Love this place! Such a respectful, positive and efficient team of people who genuinely care about their customers.

I have been by Brakes Plus a few times, always been helpful. There service has always been fair priced, honest, and upfront. I have not found a mechanic around town I would trust more than Brakes Plus - I will come back for automotive needs. read more

First time customer and I will ALWAYS come back. Took my Mini Countryman in because an error message appeared on the screen stating my pads were below the minimum thickness. They called to tell me no brakes needed, the sensor came off and needed to be replaced. I asked them to change my oil along with replacing the sensor. Done. Honesty and great customer service! That's how you get repeat business and loyal customers and Brakes Plus has another loyal customer. Yolonda Edwards read more

Amazing customer service and professional work! These guys know what they're doing and are happy to explain what you need to be safe on the road. I stayed a couple hours to wait for my brakes to be done (flush, pads, rotors and peace of mind)! Great conversations and felt like my safety and my car's longevity were top priorities. It's nice when you feel genuinely supported from a service provider and I will definitely be working with Brakes Plus for years to come. read more

Finally a great honest mechanic.

I've had similar experiences with Matthew, Glenn and everyone else. They have told me that certain things I was prepared to pay for did not need to be repaired. They've called me and told me in detail what was going on with my car and went over options--without pressure. They have taken videos with an iPad and sent to me as text messages so that I could see exactly what they were seeing (that time it was the leak in my power steering fluid). The first time I brought a car to them, I had been told it would be quite a bit to fix whatever was causing the ABS light to stay on. They quoted me a similar price, along with repairing the pads, rotors, etc. Imagine my surprise when I got a call letting me know that it was nothing more than something incredibly minor causing that ABS light to come on, and it was fixed for a very small fraction of the price quoted. The mechanics at the other place had already allegedly looked at the brakes and told me it definitely needed a $500+ repair for the ABS light issue. Wrong (and dishonest). Matthew and everyone else at Brakes Plus are first rate mechanics who are honest. They are very decent people, always very nice and helpful. I won't take my car anywhere else if I can help it. read more

I must say I have been to several dealerships through the recent years and I always quit going because they speak to me as though I have no common sense. I was so pleasantly surprised by the outstanding service I cannot see going anywhere else if this continues. I dealt with Ryan during my transaction and he made me feel wanted and took the time to explain things to me. The prices I felt were reasonable were explained properly to me. I don't usually leave good or bad feedback for things however they really made things easy for me. I am sold on Ryan and Brakes Plus!! read more

Absolutely outstanding business -- I can't recommend them more highly. They've always been fair, honest, friendly, and have done quality work on both of our cars. They've also gone out of their way to respond to time sensitive issues (dead battery) and have consistently gone the extra mile for us. If we moved 100 miles away I would still strongly consider bringing my car here. read more

These guys are outstanding. Great service, made an appointment 24 hours before, showed up for a car inspection and they had me in and out in less than 20 minutes. Very knowledgeable, friendly and fast and the guy who checked me in even told me to go online and print a new customer coupon next time I come in and he will honor it regardless. You won't get this service anywhere else. I drove 20 minutes to see them based on high reviews and I wanted to make sure other people visit them as well! read more

What a great experience! My van hadn't been running well, and after replacing the battery I wanted to be sure the alternator wasn't also bad. I'm new to this area, so I checked reviews on Yelp, and found Brakes Plus. I stopped in to schedule an appointment, and was told they could check it out that morning. I agreed to pay the $95 diagnostics fee; they can't work on it until they know what's wrong! Matthew called me mid-day to say they hadn't found anything abnormal but would keep testing, and phoned late afternoon to say that the alternator could be going out but was still performing within specifications, even with a full electrical load. He couldn't recommend replacing it right now (about a $600 job) because he couldn't guarantee it would solve anything. He advised me to keep an eye on it and stop back by as soon as it acted up again, and they'd run more tests. AND, best of all, after they'd worked on it for several hours, he said there would be NO CHARGE as they couldn't give me a definite diagnosis. Un-believeable. I don't know if all garages here are this honest and responsive, but if yours isn't, you need to be patronizing Brakes Plus. Thanks, Matthew, and crew!! read more

Now I didn't buy anything from here or get anything done but I had a crappy car and was only going to drive it one more time but still needed breaks and they straight up told me if you want the best price then this is not the place. They are a premium brake place for people who want their car for a long time, which was not the case for me. But instead of scamming me they were so nice about it. AMAZING PLACE read more

We took our truck in for a brake job. I mentioned the price to several friends who were shocked at the amount so I called the dealership for quote on same job and was given a price several hundred dollars lower. I will always call the dealership from now on and get another quote or two before taking my auto in for repairs. read more

I took my car for alignment because it was pulling to the right side. After paying a hundred and five dollars it is moving to left. What is the use of paying 105 dollars and my 2 hours? They don't know how to do the alignment. Also, no computer alignment results to prove that actually, they did the alignment. I WAS a repeat customer but not anymore. read more

I second everything that is up here. This is the best auto service shop that I have been to. They are open and honest about what your car needs and will never try to pressure you into a purchase or service that isn't the best for you or your car. They are friendly, knowedgable and provide amazing service. My husband and I will not go anywhere else for our cars!! read more

I have been a customer of brakes plus for a few years now. I cannot speak highly enough of their integrity and service. Matthew is typically the person who calls me to let me know the status of my vehicle and is always thorough in his explanation of what is wrong. He gives me options of what I can do and very accurate estimates. It feels good to trust them about something I know nothing about- cars. read more

Super helpful and prices are good. They have worked on all 3 cars my husband and I have owned over the years. They do a great job, tell you like it is, and don't even attempt to take advantage of you. I've been to other places before and I felt like I got the run around and they tried to take advantage of me. Not the case with Brakes Plus. Excellent customer service as well. read more

stay away!very poor knowledge about the cars,extremely wait time and job wasn't done.Staff was polite though. there is like 100 better places to go in area... read more

I have been taking my vehicles to Brakes Plus for many years, and know that they are a trustworthy and dependable shop. But when I recently moved to Fuquay, I really didn't want to drive 30 mins up into Cary so I took my daughter's Honda CRV into a local shop for a simple front brake job. What a mistake. From the moment I picked it up, there was a rubbing sound that didn't sound quite right. I took it back; they 'fixed' the 'dull groove' in the roter and gave it back to me. The sound was 70% better but still there. So I called Matthew at Brakes Plus and asked them if they would take a look. They found a cheap brake job, cheap pads, and dirty roters that most likely had never been resurfaced at all. Matthew gave me a written explanation of their findings, along with the old parts (roters and pads) and I went back to the shop in Fuquay and got my money back. I WILL NEVER BRING MY VEHICLES ANYWHERE ELSE BUT BRAKES PLUS! I should have known better... high-quality, honest people are hard to come by, and when you find them you need to stick with them. THANK YOU Brakes Plus for excellent service! read more