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    Brandy Melville

    2.0 (286 reviews)
    Open 10:00 am - 9:00 pm

    Brandy Melville Photos

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    Rude employee

    Lady checking me out was very rude, but that's not very suprising for this location. I was going to pay to cash and she rolled her eyes at me.. just very unpleasant person. The store was also a mess but it does get really busy in there.

    Inside
    Jennifer K.

    Super warm and messy store, but kind employees!! When first walking into Brandy Melville, you will become overwhelmed because it is FILLED. I have only walked in during weekends and holidays, but sometimes it isn't worth it due to the messiness and the body heat from everyone. The racks are not organized, the hangers seem to have cloth falling apart, most of the folded clothes have random clothes thrown on top of them, and the dressing rooms are filled with dust bunnies. I feel like it's definitely due to the busy environment. There's also a free sticker bucket near the cash register so you should for sure get your money's worth with Kewpie stickers, Nashville stickers, and Brandy Melville stickers. I was worried that the employees would be rude since Brandy Melville is known for having rude employees. However, everyone I talked to was kind despite the busyness of the store. The store definitely has a great selection, but I feel if you're looking for certain items, you most likely won't find it. I wanted to see if the store was worth going to so I could avoid the $10 shipping, but I honestly think shopping online is better than coming here.

    That's the return policy on line.. so in case anyone else gets confused this means if you return in school they won't refund you

    I ordered clothes online the return policy states you have 30 days to return items. When I went there they said I could only receive store credit. I showed them the policy I read online that doesn't say that.. this young brunette wearing glasses was extremely rude and argued that it does state that. Very short and dismissive temperament not nice at all. No customer service skills. Not to mention she wasn't even the person helping me she just thought she would chime in to be rude. The blonde girl helping me was polite and apologetic said "sorry I know it can be confusing but they won't let us do anything but store credit" much better customer service. Just being kind goes a long way. 1star for the other rude cashier

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    2 months ago

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    9 months ago

    rude employees. makes the shopping in there unenjoyable like you just want to leave after a few minutes.

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    Page 1 of 8

    Ask the Community - Brandy Melville

    Review Highlights - Brandy Melville

    Bottom line I don't understand all the hate because all of these ladies were very sweet, helpful, and hilarious!!!!

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    I really loved the products that this store had to offer as well as their customer service…read more My mom, sister, and I went to visit this place on a Friday afternoon. They have a pretty nice selection of popular Korean beauty & makeup products, athleisure/athletic wear, some purse charms, some casual lounge wear, and super soft and fluffy jackets (we were obsessed). One thing that stood out to us during our visit were the lovely people working at the front today, Sonia & Ana. Throughout the entire shopping experience they took the initiative of coming up to us whenever we looked indecisive. They also helped us pick skincare products that best suited our needs, as well as picking out various outerwear. They were also just very sweet and funny to talk to! I'll definitely be coming back in the future. (:

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    22.0 mi
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    Brandy Melville - accessories - Updated May 2026

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