Beautiful modern facilities. Friendly staff. Salesman Sebastian Gonzalez was very professional, knowledgeable, helpful and understanding , making process very comfortable. read more

Mi experiencia en Brickell Mazda con Yamil Massu fue muy mala. La primera vez que fui para hacer la diligencia de comprar el lease de mi carro, no recibí un trato profesional ni transparente. Primero me dio un precio y luego cambió diciendo que ese no era y que el precio correcto era otro. Cuando le pedí que me explicara de dónde salía ese precio y que me lo mostrara desglosado con taxes e impuestos de una manera profesional, simplemente agarró el mismo papel que ya me había dado y escribió encima con un lapicero. Honestamente eso no me pareció profesional ni serio para una compra tan importante. Salí muy decepcionada por la falta de claridad, honestidad y transparencia durante todo el proceso. Luego regresé otro día y me atendió Carlos Sebastian, y la diferencia fue enorme. Él sí me explicó todo con paciencia, claridad y profesionalismo, además de darme un mejor precio desde el principio. Gracias a su atención pude sentirme tranquila y segura durante el proceso. Brickell Mazda debería tener cuidado con el trato que algunos empleados le dan a los clientes, porque una mala experiencia como la que tuve con Yamil Massu puede hacer que las personas decidan irse a otro lugar. read more

While Mazda is a great company and love my car, this Dealership is HORRIBLE!!! STAY AWAY!!!! They lost my original Key FOB using a recall service, overcharged on parts, and NEVER pick up the phone if it's not for a new sale. Even simple things like removing old oil change stickers is too hard for them to handle. What a joke read more

This dealership / service center is very shady. I used to go for them for services and to handle issues while my car was under warranty. Last year I scheduled a visit because I was having an issue with the cigarette lighter. Rather than investigate the cause they replaced the fuse with the backup in my car and made no record of the results of my appointment. Now I'm experiencing a similar issue, despite barely using it but my car is no longer under warranty and they want to charge an outrageous amount of money to do diagnostics that they didn't do last year. Eros claims that I didn't come in because they didn't properly record it even though I still have the text message confirming me scheduling the appointment and a message from their sales department following up about my visit to discuss selling the vehicle! Something is really sketchy that they aren't properly recording issues and visits. I asked to see other records and they also hadn't noted other concerns I had about my car in the past. Overall I would not recommend Mazda in general, especially not at this dealership and service center. They don't value customers. I've had to wait a long time after a scheduled appointment. They don't have a nice place to wait while your vehicle is being worked on. They way overcharge for oil changes and they recently switched from Alto to Lyft for ride pick up which is harder to self manage making getting to and from the dealership more annoying. I would give them 0 stars if I could. read more

Before visiting this location I requested prices via email and they refused to provide any numbers and insisted on scheduling an appointment. They were super pushy so I did not set a time for a visit. After a few weeks, I decided to stop by without an appointment to see if I could speak to a different salesperson who wasn't that aggressive. I visited several Mazda dealerships in my area and this was the worst by far. It took about 10 mins before anyone greeted us or even acknowledge we were there and it wasn't that busy. One sales person finally was able to help and that's when we regretted having visited this location. The salesperson was new in his role so I can understand he didn't have all the information, but the manager had a really bad attitude. We agreed to go on a test drive and they gave me car with the gas light on and when I brought it up expecting to try a different car, they just said to not worry about it. The salesperson had to go to the manager to get answers to our questions so the process took longer than expected. Once we were able to talk to the manager he acted as if he was giving the best offer and that we were not going to find anything better which we absolutely did. Don't waste your time visiting this dealership, go to any other Mazda location! read more

Terrible. Took my car in for service. They damaged the car and then tried to hide it. When I caught them they lied and the service manager was rude and unhelpful when I brought it to his attention. Worst I've ever seen. Do not take your car here. read more

If I could warn just one person before they make the mistake I made, it would be worth writing this. I purchased a vehicle from Brickell Mazda expecting a straightforward, honest transaction. Instead, I ended up in a months-long nightmare that no dealership should ever put a customer through. We are now well past the 90-day legal requirement for the dealership to deliver the title to me and my lender -- and Brickell Mazda has provided nothing. No title. No supporting documents. No communication. Nothing but silence after the sale. My lender has been trying to reach them and cannot get a single response. I only have the basic sales contract; the rest of the paperwork that legally must be delivered has never arrived. This isn't just bad business. This isn't just carelessness. This is a violation of Florida law. And because of that, we are now preparing to bring in attorneys. At this point, given the severity of their negligence and the financial and legal mess they've created, we genuinely believe the dealership should either: Provide the vehicle free of charge, or Face the consequences of losing their license to operate, because no business should be allowed to treat customers this way and continue selling cars as if nothing happened. After digging deeper, I discovered other reviews describing similar issues -- missing documents, delays, miscommunication, and problems with titles. That opens the door to something even more serious: potential grounds for a class action lawsuit. When this many people report the same pattern, it's no longer an accident. It's a business practice. Brickell Mazda has turned what should have been a simple purchase into a legal battle, and that alone should tell you to steer far, far away. A dealership that can't -- or won't -- deliver a title within the legal timeframe is a dealership that does not deserve your business at all. There are plenty of honest dealerships out there. This is not one of them. read more

Don't WASTE YOUR TIME with these SCAM ARTISTS. I am a returning customer (leased a 2022 Mazda CX-30 2 years ago -- that was a whole other nightmare). I received calls and letters recently from this dealership to buy back my car / trade it in for a 2024 Mazda CX-30 at $199/month (see photo). I pay $405/mo for my 2022 Mazda, which feels like a rip off. I made an appointment and went in today. Everyone looks at you like you have ten heads when you walk in-what's the point of making an appointment? Then they made me wait 30 minutes while they "assessed" my current 2022 Mazda, which is in mint condition and has less than 15k miles. After 30 min, they told me to wait longer-I said I have another appointment, at which time he promptly produced an offer of 7000 DOLLARS DOWN (WHAT? WITH A TRADE IN???) AT 279/Month (see photo). What happened to $199???? I showed him several other websites of Mazda dealers offering $199/month with a $3k to $4k down payment. He shrugged at me. I am a returning customer with a mint condition vehicle, and instead of offering me the $199 deal they sent, they gave me this garbage. Unbelievable. Wasted so much time driving there and back, then making me wait. I will be trading my care in elsewhere just so I don't have to deal with them again. Don't go there - they will try to scam you and treat their customers like garbage. read more

Brickell Mazda - Auto Parts & Supplies Near Me - Miami, Florida

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Deceptive Pricing and Unprofessional Treatment at Mazda Brickell I recently found a Mazda CX-30 listed for $22,519 on Carfax and decided to purchase it from Mazda Brickell. I initially spoke with Jennifer, who was very helpful, and I arrived at the dealership on 02/12/25 at 12:45 PM to proceed with the purchase. From the start, I was transparent with both the salesperson and her manager, Ray (who mentioned he previously worked at Toyota), about my uncertainty regarding financing or paying the full amount in cash. After spending over three hours at the dealership, I was in the final stages of signing the paperwork when the salesperson called someone from the financing team to go over the loan terms. At this point, I was told that the dealership would not sell the car at the advertised price if I was paying in cash. Ray, the manager, then insinuated that I was being "cheap" for expecting them to honor the price they themselves had published on Carfax and their website. He stated that unless I financed the vehicle, they would increase the price by over $3,000 to cover expenses the dealership had incurred to "fix the car"--something that was never disclosed before. At this point, it became clear that their goal was not just to sell the car, but to pressure me into financing in order to make more money off the deal. The way Ray and the finance team pushed hard for financing felt incredibly dishonest--almost like a bait-and-switch scam. If they had disclosed this pricing difference upfront, I would have had no issue making an informed decision. Instead, they waited until I was ready to close the deal, wasting my entire afternoon. To make matters worse, Ray's behavior was shockingly unprofessional. After refusing to honor their own advertised price, he sent me home to "re-think" their terms--as if I was the one being unreasonable for expecting transparency. I'm unsure if it's even legal to charge a different price based on whether a customer finances or pays in cash, but it certainly feels unethical. My experience at Mazda Brickell was frustrating, disappointing, and completely unprofessional. Buyers should be warned: this dealership does not honor its advertised prices and will pressure you into financing, even if you are prepared to pay in full. If you value honesty, transparency, and professional treatment, I strongly recommend avoiding this dealership. read more

I do not recommend this dealership. First, they make promises they don't keep, and after you buy the car, they treat you like dirt. They never answer phone calls; the receptionists hang up on you, and when you're lucky enough for someone to answer, they transfer you to an extension that never picks up, and you can't leave a message because the voicemail is full. This means they never check their voicemails. They don't care about customer satisfaction; all they care about is selling you a vehicle at exorbitant prices. And if you pay cash, they take longer than usual to give you the car title. The local government does nothing when you file a complaint against this dealership, which is why they continue to take advantage of their customers. read more

Carlos Sebastian helped me finance my first car. Great conversation and super helpful. He made me feel welcome and helped me understand all my options before picking the best one. If you need help getting a great car, Carlos is the best person for you. read more

I have 8 vehicles. Buy and sell automobiles. WORST experience ever with a dealership. The price advertised does NOT reflect actual price This dealership adds a nonexistent government fee $1000+ and a $1095 inspection fee to the final price. $18,500 advertised price became v almost $25,000 after unnecessary fees and normal fees. They will offer you salvage value for your trade no matter the condition of your vehicle. Unbelievable. $3000 for a $8000 Bluebook value and $17000 vehicle. No negotiating. Scam artist. Do not communicate with Anwar or Camilo. Waste of time. I've purchased several vehicles from South Florida. This was my worst experience attempt read more

it's a scam place, it's a money trap! I came for oil change and received hefty bill with thousands of dollars items needed to be fix. Fluids were not topped, dishonest service. STAY AWAY! read more

If you're like me, you LOATHE the process of buying a car. No not the Carvana way where they deliver the car to you that might not even be owned by them, that's a whole different headache entirely lol. I'm talking about the old school way, the going to the dealership, looking at the different models, test driving and then the endless 10 hour process of negotiations and paper work.... It really makes you reconsider the whole thing a couple of times before deciding to endure it. I gotta say though. My-Ling at Brickell Mazda made this experience extremely easy and so pleasant. She was professional why still remaining personable and is just an amazing person overall. She fights for what's right for you and doesn't really give up when something the customer wants isn't being given. She goes out of her way to ensure you leave this dealership with exactly what you came for and also ensure you either fed, hydrated or well caffeinated during the process lol. Not many dealerships have specialists like My-Ling and it's really shows nowadays. This dealership will always have my business because of her. A shout out to Joaquin who linked us up. He was the representative who took care of me previously that got a promotion and works with management now and he definitely made sure that I would be taken care of this time around. Did I mention I walked out with two cars?! That's how good she is. My deal was the simple one but she also ensured that my moms boyfriend was able to get the car he wanted as well with his unique circumstance. It was truly an phenomenal experience. If you happen to be in the market for a new car, consider Brickell Mazda and see no one else except My-Ling! She is the best I've ever had the pleasure of doing business with, PERIOD! read more

Brickell Mazda - The best! - Auto Parts & Supplies Near Me - Miami, Florida

Terrible experience. I showed up, a salesman came to talk with us. I told them exactly which vehicle I wanted to look at, and it took them 30 minutes just to find it on the lot. Then we went to go look at the vehicle and hey guess what, the keys are also lost, so not only can I not take it for a test drive, but I also can't even look inside. I said, okay, we'll maybe we can at least discuss numbers, so we went back to the office to do that, and the salesman told me to wait for his manager, but after 10 minutes of no-show, I just walked out of there. Spent more than an hour, and accomplished absolutely nothing. read more

The inventory is low and we all know this but I didn't find the person who took care of us, with enough knowledge. I felt kind of lost. But I can say that this place is so pretty tho...elegant and modern, with a nice guest service area and even a coffee shop. read more

Brickell Mazda - Auto Parts & Supplies Near Me - Miami, Florida

Pay close attention to this updated review. If you can avoid this dealership, do so. However, if your heart is set on obtaining a vehicle in what is not exactly Brickell, but claims to be, then by ALL MEANS, avoid ERICK DIAZ!!!!!!!!! I have been tossed around and ignored by this individual - questionable salesperson - for over two weeks regarding an issue that HE has failed to successfully follow through with. Apparently!, he has some sort of compliance complex because he put a colleague of mine through a similar crisis recently. Just do your job, Mr. Diaz - that's what you get paid for!!!! CHECK YOURSELF, BRICKELL MAZDA...one bad fruit spoils the bunch. read more

Paid 189 for a oil and tire rotation. 2 hour wait with appointment. Unfriendly service advisor

Website listed 15 Mazda CX30s S in stock at an MSRP of $24,325. I called them to confirm that it was in stock. When I arrived they tried to sell me a more expensive model and told me that they did not in fact have any of the model I was looking for in stock at all. Gave severals reasons as to why both the website AND the person answering their business phone was wrong. I filed a compaint with FTC and Florida Attorney General's Office for fraud/truth in advertising. read more

My car tail light was cracked and I called to learn about the repair process, what part was needed, and the cost of the part. The service team was evasive about al of that information. The rep said that it was against policy to disclose that information unless I came in to make a purchase. It's unconscionable and flat out immoral to tell a client that they have to buy something to learn how much it costs. read more

Not sure about new cars, but for used cars, they have a bogus reconditioning fee and will make it up along the way. Dishonest sales process.

AVOID THEIR SERVICE DEPARTMENT AT ALL COSTS! Came for an oil change "special" and learned my lesson the hard way. Their services are overpriced, and the employees at this location are rude. One of them referred to me as "dude" the whole time we were talking. Their "disposal fees" are inflated and when I asked for a price breakdown of the charges, they made up the numbers and percentages and these didn't even match the total of the receipt I was given. Furthermore, the service special prices that were presented to me onsite did not match the service specials they had posted on their website, and they did not want to honor me those prices. You're better off driving west and going to Ocean Mazda where employees are friendlier and have price transparency. read more

Luis was the first one to greet me. Excellent service and, considering the circumstances, very prompt. Aaron also helped me a couple of times and after insisting I accepted a cup of coffee, which is on them if you are a customer. They give you a little voucher and you just go to the cafeteria and order what you want while you wait. As if that were not enough they, if you want to, will call an Uber driver to pick you up and take you where you want while you car is being serviced. Once finished they will send for you so you can go home with your car. One more thing, everyone is very polite. They will all welcome you, acknowledge you and offer to assist you. Trust me, you will decline help a few times. That is how many times you will be offered assistance. read more

Brickell Mazda - But that is not the address. Luis is great though - Auto Parts & Supplies Near Me - Miami, Florida

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horrible service department. they dont care about the customer dont buy a car from these people. There only interest is to sell you a car. HONESTLY stay away from these people!! read more

Grateful for a stress-free experience at Brickell Mazda. After going to dealerships with pushy advisors trying to upsell we were on our guard when we came into Brickell Mazda. I went in to browse because my lease was ending with Kia in a month. Currently paying a high monthly and wanted lower. The customer service was spectacular. Ashley, our advisor, to the financial advisor and her colleagues. She showed me the car right for my budget BUT was not in love with the color. She found the color in a higher trim so of course, more money. I was really indecisive trying to see where I can get the best deal. I left to Kia. I came back because Ashley's customer service was great and she was more willing to help with my budget than the other dealership. I ended up choosing the car we spoke about in the color I wanted, higher trim AND she was able to help me stay close to my budget. If you're shopping please ask for Ashley Sanchez because she is empathetic, customer-service oriented, and is willing to help you. Be honest with your concerns and she can help meet your needs. read more

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I went into Brickell Mazda on Sunday, July 21st, 2024 to look at a few models. I met a salesperson, Lilibeth Yero, who helped me and let me test drive a vehicle. Upon returning, I spoke with Gregory Frye who is a Sales Manager. Both he and Lilibeth assisted me with questions that I had about leasing a new vehicle and possibly trading in my current car. I felt so good about dealing with these knowledgeable people, that I proceeded to lease my new Mazda with them the following week. I drove out of the dealership in my new CX-50 Mazda on Saturday afternoon, July 27th, 2024. Everything went so smoothly. There was no high-pressure sale, and I felt comfortable doing business with these people. I highly recommend Brickell Mazda based on my extraordinary experience! read more

DO NOT COME TO THIS MAZDA DEALERSHIP!! LITERALLY GO ANYWHERE ELSE. Service is horrible. After basically being forced to purchase the weather package because apparently it's standard with all theMazda car and can't be removed from the accessories. When I received the car, none of the accessories were in the car. They tried to tell me that the weather package was only mats but their main website MAZDAUSA it comes with so much more. (Make sure you fight for it because they will provide it to you) Jorge (salesman) and Yuri (The manager) said he ordered the items, I called today and it was confirm that it was never ordered. I been reaching out multiple times and I just get transferred into a voicemail or just told lies about my order. I purchased my car over a month ago and still fighting to receive what I paid for. read more

They have cars up in multiple websites for different prices and once you get there in person turns out they're asking 10.000.00$ more out of door. They charge an exuberant amount for "dealership" fees which honestly I've never been been charged must be a sub par dealership thing Anyway they're asking 57.000.00$ out of door for a 61.000.00 mile BMW (by the way mileage on the websites are wrong of course another shady dealership tactic) they bought the car for 44.000.00$ from Sawgrass Infinity I know because I was on my way to purchase the car when I was told it was sold to them. Basically if you don't know a single thing about cars or market values and don't care to spend 60K at a sub par dealership for a car that was selling on another lot a week before for 44K this is your spot! read more

Lets start things off first off the customer service was horrible. Wasted my time had me drag my mother down to dealer ship to run her credit before even doing an appraisal on my vehicle. To not even coming close to what we needed so not inly wasted time but ran my moms credit for no reason. read more

Brickell Mazda - This guys is a joke. - Auto Parts & Supplies Near Me - Miami, Florida

BAD BAD BAD!!! This car was advertised at $27,888 which was confirmed on the phone. When I cam to the dealership, the manager tells me it is actually $28,888 (and they changed the price on line), and he is adding another $1,895 for "conditioning", $485 for a treatment to the car (coating - takes 30-45 minutes to do which is meant to make the car attractive to buyers and he wants me to pay for it at 1600% profit!!!), $1,145 for "Document fees" and other charges of $139 and $537 - God knows what for. The next day I agreed with him on the phone on $30,000 - of course + tax and registration fees. He sends me an invoice of $30,000 + again $1,145 + again $495, + again the two other fees of $139 and $537 and then the tax. Twice in the course of two days, after I had agreed on a price, the manager comes with a higher price!!! I would never put a foot in this place again read more

We bought a CX-5 here last month. We had an excellent salesperson, Daniel Chang, who was more like a consultant. Gil the finance manager was helpful as well. Great place to buy your Mazda. read more

I tell you my story with BRICKELL MAZDA: Seller: Jordi Alvarez I had a Mazda CX5 and I wanted to find another car to change it in the future. When I arrived I saw an Audi Q5 and I was interested. Obviously they are very good salespeople and they created an urgency for me to make the change immediately and it was perfect, that's how it is. At the time of buying the car the car had some scratches, it had the glass and it had a tire light on. I didn't want to take it with me because it wasn't perfect. (They told me that they were going to deliver it perfectly, that I had to take the car immediately and not to worry). The next day I went to take it and I left it for a while, when I arrived they had done calibration and balancing etc for the tire, but once again the car had many scratches (literally what they did was try to cover the race things). Immediately as soon as I arrived, I was very annoyed, and I asked to speak with the manager. The manager told me like this literally "choose which of the things you want me to fix the car since we have spent a lot making the changes" I was once again very annoyed and I already expected whatever it was, I did not trust them. They again scheduled me for an appointment to fix "everything" as agreed. I stayed waiting to see in front what they were doing to him, a man arrived in a small repair cart half fixing the scratches. (I made recordings for the record) They gave me the car at the end of everything "half fixed" the front glass was still cracked (Jordi has been calling me for 6 months to tell me when you could go to the repair), the tire light on the screen also stayed like that, which It was solved and I have to highlight it, it is that the scratches improved. Anyway, after everything... Today, 6 months after having the car... The crack in the glass that had spread since I bought it has spread and is now bigger. I went to them and they told me to fix it with my insurance. I really don't need to damage anyone's reputation, it's the first time I've written a negative comment about someone/something. But if I do, it's because I'M NOT CONFORMED. Neither with the way to fix a car, nor with the way to treat their customers. etc IF THEY CAN GO SOMEWHERE ELSE, MUCH BETTER read more

Fantastic service experience at Brickell Mazda. Went in for a recall inspection and repair and everything went seamlessly. I arrived and Luis Pelaez quickly explained what they were looking for and what the remedy would. He double checked my contact info and got me a ride share to work in nearby Brickell. They kept me updated during the day and even recommended some preventative maintenance which I opted out of but it was great to be given the information and the option. When I arrived the car was clean and waiting for me right outside the service office. Here's where they earned the 5 stars and more if I could actually give more. Luis noticed that my dashboard has essentially melted and become sticky. I was in the beginning stages of figuring out what to do about since it was pretty unsightly. I didn't mention it to him but he took the time to note that, search for a remedy and found there was an extended warranty for that piece since it had been an on going problem. They went ahead and replaced that part. The extra mile that made my car feel years newer. Highly recommend Brickell Mazda for their service and if the rest of the Brickell Motors dealerships operate this way, I will be a customer for a long time. read more

Brickell Mazda the only dealership where a $22,000 list price turns into over $29,000 after hidden markups and outrageous dealer fees such as reconditioning fee etc. AVOID this dealership like the plague!!! read more

Don't waste your time contacting this dealership. They use an internet call center to answer any incoming calls; promising somebody's going to get back with you shortly, within 30 minutes. 10 hours later I still haven't heard from anyone after calling multiple times. "We promise the sales manager will get back to you before we close at 8". I guess I'll take my business elsewhere since they don't want to sell me a car. Must have more than enough customers. I tried to get them to take my money. Wouldn't do it. Oh well. read more

Aaron ROCKS!!! Very helpful & friendly!! I don't know what his position is but he's great! He walked me to the coffee shop so that I could purchase a cortadito and he got an Uber to take me to the Metrorail!! Awesome!! Manny was our service advisor. He was very nice and the car was ready when promised, with no surprises. He even changed the air filter and washed the car for free!! Sweet!! I walked from the Brickell metrorail back to the dealership, which took about 17 minutes. The weather was nice so it was a pleasant walk. It took a little while to actually get the car once all the paperwork was signed (about 15 minutes) and you can only exit one way, which is left onto SW 7th Street. Overall it was a pleasant experience so I'll probably be back unless they open a dealership closer to my house. Thank you Aaron and Manny for being so wonderful today!! read more

My sales Representative Diana was amazing, if you want to get a a car a recommended to go with her 100%. Knowledgeable of the product and attentive, help me get my new car without any problems. Best service i have ever had. read more

I have been a Brickell Mazda & Honda customer for a long time but Yesterday I took my CX-5 for the regular oil change and in the mean time I got 3 calls from a sales guy to buy my vehicle and sell me a new one. And then they texted me a horror video of my car which only showed what they were working on, followed by frantic calls and texts from the service advisor teñling me that I needed 2 thousand dollars in urgent maintainance in a 4 Yr old car thats is always parked in a garage. Mind u one of the urgent items to replace was the battery which they changed under warranty 2 years ago. Also a cabin air filter which I changed myself 3 months ago and it cost me a quarter of what they were asking. Those scare tactics do not work with me so I will not be taking my car there again. read more

Sneaky and deceiving, will send you "Bait" price over the internet, waste your time with meaningless talk and then at the last minute will send you a contract price with a significantly increased price. Do not waste your time read more

Do not take your car for service here! I sent my car in for a routine service and they came back to me with a long list of highly urgent jobs to get done. The brakes seemed the most pressing issue (note my car only has 35k miles so it's in great shape) and I agreed to the job to spend about $2K. Despite this, they still charged me for the cost of picking up and returning my car, despite their website saying it's free. Days went past and before I knew it, it was the weekend and my car still hadn't been returned to me. I know they weren't working on it over the weekend, but surely a call wouldn't been nice. Needless to say, for a relatively small job, I was without my car over the weekend. But here's the kicker, when it was returned to me the following week the infotainment system no longer works. It worked fine before I sent it to Mazda, but now it just reboots over and over. They've since looked at it and maintain that it's not their fault. Just bad timing. Bad timing? It was fine when I had the car, then when ti returned to me it doesn't work. They have offered me a "goodwill" credit to cover half the cost of the $1400 job to fix it. Excuse me? A goodwill? How about you accept responsibility for the full cost of the part of my car that worked fine until it was in your possession? In addition, this is a Mazda-specific part to be replaced, so I have no choice as to pay the folks that broke it to now fix it. Sounds like a scam to me. To say I am pissed is an understatement. read more