Whatever you do, do not seek treatment at this office. My experience raised serious concerns…read moreregarding professionalism, communication, and patient care standards. I initially scheduled a consultation and was very clear about my longstanding dental anxiety, which has existed since I was 14 years old. During the consultation, staff reassured me that they could accommodate this concern and informed me they use a medication called Halcion (triazolam) to help reduce anxiety and make patients more comfortable during procedures. Based on those assurances, I agreed to move forward with treatment. I was then told I needed two teeth extracted by an oral surgeon before they could proceed with a deep periodontal cleaning. I completed that process, including paying approximately $400 for anesthesia at the oral surgeon's office in Jacksonville. After the extractions, I was instructed to return to their office to pick up the prescription needed for my upcoming deep cleaning appointment on the 29th. When I arrived, I waited in the office for approximately 40 minutes while staff appeared unsure of what was happening. I had been told it would be a quick visit, so my daughter remained waiting in the car. After an extended delay, I was finally told that the dentist did not feel comfortable prescribing Halcion because of medications I currently take--medications I have been on for approximately 15 years and had already disclosed during the initial consultation. Instead, I was told to contact my primary care physician and ask him to prescribe the medication for their dental procedure. In my opinion, this was inappropriate and should have been addressed before I underwent extractions, paid additional expenses, and rearranged my schedule multiple times. If there were prescribing concerns, those should have been discussed transparently from the beginning so I could have explored other treatment options. As a result, I am now delayed in receiving a medically necessary deep cleaning, while my dental condition continues to worsen. I have since contacted several other dental offices, and multiple providers advised they had never encountered this type of situation. I intend to file formal complaints with the appropriate dental licensing board and regulatory agencies. Patients deserve clear communication, ethical decision-making, and competent treatment planning. Based on my experience, I cannot recommend this office to anyone seeking professional dental care.

They try to make you pay for services you don't need just to charge you extra…read more I always request a regular cleaning, but they insist on doing a deep one just so they can charge me $165, even though I have excellent insurance that covers two FREE cleanings a year. I'm so frustrated with this service!

Anastasia Dental is truly exceptional! Every single team member is so kind, welcoming, and…read moregenuinely caring. You can tell they're not only intelligent and highly skilled, but also deeply invested in what's best for you as a patient. I just had a cleaning here, and it was hands down the best I've ever experienced - incredibly thorough, yet completely comfortable the entire time. Not once did I feel any discomfort, and my mouth felt fresh and smooth afterward (none of that gritty feeling I've had from other places). The facility is modern, spotless, and just an overall great environment. I left feeling cared for and confident in my dental health. I honestly can't wait to go back!

Crooks. I asked them if they took my Insurance and they said YES. I got my procedure done and then…read morewas informed they are not "in network". They conveniently left that part out of our conversation. THEY ARE NOT IN NETWORK FOR ANY INSURANCE BTW Fast forward 3 weeks. I get notice saying I could have saved $950 by using an "in network" provider. Since when did dentists start acting like real doctors? These people only care about your money. Find somewhere else to get your crown done

I have been going there for quite some time. Both the dentist and the support persons are…read moreexcellent. They provide a very good service and the is reasonable.

Actually, we never kept our appts. They could be excellent dentists for all we know. They're busy,…read moreso we had to wait a relatively long time for an appt. No biggie, really. But probably the deal breaker was that for a routine check up after the dental part of the appt. we would've had to wait SIX MONTHS for a cleaning. We've NEVER run into this kind of arrangement in our collective 140 year experience. One explanation, we thought, was that they couldn't hire or retain enough dental hygienists. And why is that? Are there not enough dental hygienists in St. Augustine, or does the practice not pay them enough or otherwise provide a miserable working experience? Who knows, and really we don't care. We are tired with tolerating drama anywhere for whatever reason, so we're going back to our "old" dentist in Orlando. We got two appts. about 10 days out from contacting them. The appt. includes a cleaning.

Reading the reviews, I struggle to understand what people are talking about when it comes to lack…read moreof care...but after being in the office to witness some people's over-inflated sense of entitlement and their interactions with front staff, I can say that approach often dictates outcomes. I was transferred to St Augustine, and transferred care from my former dentist to St Augustine Family last year. Dr. Caggiano read my entire folder (I'm no stranger to dental work or dental procedures), even making mention of the note in my chart of my rapid metabolism and the only anesthetic that will work to numb me, and had plenty of it on hand for my first procedure. I knew that I had a prior cavity repair fail twice on my back lower left molar, but I didn't have the time to get it fixed properly. A prior dentist had attempted to repair this and couldn't manage the water from the drill, and it choked me multiple times.(Water in the lungs is not fun) First procedure: Failed cavity repair on a deep tooth way in the back that I had less than favorable experiences with. After discussing options w/ Dr. Caggiano- and my never wanting to get a root canal - we opted to crown the tooth. I'll try it one more time- on my second visit. Dr. Caggiano was very communicative during the procedure and 2 assistants worked diligently to keep the water out of my throat during the drilling with 2 large bore suction hoses running together. Their crown impressions were on point, and the temp crown held for the 2 weeks that we had to wait for the new one to be made. Over a year later, no issues with the crown and just had my semi-annual cleaning. No cavities, no gaps in the crown.

The plan is to make a dental bridge. I keep getting messages to make an appointment to come in, and…read moreI do, but when I arrive they print me up a "treatment case" with wildly different patient responsibility charges. My insurer, United Health Care, says most of the things in the treatment case should be covered. United Dental agent called them but could only leave a message. She said if I don't hear from them I should call and tell them to call United Health Care Dental. I hadn't heard from them so I called. No answer. My current plan will expire at the end of June and I'm afraid the work will not be completed. What is going on over there?

This isn't the same staff and doctor I was sent to as a kid. I mean he is, but his whole demeanor…read moreis better, as is his staff, in particular his newest addition Cassady! He fired the rest of his old staff with the exception of I believe one, because she wasn't reportedly rude like previous patient experiences dictated. I like him as a person now AND dentist, plus he's got general dentistry and periodontist work in the same office so it's like getting two for one.

I would highly recommend finding another periodontist. I had extensive crown work performed here…read more The crown work was excellent, but they failed to clean the glue used to affix the crowns off my roots, which caused severe infection. They were preoccupied with the business side and not the care side of their practice. I've switched periodontist and am now very satisffied with my new doctor.

Best dentist I've ever had! "Bedside manner" doesn't get any better. I recently had a molar pulled…read morewhich lead to some bone spurs, through no fault of his. I've been back a couple times to address the issue. I expected to get charged but he has done subsequent apps without any charge. I know there are dentists out there that would have figured out a way to charge me. But not Dr Nemecek. He's the best!!!

Consult and x-rays Dr Nathan and staff very comforting,…read moreexplained treatment plan, gave time for questions etc All in all very comfortable in this dental chair!!! Quality of care A+!!!

Okay, disclaimer up front .. I am a not a fan of dentists and avoid them at all costs, however Dr…read more Karishma Sheth and the staff are AH-mazing and not only took care of my needs, they turned me into a dental warrior! Every time I go in, I'm greeted by genuine people who truly care... no joke. Dr. Sheth is excellent - patient, non aggressive, meticulous, and dare I add "fun" as well? How can a dentist appointment be FUN? From the fabulous teeth cleaning, exam, and actual work performed, - it's brilliant. I overheard Dr. Elliot talk to his patient too and he seems just as brilliant. This is the best place to go for any dental issue & I'm one appointment away from completing my treatment plan. I never thought I'd look forward to my dental appointments but this office is truly that awesome. Thank you!!!

Went to remake dentures that were quite old.they did excellent job and I am satisfied.read more

My daughter recently got 4 of her wisdom teeth pulled, and the whole experience was great! Everyone…read morewas so kind and they took time with us and made sure my daughter would have good pain management afterwards. We would highly recommend them for any oral surgery needs.

BEWARE, I almost died due to sepsis as a result of the surgeon's incompetence. My older sister had…read moreher wisdom teeth done somewhere else and had antibiotics included in her initial prescription as a precaution. She had normal crowding: my wisdom teeth were impacted and coming in at 90 degrees, as well as suffering from bacteria pockets he showed me on the Xray caused by the impacting, which also caused a cavity in one of my four wisdom teeth. Knowing this, you would think I would have been prescribed antibiotics. On the second day of being in excruciating pain, he prescribed me more Hydros. On the third day, after informing the surgeon I was throwing up, I was told that the risk of infection is rare and I probably have the flu. Although he said I can send pictures, and did try to schedule an appointment, I ended up going to the ER and informed I had a severe infection and put on antibiotics. To make It even worse, when I went to him for my follow up appointment, the surgeon tried to tell me that the infection was from food getting stuck in the holes even when I explained that I had kept up with my oral care and did not eat any solid food before I went to the ER. Do not come here.