Delta overbooked their flight, and bumped my wife and I from our Comfort class seats. Apparently flying a lot for business makes you more important than the person who saves for a special trip. We complained... and eventalluy got our seats back. Then we got bumped again, so we complained again and got them back, only to find out comfort class still had empty seats. For God's sake reregulate the airlines. I do not know what they were pulling, but it is not okay. read more

Very rude agents who refused to help change a simple piece of info on a boarding pass to allow boarding on my flight, and then would not even allow me to buy a brand new ticket for the flight. likely more of a system problem than agent problem read more

Delta is an okay airline, not bad like Spirit or nice like Southwest. The prices are middle of the road also. I travel through work so I do get a couple perks like earlier seating which I like. I don't like to be one of the last on the plane. The staff is friendly and polite. They seem to do a decent job. There is some weather out East which is delaying my flight an hour. Not too bad. read more

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I don't normally fly in or out of this location but when I do, I usually will choose Delta. I was moved up to Delta Comfort Plus seating both ways on my flights which I liked. I also like the 110V and USB charging ports at each row. I like that they still do pre-boarding for people who need a little extra time, like me for now! Rainy weather rolled through the area as I boarded the plane; we were not expecting anything really bad and there was no weather delay. We pushed back a few minutes late but we still ended up arriving almost twenty minutes early. Once we took off and then leveled off at our cruising altitude the drink and snacks service came by with the usual assortment of beverages and choice of pretzels or Biscoff cookies; I chose both. Overall it was an uneventful flight, my favorite kind. read more

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Wanted to say I recently took a rt flight with Delta and I loved it. Service was great, timely, and was almost reminiscent of flying years ago. It felt like the staff was attentive and helpful, food was available (as much as possible now), and was good. We had a slight malfunction in the plane but it was taken care of quickly and we made it to our destination in time for connections. Really appreciate a customer based feel since most of travel now feels more about greed. As I was told many years ago, you get your business from repeat, not Pete and I will be back and have told others about it. Was flying American but no longer. Flights were horrible, food no where to be seen, service bad and connections ridiculous. Thanks! read more

Flew Delta airlines for an anniversary trip to Jamaica. We were atthe boarding gate and we're told they were gonna have to check our carry on bags because the overhead bins were full. Were told to pick them up before catching our connecting flight in Atlanta. Weird, because the overhead bins tuned out to be about 2/3 full so there actually was plenty of room. Got to Atlanta... no bags as promised. We went to Delta desk and it turns out the tags that we were handed to us were attached to a different name!! Customer service was atrocious. The girl behind the counter laughed at our the situation - she was rude and amused. After speaking to 5 different unhelpful Delta employees with no results, had to run to catch our connecting flight. Got to our final destination - still no bags. Filed a claim for our missing luggage at BDL - the man there was very helpful and understanding of our distress. Our bags were eventually found and 2 days later delivered to our house. We had left explicit instructions to leave them on the back porch. We left the light on the back porch on. Well, our bags were left in the middle of the night on our front step in the pouring rain. No plastic bag, soft side suitcases soaked right through. Fantastic. Additionally, the flight attendants on both flights were positively rude. Congratulations Delta, you have poor service down. read more

Delta Air Lines - Lost luggage left in the pouring rain all night. - Airlines Near Me - Windsor Locks, Connecticut

I flew Delta from Bradley airport to Cancun via Atlanta in First Class. The plane left shortly after 7 AM. We were only offered Potato Chips or other such snacks as food on the flight. The same potato chips were offered on the second flight. What a shabby way to treat first class passengers! Since Delta serves StarBucks coffee, why could they at least offer some breakfast items. On the return afternoon and evening flights on the same route , also First Class , the offerings were the same awful snacks. Why Fly Delta First ? read more

Worst experience flying EVER! Lets start with boarding! The announcer was confusing as hell!! My fare was at basic group, no idea what that means! NO COMMON SENSE!! So the boarding group is group 1, group 2, group 3, and then the last group is "basic group", what???!!!! When i asked the announcer about when do i get to board because i dont have a group number, she made sure i understood i purchased a discount ticket so i deserved the discounted service! Quote from her, true story: "if you want to board earlier next time, buy a more expensive ticket." With a condecending tone. I have been traveling for over 20 years, and i pay for my united memebership! If delta wants to offer discounted service, they should give warning on the website before i purchase, so i pay more for regular service! They should have made it clear to the public! read more

Delta Air Lines - BASIC CLASS IS CONSIDERED LOW CLASS BY DELTA - Airlines Near Me - Windsor Locks, Connecticut

I fly in and out of BDL frequently and Delta is an option I use when it makes sense, lately it's becoming quite clear this airline may no longer be a viable option for me here. I understand the world of travel and the frustrations that can go with it so its rare that any incompetent customer service representatives rattles me. My past few experiences here has forced me to re-evaluate my loyalty or commitment to Delta for future flights. Their inability to differentiate between a frequent business traveler and a traveler who doesn't have a clue is insulting. I exceeded a million flight miles years ago so to have a rookie customer service representative BS me because she doesn't know the answers to a few elementary questions and I lose my upgrade as a result of that is ridiculous. I know the airlines have experienced record growth with the recent mergers and cutbacks on the number of flights offered to ensure every plane is fill beyond capacity to keep the ticket prices at profitable margins, but those of us that fly most weeks out of the year recognize the deteriorating level of service and still are able to make choices based on other reasons besides pricing. read more

Delta Air Lines - Airlines Near Me - Windsor Locks, Connecticut

I personally think Delta has gone downhill. I avoid flying with them if possible. Did not have a good experience last time. Staff (some of them) were rather rude. Also even though they had told me a certain number of carry on luggage when I called, at the last minute right before they started boarding they changed it to less. Which meant people had to give the staff their luggage before boarding if luggage were to large. I am a pretty low maintenance flier but that bothered me greatly and bothered me still more when one of the staff complained my carry on wasn't completely under the seat and actually took it and said she'd hold on to it for me. Not. I know that is just one experience but it was a bad one and there are other Airlines that I trust and am more comfortable flying with. read more

I needed to reach Delta to ensure Sam would have gluten free food on board. At 8:25 pm, I clicked on their online chat at 8:25 pm, and was told I would be connected to "a specialist" as soon as one was available. Tired of waiting, I called their 24-HR line at 9:00 pm, figuring I would easily reach someone. The recording said the wait time was "under 2 hours," so I waited on hold. At 11:15 pm, I was zonked and hung up. I turned up the volume on my phone so I would hear when the specialist wrote/texted back. At 6:53 am, the specialist texted me. I waited for 10.5 HOURS for Delta to text me back!!!!!! Only then did I learn they don't do meals on domestic flights; and if I wanted GF snacks for him, I need to bring my own (which I would do anyway!)!!!!!!!!!!! Now that is customer service, folks. TEN AND A HALF HOURS FOR A TEXT!!!! read more

If you're looking for a great travel experience stay away from Delta Airlines. Most uncomfortable seats ever. Their hub in Atlanta is a traveler's worst nightmare. Service stinks, delays are constant and lost luggage is a regular occurrence. read more

Good airline and they have the best frequent flyer program.

I would give zero stars if possible. This airline has definately been on a downward slide, now turning into into free fall. Here is the latest stunt they pulled on me. Delta changed my scheduled flight from 9:30 am to 2:30 PM, resulting in my loss of a day on my trip. When I called to enquire about an earlier flight, I was told that I would have to pay a penalty fee and the difference in the price for the new ticket. Good legwork, Delta. You lost another customer. read more

Very disappointing. They kept changing the cost of the tickets - my son and I booked tickets within an hour of each other. Mine were $70 more per ticket. When I called to double check they were like oh well too bad. Two weeks later I look again and again they were $70 less per ticket (I bought 4 tickets) I called yet again and was told it would cost me $200 per ticket for a price that I should have been given in the first place. I can't wait to see what other stunts these people pull. Absolutely deplorable. read more

Service at BDL is the way it should be for people. The frequent traveler should not have to see anyone but TSA. The part time traveler has to see agents. Baggage is fees now. Don't complain. The agents can't do anything. When I have an issue the agents and phone support are amazing, when you are nice to them. Fly so much I had to learn the hard way, be nice, you get more...... read more

Even though I was on an older plane, it was pretty comfortable and had reclining seats and decent cushion and leg room. I appreciated the small snacks that were offered for free and the individual entertainment screens on each seat. I wish Delta didn't charge for the checked luggage...but other than that I am happy with them. read more

Delta airlines is terrible, They charged me $26.00 for drinks I purchased on a flight I was on in April 2019. Then they charged me again $26.00 for the same drinks on July 3rd 2019 on a flight which I was never on. Delta would not remove the charge and I ended up having to cancel my credit card and get a new one. read more

Danggg; Delta is getting a lot of flack on here, so I feel the need to give my two cents. As an airline, I don't hate it. Delta is my hometown airline and it's the only way I can get a direct flight home--a huge plus in my book. I fly Delta at least 6 to 10 times a year out of BDL, and flights are relatively on time. Their staff is friendly and always helpful, so no complaints there. My one annoyance with this airline is the boarding process. I think this is just because of their gate location at the airport (end of one wing). Boarding is usually a sh*t show, with no clear defined line; very much survival of the fittest. Know what to do, and you'll survive just fine. read more

Been very good to me for 4 years. The delta folks here have been helpful, but more recently not so. Today for example, I checked in early, got my bags checked as well, and specifically asked to be placed on the upgrade list. The lady helping me on the priority line said most definitely... But she didn't seem to really understand English when I had asked for my mileage statement etc. About 30 min later, I went over to a different lady over at Delta, and I had not been placed on the upgrade list, ... Wth? Not even an apology when I pointed that out. read more

Miriam, John and Linda were so helpful in assisting me with my flight request. They provided excellent customer service. I will continue to fly Delta for their friendly and helpful staff. read more

If I could give them less I would. We took them 5 months ago to Alaska. The plane we took was so old, even my tiny 6 year old could not get comfortable in the seats. The customer service was horrendous, not thoughtful, and plain rude. We didn't have our seats together as a family, our flights were changed and not notified. Then we were stuck in the whole Atlanta thing in August 2016. Stuck in airport over 8 hours. We complained about and I said I wanted s refund all they gave us what three $200 vouchers for tickets. So here we are 5 months later traveling again. We were scheduled to leave at a certain time they changed our flight three times. One time was before blizzard Chris hadn't even effected the ground yet and they delayed it. There were other flights leaving? So they kept delaying and then they cancelled it. Ran my way to help desk. Was 3rd in line. They could not book me for anything to get me to my cruise on time. I said come up with something creative, as in get me out of here. She said she couldn't help. Go to those black phones on the other side. They could help you. We continued to ask for a manager while my son is wailing about him missing our vacation. They were no help. The manager seemed to try but no luck. We went to black phones, no luck and they refused to give us a refund cuz it was a voucher! Now we were pissed. So we decided we were gonna drive so we went down to get our luggage. I got there and they said our luggage would not be available for 8-9 hours or they could ship it to us. This is when I started crying. We had a cruise to board in two days and my sons medication was in those bags. I had enough for two days but not enough for the cruise. I made that known and the lady made this face like who gives a shit about this issue. I told her not to make a face because you are talking about my sons life. She snapped back at me, showing no sympathy at all. Another lady called me over. I begged her for our luggage, told her I would get it myself. She called the supervisor and truly gave me the best advice. The supervisor never came. She told me to not do anything start our drive and contact baggage and tell them to send our luggage to Fort Lauderdale on the first flight tell them about the meds and the cruise. So we did. By the time I left there there was s line a mile long I swear. Thank god I was ahead of the crowd each time or I would have been worse off. Our bags finally made it to Fort Lauderdale snd ww drove there. I will Never fly delta again. The least stressful time of my vacation was the 21 hour drive to CT to Florida, in snow with a kid. Delta airlines needs to go bankrupt and give us all our $$ back. This is only one story out of many. One man was going to miss his own wedding, another woman's grandma was dying. All because the corporation rules and regulations are ahead of people's needs. Pure bullshit. read more

Cant believe Delta Airlines will never take them again! Kept us 4.5hours late to 3am in the morning costing us lost work and instead of refunding our tickets or partial only offered $50 gift cards to stores I dont even use. storms just trouble with 2 planes that weren't safe to fly. I complained that this was unacceptable but they just offered the same gift cards again for my "continued loyalty"Please share this so they know this is wrong. read more

Christmas Eve, delayed baggage. Apparently they keep sending all 3 of our suitcases back and forth between ATL and BDL on an endless feedback loop. Merry Christmas to you too, Delta. read more

Nightmare for service. Flight cancelled with no explanation. 2 hour wait on phone to talk to someone. Website was useless. Their system is overloaded and useless for customer support. read more

Delta has impressed me on my last two flights, and the staff here in Windsor locks is oh so polite, and really helpful for my questions. They were attentive and knowledgeable for what I needed and I want to give them a pat on the back, as it was definitely earned. Thank you Delta read more

They lost my bags and made me wait last 3pm the next day from delivery. They changed their delivery estimate time three times. Ruined my whole day. Delta sucks and I'm never flying with them again. read more

Recently flew round trip from BDL to Ft Myers FL. Both trips and connections were smooth and on time. I have flown over 1,500,000 miles on various different carriers, and Delta has continued to prove they are the best carrier. I will always make Delta my first choice. read more

Just flew home from Italy on delta and can't say how happy we were. Our trip there was on another airline and less than stellar but they put us in delta going home and we felt like queens. The stewards were friendly and sincere and made our long flight a comfort. Meals were great and a snack too! Movies were all up to date. Totally didn't want to depart the plane. Diana Denise and Dana from ct read more

What can I say. Economy comfort rocks. Great snacks great movies best seats goid wifi the best airline in the us

Flew into Hartford from atlanta and the carry on luggage they forced me to check was COVERED in gasoline. I informed the baggage claim office and nobody seemed to give a shit. Now all my belongings and my car stink of gasoline. Thanks a lot delta. read more

.first..the pilot almost hits another plane. I have no idea how that happens..then I make it to Hartford after traveling for 10hrs to find out that they LOST MY LUGGAGE!!!! Wtf?!?!?!? I do not suggest using this airline...AT ALL! read more

We had an outbound flight to Detroit, Michigan (with plan to travel on to Pellston) out of Bradley last Tuesday morning at 550am. We were at the airport one hour before and did not need to check bags. The TSA line was unusually extremely long and I was concerned we would not make the flight. We told the TSA employees our concerns and they said it is up to airline to let you on if close to departure time. We ran all the way to the gate and the door was closed 12 minutes before departure time so we missed our flight out. The delta employee near by stated he could not help. We then spent a lot of time on the phone with one agent to rebook flights at a $75 charge per ticket and lost $200 per flight on the subsequent flight since it was booked separately. We could only fly into Detroit and drive hours to our destination. In addition -the first agent disconnected from the line and I had to call back. The change in flights resulted in hours lost to our trip to Mackinac Island and higher expenses for our trip. On the way back out of Detroit on Delta the line to board onto the plane was stopped as wine was served in first class. This delayed departure. I am extremely disappointed in Delta for their lack of customer service. I can't believe they can't hold a plane for 5 minutes for travelers stuck in TSA but can for their high paying first class travelers to serve wine Unbelievable My husband and I travel for work and pleasure frequently and will select other airlines. read more

Delta always has horrible service , flights are always canceled or delayed and I got to the gate ten min before my flight was scheduled to leave and they wouldn't let me through the gate, horrible service every time read more

Great people. there was a flight attendant who i believe was named kelsey m oaks. She had incredible service and was so nice. When she was speaking over the loud speakers she messed up the wording a couple times and one of the other flight attendants said "she's nervous" but kelsey kept on rollen! Overall great experience!!!! read more

This place is terrible. Everything was cramped and I was not treated with respect. They also lost my luggage that I had to pay 25 dollars to ship. I am very upset. I do not recommend this airline whatsoever. read more

After sitting on plane for 20 minutes at gate, we pulled away on-time so airline could log an on-time departure...now we are sitting 100 feet from gate for over 20 minutes with NO explanation. Announcements, etc. This is not the first time. This airline knows nothing about customer service!!! read more

My first experience with delta was nice a few years ago but the policies for compensation are disappointing. I recently booked a flight for October at JFK terminal, NY a few weeks ago and got turned away for any compensation (or even an upgrade for that matter) when the price went down. I wouldn't complain normally if it was only a couple of dollars but $100 difference per person really adds up!! Me and my partner are very disappointed. read more

Stuck at airport in Hartford because Delta simply cannot get the job done, and they knew it before I came, but did not bother to tell me. Now, after I've already dropped off the rental car, they say there is nothing they can do. Pathetic. read more

I recently booked a trip through Priceline on Delta Airlines. The trip is a much needed vacation for my wife and myself. A little backstory, my beautiful wife is from China, and thus has a very unique name. When I booked the tickets I used the name that she uses every day, Xiaomin. Not her legal name Limin. When I found the error on the tickets I notified both Delta and Priceline. After hours on the phone and on hold to no avail, I was told that they could not change the name on the ticket to her legal name and also could not refund me the money for the purchased ticket so I could purchase a different ticket with the proper name, also they could not guarantee that if I booked another ticket for my wife that we would be on the same plane(she is afraid to fly alone). Thus I had to cancel the tickets for both of us (50% refund) and purchase two new tickets. I was incredibly disappointed with the customer service from both Delta and Priceline I was not trying to defraud the system or to get one over on anyone. I simply made a mistake of the name she uses with what is on her government issued ID. The ticket was intended for her, it was an honest mistake. My wife and I will make the most of the situation but the added costs and time spent on the phone have really put a damper on what should be a very exciting and needed vacation. read more