My family has a long history of service with Toyota of North Miami, and we follow Jagerson Andre…read morewherever he goes because of the trust he has built with us over the years. We recently brought my aunt's 2020 Corolla in for service (oil change and new tires) and encountered a secondary issue with a TPMS sensor. My aunt is like a mother to me, and as a mechanic myself, I know that mistakes can happen during tire mounting. What makes a dealership "extraordinary" isn't perfection--it's how they handle things when they go wrong. Initially, there was a misunderstanding about when the sensor was damaged, but the leadership at Toyota of North Miami stepped up immediately. They listened to my concerns, valued our family's long-standing service history, and resolved the issue by replacing the sensor at no cost. This kind of integrity is rare. They didn't just fix a car; they took the stress off my aunt and proved that they value their customers' loyalty over a quick profit. If you want a service department that stands behind their work and advisors like Jagerson who treat you like family, this is the place. Highly recommended!

WARNING TO ALL CONSUMERS: SCAM AND FRAUDULENT PRACTICES ​I…read moream writing this review to warn the public about a highly illegal and deceptive experience I encountered at Toyota of North Miami on June 11, 2026. During my vehicle purchase, the sales representative, Nelson Pineda Rodriguez, in direct collusion with a third-party entity called Legend Services, ran an insurance scam under my name. ​I was illegally charged an unauthorized fee of $350.00 USD under the false pretense of a "down payment" for an auto insurance quote. Here are the facts: ​Document Forgery: They generated an insurance quote and stamped a signature in my name without my authorization, knowledge, or legal consent. This is blatant identity theft and forgery. ​Stolen Funds: My actual auto insurance provider later confirmed that they never received a single penny of this $350.00 payment. The money collected at Toyota of North Miami was completely pocketed and unaccounted for, forcing me to pay my full premium separately to my real insurer. ​Unlicensed Activity: To make matters worse, I discovered that the individual operating on behalf of Legend Services at the dealership does not even hold a valid, active insurance agent license in the State of Florida. ​Operating an insurance brokerage without a license, forging customer signatures, and taking money under false pretenses are serious criminal offenses. A formal Demand Letter has already been sent to management, and complaints are being filed directly with the Florida Department of Financial Services (DFS), the Office of the Florida Attorney General, and local law enforcement. ​Do not trust this dealership. Check every single line of your contract and financial breakdowns before signing anything. Nelson Pineda Rodriguez and the management involved need to be held accountable for these predatory and fraudulent actions.

I had a great experience buying my first car at this dealership. Juan was my fav, super genuine and…read moreprofessional and Mauro was helpful as well. Also the guy who did the financial part and the paper work was kind and helpful (I forgot his name) Even thought we weren't one of the "heavy" costumers (many purchase there VERY expansive luxuries cars) they treated us like VIP. I purchased the car but had to fly out and they held it for me for two weeks, then they delivered it to my house. The car is pre-owned in TOP TIER condition. It had extra parts, all the paper work, I feel like a got the most amazing car for half of the price of a brand new JCW, but it feels new in every aspect. Will recommend this dealership for sure.

Don't take your car for service here, if you do and get Mateo and his trainer, ask to switch…read moreemployees. The service is beyond bad, their communication skills un-existent, zero care if you have been there 10 minutes or 5 hours. I took my mini to check a nail on the tire, A NAIL, they told me it would take 4 DAYS because they were too busy (even though I had an appt) and they would give me a rental, ok, I guess... After ONE HOUR waiting for the rental I get a video message saying they are checking the car and to text/call back if I have questions. I write back, no answer, I call back, no answer, so I wait to get a quote, which comes up for $350 to change ONE TIRE. No one told me no rental was coming, that they were checking the car but I took it as a positive that I would get my car back, and I wait... 3 HOUR LATER, literally, i walk in to the dealer again like hey whats up with my car?? Since 10:30 am checking on a nail and its 1:30pm, and they tell me to wait still. AT 2:30PM I get another notification from their app but with no visible new info, I get up and ask whats going on, they tell me no news, just a new video, which theres no new video in the app, in here I start questioning if this guy knows what he's talking about.... ANOTHER hour goes by, by now 3:30, i've been at the dealership 5 HOURS so I walk to the guy again, and when he sees me come in he jumps up with a "OH LOOK! your car is ready now", they changed the tire (for $350!) 20 more minutes to bring the car out, and the guy tells me oh sorry. I washed it but with the rain it got wet again, car front full of bugs and interior still dirty) which ok fine, don't wash it, but why lie.... So in summary, this guy called Mateo is getting trained by this prick that gives zero s about his clients. The trainee is lost, not checking calls or messages, the trainer is in la la land just walking around for coffee and avoiding us in the waiting room after seeing us for 5 hours waiting on a nail... Really I have gotten better services at Toyota.

Came to Ferco Motors & José took care of us . Excellent customer service…read more ....................................................,..,

Second time bad experience, I contact the dealer about car availability and they lie said car was…read morethere, when I arrive, they say car was not available. Also, they refuse to share carfax. Also, car specs was different from the photos listed. When we arrive they try push another car that not what you want. Waste time and not clear information. Bad professional's. Avoid this dealership.

Service is good but you need to be ready for the cost of the "expresso" a brake pad cost USD 800,00…read morefor a 13k mile car.. worth it? No way! even on a Lease - I paid the part and the service even with 18 month car and a LEASE.. Mini never more in my Life

I was very impressed with the service and salesperson at Braman…read moreI purchased a new car from them I had an issue with the car and the salesman and service handled it fast

Beautiful modern facilities. Friendly staff. Salesman Sebastian Gonzalez was very professional,…read moreknowledgeable, helpful and understanding , making process very comfortable.

Mi experiencia en Brickell Mazda con Yamil Massu fue muy mala. La primera vez que fui para hacer la…read morediligencia de comprar el lease de mi carro, no recibí un trato profesional ni transparente. Primero me dio un precio y luego cambió diciendo que ese no era y que el precio correcto era otro. Cuando le pedí que me explicara de dónde salía ese precio y que me lo mostrara desglosado con taxes e impuestos de una manera profesional, simplemente agarró el mismo papel que ya me había dado y escribió encima con un lapicero. Honestamente eso no me pareció profesional ni serio para una compra tan importante. Salí muy decepcionada por la falta de claridad, honestidad y transparencia durante todo el proceso. Luego regresé otro día y me atendió Carlos Sebastian, y la diferencia fue enorme. Él sí me explicó todo con paciencia, claridad y profesionalismo, además de darme un mejor precio desde el principio. Gracias a su atención pude sentirme tranquila y segura durante el proceso. Brickell Mazda debería tener cuidado con el trato que algunos empleados le dan a los clientes, porque una mala experiencia como la que tuve con Yamil Massu puede hacer que las personas decidan irse a otro lugar.

To put it simply, without Darien Ramos I would not have purchased my vehicle. Darien was attentive…read moreand listened to my goals a vision in what I wanted in a vehicle. He was very knowledgeable about the vehicle and the options to best suit me as the customer and what would align with the company. As i went through each step with insurance and finance department Darien was there to guide me each step. I'm very thankful to have had Darien as my salesperson.

BAIT AND SWITCH DEALER. I saw a 2025 Hyundai Sante Fe loaded on their internet ad for $31,500. I…read morecalled and asked the total out the door price because I live an hour away from the dealership. A salesman called me back and told me the advertised $31,500 would cost $43,300 out the door with all fees and taxes. $11,800 more than the advertised price. DO NOT BOTHER WITH THESE BUMS

My husband surprised me on my birthday with my new lease. I arrived later than expected from work…read moreto a beautiful new car...he was hoping I'd be there as they dropped it off but unfortunately things didn't work out as such. Nevertheless I was still completely surprised and happy. A couple of days later he sends me a link that he had received from Evolution Leasing. They had taken photos of my gift being delivered. From the car on the flatbed, placing of the red bow on the hood, their representative holding my 6 month old (lol), my 7 year old "driving" the new car, several of my husband and our 2 boys standing with the car etc...they uploaded all our pics into a Dropbox account and sent them to us! A week or so after we get a coffee mug with a picture of my husband and two boys printed on it and a couple days after that a magnetic calendar with some more pics!! I can't say anything about the financing or in and outs of the actual car "buying" portion of the deal as I wasn't aware he was getting me a car, but he seemed very much at ease with his purchase. I'm extremely impressed by their customer service. Our experience has been above any expectations we have ever had for a dealership. Can't recommend them enough!!

Another incredible experience with Evolution Leasing. From the beginning of our search to delivery…read moretoday of our new vehicle it was nothing but exceptional service from Mo and everyone at Evolution. Found the vehicle we wanted in our preferred options and well within our budget. Already placed the order for our second vehicle with them and waiting for delivery of that one. Thanks to everyone at Evolution Leasing. No one better in the industry. Don't waste your time at the dealership let them handle it all.

You will get white glove service from their service department but at a very high price.read more

Unfortunately, this has been one of the worst car-buying experiences we've ever had…read more During the sales process, the dealership was relentless with communication. However, the moment the purchase was complete, the customer service completely disappeared. We purchased our vehicle in April and were even required to arrange shipping ourselves--something other dealerships we've worked with have always handled. Months later, we are still waiting for our tags. Getting anyone to respond has been nearly impossible. No one will call us directly; communication is limited to email, and every delay comes with another excuse. First, the person handling our paperwork was on vacation. Then we were told it was delayed because it was the end of the month. Now we've been informed that the FedEx package containing our tags has been lost somewhere in the dealership. At this point, there has been a complete lack of accountability, urgency, and customer service. Once they have your money, don't expect the same level of attention you received before the sale. If you have other options, I strongly recommend taking your business elsewhere. There are plenty of dealerships that value their customers both before and after the sale.