If I was the manager there, I could make this place into a gold mine. There is nothing wrong with the product. The problem is the lack of customer service. I've been to this location a few times and the service has always been under performing. No thank you,no smiles.wrong order. All it would take is a bit of training or management to look around and see that the customer service there is far below expectations. I hope you get a manager in there that can shake it up because I am sure you are losing money. I will continue to come back... You wanna know That going there? Do not expect any type of customer service read more

Braum's Ice Cream and Dairy Store - Double Meat Cheeseburger was it was made wrong. - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Braum's will always hit the spot for me. Today, I wanted a simple scoop of vanilla ice cream. Nothing more, nothing less. The great customer service is always consistent, and they never disappoint. read more

It was 75 degrees out on a Wednesday night, 8:30pm, and this was the best decision we've made in a long time. The parking lot is a pain in the butt, very tight parking lot. BUT THE ICE CREAM. OMG. we got the sopapilla and a Fresca con crema, and we were shocked at how good, AND CHEAP it was! A little over $5 for 2- single scoops in waffle cones. 10 out of 10, 100% would come back. read more

Burgers used to he really good. What happened? We got nasty tasting burgers that looked like they'd been reheated multiple times. We got them in the drive thru and didn't try them until we got home, so we couldn't do anything but throw them in the trash and write this review. We won't be going back. read more

Classic Americana burger and ice cream spot. Delicious, simple fast food burgers and fries and shakes, sundaes, cones, and banana splits. Ice cream is quality and delicious. The staff is not friendly, but they aren't rude. They're just there and don't smile or talk much. There is a market next to the seating section. It sells Braum's dairy products and lots of food convenience items. Ice cream is well priced, but most other items are pretty expensive. Fun place if you'd like a quick ice cream treat. read more

Braum's Ice Cream and Dairy Store - Banana split and single scoop chocolate fudge sundae - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

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I went in for a burger combo today and had one of the worst dining experiences. While I was sitting at a table, an employee started spraying window cleaner directly into the air at the table right next to mine. With the sunlight coming through the window, I could actually see the mist floating all over my food. She didn't spray it onto a cloth first to wipe the glass, just sprayed it into the air--so I was left breathing in chemicals while trying to eat, and my food was contaminated. I quickly packed up my meal and moved. When I brought it to the counter, they replaced my fries but not my burger, which was also ruined. I ended up throwing away more than half of my meal. The staff's response made it clear they didn't really care. This is a food safety issue. Spraying chemicals around customers and their food shows a complete lack of training and professionalism. If you work in food service, handling cleaning supplies safely should be basic standard. Unfortunately, this place doesn't take that seriously. read more

Had chicken strips and gravy. The chicken strips tasted like they'd been fried in oil along with fish even though they don't serve fish. The gravy was awful. I will never order those 2 things from there again. I will continue to get those items from Whataburger. Table was dirty as if it had been wiped but still greasy. Had to go to the bathroom and get paper towels to clean the table. read more

Never leave reviews but this visit has me compelled. Came in on Thursday at 7:30ish. Ordered a number 13 no cheese and a double dip Sunday. They put cheese on my burger, no biggie. Then I realize they didn't put ketchup, straw or napkins in bag after assuring me it was in there. Worst part, got my sundae and it had barely any fudge and no cherrie. I know most of the workers are highschool kids but come on, unacceptable! read more

I drove here at lunch. Too much construction Customer service wasn't great at all Fries were more in my bag than my box and they were burnt and hard ,not crispy. the guy at the window didn't take my order so I drove around. He then just put my ice-cream on a cone and handed it to me like covid doesn't exists. when I asked for a cup he passed it to someone else. Definitely won't be back to this one. read more

Braum's Ice Cream and Dairy Store - burnt dry frys and my icecream - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Visiting Oklahoma/Texas, this was my first time visiting g a Braum's Ice Cream. I was a bit surprised, in a good way to learn it was an ice cream, fast food restaurant, and with a little shopping mart. As we were on the road, it was a stop for a bite to eat. I got a basic and I was pleased. I'd go back. No complaints and I actually enjoyed the experience versus competition. read more

I went for a late night treat. Ended up being BEYOND disappointed. Ordered a double scoop hot caramel sundae. Scoops look sad, where's the caramel? And to top off with dust instead of nuts?!? You can see the scoops don't even fill up the bottom! This is a beyond sad sundae. I'll think twice before coming back for my "treat" day. Used to come here often, y'all are making it easy for me not to treat myself. read more

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People were nice. Finding a hair in my burger ruined my appetite though. Threw everything away after seeing this read more

Braum's Ice Cream and Dairy Store - Almost bit into this - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

I came to Braum's for lunch this time around, so got to try their food in addition to their ice cream. They weren't busy around 12:30pm on a Saturday, and there was no line, so I ordered right away. I tried the 1/3lb Cheeseburger ($3.99, http://www.yelp.com/user_local_photos?select=ynuq2nkwJ-OLmchAIxR-Lw&userid=76vIFZcC7owykCBjMfGVXg), which was perfect for me, and a solid burger for a fast food type place. The patty wasn't bad, and I liked all the toppings. I wouldn't go out of my way to come back for the burger, but it hit the spot when I had it. Of course, I couldn't leave without getting ice cream. I tried: -Birthday Cake: I hated that this ice cream was blue, and don't think I could get over the color of it since I associate blue ice cream with bubble gum flavor. However, it did taste like birthday cake, albeit a very artificial birthday cake. Skip! -Cappuccino Chunky Chocolate: This had too airy of a consistency, and just ok for me. Skip. I ended up with my standby, a Single Scoop Butter Brickle ($1.49), which was delicious as always. I will definitely be back to Braum's for more ice cream! read more

Braum's Ice Cream and Dairy Store - 1/3lb Cheeseburger ($3.99) - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

This place is a Gem.Milkshakes are a MUST try here as they are thick with right amount of Sweetness and are not too cold.This is definitely the place to buy milk as they are so rich in quality. We used to buy milk here to make our own yogurt and every time it used to come amazing because of the quality. The Store serves fast food like burgers,fries,chicken strips.The combo's comes with small shake, fries which just costs around $5-$7 range. Pros: ------ Yummy Burgers & Fries Amazing Milkshakes Good Quality Milk Friendly Staff Quick Service Free Parking Cons: --------- None to me Try the milkshakes for sure. read more

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Ordered a single scoop brownie fudge in drive thru. First time they served it it had whipped cream that I asked not to add. We could see them opening it and attempting to take it off so I got out and walked in. They remade it again with whipped topping. The third time I walked the server through it. The store was chaotic and not clean. read more

The one star are not for the food! What I didn't like was the way the manager treated the woman who has Down syndrome. She was rude and talked to her like she was less than human! She kept raising her voice at her about filling the containers for condiments the way she wanted them to be placed. Both a UPS driver and myself were appalled at the managers demeanor. I even asked the young lady working the register if in fact the lady was a manager. For all the disrespectful lady could have known was that the people watching may have been lawyers or judges! I know people who would have had her fired immediately for berating this young woman! Her disability doesn't entitle her to be mistreated. I won't ever come to this location ever again! read more

Great ice cream, great service, and a great price. My favorite place for a cone on a warm day. read more

Braum's Ice Cream and Dairy Store - At our table - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

they do not know how to properly cook french fries they're always almost raw. I even asked for extra crispy and still got white soggy fries that looked like they had barely been fried 2 minutes or less. I'm surprised that they aren't half frozen. both Irving locations are this way, I give up ordering fries here. read more

The staff can be hit or miss but the prices for ice cream and fast food items are great. This location gets crazy busy so if you're a stickler for COVID prevention then you might want to stay home. The drive thru line can get crazy so just wear your mask and go inside. read more

The best ice cream, hands down. My go-to is a Hot Fudge Sundae- sheer perfection. Daughter loves the chicken strips and fries too. Reasonably priced, friendly staff. read more

Braum's Ice Cream and Dairy Store is a combination of a restaurant, grocery store, & ice cream parlor. I come here for the ice cream only, so this review focuses on this experience. My Overall Rating - 4 Stars (Service, Food, Return) Atmosphere - Well, I wish I could tell a better story, but the fact is this is definitely not the cleanest Braum's in the DFW metroplex. In its defense, this shop has been around for over 20 years. I am not sure if they ever remodeled, but I can certainly say it shows its age. I do wish they would do a better job on cleaning. The fact is you're not going to get a super clean tabletop, so be sure you use the napkins and wipe it down. No Stars. Service - I come here for the ice cream, and I have never had a problem with service. In fact, I have been here several times where the line is very long. However, it's orderly, and the staff make sure they do their best to get your order and allow you to check out. 1 Star. Food - I truly believe Braum's has the best ice cream value in town. You can order two single scoops, the banana split, and add a sundae for under $10 easily. They make everything in the house, and if you're lucky you will be able to get their cherry limeade sherbert. The flavors seem to rotate as well, so you always have a chance to try something new. The ice cream is creamy, this scoops are large, and it is hard not to come away with something very tasty. If you live in Irving, you definitely should come here if you're craving ice cream. 2 Stars. Will I Return? - Yes - but I will also make my way to the other Braum's in the DFW area. While this is not the cleanest store, I know for a fact that I will can enjoy an ice-cold, tasty treat at a very reasonable price. When you combine that with the hot Texas summer, you have a winning combination. 1 Star. My Yelp Rating Scale (Sum of all parts): 1 Star - Atmosphere - Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm. 1 Star - Service - You can have a great meal with bad service. But that's also what can make a five star joint drop to four. It's important to the dining experience that service is great and on point. 2 Stars - Food - I'll award up to two stars for the food, since this is the main reason we dine out. Sometimes the extra star is given for value, but it's really all about the food. 1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return. Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Yelp score. read more

We stopped in for some ice cream after dinner, and although there was a family of 5 ahead of us in the ice cream line, one of the workers jumped right in to help us out, instead of making us wait. The people were friendly, and the ice cream was fabulous as always! Hubby got a double dip hot fudge sundae, and he said he thought they were a little skimpy on the hit fudge, but it looked good to me; although he is a chocolate monster, and we have different ideas of skimpy chocolate. I got a double dip cone, which is my norm, and it was delicious, as always! Braum's really does have the best ice cream! I wish they had Braum's in Houston, although my waistline and my jeans are very glad they don't! read more

Braum's Ice Cream and Dairy Store - Double Dip Hot Fudge Sundae - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

The best! Fresh dairy ice cream. Braum family store. Low price..outstanding quality! Highly recommend. I'm from New Jersey visiting and found a true gem. Dont hesitate read more

Braum's has lost my business since they no longer sell ice cream pints through the drive-in. WTF???

If you go and sit inside rather than wait for the drive thru, park across the street at the church so you don't have trouble backing out of a space in Braum's parking lot. I decided to go in and eat inside. I already knew from past experience that maybe half the staff isn't wearing masks, but I've had both vaccine doses so can't get too worked up about that. If you'd rather the person making or serving your food was masked, maybe go elsewhere. When I was in on Sunday afternoon 5/2 it was straight up 6 pm. I ate inside. I would recommend if you do drive thru only that you go in next time and see the conditions your food is coming from. I gave three stars. The food is great. But clean as you go and sanitation procedures are seriously seriously lacking. Every flat waist-level food prep space of any kind was literally covered in a layer of melted ice cream and general mess. It's all stainless steel and would be very easy to keep clean if anyone bothered. But they don't. Even the trash bins built into the counter were overflowing. During the hour I was there nobody came out from behind the counter to give any attention to cleaning the seating area. I liked the food and ice cream, very good. But the images of the unkempt food prep areas with trash piled on work spaces will stick with me. read more

Ice Cream, burgers, and a small market. Really, what matters but the ice cream? Who needs anything else? I had a double scoop in a waffle cone. German Chocolate and one batch I didn't know the name of; I just pointed at some chocolate/caramel/peanut butter goodness and said "I NEED THAT IN MY BELLY NOW!" It was good. Very good. Portion size was more than adequate. Cost was $2.40. Oh hells yes. read more

They have gotten my order wrong the last few visits! When I spoke with the manger every time, they showed no remorse.

This is my go-to location for soft serve frozen yogurt. Its a short drive from my home but the service is always quick and nice. I have zero complaints, mostly because I've never been inside. I will say sometimes the cones are perfectly swirled and sometimes they come up shy of expectations, but what are you gonna do right? Short review. read more

We stopped in for some ice cream after dinner, the drive thru staff wasn't to friendly but we just moved passed it. This location has a lot of different options. I really enjoyed my strawberry shortcake ice cream. read more

Braum's Ice Cream and Dairy Store - Strawberry Shortcake (Fancy Sundae) - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

My second 5-star review! I ordered the caramel sundae, and it was creamy, buttery deliciousness! For the amount of ice cream and caramel I got, I was expecting it to cost more than what I paid. Anytime I'm craving ice cream, Braums will be where I go to get my fix. I'm looking forward to trying other items on their menu! read more

Braum's Ice Cream and Dairy Store - Caramel brownie sundae! - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

If they're gonna close at 10:45 the menu should say 10:45. Saying 11:00 and then turning away drive thru clients is unprofessional. Go spend your money at DQ instead. read more

Continue to take family and friends, from out of state, here. They are always amazed at the quantity of the ice cream for the price. Drive thru is quick too! read more

When in Texas, do as the Texans do? My cousin brought us here stating that this was the Texan Favorite homemade ice cream spot! I tried the Coffee Chocolate Crunch flavor which I enjoyed at first....but the more I had it, it wasn't the best. I'd still recommend trying it out if you're out visiting Texas, but I've certainly had better! read more

Looking for some full-bodied natural milk? Come to Braums. Looking for a sweet ice cream treat?? Come to Braums. Anything else? No, not so much. One thing about Braums is the various locations always being in the worst area of town... Hmmm maybe not always the case? Oh, and be sure to do the waffle cone with mint chocolate chip and sprinkles. Beautioooous! read more

It's hit or miss with this location. They are grade-A when it comes to treats and sweets; you can't go wrong with a strawberry shortcake sundae. However, if it's something hot you're seeking - not sweets, more often than not, it's lukewarm or soggy. If you're looking for consistency and a sure-fire tasty meal, you may want to try a different Braums. read more

Don't usually come to this Braums location, so this is only based off of the one drive thru experience I had today. Ordered lunch for a friend and I and didn't get anything left out. The Jalepeno Pepperjack burger was reallly good. I always order my burgers with no onions and was thankful they fulfilled my request :D (without having to open the wrapper before pulling away due to previous bad experiences at other drive thrus.. Hah). I didn't like that they asked if I wanted my drink to be a shake, and then if I wanted to upgrade to a large for however much more. Frankly if I desired such things, I would clearly articulate so to you. So didnt appreciate that much. The other thing is this place is slooowwww. I mean snail pace. They had really good fries that I will be back for though. Dessert is next visit. read more

Truly loved this ice cream place slag mini grocery store :) Ice cream is super yummy and the service was great :) I appreciate the service and can't wait for another time to enjoy the yummy yogurt :) Went with a group of girls and they were all satisfied :)) read more

Not many flavors for kids. Most of them have nuts but only sherbert, strawberry, chocolate, and vanilla without nuts. The banana split is very good. read more

Braum's Ice Cream and Dairy Store - Banana spilt and a cup of chocolate ice cream. - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

I came in today to purchase some orange sherbet! My review is not on the location as a whole because the girl that took my order was a sweetheart as well as the gentleman that handed me my food. However, the "manager" or bossy hispanic lady that yelled at the girl that was preparing my orange sherbet milkshake left a sour taste in my mouth. If you are the "manager" please do us all a favor and read some management books. Managing starts with respect which you clearly lack. I don't care if it's a "milkshake" or a "freeze" do not downplay your employees effort and much less scream at them in front of customers. read more

I've been going to this location for years but lately the service is just awful. The last time I was there I stood at the order counter with no less than eight employees just standing around or looking at their phones. Looked me right in the face and not even so much as a hello. I left after the fourth person looked right at me with a blank stare. The time before that, I had to tell the kid FOUR times how to make what I ordered. I'm not sure I will be back. Update 1/2/2017: I was in a pretty good mood yesterday and decided to give them another chance. Again - not so much as a hello, employees playing around, etc. this time I let the manager know I would not be returning. He looked at me and said, "OH WELL!" read more