must be able to sit for service. They are busy and have a lot of clientele, so book your appointments in advance. I have only missed one hair appointment since 2019 and that was during COVID. I feel like Rapunzel because my hair has grown so long since 2019. I don't have one negative thing to say!! Definitely recommend trying to get it when they have availability. ‍

Have been coming to Loc Central for years and almost consider them family! Wonderful shop, really…read moregets to know the clients, caring environment. They care about your hair and its health. It is popular and the wait times can be long at times. But pack your patience and you will definitely leave loving your hair.

I haven't visit Maryland in almost 8 years so when we moved back I knew I had to go back to my…read morefavorite Dominican Salon! After the years Luisa has moved her location but she is still the same beautiful, and caring person. She helped get my hair trimmed nicely so that it didn't look so choppy! And her coworker, I didn't get her name but she did a wonderful job conditioning and roller setting me and blew my hair out and flat ironed. The wonderful thing was that I felt no uncomfortableness from heat or anything.it was so calming and relaxing. Thank you Luisa and staff. I will be back in two weeks.

Very rude& unprofessional customer service. Luisa left the chemical in my hair too long, even when…read moreI asked her to take it out, they refused & said because my hair is so thick it needed to stay in longer. This resulted in me loosing a lot of hair. It took me several months to get my hair back to normal. There alot of great professional Dominican salons in the DC area, and this is not one of them.