I went to Moultrie dental and had 8 teeth pulled the dentist said she could not give me anything…read morefor pain I had to go to emergency room where they gave two morfine shots for the pain I paid 1000. for a lower plate to be made .When I received it it would not come close to fitting. I told the dentist that it was impossible to wear she told me to wear it that my gums would conture to it I went back on two more occasion to complain about the denture I was told that I had to wear it .I finally went to a different company and they made me a denture that fits I paid a 1000/ dollars for a denture that sit in my desk draw

Whatever you do, do not seek treatment at this office. My experience raised serious concerns…read moreregarding professionalism, communication, and patient care standards. I initially scheduled a consultation and was very clear about my longstanding dental anxiety, which has existed since I was 14 years old. During the consultation, staff reassured me that they could accommodate this concern and informed me they use a medication called Halcion (triazolam) to help reduce anxiety and make patients more comfortable during procedures. Based on those assurances, I agreed to move forward with treatment. I was then told I needed two teeth extracted by an oral surgeon before they could proceed with a deep periodontal cleaning. I completed that process, including paying approximately $400 for anesthesia at the oral surgeon's office in Jacksonville. After the extractions, I was instructed to return to their office to pick up the prescription needed for my upcoming deep cleaning appointment on the 29th. When I arrived, I waited in the office for approximately 40 minutes while staff appeared unsure of what was happening. I had been told it would be a quick visit, so my daughter remained waiting in the car. After an extended delay, I was finally told that the dentist did not feel comfortable prescribing Halcion because of medications I currently take--medications I have been on for approximately 15 years and had already disclosed during the initial consultation. Instead, I was told to contact my primary care physician and ask him to prescribe the medication for their dental procedure. In my opinion, this was inappropriate and should have been addressed before I underwent extractions, paid additional expenses, and rearranged my schedule multiple times. If there were prescribing concerns, those should have been discussed transparently from the beginning so I could have explored other treatment options. As a result, I am now delayed in receiving a medically necessary deep cleaning, while my dental condition continues to worsen. I have since contacted several other dental offices, and multiple providers advised they had never encountered this type of situation. I intend to file formal complaints with the appropriate dental licensing board and regulatory agencies. Patients deserve clear communication, ethical decision-making, and competent treatment planning. Based on my experience, I cannot recommend this office to anyone seeking professional dental care.

Always great. I called with a toothache Monday evening and had a temporary crown fitted the next…read moreday. Didn't feel a thing. Our whole family goes there.

Had a cleaning after several years a couple weeks ago. Kim (forgive me if that's not her name) was…read morea wonderful and fun hygienist and did a thorough and meticulous job. She was great. I had a couple cavities that I just got filled 30 minutes ago, I had to run to Yelp to rave about it! Who raves about getting fillings? This was the most pleasant experience a patient could have during this procedure. Dr. Yang is professional, sweet, and his expertise was over-the-top evident. I didn't even feel the Novocaine injections. That takes some skill, because at previous dentists (across the street from them...) it felt like some sort of medieval stabbing and hammering at my teeth and hurt so bad. I didn't feel a THING with Dr. Yang and he drilled and filled two adjacent cavities way back in my mouth. His bedside manner is calming and his assistant was on top of everything and they had a nice rapport together. The place has a nostalgic family feel with state of the art modern tools and equipment. That's the best part about family practices. Couldn't recommend this place more!

the Most up-to-date dental office I've ever been to. The doctor & his associates are all Caring,…read morecompassionate, & professional. I don't mind going to a dentist any more. The work is almost painless compared To the old days. Highly recommend Ponce de Leon Family denistry And their high quality care From cleanings, to cavities, to crowns their Work is exceptional! My husband and I have both been with them for the Past four years since retiring to St. Augustine & feel fortunate we found them! Jean M.

I had been experiencing jaw and tooth pain on a stay to our family retreat in St. Augustine (…read morebummer right?) I waited to see if the pain would subside, but it continued, so I googled dentists and found Dr. Daniel Haeussner on Yelp. Called and talked to Kara, who was so kind a welcoming and they fit me in the same day to see what was going on. Everything from their lovely office, to their friendly staff, to their service was top notch. Kim, my dental assistant, quickly put me at ease and assured we'd address what the issue is as she took X-rays and made me comfortable. Dr. Haeussner came in and let me know everything looked good in the X-ray. He asked if I had been stressed lately (who hasn't!? But my job has been very stressful lately) and thought I may be grinding my teeth. He asked if I had also been experiencing headaches, which last week I had terrible headaches, so much so I got a Covid test just to be sure! He did a bite test, and even when I thought there is no way this pain is coming from grinding, he was sweet and did another one just to ease my concerns. He recommended a warm compress and anti-inflammatory. I could not believe this was causing this sort of pain, so I was so relieved to hear the news! I thought for sure I needed emergency filling or root canal. My dad is a dentist in Michigan and so this was my first experience outside of family. Dr. Haeussner assured me there were no major concerns and I appreciated his honest, sincere compassion with the situation. Funny enough, we laughed how my dad is also named Daniel, and I saw the Dr. Dan of St. Augustine. Anyone who is looking for a dentist, look no further! And this is coming from the daughter of a dentist. Thank you Kara, Kim and Dr. Haeussner for taking care of me while I was away!

This isn't the same staff and doctor I was sent to as a kid. I mean he is, but his whole demeanor…read moreis better, as is his staff, in particular his newest addition Cassady! He fired the rest of his old staff with the exception of I believe one, because she wasn't reportedly rude like previous patient experiences dictated. I like him as a person now AND dentist, plus he's got general dentistry and periodontist work in the same office so it's like getting two for one.

I would highly recommend finding another periodontist. I had extensive crown work performed here…read more The crown work was excellent, but they failed to clean the glue used to affix the crowns off my roots, which caused severe infection. They were preoccupied with the business side and not the care side of their practice. I've switched periodontist and am now very satisffied with my new doctor.

I was told I needed a tooth pulled and then either a permanent bridge or an implant. Dr. Santiago…read moresaid he could do either one. I opted for an implant. So the tooth was pulled and a bone graft was put in its place. I had to wait 6 months before the implant could be installed. 6 months later I went in and was told I needed to have a special xray taken by a different dentist at a cost of $195. When the results of the xray were sent to Dr. Santiago, he told me he would have his receptionist call me the next day and set up an appointment for the implant. The next day the receptionist called and said that Dr. Santiago said I needed to call a certain dentist to have the implant finished. No explanation why even though he had already been paid for some of the work. He didn't have the courtesy to explain to me what the problem was and why he couldn't do it. I don't believe any doctor should treat a patient this way espcially when the cost of the procedure was so high. I would never recommend Dr. Santiago to a friend. EVER.

Excellent care and services. Doctor extremely well educated but speaks to you as a normal person…read more The office was very clean and staff very kind and informative. Cathy did a fab job with the cleaning and check up of my teeth. Thanks all !!!!

I have been going there for quite some time. Both the dentist and the support persons are…read moreexcellent. They provide a very good service and the is reasonable.

Actually, we never kept our appts. They could be excellent dentists for all we know. They're busy,…read moreso we had to wait a relatively long time for an appt. No biggie, really. But probably the deal breaker was that for a routine check up after the dental part of the appt. we would've had to wait SIX MONTHS for a cleaning. We've NEVER run into this kind of arrangement in our collective 140 year experience. One explanation, we thought, was that they couldn't hire or retain enough dental hygienists. And why is that? Are there not enough dental hygienists in St. Augustine, or does the practice not pay them enough or otherwise provide a miserable working experience? Who knows, and really we don't care. We are tired with tolerating drama anywhere for whatever reason, so we're going back to our "old" dentist in Orlando. We got two appts. about 10 days out from contacting them. The appt. includes a cleaning.

Went to remake dentures that were quite old.they did excellent job and I am satisfied.read more

Okay, disclaimer up front .. I am a not a fan of dentists and avoid them at all costs, however Dr…read more Karishma Sheth and the staff are AH-mazing and not only took care of my needs, they turned me into a dental warrior! Every time I go in, I'm greeted by genuine people who truly care... no joke. Dr. Sheth is excellent - patient, non aggressive, meticulous, and dare I add "fun" as well? How can a dentist appointment be FUN? From the fabulous teeth cleaning, exam, and actual work performed, - it's brilliant. I overheard Dr. Elliot talk to his patient too and he seems just as brilliant. This is the best place to go for any dental issue & I'm one appointment away from completing my treatment plan. I never thought I'd look forward to my dental appointments but this office is truly that awesome. Thank you!!!

Lyons dental lab is the only lab I would have my dentist use. They are local and they do not…read moreoutsource the work to overseas labs that do not necessarily use ADA approved materials. I mostly like them because the results look great. The esthetics, color and shape all match my existing teeth. My crowns always feel like they fit correctly without the dentist having to grind on them to keep them from hitting the opposing teeth wrong.

Reading the reviews, I struggle to understand what people are talking about when it comes to lack…read moreof care...but after being in the office to witness some people's over-inflated sense of entitlement and their interactions with front staff, I can say that approach often dictates outcomes. I was transferred to St Augustine, and transferred care from my former dentist to St Augustine Family last year. Dr. Caggiano read my entire folder (I'm no stranger to dental work or dental procedures), even making mention of the note in my chart of my rapid metabolism and the only anesthetic that will work to numb me, and had plenty of it on hand for my first procedure. I knew that I had a prior cavity repair fail twice on my back lower left molar, but I didn't have the time to get it fixed properly. A prior dentist had attempted to repair this and couldn't manage the water from the drill, and it choked me multiple times.(Water in the lungs is not fun) First procedure: Failed cavity repair on a deep tooth way in the back that I had less than favorable experiences with. After discussing options w/ Dr. Caggiano- and my never wanting to get a root canal - we opted to crown the tooth. I'll try it one more time- on my second visit. Dr. Caggiano was very communicative during the procedure and 2 assistants worked diligently to keep the water out of my throat during the drilling with 2 large bore suction hoses running together. Their crown impressions were on point, and the temp crown held for the 2 weeks that we had to wait for the new one to be made. Over a year later, no issues with the crown and just had my semi-annual cleaning. No cavities, no gaps in the crown.

The plan is to make a dental bridge. I keep getting messages to make an appointment to come in, and…read moreI do, but when I arrive they print me up a "treatment case" with wildly different patient responsibility charges. My insurer, United Health Care, says most of the things in the treatment case should be covered. United Dental agent called them but could only leave a message. She said if I don't hear from them I should call and tell them to call United Health Care Dental. I hadn't heard from them so I called. No answer. My current plan will expire at the end of June and I'm afraid the work will not be completed. What is going on over there?