The Platka Aspen team is excellent! Customer service and response time, knowledgeable, helpful and…read moregentle dental staff! I have had two crowns, one root canal and an extraction. I would recommend this team for all dental care! Their self insurance plan is very budget friendly as well!

Superb dental work. No doubt about that. Proactive and reactive…read more HOWEVER: It seems that after a procedure and payment I owed them a very small amount of money - tens of dollars. Somehow I slipped through the cracks and received no bills from them for the small amount. They claimed they sent me five bills which I never received. Checked with the wife to make sure. Aspen turned me over to a collection agency. Upon receiving the dunning letting from the collection agency I went to the Aspen offices in Palatka to pay the very small bill immediately. Funny how their bills never got to me but the debt collectors did. Upon arrival I immediately paid the arrears. My question to them was: When it became obvious that something was amiss why didn't you reach out to me by telephone or text message? A pleasant "Hey Mr Tom you still owe us $32.50. How can we clear this up?" I would have apologized and paid over the phone with a debit card immediately. Or any other way they wanted. But NO. They tuned me over to a debt collection agency. When I asked the office manager why didn't you give me a heads up courtesy call all they would say is "We sent you five letters" and then turned around and walked away. I paid the chump change bill, went home and called the debt collector and straightened that out. My next call was to a family practitioner in Palatka whose office staff assured they would always give me a heads up call first before they did anything like turning my account over to a debt collector for $30 discrepancy.

Let me start by saying COVID has not made anyone's job any easier but Suzanne Wilbur gets it done…read more I had a tooth she could not numb so she professionally backed off the attempt and referred me to an oral surgeon.

Doctor Wilbur and her staff are always professional, helpful and knowledgeable. And on time for my…read moreappointments! I've had to call twice after hours with a dental emergency and received a call back from Doctor Wilbur who met me after hours to repair my tooth. Excellent service!!!

I had an emergency situation with an infected wisdom tooth, and Dr. Storoe and his dental assistant…read moreKatie were absolute lifesavers. They managed to squeeze me in last minute, and from the moment I walked in, they were nothing but kind and reassuring. As an autistic individual, I was really worried the experience would be overstimulating, but they went above and beyond to make me comfortable. They let me wear my headphones during the procedure, let me use my stress ball, and even held my hand when I needed it. Katie talked me through every step, explaining what was happening and what sounds I'd hear, which helped so much with the anxiety. And Dr. Storoe? He got my teeth out so fast it was honestly impressive. I felt genuinely cared for the entire time. If you need an oral surgeon--especially if you have sensory sensitivities or anxiety--I cannot recommend Dr. Storoe and Katie enough. They were incredibly accommodating, gentle, and truly compassionate. Highly recommend!

The staff here is amazing and provided the best care one could ask for. After hearing I would need…read moremultiple surgeries and it only taking one to fix my issues, I would come back here again if I needed to. The staff is funny and makes you feel like home. They definitely helped take away my fear and concerns in this process. Thank you for your service!

I have an implant on one of my tooth. It is guided by robotic and operated by Dr Thayer. I had…read morelocal around the tooth and no pain and no discomfort when it is done or during surgery. Excellent service.

Amazing is correct! I hate going to the dentist. My heart races and I panic. When I came to this…read moreoffice the staff was very accommodating. They were friendly and made me feel comfortable. Dr. Song was my surgeon. He asked me if I was okay all the time. He was gentle and patient. He pulled my tooth so fast I couldn't believe it. He even called m3 several hours later to see how i felt. I'm glad i found this surgeon and i highly recommend him.

My daughter recently got 4 of her wisdom teeth pulled, and the whole experience was great! Everyone…read morewas so kind and they took time with us and made sure my daughter would have good pain management afterwards. We would highly recommend them for any oral surgery needs.

BEWARE, I almost died due to sepsis as a result of the surgeon's incompetence. My older sister had…read moreher wisdom teeth done somewhere else and had antibiotics included in her initial prescription as a precaution. She had normal crowding: my wisdom teeth were impacted and coming in at 90 degrees, as well as suffering from bacteria pockets he showed me on the Xray caused by the impacting, which also caused a cavity in one of my four wisdom teeth. Knowing this, you would think I would have been prescribed antibiotics. On the second day of being in excruciating pain, he prescribed me more Hydros. On the third day, after informing the surgeon I was throwing up, I was told that the risk of infection is rare and I probably have the flu. Although he said I can send pictures, and did try to schedule an appointment, I ended up going to the ER and informed I had a severe infection and put on antibiotics. To make It even worse, when I went to him for my follow up appointment, the surgeon tried to tell me that the infection was from food getting stuck in the holes even when I explained that I had kept up with my oral care and did not eat any solid food before I went to the ER. Do not come here.

Recommended by my dentist an I can see why. Everyone here is so nice an they all make you feel at…read moreease. Dr. Hate was very gentle an explained everything as we went over what I needed. He listened to my concerns about my TMJ and we figured out the best possible solution. He's very caring and understanding and I can see why my dentist recommended them. Highly recommend this office.