1. Identity Salon & Spa

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    Silver Spring, MD

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    Identity Salon & Spa

    4.5 (4 reviews)
    Open 10:00 am - 8:00 pm

    Services - Identity Salon & Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Identity Salon & Spa Photos

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    Recommended Reviews - Identity Salon & Spa

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    6 months ago

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    1 year ago

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    18 years ago

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    9 years ago

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    LeeLe Nail Salon

    LeeLe Nail Salon

    3.9
    (70 reviews)
    0.0 mi
    $$

    I really hate writing this review because I have been patronizing LeLee Nail Salon for years, but…read moretoday's experience showed me that customer satisfaction no longer seems to matter once payment is collected. I have always booked specific nail techs because I know exactly how I like my nails, and I make that very clear upfront. I specifically book Lee because there has never been disappointment with how my nails look when she does them. Today was different. I booked this appointment months in advance to ensure my nails would be perfect for my upcoming vacation. I arrived on time for my appointment, and although Lee was late, I overlooked it because things happen. Once I sat down, she quietly mentioned that her back was hurting and asked if I would allow the girl she is training to do my nails. I immediately said no because she knows how particular I am, especially before a vacation. She then reassured me that the trainee Hannah was good and she would "just put the tips on" while she supervised and handled the shaping and finishing. Hannah is not good, she is rough on your nails and not ready to handle clients with specific needs. I reluctantly agreed based on that understanding. Unfortunately, the experience went downhill almost immediately. The trainee was applying the tips crooked, and I pointed it out right away. I repeatedly stated that I was unhappy and uncomfortable with how things were going. Lee kept saying she would fix it, but the overall experience was stressful and disappointing. The final result was unacceptable. The nails were visibly crooked, and I ultimately had to ask for one of them to be completely removed and redone because it looked so bad. My biggest issue is this: you knew your trainee Hannah was not ready. She is rough on approach, she is unable to shape, put the powder on etc...Instead of making proper accommodations or rescheduling clients, you attempted to push me through a service that did not meet the standard I have consistently paid for over the years. To make matters worse, when I got to the register, my bill was suddenly $240 with multiple added charges for shaping and other fees that had never been disclosed to me before and that I have never paid in the past. It felt extremely excessive considering the poor quality of the service I received. What disappointed me most was the lack of accountability. There was no real apology, no attempt to make things right, and not even a courtesy adjustment to the bill after such a bad experience. After years of loyalty, this was extremely disappointing, and unfortunately, I will not be returning.

    This salon is clean, spacious for the size, and all present were polite. If getting a pedicure it's…read morebest to remind them to wait 10 minutes or fan the painted nail polish coat before proceeding to the next coat. If not, like mine, your nails will immediately smudge even if lightly touched.

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    LeeLe Nail Salon
    Nails
    Nails
    LeeLe Nail Salon

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    Daje wellness and spa

    Daje wellness and spa

    3.0
    (2 reviews)
    1.3 mi

    I paid for a Steam & Sauna Bliss plan and ended up paying for services I couldn't actually use…read more When my plan was canceled by them unexpectedly, I immediately reached out to ask whether I could use my remaining sessions or receive a refund. I was told I could still use the remaining sessions and just needed to email to schedule appointments. I then emailed multiple times with specific dates and times I was available, including requests for weekday and weekend appointments. Those emails were ignored. After waiting and following up repeatedly, I still couldn't get a simple answer about availability. There was no online booking option, and the only method I was given (email) didn't work because the business stopped responding. At that point, I requested a $100 refund for the unused services. That request was also ignored. What makes this especially frustrating is that I wasn't asking for anything unreasonable. I was trying to use sessions I had already paid for. The business told me I could use them, but then failed to respond when I attempted to schedule. If a business cancels a plan, tells a customer they can still use the remaining services, and then doesn't respond to scheduling requests or refund requests, that's effectively taking a customer's money without providing the service. Poor communication, no accountability, and no resolution. I would strongly recommend that anyone considering purchasing a package or membership think twice unless they're comfortable chasing the business down to receive services they've already paid for.

    What an amazing spa experience! The staff was very accommodating and great to work with. I would…read morehighly recommend!

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    Daje wellness and spa
    Changing room
    Changing room
    Sauna

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    Sauna

    Identity Salon & Spa - othersalons - Updated July 2026

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