Pleasurable experience each time here. I have dealt with Dave Jarrell each visit. He is nice and explains everything. He isn't pushy for extra services, he suggests things but doesn't go over the top. Had some recalls taken care of this time and my alignment felt off after they just serviced it a few weeks ago. Asked about it when I took it back in and they fixed it no questions and no issue. 5 stars. The techs are thorough and I love getting the videos where they explain everything. The dealership is clean and the lounge is nice. Free coffee water etc. The only thing is the 3rd party windshield repair people will hustle you each time you go. read more

I only gave this place a one star because of the service guy Abel. Do yourself a favor and stay far away from this unprofessional business. I dropped my car off on Saturday at 10A and the service guy David Jarrell came out, when I told him why I was there, he stated they would have to keep the car for 3-4 days. I asked if they had a loaner and his immediate response was no. I asked again, do you have a loner, what if I don't have a ride that long and he just shrugged his shoulders and told me to meet him inside. There was absolutely no empathy, no smile, no explanation of anything. He then put the service agreement on the counter, after not saying a word to me the entire time, and said initial here, here, and here. I said what am I signing, he then proceeded to tell me with the most bothered, uninterested voice and face. Saw Abel walking by and he turned the whole day around. Apologized for David's short coming and then got me a loaner. This is what the one star is for. Fast forward to two days later. I never got a call about my car. I called them that late afternoon. Same guy, David says they hadn't started the car yet but it was first in line for the following day. I called the next day in the late afternoon again and they still hadn't looked at my car. That's 3 days without even looking at the car. I picked up my car without any work being done. I will tell everyone who ask, NEVER GO TO BRANDON HYUNDAI!!! read more

Don't go to Carmelo for service.He'll charge you a thousand dollars for a two hundred dollar service

Worst auto purchase experience we have ever had. Terrible sales and service. Won't not recommend.

I recently went in to look for a reliable used car for my son. I was greeted by Sales Consultant, Mekhi Hollinger. He was very impressive and courteous, he knew so much information about every car he showed me. I told him I would be back the next day with my son and husband. I knew the car he showed me was perfect for my son. This young man is very sharp, definitely going places. Mekhi, you made the entire experience easy! Thank you for your dedication to excellence. Mrs. Lorena Woods read more

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Worst experience with a dealership so far. They say "dealer fees included" online but ended up adding on around $3,000 of mandatory add-ons and fees they couldn't explain. $2,000 for a "premium protection package" that offers up to $6,000 of value but I can't opt out?! How does that make sense read more

Unfortunately the folks working at this dealership are not true to their word and are withholding $7,000 that they owe me and promised to refund me. Late last year I purchased a 2026 Toyota Tucson from this dealership. I decided at time of purchase to do a limited warranty, though I did not have to, but the salesman, Robert Leach who I worked with was really pushing for it. Within the week I changed my mind, did all the necessary paperwork to reverse the decision, and was promised a refund by the Financial Services Director. I have reached out to the company who does their warranties, they have refunded the money to Brandon Hyundai but Brandon Hyundai has failed to refund the money as promised, despite multiple attempts to contact someone to discuss this. Unfortunately what was a great experience has now turned into a severe problem. read more

Two years ago I leased my 5th Hyundai. Two from this dealership. So many things I'm so disappointed with!!! First the lease price was only supposed to be a total of $50 more. Otherwise I was going elsewhere. Sales woman worked a deal and I got it. Well when payment time came- guess what? More like $150 more!!! This has been eating at me for 2 years. I went to buy out the lease and given the same buy out $ amount two times. Go in- it's $2500 more with bs fees they charge. Mind you I only had 12,00 miles on the vehicle. Anyway when questioning some bs charges got the same bs answers. DO NOT GO THERE. Take a ride to Lakeland. read more

I brought my daughter here to purchase her first car. She found a vehicle online listed as a "manager special" for $16,825. After test driving it, she absolutely loved it -- even knowing it would likely need around $2,000 in cosmetic repairs. She still chose that car and was excited about it. When we met with the sales manager and explained that our budget was between $16,000-$18,000, he completely disregarded the car my daughter had chosen and instead started showing us vehicles in the $15,000 range. This upset both my husband and daughter, as it felt like he wasn't listening to what she actually wanted. Things became even more frustrating when we received the quote. The dealership added over $9k in taxes and fees, bringing the total price over $25,000. That pricing made no sense to us. For comparison, I purchased a car for my son just last year at another dealership and paid only about $2,700 total for taxes, title, and fees combined. Overall, this experience felt misleading and disappointing, especially for what should have been an exciting first-car purchase for my daughter. I would not recommend buying a car here. read more

I purchased a used car about a month ago, and shortly after purchase I discovered the A/C was not working and there was also an issue with the starter/battery. I brought the vehicle back to the dealership, and while they did provide me with a loaner car for a week, the overall service experience was extremely disappointing. During the entire week my car was in their possession, I received little to no communication or updates unless I reached out first. When I was told the car was "fixed," I specifically asked for paperwork showing what repairs had been completed, but none was ever provided. After getting the car back, I quickly realized only the A/C had been addressed and the battery issue was never resolved. Since I have access to the vehicle's app, I was also able to see the car's activity while it was supposedly being repaired, including excessive driving to and from the shop to the dealer and even windows being left down overnight. When I informed my sales person that the car was still not properly fixed, the response I received was simply, "What do you mean?" At that point, I took matters into my own hands, had the battery tested myself, confirmed it was bad, and paid out of pocket to have it replaced. Even after submitting receipts, I was never reimbursed despite being told I would be. To make matters worse, I then received a payment due notice, even though I was clearly told in writing at signing that I would have no payment due for the first two months. Overall, this experience has been frustrating and unprofessional. Poor communication, incomplete repairs, failure to honor reimbursement promises, and confusion regarding financing terms have made what should have been an exciting purchase into a stressful situation. I would strongly encourage others to proceed cautiously. read more

We worked with Cash and Keith during the purchase of our new jeep. We told them what we needed as far as price and financing and they made it happen. They were very courteous and answered all of our questions. It's a bit of a drive but they were willing to deliver. When we arrived The next morning Cash wasn't working but the other associates were so kind and quick. At this point I don't have anything negative to say. It was a great experience overall. The least stress I've ever had purchasing a vehicle. read more

Definitely improved since the renovation. No drama. Just went in for basic oil change and alignment and it went smoothly. read more

Brandon Hyundai - Snacks and work tables for WFH while you wait. - Car Dealers Near Me - Tampa, Florida

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On August 28, 2025, I purchased what was represented as a new 2025 Hyundai Tucson Hybrid from Brandon Hyundai. After signing the purchase documents, I discovered the "new" vehicle already had 205 miles on the odometer. I also learned that the amount financed was higher than what I had originally agreed to. Two days later, on August 30, 2025, I notified the dealership that the vehicle was making an abnormal noise while driving on the highway. This was eventually diagnosed as coming from the wheel-well, which I assumed could be a potential safety issue. Brandon Hyundai attempted to repair the problem on September 3, September 6, and October 13, 2025, but none of these repair attempts corrected the issue. (They also neglected to write up a service report for the October 13th visit.) Next, when I asked the dealership to replace my defective Tucson with a new one, they instead offered to take my Tucson as a trade-in and sell me another comparable Tucson for an additional $16,500. This was an insulting resolution, as I would have to pay substantially more because of problems with a vehicle they had just sold me. Finally, general and sales management refused to talk further with me, refused to work further on the noise issue, and recommended I take the vehicle to another Hyundai dealership for future service. In my opinion, this demonstrates a complete lack of accountability and a failure to stand behind the vehicle they sold. Based on my experience, I have serious concerns about Brandon Hyundai's sales/business practices, customer service, professionalism, and ethics. I believe prospective customers should carefully consider these issues before doing business with this dealership. read more

I am documenting a deeply concerning and ongoing experience with this dealership's service and sales departments. Initially, my vehicle's engine was destroyed due to service errors. Although the dealership replaced it with what was described as a "new" engine, that replacement led to damage to multiple components. During the more than month-long period my car was in their possession, personal items also went missing. Attempts to pursue a Lemon Law claim were unsuccessful due to incorrect dates listed on repair documentation. Notably, even individuals within the service department informally advised me to trade in the vehicle, implying the car was a lemon. Six months later, the situation has not improved. When I returned with a documented list of ongoing issues, service staff finally acknowledged that the vehicle qualified as a lemon and suggested I contact Hyundai corporate for reimbursement. However, they could not provide a clear timeline for resolution--an impractical solution given my reliance on a vehicle for work, especially as I prepare to begin a new role as a Special Education paraeducator. Despite my vehicle being under full bumper-to-bumper warranty, I was pressured into purchasing a new car, with financing terms extended to 84 months. Initial attempts involved pushing a lease at approximately $800 per month, well above the limit I clearly and consistently stated I would accept. During this process, a salesperson redirected me away from resolving my service issues and back into a sales discussion. While I was seated, the floor manager entered and greeted me with "Hello Beautiful," an unprofessional and inappropriate remark. As someone with extensive professional experience, I found this tone dismissive and disrespectful. This sexist pig then continued to participate in a high-pressure sales environment that left little room for informed decision-making. Ultimately, I was told I was receiving a vehicle identical to my previous lemon, just a newer model year, with only a slight increase in payment. However, while signing paperwork under time pressure, it became clear that the financial terms were significantly worse. When I voiced concern, the same sexist pig responded by calling me "unbelievable" and stating that nothing would satisfy me--an entirely unprofessional reaction given the circumstances. In the end, I was placed into a base model vehicle that does not match the features or value of the original lemon, while also taking on higher payments over a longer term. I was shocked they gave me such a crummy car. When I had the lemon, whenever I drove it, I'd have full blown panic attacks because I never knew when the car would decide to break on its own (while I was driving 60-70 mph) or not start. Nobody listened to my concern. This experience reflects serious concerns regarding this dealership's integrity, transparency, and professional conduct. Go to New Port Richey! read more

Wow. So horrible. Car listed for 26k will cost 32k. Worst experience and not done. Forget it, they said they will fix the things wrong on the car to close the deal and detail the car (part of the warranty deal for $$) when you bring it back for the repairs. Nope. The sales managers or salesperson won't help you. They take your car for a ride eek and don't do the work. Leave it again and they don't even touch it. Never ever going back, even for the "free" oil changes. read more

We purchased a 2026 Santa Cruz that per its window sticker should have come with a truck bed cover. After discussing this prior to leaving the location, it was determined that we WANTED this cover to be ordered and installed. After getting home and reviewing all the paperwork we realized they DID NOT include the "we owe" paperwork. I contacted multiple times via email and then finally visited the location asking what is going on and insisted on the "we owe" paper. Finally received the "we owe" paper signed by the manager and was informed that one was to be ordered by our sales person off of Amazon. That was over 6 weeks ago and still no word. And yes, she IS NOT responding to any emails we have sent. I guess time to make another visit. Word of advise, make sure when purchasing from this dealership to have everything in hand prior to leaving or do not take the vehicle. read more

Yes brandon hyundai again and its the same sales guy Brandon Success again in the news. so this guy is just too arrogant and cocky and thinks he knows a lot more than anyone else even if its not his field. my brother went to him trying to inquire about some vehicles and mind you it was the second time he was meeting my brother.the first time was when i went with him trying to purchase a second vehicle after he screwed me up on my potential first one which his cocky arrogant and cocky attitude messed up the sale and i had to go to another dealership to get it from. i decided to give him another chance again and he still did the same damn thing again and i ended up going all the way to new port richey to pick my second unit. my brother wanted a commercial fleet and i know commercial applications are mostly handled by another team not your usual sales guy but he said ohh i handle that..damn liar and started rumbling on and on and on..dude shut the hell up and let the customer talk and decide and two make matters work your asking your potential first time buyer a job from his establishment and bringing your current employer down about how working here sucks. who does that!! what if i am a mystery shopper.. this dude needs to be FIRED asap. Brandon you clearly know who is writing this review after my brother told me what you did when he stopped by with his employee... you need to be fired cos you keep doing this damn thing often read more

Nikki was such a great sales woman there she helped me with my car even the things I didn't know there. She always gave extra questions and helped out even when I was not at the building even when I was from a far distance, she had the opportunity to come help me and show me around the vehicle to see what I need to work on 10 out of 10 read more

I'm honestly shocked people still purchase from this location after all the reviews. Are there no consequences for their lack of exceptional service? I honestly could not wait until my warranty was over so I didn't have to step foot into this location again. Everything with these guys is bad- from communication, to service to professionalism. I'm even wondering if they take any of the feedback at all. It's insane and makes me honestly not want to recommend a Hyundai read more

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****BE AWARE 2600 PPP CHARGE GETS ADDED TO THE PRICE WITH OUTCONSENT****** had a very frustrating and disappointing experience at this dealership. During the purchase process, a charge labeled "PPV" was added to the price of the vehicle without being clearly disclosed or properly explained. I only discovered it after carefully reviewing the paperwork. At no point did the salesperson or finance manager clearly explain what this charge was or that it was an optional add-on product. It appears this fee was simply slipped into the contract, which is extremely misleading and raises serious concerns about the dealership's transparency and sales practices. When I brought this issue to their attention immediately, the staff dismissed my concerns and insisted there was "nothing they could do" because the paperwork had already been signed -- despite the fact that this charge was never properly disclosed or discussed during the transaction. This experience left me feeling misled and taken advantage of. Practices like this damage customer trust and make the car-buying process unnecessarily stressful. I strongly encourage anyone considering purchasing a vehicle here to scrutinize every single line of the contract, because optional products may be added without clear explanation. I will also be filing complaints with the appropriate consumer protection agencies to ensure this situation is properly reviewed. Buyers deserve honesty and transparency, and unfortunately that was not my experience here. read more

Had a great experience! Jason was a great salesman, the whole experience/team was awesome on Black Friday!!

I visited Brandon Hyundai on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: During the test drive, the vehicle shook significantly at 60 MPH. The dealer admitted they knew about the alignment issue but hadn't fixed it in the 38 days they had it listed for sale because they "only test drive on the public road in front of the dealership" which has a 50 MPH speed limit, and the shaking only began at 60+ MPH. They eventually replaced two tires and performed an alignment to make it roadworthy, then attempted to raise the asking price by $1,200, because now the vehicle was "more valuable" than without the repairs. 2. Bad Faith & Breach of Trust: I made a fair offer once repairs were completed. When Valen Tenney pushed for more, I said if they can't agree to my offer, that's fine, it's only business. I had mentioned to my sales rep, Stefano, that I had another quote to consider. Valen Tenney asked to see it, claiming he wanted to "show his boss the competition" to help get my price approved. Instead, he used that information to secretly call the other dealership to check if their vehicle had sold, using my private information against me. 3. Physical Intimidation of a Pregnant Woman: When my wife and I decided to leave, manager Valen Tenney ran into the parking lot and chased us to our car. He began taunting us, asking "What's Plan B?" now that the other vehicle I had a quote for was sold just one day prior, and accused me of "sneaking off". Valen treated me like a criminal rather than a customer. Valen then stood in close proximity to my pregnant wife, his face turned red, his hands were flailing, and his voice was raised and aggressive, to the point where I felt it necessary to physically place myself between them to ensure her safety. He gaslit us, twisted our words, and attacked my character simply because we refused to accept a predatory deal. Summary: This dealership sells unsafe vehicles, uses your private information against you, and employs managers who try to physically intimidate a pregnant woman in the parking lot. Avoid at all costs. read more

they told me they fixed my car. They never fixed it because they never got the part in. In addition, I have a dent and a scratch on the back and on the door that they refused to fix. read more

I couldn't have been more Satisfied as having A.B. as my salesperson. 100% . Brandon Hyundai should be Happy to have a salesperson like him.

Worst Dealership Experience - Beware If I could give zero stars, I would. My experience at Brandon Hyundai was hands down the worst I've ever had at a dealership. The salesman I worked with was overly pushy and constantly called me "my lady," which came off as patronizing and dismissive. More importantly, he completely ignored what I was asking for and what I needed in a car. Against my better judgment, I walked out with a Hyundai Venue -- and unfortunately, it's been a complete nightmare ever since. The car has turned out to be a lemon, and I honestly should've trusted my gut from the moment I interacted with the salesman. Fast forward to today, and I'm dealing with constant issues with the vehicle. It's been nothing but stress and frustration. I do not recommend this dealership to anyone. Please do your homework, advocate for yourself, and stick to what you want -- don't let anyone pressure you into a bad decision like I was. If anyone has recommendations for a lawyer, I'd truly appreciate it. Thank you for reading, and I hope this helps someone else avoid a similar situation. read more

Customer service is awful. Carmelo is rude and has no idea what he is doing when it comes to cars or customer service. They replaced a master slave cylinder and the master cylinder and gave me bad parts. As a result I had to return my car because it was not running properly. Also I discovered that they used gear oil in my clutch system instead of the Dot 3 or Dot 4 which is what the OWNERS MANUAL RECOMMENDED! When confronted with this he refused to replace the components, flush the system or use the Dot 3 or Dot 4. When I asked for a supervisor he left me on hold for over 30 mins and still had not returned to the phone nor put a supervisor on the phone. I will be calling the BBB and seeking legal counsel. Please do not take your car here! read more

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Thomas GM..wanted 2 k for paint and interior,also $800 for plate transfer,$1300 for dealer fee,also $550for ad ons Used car $15,700 add $4,750 for dealer fees Plate transfer costs$150fla,dealer fee is usually 600 to 800 fla Paint protection scam 2k Get out the door price BEFORE U GO TO ANY DEALER.SAVE ALOT OF B/S time Have dealer send prices first read more

We recently went to purchase a vehicle for our daughter. This was a CASH deal. The vehicle was on their site as a Manager Special. The price was marked through as if the price would be less, that was a joke. We went from a vehicle being just under $16,000 to over $24,000. Again this was a CASH deal. We had them explain why there was $8,000 difference. Let's say there's a lot of fluff they like to add. We asked the sales manager or finance guy to explain to us all the extra charges they added the vehicle. He said without it the vehicle couldn't cost less. So basically the extra makes up for them charging less on the vehicle. We negotiated the numbers, he came back with a lesser amount than $24,000. It was still way more than our final limit. He asked about meeting in the middle, we agreed. Next a Finance Manager came out and basically threw the paper on the table and told us, this was their final offer. We reminded him this was a CASH deal and daughter had her own tag. Also asked what happened to meeting in the middle. He said it didn't matter and this was their final offer. We did get up and walked out. Since this was for our daughter we went back to buy the vehicle because she really loved it and felt safe driving it. Our sales people Gabriel & Briza was absolutely wonderful, I left a good review for them. As for as the finance department, this is unbelievably horrible how they treat people who walk in with CASH. I would like to send people to Gabriel & Briza but sadly won't because of the Finance department. read more

On December 8, I purchased a 2018 BMW X2 from Brandon Hyundai. Within two days, the vehicle became inoperable and had to be towed--a clear case of "from sale to fail." The car remains at the repair shop 21 days later, and the required repairs total $4,500 after just two days of ownership. I ultimately chose this dealership over another because of its affiliation with Morgan Automotive, believing it would offer greater consumer protection and accountability. I flew from Maryland to Florida specifically to purchase a vehicle unaffected by snow and road salt, relying on the dealership's reputation and customer service to purchase a reliable car. I used my $5,000 teacher bonus for this purchase, as my existing vehicle had high mileage and ongoing issues, and I needed dependable transportation for my daughter and myself to get to and from school. During the buying process, the dealership was highly responsive, but once the vehicle failed shortly after, communication stopped. Despite days of multiple calls, emails, texts, being directed and re-directed to different managers, and providing documentation and photos, I received no returned calls and no fair response. Nine days later, I received one call back, during which the issue was dismissed and only what was described as a small, nominal "courtesy" amount was offered. With thousands of dollars already lost, this has been a devastating experience. I am sharing this to inform future buyers and to encourage accountability when a vehicle fails almost immediately after purchase. I remain open to a fair resolution. read more

Got a new car and they help me out so much. Roico was amazing she made sure i got my 2022 Tucson limited.

Their deals are fake and just eye candy to lure you into messing up your credit and trapping you into paying 15k in final fees. Their new special is fraudulent, especially their "0% APR" deal. I recommend going to another dealership. I would rate this place a 0-star if I could. read more

I would rate NO stars, if possible. Unscrupulous! After agreement was reached, they sold the car to someone else. Then informed us via text the day we were traveling to finalize the transaction. read more

The highest quality service I've ever encountered. They always advise me on what work needs to be done, but the choice is my own. Great job, guys! read more

Bait and switch....I called about a car's availability on 10AM...spoke with Cash who confirmed the car was available at the advertised price....scheduled my test drive for 12:30...drove 35 minutes...to arrive and be told Cash had to leave and the person assisting me just happen to sell the car the day before...but that he had another more expensive car he could show me...I walked out... read more

I swear I hate coming to this place. I bought a car here. I get complementary oil changes for the first 36,000 miles and every time I come here it absolutely sucks. I'm currently here for an appointment at 11:30. It's 1158. He told me to wait in my car. I'm still sitting in my car waiting For almost 30 minutes. There's no other customers here and no one is even seeing me. I hate this dealership it's the worst. I hate the fact that I have to come here because I have the complementary maintenance. I will never in my life ever buy another vehicle from this place and as soon as my complementary maintenance period is over. I'm taking my car elsewhere. I'm taking my business elsewhere. read more

The worst place to buy a Hyundai is at Brandon Hyundai. I went in this weekend as a serious buyer with money down and great credit. The manager was trying to charge me $3,400 reconditioned fee for a 2022 Elantra and a $1,500 used car fee just to buy their car. What a joke. Within 5 minutes of me telling them They were insane and walking out the door miraculously $6,000 was taken off the price. So a car that had a sticker price of $18,200 out the door with all their bullshit fees was going to be $27,000. They are killing people. I went the next day and got an amazing deal from courtesy Hyundai in Tampa with NO bullshit fees. Stay very far away from this dealership. They try to steal your money read more

This is the worst car purchase experience I've ever had!!! Nothing is covered by the extended warranty and now there seems to be more things wrong with it! They should have done a thorough inspection before they put it up for sale. They obviously didn't have the buyer in mind with this car, it's not like I got it free. read more

The sales people do not listen and can not be trusted! I told the person I did not want an arbitration agreement in my sales contract. The desktop display he brings up on the desktop is gone thru for signatures had an arbitration agreement. So a warning do not sign the desktop. Unless you plan on stopping the signing process and read every page! As you can not expect to have your verbal instructions followed. What ever you do, have the sales agreement printed out before sigining on a desktop display. I advise you come back for another day after reviewing the printed out version. Even then you must take the time to read the desktop version for your own protection, as it may not accurately reflet the agreements you have made with the sales person. Finance, warranties, prices, interest rates, any item may be wrong. And it is on yourself to demand corrections before signing the desktop agreement for those inconsistencies! SLOW DOWN THE PROCESS AND READ EVERY SENTENCE Before signing on that fancy desktop display! This advice is solid. Protect yourself from this dishonest dealership`s electronic desktop! Take all of the time you need ! And save yourself from arbitration. Arbitrators do not have the power that a court has to get justice from dishonest dealers like this one. Arbitrators are powerless to rescind the sale. A judge has this power! read more

I wanted to share some honest feedback about a recent service visit.. When I dropped off my car, I was told it was still under warranty and that the diagnostics and repairs would be covered. Based on that, I walked home, only to get a call shortly after saying I was actually out of warranty and approval was needed before moving forward. I made it clear that I didn't want anything done and that I'd be picking the car up during my lunch break. Despite that, the tech went ahead and diagnosed the issue without my approval. When I came to pick it up, I had to wait 45 minutes for the car to be put back together--causing me to be late for a meeting. read more

Back in May 2024, I went to purchase a new car. Everything seemed fine at first, but like many dealerships, they failed to mention the cost of GAP insurance and the extended warranty. A month later, when I went to make my first payment, I realized that instead of owing $32,000 as expected, I owed $40,000. I returned to the dealership and asked for an explanation. They informed me that $8,000 had been added for GAP insurance and an extended warranty--charges that were never clearly disclosed. I politely asked to have both canceled. Although they tried to persuade me otherwise, I insisted on the cancellation. I was told by my financial advisor that the refund could take up to 90 days. By late September, I still hadn't seen the refund reflected in my account, so I went back to the dealership. They told me to wait longer and to check with my bank. I returned again and spoke with an older gentleman claiming to be a manager, who also told me to contact my bank. Since then, I've been calling my bank monthly, but as of May 2025--a full year later--the $8,000 still hasn't been refunded. After escalating the issue, the bank has now opened a formal claim. What's particularly frustrating is that the dealership did in fact remove the GAP and warranty coverage, but never issued the refund. How convenient. read more