I would prefer to give no stars. I am sadden and disheartened by the position of BrandsMart and the general manager, Ed Aronowitz. There was no humanity in regards to Ed or store manager Roy Luciano. To begin matters, Ed never came out to personally assist me and Roy commented, I could make a decision to assist but I will not in this situation. I would like to think his comment had nothing to do with race. I was told from an employee of BrandMart that televisions are accepted in worst conditions than my television. The issue with my television is the back is tripped; therefore it won't hold the screw, in fact the screw is lodged inside. I would like to be considered as a valued customer and feel every option was exhausted to assist me. Ed and Roy both made a personal choice to not rectify this situation. Yesterday will be the last day that I will ever patronize BrandsMart and any affiliates. To any future customers, please do your homework and understand saving a few extra dollars is not worth being treated with no humanity. Ed nor Roy would have lost nothing by assisting me. I guarantee if I was someone they knew personally the outcome would have been different read more

BEWARE!!! I wanted to purchase kitchen appl. I was hesitant to go to brandsmart because of remarks of poor quality and customer service. But was tempted because of a good deal they had advertised. It has been over a month since I purchased my kitchen pkg. The dishwasher was not delivered. I have called my salesman Alex Guntherson , the appl. dept manager, customer service ,corp. No one will give me the curtesy of a call back. they will put me on hold forever and then cut me off. Dont purchase from Brandsmart They are a shoddy company and saving a few dollars is not worth the headache. I cant believe they are still in business. BEWARE read more

Pay a little more but go somewhere else and if you do buy at brandsmart don't go with Aumary (sales person) he will not help you at all and ignore all the calls after he made his sale. Since July 4 (almost 12 weeks a go) and we are still pending for appliances to come but the sales person did not call me once when the merchandise was ready for delivery. We bought the dishwasher, fridge, microwave and stove paid over $5000 and we are still waiting for the stove!!! All others were delivered because I will continue calling for updates. Now, another person is telling me the stove might be discontinued. I understand about all the "COVID" delays and have been extremely patience about it but dealing with unprofessional people is the worse so pay a little more somewhere to save all this struggle. read more

Awful experience buying major appliances through BrandsMart. I ordered range, oven, microwave, dishwasher, refrigerator weeks ago. Wasted whole day waiting for promised delivery. They never called to let me know they weren't going to keep the appointment that THEY made. It's now over a week since then and I've been unable to get a new delivery date while my kitchen remodeling project proceeds without appliances to install. Forget trying to reach customer service; I can't tell you many times I waited for over 30 minutes at which point they disconnected. In fact, I'm currently on hold to get a new delivery date My advice is to get their best price and take it to another vendor to see if they'll match it. It's not worth the headache from buying anything from BrandsMart unless you can carry your purchases out the door. read more

I didn't have very high expectations as I've never been to a BrandsMart before. However, as a consumer who buys from big box and electronic stores on a regular basis, this experience was one that left a very bad taste in my mouth. No one spoke to me upon entering the store, but the lady at the front was very courteous to the couple coming in behind me. I went to the TV section and still no one spoke to me, yet ever person who walked into the section behind me was greeted by an employee. I stood in front of a TV for an extended period of time and still, no one acknowledged me. I don't want to be "that person" but maybe there was a language barrier since everyone in the store was speaking Spanish to each other (and I don't look like I speak Spanish). First time and last time I'll ever visit a BrandsMart read more

I wanted to order from a Local or Florida company. I chatted online with BrandsMart USA about the need for Curbside delivery or Dockside Pickup. I was told my orders would be ready for Dockside Pickup. I handed my order documents to the people at the dock. A Red shirt left the area for about 5 minutes. He returned and told me I had to go inside to complete my order. This was an Website / Online Paid order. I verified that Dockside Pickup was available prior before my arrival. The store was not ready for the Online Pickup Dockside. This reminds me of the CHAOS of previous BrandMart USA Dockside pickups with In Store Orders. It is a total corporate issue based on policy. The CHAOS of BrandsMart Continues in 2020. Anyone who has Doctors order to not enter buildings need to be aware that Brandsmart USA does not understand the concept of curbside, dockside, or Social Distancing pickup. I Canceled my $ 250.00 + order and placed it elsewhere. read more

Phillip And Joshua did an AMAZING job! They were done in less than 30mins setting up a sofa set and punctual on the appointment time! Soo pleased with the service! read more

BrandsMart USA - Leather sofas - Electronics Near Me - Miami, Florida

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EVERYTHING BRAKES !! I purchase two tvs here both broke right after the year warranty was over, I don't believe in coincidence. I also purchase a washing machine that I put an extended warranty and now I am on my 3rd repair and counting. They say that they won't give me a replacement until it is repairable, but they have no idea what is the problem so please pray for me. do yourself a favor don't purchase any of their crap, take your time and money somewhere! these people won't last anyways read more

BrandsMart furniture delivery team Phillip Hall and Marlon are amazing. Phillip insurers delivery runs smoothly and more importantly that us the customers are happy with the actual delivery. If you're getting some furniture delivered ask if Phillip Hall can be the one taking it for you. Respectable man! Thank you. read more

I walked in a bit skeptical dealing with salesman. To my surprise they left me alone. Then I felt a type of way because I needed help, and they were just talking amongst each other. Eventually my sales guy came. Helped me out a lot. read more

I personally giving up on Brandsmart and never going to consider any future purchases with them. I arrived with the mindset to purchase a new $1300 sound bar in the picture and notice it was $100 off. I was like awesome Roberto (sales-guy) checked the price and 36 month financing, which he confirmed and I said sure I'll take it. After getting in one of those line that take 30mins cashier hits me with full price and refers me back to my sales guy. After patiently waiting for the same sales guy(15mins) he acknowledges the error and tells his manager Wilfredo Hurtado the problem. This guy tried to flip and recover their error by telling me that he can give me the $100 off but I won't get 36 month financing or I can pay full price to get it. This to me was a snake move on his part, said since I wanted the mark down he can't apply the financing, and I told him I never asked for any mark down just the listed price on the floor. He didn't have any consideration of my time wasted that day or the gas it took to get there 40 miles. During Covid-19 this is a all time lo from Brandsmart. Wilfredo Hurtado great Job losing Roberto's commission that Im sure affects everyone during this hard time. read more

BrandsMart USA - The listed price on July 4th was not honored unless I decline 36 month financing. - Electronics Near Me - Miami, Florida

Great prices but terrible customer service. Bought a washer and dryer online and when they delivered it the driver said he could not use my existing hoses. He said "send me $40 by Zelle and I'll give you new hoses". It felt like a real 3rd world shakedown. I called Customer Service to ask if this is their regular practice and the brusque lady on the phone said "we don't use existing hoses, If you bought it in the store somebody would have told you that". As if buying an item online is is some sort of odd alien behavior? Typical rude Miami customer service agent. Will not buy from these people again, I'll pay more and stick with Amazon in the future read more

I must say I had the best delivery/installers for our sectional EVER!!! Super kind very hard working and dedicated to making sure the customer was happy!!! I'm very lucky we got these drivers today 4/21/17 for our delivery! Thank you for everything you did and all your hard work!! The Alfonso Family read more

BrandsMart USA - Electronics Near Me - Miami, Florida

This has been a horrible experience. My wife and I went a few weeks ago to purchase a refrigerator. The initial experience was simple enough. We browsed and our salesperson Diana was helpful enough but gave us space to do our thing. Due to the very tight dimensions of our kitchen, I was sure to ask my salesperson what the return policy was. I was told 30 days, so no worries. The day of the delivery, unfortunately our measurements were off. The driver said "this is too big, call your salesperson because you have 30 days" and told me to sign for the delivery. Big mistake. As soon as it was delivered, we returned to the showroom to let them know what happened. All of a sudden we were advised, for the first time, that we would have to pay a 20% restocking fee. This was not told to me by my salesperson when I specifically asked, in order to avoid this kind of situation. When speaking with the manager about it, he had the nerve to suggest we should just repipe our kitchen to allow more space for the fridge! What?! I'm a sales manager as well and to actually say something like that to a customer is mind-boggling to me. Finally after our salesperson acknowledged she did not advise us of the restocking fee, they agreed to allow us to reselect with only a new delivery fee. Fair enough, but this is just the start. Our delivery was allegedly scheduled for a couple of days later, but we were not given any kind of receipt or confirmation. When we asked for something to show this new order, the customer service rep just gave us a print off of her computer screen. Of course the day before our delivery we received no timeframe or confirmation, so we decided to try to call. First I tried calling customer service who gave me a horrible attitude when I attempted explaining to her that I did not have a barcode number to give her as I was not given a real receipt. When asking for my information she of course confirmed that there was no scheduled delivery. Then, rather than try to rectify the situation, I was cold transferred to the showroom where I was immediately put on hold for 5 minutes before being disconnected. I then attempted to call back and someone picked up the phone and then immediately hung up. Great. At this point I was done so my wife had to take over. Thankfully she managed to call the only helpful person we'd spoken to thus far, and we were able to get a new delivery scheduled for a few days later with confirmation. Not ideal as we are living without a fridge, but hey I get it, it happens. Day of delivery comes, and surprise! The new fridge is damaged and the door will not seal. Again, working in the furniture business I know damaged product can happen, so we rolled with it. Surely the third delivery will be the charm! Not so much, as today another fridge was delivered, this time with a massive dent front a center on the door. It looked as if Thor himself had smashed the door with his hammer. So here we are, two weeks and three deliveries later, with no fridge. If their was any kind of actual customer service from this company, perhaps this could have been avoided. After all of these problems I am yet to get any kind of follow up call or anything from my salesperson, customer service, or anyone. Oh, and the paint was scraped off my wall during the first delivery attempt. Forgot to mention that. The only reason I haven't cancelled altogether is because I applied for credit with them. That account will be cancelled ASAP. read more

Good prices, WORST service. My laundry set was deliver a week ago and it did not work , I reported and a week later 2 people came to try to fix it . They just saw it and say that it was defective and need to change. In only 3 minutes they make this desition. I been calling branch in NW 167 St and nobody answer the phone. Is frustrating the service that they provide. A VERY UNHAPPY CUSTOMER read more

Philip Hall & Josh did an amazing job with my delivery this morning. They took their time and was very knowledgeable with the couch. Best delivery service ever!!! read more

BrandsMart USA - Reclining Couch - Electronics Near Me - Miami, Florida

Complete nightmare! I made a purchase back in 2019. There was a promotion for 24 months. I was not made aware that If even if I pay more than half of balance, I would have FOUR THOUSAND DOLLARS OF INTEREST FOR A $4500 PURCHASE THE NEXT DAY AFTER THE PROMOTION ENDED. I was conveniently locked out of my account and somehow no customer service rep from the foreign countries could tell me how I can get back access to my own account that apparently my social media used to identify me was incorrect. A year later of auto payments and no notice, I finally get access to my account and there's no statements or original balance showing how in the world I paid over 2k or $4500 but now I owe more than $4500. ANYTHING I NEEDED TO KNOW TO inform me of what was going on is not in my account. It's all gone. Promotion terms, gone. Beginning balance. Gone. When I called, this account manager was extremely rude and condescending. It was disgusting as I was not rude nor loud. I was simply seeking answers and help. I'm lost for words and my heart goes out to anyone who has experienced this scam in the middle of this depleted economy. For whatever it's worth, I will do all I can to educate as much people as possible to STAY AWAY FROM BRANDSMART. Specially the Spanish community. I'm sure they don't understand what they're signing up for but I'll do all can to stop this from happening to those I can reach. Stay away from this place! read more

I very disappointed with brandsmart usa in miami this is not my first bad experience with brandsmart but my husband went on Monday 17th to purchase a washer now 11 days later the washer not working. I'm very upset I try to call brandsmart not successful no one wants to talk to me.i need someone to tell me what to do. read more

The driver and installation team did in 30 minutes successfully what Home Depot failed to do in 3 weeks. The washer and dryer combo was installed without any complaints or laziness like Home Depot. Home Depot failed to install a basic washer dryer combo using 3 INSTALLATION ATTEMPTS AND TWO OF THEIR PLUMBERS. Brandsmart delivered on time and very effective and efficiently. Do not waste your time with Lowes and Home Depot. They charge a small fortune for delivery and installation, and pick up old appliances yet are afraid of installing a small appliance. Home Depot even requested that I install the washer/dryer MYSELF! Brandsmart provided no excuses, friendly driver and installation team and took them about 30 minutes, not 3 weeks like Home Depot. I will make Brandsmart my go to place for all appliances, etc. from now on. E. Barreto read more

Last Saturday I stopped into Brandsmart to purchase a new washer and dryer. The salesmen were all very quick to help. I decided on a unit and at purchasing, I explained I lived on the second floor. I was told my delivery would be this upcoming Wednesday, which is today. I left work early after being told they were on the way to my house and when I get home I am told by the gentleman in a beat up Ryder truck that are not even dressed in a Brandsmart uniform that they needed 4 men to complete the delivery and left. I have called the store multiple times and every time i am transferred to a supervisor i get hung up on. This has been the worst experience ever. I will never buy from Brandsmart again & trust me I will be in the store in person this evening demanding a full refund. I rather pay more for quality customer service. I was better off going to Sears. (1 Star because i couldn't leave 0 stars) read more

Dear customers just letting you all know that branssmart usa have the worst employee for delivery they are sneaky and try to leave you with damage appliances they refuse to change it and when call customer services they gave very little help. the delivery guys even left with taking the old appliances just not to admit the appliance had a dent. called the delivery truck guy 14 times and didn't answer at all. so please be advice this is a WARNING TO ALL CUSTOMERS read more

If you are searching for something and don't want to pay an arm and a leg for it, BrandsMart is the place to go. We came here to purchase some headphones and were also able to find a cheap radio for my grandfather. Over the years, they have expanded to include things like refrigerators among other utilities for the house. The only thing I think has made this place downgrade is the kind of flea market feel; with cheap prices, come the cheap people (sorry, just being real). I didn't ask for any help to the sales consultants, but I was asked like 5 or 6 times if I needed help or wanted to try a product. I'm the type of person that finds that really annoying; I'll ask if I need it, don't hound me as soon as I enter a different section, it makes me not want to buy. Overall, going to BrandsMart has always been an ok experience and the check out process has always been quick with there being more than 7 cashiers. read more

Big store big selection but if something goes wrong customer service is non existent. I ordered a washer and dryer set in February that was in stock but only the dryer got delivered and getting an answer on when the washer is coming has been an awful experience. Finally talked to a store manager last week, he promised to call back and never did. When I call the store to ask for him I get transferred and eventually someone just hangs up. Awful. I doubt I'll be going back unless someone can fix this mess. read more

My son bought a sofa and two electric reclyners at Brandsmart at 167St. They were delivered today by a GREAT team, Phillip Hall and Joshua!!!!. They were so professional and attentive to us! they put everything together and pick up all of the packaging. They make sure everything was functioning before leaving!!!... It was a Great Experience!... Thank you Brandsmat, Phillip and Joshua!.... You are a the BEST ....."10"!!!!! read more

Philip Hall set up my mattress it's amazing very helpful and kind highly recommended read more

BrandsMart USA - Mattress - Electronics Near Me - Miami, Florida

The customer service in this store, particularly at the (customer service desk) by the exit of the store is horrible!!! We recently had some issues with our washer & dryer. After several visits from a Brandsmart Tech to my home they determined that I needed a new washer and dryer. We were given the choice of a store credit or exchange of a new washer & dryer of the same brand. The warranty department had sent my husband a confirmation email with detailed information regarding the pick up and date. When we arrived, we were sent to several different employees just to end up at the customer service desk( by the exit of the store). After explaining and showing the emails sent to us by the warranty department- they just looked at myself and my husband as we were stupid. The lady proceeded to call the warranty department and she told us that the information that we had was not showing up on their end. Clearly- we couldn't make this information up as we had proof to show with the emails that were sent to us. A good customer service agent would have immediately picked up on the fact that there was clearly some kind of issue going on and would have tried to resolve the issue, instead she just rolled her eyes at my husband and gave him the phone to speak to the warranty department instead. Her exact words were " here you speak to them and deal with it" WHAT?? Unbelievable, my husband was beyond aggravated at this point that we were being treated like idiots. The other two employees just sat there and looked at us instead of trying to diffuse the situation. I immediately asked for a manager and Rudy came. He was pleasant and solved the issue right away. A simple phone call with patience's from his end fixed the problem. Please look into the employees you have working at the customer service Tech desk- they should be properly trained on how to deal with ALL customer service related issues. It's amazing how far someone with a good attitude and the ability to resolve a problem can go a long way. Based on our experience with the customer service desk- we will no longer be customers of this store and take our business else where. read more

Fauto manager I'm just saying God takes care of America that bad service and disorder in the store, there is no price on the lines only in the box and without price logic I had not seen anything like it here in this country that I love so much but manager like this fucks the company I'm not coming back anymore read more

I had two important items on my agenda today. Pick up my husband from the hospital where he was undergoing cancer treatment and get my new Samsung refrigerator that I bought from Brandsmart delivered. My husband is thankfully home and doing well. Unfortunately, my refrigerator is nowhere to be seen. We are especially thankful to be together as a family this year and are hosting our family's Thanksgiving. I was looking forward to my new French door refrigerator to fit the turkey, platters, etc.. When the delivery arrived, the delivery men (who were great) opened the new fridge and pointed out the huge gouge and dent in the front door. It went back on the truck and everything went back into my old refrigerator. Now, I realize no company gets it it 100% of the time, but as a business owner myself, I know it's what a company does when something goes wrong that determines if you keep a customer or not. Sadly, Brandsmart failed miserably to fix an unfortunate situation. I called Brandsmart and told my salesman, Cristobal, what happened. He said he would call me back and let me know when the replacement would be delivered. He didn't call back. When I called again and asked for the manager, I was told that Cristobal, not the Manager, would be the one to fix the problem and they put me on hold, then disconnected. I called back a third time and asked for the manager again, but apparently, he or she was too busy to be bothered with something as trivial as customer service and after taking my phone number, saying Cristobal, not the manager, would be on the phone shortly, they dropped the call again. No one from Brandsmart called me back. Now Brandsmart either needs a new phone system, or a serious review of their customer service training. I will be cancelling my order in the morning and Brandsmart has lost me as a customer. I recommend doing your Black Friday shopping at Best Buy. read more

Phillip Hall and Joshua Bar did a great job, They raised a very large and heavy mattress that is difficult to climb, they left it perfect, very pleased with their work read more

Just try buying an appliance from this Brandsmart. Everything is on backorder and after waiting 8 weeks you are told that the appliance delivery date has been pushed back another 8 weeks. Try calling the store and the customer service mailbox is full. Try pressing 1 to go to "sales" circumventing customer service and you are greeted by the words "Brandsmart please hold" and of course you could be on hold for a very long time - only to be told that your delivery date has been pushed back a further 8 weeks and would you like to come in and re-order - yeah right!! read more

I've lived in Miami my entire life, so my history with Brandsmart goes way back. I'm talking the family's first microwave, the first computer (IBM Ps2), first camera, etc... Over the course of the years, the long checkout lines and overall chaotic shopping experience I started to stray to their competitors. However, when it came time to purchase home appliances, Brandsmart was certainly back in the consideration set. Due to a recommendation from my best friend about a salesperson he was dealing with, I decided to go in for a visit and meet this salesperson. I would strongly suggest that if you are in the market for an appliance (Refrigerator, Oven, Dishwasher, Microwave, Washer, Dryer), you go see Jasleene Lopez at Brandsmart. She will change your mind about Brandsmart, and wipe away any past bad experiences. She was super knowledgeable about the brands per my needs, wasn't pushy and actually would simply make recommendations based on what I was suggesting was important to me. She also went out of her way to let me know when the best deal would be available and helped me coordinate everything as best possible. Pro Tip: Go See Jasleene!! read more

Literally the worst customer service ever. I scheduled warranty repair and had to wait TWO weeks for them to come out. 20 minutes before the technician gets to the house, they call me and claim there's no warranty and now I have to pay for the repairs. RIDICULOUS. They charge WAY more than other, reputable appliance repair centers. RUN, don't walk, away from these people. read more

I had a wonderful sales person named Charmaine that followed our order from sale to delivery. She went above & beyond when a microwave was delivered damaged. She found out & scheduled the new delivery date & install when I was out of town. read more

We purchased a base for our tempur-pedic bed and it was not as easy as people think. Philip and Joshua were great! They came in and got my base installed. They have a great attitude and made the whole situation seem like it was easier than it was. They had us laughing and cracking jokes the whole time and before we knew it, they were done! Hands down, BEST DELIVERY! read more

Jasleene Lopez did a great job helping me find the best option for my kitchen appliances. She made sure to see the order through from beginning to end and went out of her way to text me after the items were delivered to make sure everything was ok. read more

Tv came broken they didn't take it completely out of the box to view damage. They said we caused it they will not allow us to exchange or return it. Nor allow me to see the video of them checking for the damage. Rudy the manager was a complete jerk already talking town to me before he even heard what I had to say. Supposedly no one is above Rudy. They will only provide me the number to Samsung which is not a Samsung issue. Never buy anything here read more

BrandsMart USA offers exceptional customer service. My experience with 2 delivery technicians was above and beyond expectations. Antoine & Diontae were knowledgeable, polite & helpful. I would give them 5 stars for their service. Thank you so much!!! Laura Glahn read more

Another disappointment at Brandsmart. My husband and I went to pick a new washer asap, because our maytag broke beyond repair. So, of course, Brandmart is the place to go, to buy and take home the same day, or so we thought. Our sales rep was Luke Noel. He was very patient and attentive, but not very knowledgeable about the new washers function. We picked a washer that I fell in love with. Sadly it was not in stock at the store (Palmetto). The rep said that they have in stock in Hollywood and can have delivered to us on Tuesday, 6-11-19. So we agreed and paid for the washer. After not receiving a call to confirm delivery, I looked at the receipt and noticed that the phone number they had was our old landline. Even after my husband's cell number was confirmed with the rep. So I called the store...they don't until 10am. So I went searching and found a another number to call. As I spoke to the rep on the phone, she said, "the item is out of stock and there is no delivery today". Are You Serious! Really! We went to the store and canceled the order. Somehow I got a feeling that the store rep wasn't completely honest with us. This was their last change. We will no longer be buying at Brandsmart and also will not recomend them. Terrible and uncaring customer service. read more

We love the service, everything was perfect and the delivery came on time. Thanks to the installer Phillip Hall and Joshua Barry

Can't deliver washer and dryer for 2 weeks, truck broke down, the unit broke, their delivery is a joke. Terrible.