This is a small airport so it didn't take me long to get through security and to my gate. If I'm…read moreremembering correctly, the gates didn't even have letters, just numbers. The bathrooms were clean and the tsa agents weren't the rudest I've encountered!

Bradley International Airport is hands down my fave airport to fly out of!Living in CT., it's so…read moremuch more convenient than driving to the NYC airports for me. I don't have to deal w/ the stress of sitting in hours of traffic, expensive tolls, or navigating the chaos b4 my trip even begins. 1 of the biggest perks is how quick everything usually is. The security lines move fast,& I've rarely had to wait very long, which makes traveling so much less stressful. I also really like the newer renovations they've made the airport feel more modern, clean, & welcoming, w/plenty of dining & shopping options while waiting for a flight. The only downside is that ticket prices can sometimes be more expensive compared to flying out of the NYC airports. Even so, for me, the convenience, shorter drive, & overall smoother experience are well worth paying a little extra. Whenever I have the option(it can have fewer direct flights than NYC), Bradley is my 1st choice. It makes the start & end of every trip so much easier,& that's something I really appreciate!

Delta overbooked their flight, and bumped my wife and I from our Comfort class seats. Apparently…read moreflying a lot for business makes you more important than the person who saves for a special trip. We complained... and eventalluy got our seats back. Then we got bumped again, so we complained again and got them back, only to find out comfort class still had empty seats. For God's sake reregulate the airlines. I do not know what they were pulling, but it is not okay.

Very rude agents who refused to help change a simple piece of info on a boarding pass to allow…read moreboarding on my flight, and then would not even allow me to buy a brand new ticket for the flight. likely more of a system problem than agent problem

Usually I don't write reviews for when airlines do a good job, but I do have to say that American…read moreAirlines at BDL did a fantastic job. One of my flights got delayed and the transfer time would have been too short to make it onto my next flight (30 minutes), so I requested a change of flights or what they could do to accommodate me and they immediately got me to transfer at another location. So thankful. I feel like usually the airlines are pretty anal about it and take a long time to parse through all your information and options before they allow you to fly with another one of their planes. Also, the customer service line was virtually none so I quickly was able to get onto another flight which I'm grateful for. Was able to get onto the next flight smoothly but we were delayed an hour without much notice or information on the transition flight. Got home an hour past the plane was due. But honestly, I am incredibly impressed by how smooth the American Airline crew at BDL handled the flight delays and was glad I didn't have to sit on the phone with a customer service agent for hours on end.

My daughter booked a flight AA from BDL (7:15am) to TUL (11:53pm). Her connecting flight was at…read moreORD, she had 35 minutes to make her connection at ORD. Her flight from BDL ended up arriving 15min early which we thought was awesome so she'd have no issues getting to the ORD connection gate. But for some unknown reason AA would not allow anyone to leave the plane which caused my daughter to miss her connecting flight. The next AA flight to TUL would be at (10:00pm). She was upset and started to cry as she spoke to the AA gate agent. The gate agent laughed at her and rudely said "Happy Birthday". and know it was not my daughters BD they were just extremely rude. Needless to say we will never fly AA ever again.

I just completed my second flight with Jet Blue, as I've stated in my initial review of Jet Blue my…read morenormal carriers have recently failed miserably so I decided to try another airline and I will say finding this direct flight out of BDL to MCO was smooth sailing, the rumors of a JetBlue and Spirits Airlines merger already has me rethinking my decision to look for a new carrier - this merger will create another large carrier, the fifth largest US carrier actually creating another level of competition to compete in a market that has annihilated discount carriers so if this moves forward the price of flying will reach new heights as soon as 2024, but at this time this is only prophecy so there's no need to start buying advanced purchase tickets. The boarding process out of Hartford was smooth with plenty of seating and charging stations, thanks to some very friendly and professional gate agents and the Jet Blue flight crew onboard the boarding process was uneventful. Definitely a carrier I'll consider for future travel if Jet Blue offers service to my destination...

Beware of booking a JetBlue partnership flight with United. Your baggage fees may be listed as zero…read moreif you have a JetBlue credit card, but when you check in at United, it'll cost you $50 per bag. JetBlue is being deceptive, at best. If I'd known this, ai would not have booked the flight.

The last several years have been tough on airlines but to some extent they deserve it. Increasingly…read morethese airlines have gotten into the habit of not regarding the flying public as the only reason they exist. The lack of customer service had become a serious problem as increasingly we were treated as though we were cattle being herded into box at the hands of flight attendants and gate agents that didn't seem to care a lot about their job. After American taxpayers dumped more than $50 billion keeping these airlines alive, it is time they behave as though they appreciate us. I have taken two domestic flights on United Airlines in the past week. On each, from the agents at baggage check-in to the gate agents to the flight crews and flight attendants I found people almost uniformly friendly, smiling, helpful, and telling me how much they appreciated me flying United. See, at least acting appreciative toward the flying public isn't difficult but it does take leadership. Keep it up, United. Other airlines pay attention!

These recent flights have been a learning experience given that I had been flying only Delta for…read moremore than a decade. But United has recently picked their non stop service to mid sized markets I now fly more often. Sadly, Delta does not have nonstops to either. I strongly prefer Airbus planes which I always get on Delta. But United is updating their Boeing, which better than they were but definitely not up to Airbus. Flight attendant teams seem generally better on Delta but here again, United is improving. Both airlines now have much more diverse staff than years ago and I am thankful for this reality. But connections and cost are always the major consideration for me.

The online check-in process using the app is extremely sketchy and not trustworthy…read more Within seconds of the app opening for online check-in, I clicked on it to check in, and now I am in the eighth group to board the plane On top of all this, I upgraded and paid extra for seats to the connection airport, and to the destination Something is terribly wrong with this process. I know I was one of the first check-in and I'm one of the last to board. WTF...

Flight attendants were blatantly disrespectful and impatient, they were treating customers like dogsread more

"I'd like to shake your hand, Disappointment…read more Looks like you win again. " (Neil Young) I'm writing this up as two Air Canada Experiences. A) Ticket purchase and flight changes B) Airport check-in, flights, and in-air service Ticket Purchase and flight changes: It was very frustrating, and I was surprised at what a poor consumer experience this was. We needed to fly from Hartford to Vancouver and bought our tickets and selected seats six months ago. Air Canada routed us with two flights - Hartford to Toronto and then Toronto to Vancouver. I will swear on a stack of bibles that we received no less than six flight changes between the day we booked and the day we flew -different flight times, different flight numbers, different layovers, different everything. As our trip approached, someone tipped us off that we should check about seat assignments because our original seat assignments could have been changed. Well, they were changed. In fact, they disappeared! And to make matters worse, the AC website wouldn't let us make any changes. So I went old school, picked up the phone, and called Air Canada, except my call wasn't answered in Canada - it was answered by a customer service rep working from home in Florida. She was able to get us seats, but we had to pay for them. At this point, I was so upset with the whole process that I paid a second time. But, this young lady was stellar; she was helpful, sympathetic, efficient, friendly, and had a great sense of humor. OVERALL RATING FOR TICKET PURCHASE AND FLIGHT CHANGES - 2.5 Stars that would have been 1 star without our Florida helper. Airport check-in, flights, and in-air service At Bradley Airport in Hartford, we stepped up to the Air Canada counter to check in for Flight 8591 to Toronto and 115 to Vancouver. At the counter, we met a young man who was by far and wide the best Air Canada employee of our entire trip. As friendly and welcoming as any desk agent I've ever met. He weighed our bags, printed new boarding docs for both trips, and when it was time to board, he scooted over to Gate #1 and handled these duties effortlessly. The guy was a gem. Our flight to Toronto was great - very nice flight attendants and cookies served with the beverages. Our second and very long flight to Vancouver was different. Once in the air, my wife and I both agreed the flight attendants were not very friendly. My entertainment console (as well as the one for 2 passengers in my row) was crap. There was grinding static and interference so loud that movie dialog was impossible to hear. So, instead of watching The Fabelmans, I stared at the flight map for four hours +. There was beverage service offered twice, but no snacks with your Diet Cokes - no nuts or cookies or anything. But if I wanted to buy a sandwich or a pre-packaged snack, well, of course I could buy them. OVERALL RATING FOR Airport check-in, flights, and in-air service - 2 stars. I consider 3 to be average, and this was clearly below average Full rating for everything: 2.5 stars, rounded down to 2. I expected so much more from Air Canada, and except for 2 stellar employees, I was very disappointed with our experience.

Air Canada doesn't actually fly from Hartford Airport, but Jazz and Air Georgian fly for them to…read moreToronto and Montreal. Check-in here is speedy, with a maximum of 40 people checking in per flight. Planes are small and noisy, both the Beech 1900 and Dash 8, but 4 services a day to Toronto and Montreal is top notch. No in-flight service or entertainment on the Beech, not even a flight attendent, but drinks served on the Dash. Departure is great; first gate after security. Only negative is the high cost.

I recently had the opportunity to travel from Hartford to Prague through Dublin on Aer Lingus and…read moreit was a great flight. I was in business class, the seat was roomy and even at 6'2" I was able to lie flat in the seat when reclined. The food was pretty good, I opted for the salmon which came with a risotto cake, fennel salad, and some carrots / broccolini. Wine was plentiful and tasty. My connection in Dublin switched me to coach to Prague. Another good flight. I wouldn't hesitate to fly aer lingus again.

I flew to JFK in New York from Shannon last Tuesday and had the most appalling customer service on…read moreboard I have ever experienced. A young male air host, when serving drinks, deliberately ignored me and my girl friend. When an elderly lady sitting on the same row saw this, she tried to draw his attention for us, yet again he chose to ignore her and looked away and walked on. We were shocked to find that we had been singled out for this treatment and were left to wonder what is behind this attendant's blatant, rude and despicable customer service. We are east Asian in ethnicity and don't want to blow it out of proportion in regard to this experience. But we feel we have to bring this to the attention of the management concerned in an affort to stamp out this kind of rude and unacceptable behavior by an employee from Air Lingus.

We arrived on a Saturday afternoon and were promptly greeted by the staff. We had a reservation so…read morecheck in was easy. We went to our room but found that it was not made up so we returned to the front desk and were assigned a new room. It was not a big deal. Our new room was clean and comfortable. We had a restful night's sleep. check out was not until noon! Nice but we were ready to go by 11.

Even tho this hotel was being renovated, that's no excuse for the condition of my room - an…read moreunhealthy, horrible mess. My room's "new" lvm flooring was covered with debris. It had not been vacuumed. The worst of it was the BED BUGS AND LICE in the bedding and all over the mattress fabric. Do not stay here. Sleep in your car instead! It's not worth it. Oh, and the clerk was impatient and rude.

I tried to fly other airlines but nobody beats JetBlue in my opinion.It has the best customer…read moreservice to me. Everyone I've ever encountered was so pleasant & friendly. The plane always lands safely & the ride is always smooth. You're given complimentary beverages & snacks on the flight. There is plenty of legroom(I'm 5'10 & it works for me) & the seats are cozy. Also,there's free wi-fi,carry-on, & a personal item you can't beat that w/ a baseball bat. Count me in to only fly JetBlue(I will never stray away again)! When it comes to comfort,service,safety, & overall experience JetBlue takes the cake!

From the owner: JetBlue Airways, legally known as JetBlue Airways Corporation and commonly stylized as jetBlue, is…read morea major United States low-cost airline headquartered in the Long Island City neighborhood of the New York City borough of Queens. It also maintains corporate offices in Utah and Florida.