They were very honest and prices were very reasonable. I appreciate the service and never felt I was being talked over. I will definitely be a continuous customer. read more

Can't even give them one star. Took my daughter's car in while they were in town. there was a leak in the Sterling fluid. Had to take it back three times to get it fixed. They got home and it's leaking again. Terrible job and we are out all that money helping them out. Now they are trying to get it fixed again in another state! DO NOT TAKE YOUR CAR HERE! what a headache! read more

Made an appointment for an oil change and the gentleman said it would be roughly 45 mins till they could get to it and 45 mins to service it. So I opted to Uber home instead of waiting. I uber back 3 hours later and my vehicle never moved. he insisted this is normal. thumbs down for me read more

Went in for a free brake check and they were totally honest and said I did not need brakes and explained why my brakes squeak when backing up. He even showed me what the brakes and rotors looked like. Definitely will trust them again. read more

Took our vehicle in this morning quick before heading to Florida. Got us right in and out. Great service!

Be careful if you are getting an oil change and tires rotated. Last time I went, it turns out these things were never done after getting a third-trusted opinion. Unsure if it is a corrupt mechanic or management but will not be coming back. If you go, don't trust and verify work. read more

I was about to sell my 2013 Escape. David Kirby and Patrrick Gladieux showed me that if you have the right guys work on your cars you aree in good hands. Stuts and shocks replaced- lI love my car again! read more

Writing this review to warn everyone. i wrote a review about 6 months ago regarding my car coming in for an oil change. i was displeased with the upcharging and they did not honor the pricing we agreed on when I walked in. But that is not the issue I'm writing about today. Aside from the scammy pricing and 2 lost valve stem caps, I went to get an oil change today from a much better place. Come to find out, Brakes Plus FORGOT TO PUT MY OIL CAP ON. so I have been driving this entire time without a cap on top of the issues I had previously. seriously consider taking your vehicle elsewhere, as they are not trustworthy and obviously aren't very competent for something as simple a an oil change. read more

Terrible outcome. Supposedly brake specialists Full brake job on my truck $1800 Wasn't right. Took it back 3 times. Tried to blame it on other things. I told them the new rotors must be bad. Wouldn't look at them so finally took it to ford dealer. Right away said your rotors are warped. Wouldn't reimburse me or stand behind there work. Horrible place. read more

These guys are just money hungry period. They tell you things needs replaced when it really don't. They don't know their head from their asses. They robbed my mom. Told her she needs new brakes cost her 3k and her brakes still squeak. read more

I've been bringing my truck here for an oil change 5 times now and and once replace all my brakes, haven't had any problems with this particular locations. They always get the job done. read more

Really bad outcome here. Simple oil change that brought on a very bad leak. On our third return they claimed the car oil pan had been leaking and other seals on the power steering were bad. The coincidence is not believable by us or the other mechanics who have now looked. This car is garaged on a white epoxy floor. Never a drop in 14 years until they changed the oil. No evidence of any power steering fluid on the floor either. The manager then told my wife I was rude to him on the phone after he changed his story regarding why the oil pan seal went bad "naturally" right after the oil change. BTW: They auto generate replies with dead contact information. You might want stay away from this firm. read more

Took VW up to get fuel system cleaned. Did fast job and let me use $10 coupon. Thanks! J.R.

I took my vehicle in for oil change and was told my ball joints in front needed to be replaced. I chose not to repair since I am new to the area and was not certain of Brakes Plus. I took vehicle to another repair shop and they said ball joints were good. Sorry, hard to believe two professional mechanics could disagree on ball joints. As a consumer you just want trust in the vendors you choose to give your business. I am willing to pay more even if I have confidence in what is being shared with me. My experience. read more

First and last time I will do business here. Went to get my VW Passat an oil change, "Walmart could not do it" staff was friendly to start. Nothing was said other than I need the full synthetic oil change which I already knew. I have no problem spending money on services. The problem I have is the fact that after my oil change was done, I was then told about my cars filter not being stocked normally, which was still in there shop. Now it is an extra $27.99 for the filter that they already put in and did not tell me they would charge me for. Dishonest employees, which then reflect the business, adding charges that are never mentioned really grinds my gears. Meanwhile, there was a lady being treated 1000% better because the employee would say something is wrong and she said, "Go ahead and fix that too!" I am sure she racked up a 1K bill. Avoid unless your desperate. read more

My car warned me that my right blinker and my brake lights were out at 4pm 3/15. Brakes plus wasn't sure if they could get me in but told me to swing by and they'd try their best. Not only did the get my car fixed but were so nice about it. Definitely recommend them!!! read more

Had a vehicle that for 6 yrs or so. The brakes were rusted shut frozen Called for appointment they were able to take me right away. Got the Mazda Miata that had been sitting for 6 years fired up fixed up and road trip ready for Texas Much appreciated to the manager Joel for keeping me posted and following up on parts Would definitely come back again read more

I had a great experience at Brakes Plus. They were fair and very prompt with fixing my vehicle. Me- not knowing much about vehicles wasn't sure what work they had done, I asked the manager to explain and he did a very great job with explaining!! read more

I had a great experience with this location. My kids have crazy schedules so I booked an appointment & told them I needed it done by a certain time. The GM was very understanding and had it ready before I even needed it!! Would recommend this location to everyone! read more

This is the 3rd time that the store on North 90th Street OMAHA NE, has informed me on my arrival that my appointment will be delayed for over an hour!!! BRAKE PLUS...please have the common courtesy to call me and let me know. read more

I scheduled an appointment online for 2 PM. When I got there I was told that there were 6 cars ahead of us, that scheduling online Does Not Work. You have to Call or Go In to make an appointment!! WHY IS THERE ONLINE SCHEDULING?? read more

I've been to this location on a few separate occasions. Each time, they have been very professional, kind, and always ended each transaction with a firm handshake - something that is desperately missing in our world. Building trust with a mechanic is not easy, but I can say that I am certainly doing that with the crew at this location. They never talk down to me and always make suggestions of services that might be in my best interest to have looked at, while at the same time not trying to force me to pay for something I'm not ready to pay for. My most recent visit was to redeem a Holiday Coupon they offered - which true to its advertising - gave me an absolutely free oil change - something I certainly appreciated. This location will continue to be one of my first choices for any future mechanic services! read more

Looking to have my wife's Jeep in for an alignment. Called Wednesday and they were able to fit me in the very next morning. Brian the manager kept in constant contact with me in regards to it and finished it with no problem at all. Would highly recommend read more

Because of my desperate situation of not having a workable vehicle, I was taken advantage of and price-gouged for the installation of an alternator at the Brakes Plus located at 3837 N 168th Street in Omaha, NE. I was told by the sales agent, Brian,, that I needed to come in for a quote. My car was running on less than 30% battery power. I knew I could make it to the shop, but not make it back home without a new alternator installed. I was charged $699.99 for an alternator that is priced at $282 or less at multiple nearby parts stores. I was told the high price was due to the fact that only one part was available in town. That was not true, as I found the same exact part, Duralast remanufactured alternator- part #10135, available for pick-up at Autozone at 18510 Wright Street on Omaha that very same day. I generally find a mark-up on parts to be %25 to 50% as reasonable. I believe the approximate 250% markup to have been highly unreasonable. The store manager, Dean Bickle, has refused to do anything. While waiting forever, I had over-the-phone estimates and online estimates for installation of the same part on that same day anywhere between $400 and $500 from independent shops similar to Brakes Plus. I would have expected the price to be comparable to this price range. I am extremely disappointed in this business practice. Stay away from "Ripoff Plus". They surely know the art of taking advantage of desperate individuals and will not think twice about price gouging. read more

Refuse to even give you an estimate without taking your vehicle in?? What are they trying to hide. No other car repair shop had any qualms to be straight upfront with me and give me a quote. Pretty shady way to do business if you ask me. read more

DON'T GO HERE....DISHONEST I cannot believe how dishonestly I've been treated. Air conditioning did not work after I drove away. This was over a thousand dollars and it didn't work. Turned right around. It died again and now I'm stuck with an additional bill. The manager will not even return my calls. DO NOT GO TO THIS BUSINESS!!!!!! read more

Took my Chevy Equinox in for an oil change and to have my check engine light looked at. Dylan had my car for a few minutes before calling me back explaining to me that my piston rings were wearing down and i was burning oil at a fast rate. He explained to me very clearly that this is a problem most Equinoxes have, told me to take it to the dealer and i'll get it taken care of under warranty. He wrote me a note to bring to the dealership explaining what he told me. He said he'd love to rebuild my engine but it's not right because i can get it taken care of for free. Great customer service!! I will definitely be going back. read more

Great customer service! Walked me through the issues on my car and explained how they were going to fix it. Quoted me an hour labor and even though it took 2 hrs they still charged me the original price. I will be back for sure. read more

They are always able to fit me into their schedule and the repairs are done quickly. They have never pushed unnecessary fixes onto me and are upfront about how serious (or non-serious) a lot of repairs need to be. I'm about three major maintenance/repair jobs in with them on my very old car and they will continue to be the first people I will go to when I'm in a bind. read more

Brought my car in to have the exhaust looked at. They replaced part of the exhaust with an aftermarket piece. I had to bring it back due to a defective aftermarket part. They made it right and replaced with no questions asked. They are a great place to go for car repair. read more

I've been here a few times - oil changes, new brakes. Shocks & struts, alignment. Always great service and typically lower prices than competitors that ive checked. read more

My niece had issues with her car and the staff were great to her. They explained what she needed done and why. Great experience for a young 20 something that knew nothing about cars. read more

Would give ZERO STARS if I could. Worst auto service I have ever received. We called around to several places to get quotes, but went here because we were "under warranty." They quoted us a price on the phone, then charged double once we got there. ZERO customer service. We had brakes "guaranteed for life" with "free replacement for life" and then they want to charge double labor. GO SOMEWHERE ELSE. read more

On a busy Monday afternoon, they were able to work us in to help us out. They offer reasonable prices and didn't try to sell us something we didn't need like most places. Very friendly with great customer service. Definitely recommend them. read more

These guys were great. I didn't get the name of the person who helped me but all in all I went to Exclusive Repair and they quoted me $900 for something that Brakes Plus got done for me for $470. They did all the same stuff, told me about warranties, and even took me to my car to show me the what's and if I asked the whys they explained. I am definitely going here for my servicing. read more

Oil changes and Brakes are at the very top of their intellectual and equipment limitations anything else the best choice is to shop elsewhere. The amount of coupons available is a clear indicator of the quality of workmanship provided. read more

Great Friendly service got several things done to my vehicle that I needed to get done. Prices were very comparable. Appreciated all their help. read more

Great service! Some quick lube place apparently put the wrong fluid in my brake fluid reservoir. I noticed my brake pedal feeling soft and had way too much pedal travel. Tool it here and they looked it over, found the problem and fixed it quickly. They called me and explained everything, even showed me pictures when I picked up my truck. Great customer service and reasonable prices. I'm not going to take any more cars to any of the quick lube places in Omaha ever again, saving a few bucks and some time cost me a new master cylinder! read more

Called 2 days in advance to have car serviced, arrived on time for 11A.M. appointment, at4 P.M. we called as we had heard NOTHING, were informed they had not even started: asked if it would be done and were told they HOPED so. Needless to say we picked it up with nothing done and not a word was said by them. HAD been a customer with both our cars----NO LONGER---they just didn't care. read more

This place is Awesome! They have great customer service! Also they know you by name! Hard to find these days! Recommend to everyone! Thank you! read more