First-time customer here, so I wasn't sure what to expect from Branded Bills. After reading the negative reviews, I was hoping my experience would be different, but unfortunately, that hasn't been the case so far. I placed an order for a hat on 02/22/26 (Order #1514560). I was told processing would take 2-3 days, but it's now well beyond that timeframe. There has been no movement on my order, and I still haven't received any shipping or tracking information. I've sent multiple emails and have been communicating back and forth with the Branded Bills AI agent. Most recently, I was told my concern would be escalated to another team. I'm hoping that leads to a resolution soon. At this point, I simply want the hat I purchased--it looks great on the website. I'm still hoping for a positive outcome, but the lack of updates has been disappointing. read more

I think I have been scammed. This process is a nightmare. Ordered 3 plane hats not custom. Its now 15 days of waiting.The problem they say, First it was Fathers day and July 4th now its Soccer and USPS. USPS is having no issues. So basically now they can replace or refund. Good luck ordering anything its a Mystery and they blame everyone but themselves. The hats are Good though. Soo end of day have no idea what is going on. Time to give up I guess. read more

Can't deliver! Sent the wrong hat twice. Promised the correct 2 days ago! Was a gift for golfers and one won't get a hat- ridiculous! Don't waste your money! Ai answers messages! Still no person with answers. read more

If you are a HAT loving person this is your hat site!! I have owned a local textile company for years and bought many many hats and this is the highest quality, greatest details, SUPREME hat!! I'm sorry guys but I got my hats in 2 days !! and the quality is definitely worth the extra money if you are looking for a great quality hat. GREAT HAT !! GREAT EXPERIENCE!! GREAT DELIVERY!! read more

My team loves the service and the quality of their product. We have been working with them now for over 2 years. Florida Merchant Services loves the product read more

First time custom order and the process was easy and quick, Alyssa Adcock knocked it out the park with the design and I will be ordering more in the future read more

Branded Bills - Hats Near Me - Tempe, Arizona

So their hats are great. They're comfortable, budget friendly, and durable. Where this company shines, though, is customer service. They're prompt and helpful! A+ products from an A+ company!!! read more

I love these hats. I have quite a few but the shipping time is quite ridiculous. I ordered a hat and it took two weeks to come in from the day I ordered. I ship items all the time with USPS and it takes at most 3-5 days. I know they "make these to order" but 2 weeks to get something this day and age is ridiculous. They need to step this up. If you're going to order one just know that it's not going to be delivered in a reasonable time but it will be a good hat at least. read more

Old Glory Curved Performance Black / Classic I have a HALF DOZEN of this hat in various colors /front design I order same style, different color to match the Gray, Blue and Red ones I have (all American Flags). Hat comes and has a different dome style/look to it. So I call up thinking I made an error and picked the wrong the style. The young lady I spoke to checked it against prior orders and said I did not make a mistake and it's the same style but they changed vendors so it may not be exactly the same now. I said I don't care for the change and would like a refund. She tells me to go on line and do it myself (politely). Well I did. I get a notice my refund less $11.47 than my original total (I assume for shipping) and it will take up to ten days to appear on my card. Talk about a dumb ass way to run a Company. Their change and I need to take a hit. Done. Will NEVER by another hat from that place. Hope it was worth it. read more

We began discussions with this company on January 16th regarding a custom hat order, and the process has been unnecessarily difficult from start to finish. What should have been a straightforward order turned into weeks of delays, repeated follow-ups, and designs not reflecting what was originally requested. From the beginning, I asked about minimum quantities and the breakdown for colors and patches. Only much later in the process -- after significant time had already been spent going back and forth -- was I told there was a 24-piece minimum requirement. That information should have been clearly communicated upfront. Transparency on pricing and minimums is fundamental in custom orders. Additionally, alternative solutions were introduced late in the process, but due to the extended delays on their end, those options were no longer realistic. Throughout communication, staffing shortages and being "lean" or "behind" were cited, but internal operational challenges should not become the customer's burden -- especially for a returning customer who has done business with them before. In the end, this experience felt disorganized, reactive, and inefficient. Clear expectations, consistent communication, and honoring initial conversations are critical in custom production work. Unfortunately, that was not our experience here. Without meaningful improvements in process and transparency, it's difficult to see how customers would feel confident continuing to do business here. I know we don't. Quality hats do not equally quality customer service. read more

A bit disappointed in the inconsistency of how the hats fit. I purchased 2 curved 5 panel hats. One fit great, the second one looked horrible. It's unfortunate to return the one as they charge a fee to return. read more

Branded Bills - Hat that fits well. - Hats Near Me - Tempe, Arizona

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Like everyone else I found them on Instagram . I ordered and the hat is still not here, It's been traveling around my city for four days hasn't made it to me. When I email all I get are AI responses. Can't get anybody on the phone. I feel like this is a scam going to dispute the charges with my CC and move on. read more

I initially bought one of their hats at a golf course pro shop. I liked it so much I bought 2 more from them online. There was a small issue with the order and I was blown away by the quickness of the customer service as well as the thoroughness of the resolution. I would highly recommended to anyone. This is a company that clearly takes customer service seriously. read more

Hats look like good quality, but they shorted me 1 flat gray hat. I ordered 4 curved and 2 flat. I got 4 curved and 1 flat. Hoping they resolve this quickly as the 1 flat that didn't come was for my 10 year old son. read more

BB Order#1186388 Ordered on 12/16/24 for Christmas which was guaranteed and received on 1/13/25 with 1 hat out of stock and 1 hat defective. Reached out to BB Customer Service and no solution to defective hat as of 1/24/2025. BB will take your order and take your money and don't really care about customer service and defective hats. read more

Branded Bills - American Flag not secured to the hat. - Hats Near Me - Tempe, Arizona

Great company, excellent team with clear vision. Highly recommend! Go get you some Branded Bills hats and merchandise! read more

Wanted to find a place to leave a review and this is all I could find! However, I wanted to let them know how awesome my hat is! I got the camo with American flag, boots, M16, and dog tags to commemorate and give thanks to all the fallen heroes who have sacrificed there lives for our great country. It's hard to find a cool looking American patriot hat that don't make me look like a grandpa. Branded Bills filled that void for me! Thank you! read more

As PTF president for our school, we wanted to do a fun custom hat for our families that was something they would love and wear. I worked with Angelo Muro and he provided exceptional service, response time and coordination to get us to the hats. The hats arrived today and they are better than I imagined. Personally, we own many BB hats and these customs ones are the best!!! read more

Branded Bills - Hats Near Me - Tempe, Arizona

Long delay to ship. Company intentionally blocks ability to communicate. Customer service nonexistent.

The process was easy, our logos came out awesome. Customer service was great throughout the entire process. Highly recommend!! read more

Branded Bills - Branded Bills Hats - Hats Near Me - Tempe, Arizona

There customer service team got involved and resolved the problem this is a update for my last review. Once I get my actual order I will change this to 5 stars. Thank you! read more

My first experience with Branded Bills was excellent--communication was stellar, and everything from start to finish was smooth. I placed an order for a couple thousand dollars' worth of hats, and I was extremely satisfied with the quality and service. Unfortunately, my second experience was the complete opposite. I placed a much larger order (around $8,000), and communication from beginning to end dragged on for nearly six months. There was a major lack of clarity regarding the difference between regular poly patches and printed poly patches. As a result, part of my order came with one type and the rest with another, which was not what I expected. The hats from the second order also didn't fit the same as the first batch, and the poly patches absorbed the hat color, distorting the look of the patch and making them appear terrible. When I raised these concerns with my BB rep, they agreed to fix the order--but told me it would take another six weeks. I had a work event coming up and couldn't wait that long. While I had high hopes after my first order, the inconsistency and lack of clear communication with the second order were incredibly frustrating. Sadly, I can't recommend Branded Bills after this experience. read more

Love these hats. I want more and would have many more if they would open a store or let me pick up my online orders from their warehouse that is 5 mins from my house. In the mean time, I will just take my business elsewhere. Hopefully this changes soon. read more

below par customer service. If you have any issue with your account good luck speaking with anyone. not professional. Wouldn't recommend. Ps hats are extremely large compared to newear and other outside styles. read more

Bring back the fitted. Best hat you had in my opinion. I have at least a dozen. The other do not hold shape.

We love their hats!!! Awesome quality and great customer service. We have ordered two different hats so far and plan on ordering more soon. read more

Branded Bills - Hats Near Me - Tempe, Arizona

Lack of follow up. No customer service. The never return calls yet post commercials on Facebook wanting business.

Big guys can probably stay away, 3XL ran quite tight. I know I can't comfortably wear any of this. Will be returning. I also ordered 2 hats and they were on the packing slip, but weren't in the package. Not a great first impression. read more

Ordered Branded Bill custom hats for our company and had a great experience overall. Turn around was a bit long and they're probably pricier than going through a product vendor rep, but the quality and style are great and well liked by our staff. For the custom order, we had about 5-6 week lead time for an order of 24 hats. As previous reviews mentioned, this isnt a store front, but local to the Phoenix area, we were able to pick up the hats in Tempe when they were ready. read more

This store is a joke. I ordered 2 hats and they have stated it's been delivered. Upon checking emails and tracking it does say delivered. Well I have nothing. Their response was to go ask neighbors and go to my local post office. Is this seriously the way a business is supposed to handled this? In their email they stated, sometimes they will hit delivered when it actually isn't delivered and will arrive a few days later. Well it's been 5 days and still nothing. I've disputed the charges and won't be ordering from here again. read more

I ordered the tan leather-beanie for the P.E. department. They loved them. The other staff around school wanted them as well. I highly recommend. read more

Branded Bills - Hats Near Me - Tempe, Arizona

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This company does not cater to small businesses , they have a minimum order account which basically forces you to buy more product than you even need. read more

My husband started to see the logo on his hat peeling off. I sent a picture to customer service and they sent a new one instantly. Love supporting local and loved the customer service we received. read more

My order for Christmas got lost in transit and they addressed the issue and sent me a replacement within hours of my email to them. 10/10 customer service! read more

Had to do a custom order for the team; Ethan Chase helped me out big time. Was timely with the quotes and made sure the designs we wanted were available. Communication was amazing, can't wait to order again! Thanks BB and Ethan! read more

We ordered hats 5-6 weeks ago for Clean Skies Technologies and were promised 3 week delivery time. Haven't heard back from customer service or any department in weeks, and have yet to receive our $1000 order. It feels like we have been robbed, we are entertaining legal action. read more

Very cheap. The logo just fell off the hat like it was a sticker. Not worth $40 at all. Can't believe they cost so much. Terrible quality read more

Branded Bills - This happened the 2nd time I wore the hat. Piece of junk - Hats Near Me - Tempe, Arizona

Purchased 2 hats online on a recommendation of a friend. They are not any larger than traditional hat. I am a 7 5/8 melon and these are not meant for my head. Even worse, I went to return them and they want to charge me a restock fee. Email link on website does not work and goofy hours. I am vert disappointed. read more

I have bought 3 hats. At first I loved these hats but as always before leaving a review, I give it time to test durability. After a few months, the snapback tabs break right off when you try to unsnap to adjust. This has happened on ALL of my hats so it was not just a defect in one. I have a massive head so I'm not sure if it's just with the oversized ones. I will be buying replacement snaps from another company to repair these because ultimately, they do fit quite nice. I wish they could just have better quality plastic. read more

Branded Bills - Hats Near Me - Tempe, Arizona

Great hats and great customer support. I didn't ask and they went above and beyond. Thanks BB!!