I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

Excellent experience…read more I have severe claustrophobia and typically get sedated MRIs - I had challenges going through with this at the Shady grove location with the cage or harness on my face and being a 6'3 240lb dude with wide shoulders I barely fit into it without hunching my shoulders. As you can imagine scrunching my shoulders further cramps my chest which feels worse if you are panicking from claustrophobia and can't catch a breath. That's what happened the last time and I couldn't get through with it and got an MRI under general anesthesia. Fast forward 2 years I needed another mri so I reattempted it, I called the Oxon hill location because they had an earlier appointment and explained my prior exp, the woman at the phone said they wouldn't put a brace on my face and to come in and try it out. So I did. The woman who runs the mri was a total champ - she was so calm and kind. She said as long as I didn't move she would put no braces on me and would let me try out a 5 min stint to get my breathing controlled to see if I wanted to continue or reschedule for another time with some Valium . I was able to go through with it ! The location looks a little run down but that lady at the front and the MRI tech are both wonderful. I think I can go through with this from now on. I have uploaded a pic so others can compare, im a big dude with wide linebacker shoulders. The tech said she fits in 500lb individuals too. How I don't know but if it's her doing the fitting I'm sure she calms them down into feeling much better.

Avoid this place like the plague. They've spent the entire year not returning phone calls,…read morerescheduling, canceling on me before finally letting me know hours before the appointment that they don't take my insurance.

I was secheduled for an important ultrasound & My appointment was canceled 9 minutes after my…read morescheduled appointment time, even though I spoke to them beforehand and let them know I and was on my way, and they said it was ok. Instead of saying something right then in there, they waited until I got there to tell me the appointment had been canceled because the doctor "got off at 4:30." If the provider isn't available after 4:30, why are appointments being scheduled that late in the first place? Not to mention, the last time I was there I waited well over 10 minutes (but I guess it ok for the doctors) This time, I left work early, spent an hour sitting in traffic, and got absolutely no apology or acknowledgment that my time had been wasted by the rude individuals at the front desk. Very disappointing annoying lack of customer service and a complete lack of consideration for patients. 1 star. Do not recommend.

Great experience both times I've come here. Was in and out and EVERYONE was friendly. The woman…read moreat the front desk (I didn't get her name) was wonderful. She has the perfect personality to take what can be a stressful experience for so many people and make it more relaxing. The medical professional who saw me was great -- answered all of my questions, cautious, and friendly. Top notch!

I came here for a Mammogram. This was probably the best experience I have had so far with having a…read moremammogram done. The nurse who helped me was very efficient when making sure the imaging was done accurately and done right the first time. Highly recommend coming here for a mammogram for those that need one!

Clean well taken care of. Great staff and doctors. My father fell and got a hematoma on his head…read more He is 92. They treated him very well and made sure he was ready before they discharged him.

I really enjoy Page the tech here! I have been her 2 times once last year and this morning and had…read morePage both times she has super great energy and made me very comfortable both times I get anxious right before the machine starts but I literally was about to fall asleep in the minutes the scan took today. I highly recommend scheduling your scan at this location just because I know Page is so professional friendly and if you have anxiety she is so great at almost distracting me and getting me out of my head and i appreciate that so much

This place gave me one of the worst experiences of my life. They struggled to do my IV/contrast…read more The first nurse inserted the needle 2 times in each arm= 4 times. The next nurse tried about twice in one arm and finally got it in the other arm. = 3 times. In total, I received 7 needle jabs. I told one of them that I had never experienced this before and she replied: "Well, it's a first time for everything." After finally getting the mri with contrast and without, I get a call from my doctor because they told her that they couldn't tell what they saw on my study. They weren't sure. I couldn't believe it. After that horrible day, they were unable to read the test or determine a diagnosis, so I'd need to do it again. Also, as I was about to leave, they mistook someone else's car for mine and told me I would be towed because I didn't have a parking sign. I actually did. I showed them so it was resolved. Please reconsider going here. My visit was a series of unfortunate events.

I have been coming to Diagnostic Imaging for years and have had nothing but great experiences. The…read morestaff at the front desk are very kind. They are very prompt with seeing you. All of the technicians that have provided service to me have been kind. There is one technician name (Gwen) that is so kind and friendly, and I look forward to seeing her. I recommend Diagnostic Imaging in Largo, Md. Lutricia B.

This is my second time using Diagnostic Imaging (Largo location) and it will definitely be my…read morelast! I arrived at 9:00 am, as I was advised, for a walk-in chest X-ray. I was the only one in the waiting room. About 10 minutes after I arrived, a few employees walked in. This is interesting, as the facility starts walk-in hours at 9:00am (opening time). So now, I've already waited 10 minutes and the remaining staff are just arriving. After waiting 20 minutes (again, I'm the first arrival) I inquired about the wait. The receptionist went to find out and came back informing me it would be a bit longer. Are you kidding me??? How unprofessional- if you advertise walk-in hours from 9-4pm, then your employees should be on site and ready to start work at that time. This office does not seem to be well managed, as I experienced issues my first visit. I decided to give them another chance since I like to support businesses in my neighborhood but I will never use this imaging center again. The lack of respect for patients' time, lateness by employees, and obvious lack of effective management is disappointing. Patients deserve better.

Awesome service ! Love the new location. Team very professional and knowledgeable. The customer…read moreservice is excellent.

I went to CRA suite 301 for mri and mammogram and they were FANTASTIC from the front desk reception…read moreto the techs --pretty much all paperwork was done digitally--please pay attention to the texts and emails as they are to prompt you to fill out paperwork and you can take pictures of medical info on phone /iPad and instantly upload -which saves time when you get to your appt -there may be a few things to sign but not much --also for mammogram they offer additional service for $59-- another (3rd party) screen ---I have one of those extra medical dollars plan for work so I used the little credit card they give you to pay the 59bucks..this is totally optional Note this is the site in the medical complex with all the little brown bldgs next to Suntrust (I think suntrust is truist bank now I'll be back here for my next mammogram hope they have the same staff and if their corporate office reads this Kim at the front desk needs a bonus -Super Great Customer Service and the MRI tech today 1/13/23 at my 7am appt -a true jewel-cause I'm claustrophobic and she calmed my nerves -and mammogram tech super great friendly and funny -made that exam seemless and easy I tell you for Friday the 13th my day with my medical appointments started out great -I'm taking this great experience and running with it for the day :) Oh and the lobby and facilities were neat, tidy and modern - Had to go back for MRI # 2 and still GREAT service top notch again

They have some customer service issues…read more Staff is not great. The billing system has serious problems. If you want a minor copay bill sent to collections instead of you for payment this is the right place.

Nice technician who helped me through the painful and challenging process. Nice changing room as…read moreusual (still have a locker named Wonder Woman). Clean overall and efficient. Beware of paper-based and then tablet-based (digital) paperwork that seems to be duplications. The receptionist a bit cold, but otherwise no issue.

I was sent to this office by my dialysis team, who recommended them very highly. I could…read moreimmediately see why they were so enthusiastic about HealthQare Associates. I was put at ease right from the start by the courteous, highly professional and compassionate staff. The preparation for the procedure involved starting two IV lines, which in my case, due to very small veins, is easier said than done. I had people sticking me in both hands at the same time, but they were super nice about it. Somehow, everyone managed not to become aggravated. I was especially impressed by Dr. Raggio, who was patient, personable and very knowledgeable. He thoroughly explained everything that he was about to do and made sure that my decision to go ahead with the procedure was well-informed. I can't say I've ever had fun during a medical procedure, but it was quick and easy, and I actually enjoyed the experience. If only all medical teams were this good! Oh! and they give you a sandwich and something to drink while in recovery; a very thoughtful gesture when you've been instructed not to eat or drink anything after midnight the night before. A really nice touch!

I have had Botox in many areas as I travel and/or follow the recommendation of friends or peers…read more Dr Sor is hands down the most professional, empathetic and precise administrator of this service. He listens to what I want and helps me achieve the results I am looking for. He also ensures my comfort and realistic expectations throughout my visit. Most will apply a "cookbook" approach, injecting standard areas with minimal regard to personal goals; Dr Sor customizes my treatment and discusses his approach. These are attributes you don't find in every fast-paced office. Dr Sor nails it. Every time. And-my results are always amazing. His staff are excellent. The office is comfortable and welcoming. Parking is easy. I highly recommend Dr Sor, with as many stars as I can pick!

I came here for a pelvic ultrasound. It was very clean and the ladies working the reception desk…read morewere very prompt and friendly. I arrived 20 minutes before my appointment and was brought back as soon as I finished paperwork. The care I received for my ultrasound was amazing and would highly recommend coming here again if medically necessary.

Based solely on the front desk staff. My appt was at 0815. I arrived at 0800. They couldn't find…read morethe orders. When they did they said it wasn't signed by the Dr. it was signed by the NP who is licensed to authorize medical orders. Then, after waiting an hour I went to see what was going on. The receptionist told me that they needed me to fill out a questioner. Something I could have done while I was waiting for an hour but she didn't tell me, and probably never would have if I hadn't asked. Still getting NOWHERE. When I asked her why she didn't give me the form when I came in she said she was too busy looking for my orders. Apparently can't multitask. Seems the questionnaire would be a standard form that she shouldn't have to think about. I'd still be waiting for it if it hadn't asked. The full waiting room of 45 minutes ago is nearly empty now and every one of those people got here after o did. If you come here, do not deal with the woman with the short gray hair behind the desk. She doesn't have a clue what she's doing. Update: After horrid front desk, the tech who ran my test, Victor, was excellent. He explained the procedure, all the details. Made me feel comfortable and at ease. He was efficient, professional and had a sense of humor. He answered my questions, even the silly ones with answers that were actually answers proving that he listened. Afterwards he explained when the Dr would receive the results and asked if I had an appt scheduled with the Dr. I did talk to the office mgr about the front desk woman. Hopefully they had a chat about procedure and customer facing behavior. See Victor, the tech, skip Christina at the desk. If she offers to help you, wait for someone else.