1. Wilbur Suzanne M DMD

1. Wilbur Suzanne M DMD

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Palatka, FL

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Wilbur Suzanne M DMD

5.0 (3 reviews)

Services - Wilbur Suzanne M DMD

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Aspen Dental

Aspen Dental

2.4(17 reviews)
1.5 mi

The Platka Aspen team is excellent! Customer service and response time, knowledgeable, helpful and…read moregentle dental staff! I have had two crowns, one root canal and an extraction. I would recommend this team for all dental care! Their self insurance plan is very budget friendly as well!

Superb dental work. No doubt about that. Proactive and reactive…read more HOWEVER: It seems that after a procedure and payment I owed them a very small amount of money - tens of dollars. Somehow I slipped through the cracks and received no bills from them for the small amount. They claimed they sent me five bills which I never received. Checked with the wife to make sure. Aspen turned me over to a collection agency. Upon receiving the dunning letting from the collection agency I went to the Aspen offices in Palatka to pay the very small bill immediately. Funny how their bills never got to me but the debt collectors did. Upon arrival I immediately paid the arrears. My question to them was: When it became obvious that something was amiss why didn't you reach out to me by telephone or text message? A pleasant "Hey Mr Tom you still owe us $32.50. How can we clear this up?" I would have apologized and paid over the phone with a debit card immediately. Or any other way they wanted. But NO. They tuned me over to a debt collection agency. When I asked the office manager why didn't you give me a heads up courtesy call all they would say is "We sent you five letters" and then turned around and walked away. I paid the chump change bill, went home and called the debt collector and straightened that out. My next call was to a family practitioner in Palatka whose office staff assured they would always give me a heads up call first before they did anything like turning my account over to a debt collector for $30 discrepancy.

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Wilbur Suzanne M DMD - generaldentistry - Updated July 2026

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