The last several years have been tough on airlines but to some extent they deserve it. Increasingly these airlines have gotten into the habit of not regarding the flying public as the only reason they exist. The lack of customer service had become a serious problem as increasingly we were treated as though we were cattle being herded into box at the hands of flight attendants and gate agents that didn't seem to care a lot about their job. After American taxpayers dumped more than $50 billion keeping these airlines alive, it is time they behave as though they appreciate us. I have taken two domestic flights on United Airlines in the past week. On each, from the agents at baggage check-in to the gate agents to the flight crews and flight attendants I found people almost uniformly friendly, smiling, helpful, and telling me how much they appreciated me flying United. See, at least acting appreciative toward the flying public isn't difficult but it does take leadership. Keep it up, United. Other airlines pay attention! read more

United Airlines - Dulles International Airport - Airlines Near Me - Windsor Locks, Connecticut

These recent flights have been a learning experience given that I had been flying only Delta for more than a decade. But United has recently picked their non stop service to mid sized markets I now fly more often. Sadly, Delta does not have nonstops to either. I strongly prefer Airbus planes which I always get on Delta. But United is updating their Boeing, which better than they were but definitely not up to Airbus. Flight attendant teams seem generally better on Delta but here again, United is improving. Both airlines now have much more diverse staff than years ago and I am thankful for this reality. But connections and cost are always the major consideration for me. read more

This airline is a ZERO!!!! Worst run airline in the history of this county. Management and the CEO just sit around on their throne raking in hundreds of millions of dollars lining their pockets while screwing the traveling public by overbooking and canceling flights. This is a deplorable airline and should be boycotted. They cancelled my flight coming in the night before for a real early departure. I was originally to arrive at my destination at 11:00 AM . The rescheduled arrival time is now 1015PM. They added an extra leg and I have to change airports for one of my connections. United Airlines you are one and done with me. Get your shit together read more

It may be ascribed to Einstein "that insanity is defined as doing the same thing over and over and expecting different results." That would describe my experiences with booking flights with United Airlines. I can't remember the last time I booked a flight on United and something didn't go wrong. It almost defies logic. Unfortunately they control the most flights out of SFO. I don't think zero stars is an option. read more

Ive been waiting to write this review because I was so angry; my anger has not subsided. Flight UA719 (Hartford) DC to LAX fight time: 5 hours and 30 min. I got on board with a velour sweat suit outfit +/- circa 1985 along with additional sweater over it. 25 minutes in air I checked the air above to ensure it was closed; it was. I realized 1 hour into the flight I was going to freeze like a piece of meat in a freezer. I BEGGED, BEGGED the flight attendant for a quilt that they pass out to first or business class, and she replied NO. I felt like I was 22 being in jail for dui which admittedly I was guilty off; Ill never forget how cold I was in jail and how it taught me a lesson. This, I was innocent. Sober AF. I didnt fly first class as my trip was a present for my birthday from my family who clearly were being cheap. I froze for 5 hours and 30 minutes. My ears froze. My Nose froze. My entire body was shaking from the freezing air. I looked around; people had their sweaters on their ENTIRE FACES. I didnt have an extra sweater to suffocate myself because I checked in my bag. I begged the universe to forgive me for anybody that I may have made fun off?....why did I deserve such torture????????? Next day I was sick for SEVEN DAYS. My entire birthday I was sick; I missed so many fun events my friends paid for and planned. Took COVID test; NEGATIVE SURVEY SAYS: F*CK UNITED for their horrible AC system and for ruining 7 days of my life. Never will I fly with you. You are gross, selfish and have NO compassion. read more

Embarrassing bunch of lies by this airline. Tried to separate us as we were sitting down. We ended up sitting in two open seats rather than accepting the unreasonable last minute mandate of middle seats, apart from each other. If I didn't know better I'd think they don't really consider their clients... oh wait. After 5 flights in a row on the fabulous SOUTHWEST AIRLINES it's nice to have the reminder that all other airlines, and especially United airlines, SUUUUUCK! To add insult to enjury, Dirty toilets!! read more

Although I wasn't happy that I got charged at the gate $40 for a carryon, I was very relieved when the ticket office manager Chris Williams saved my day when there was a mistake on my return flight reservation. He was very courteous and understanding my situation and made our trip a success. We need more customer friendly agents like mr Williams, not the arrogance of the IAD team. read more

Worst airline ever. Called customer service regarding a baggage issue and was on hold for 2.5 hours. They answered and the call dropped! Unreal. They weren't letting my friend carry on her luggage from Hawaii to Newark. Not even for a fee! Options were to leave all her stuff in Hawaii or check the bag all the way through to Orlando! She should have just been allowed to carry it on as it was a small bag. These people are awful and don't care about their passengers. read more

United Airlines - Customer Service hold time! Ridiculous - Airlines Near Me - Windsor Locks, Connecticut

When the gate agent makes you stuff a tiny purse into your tote bag (when it's clear that it will fit), it's harassment--not a space or safety issue. Reminding me yet again how awful flying can be when airline reps have a bad day. Always the way with United! read more

My flight got delayed 2 hrs, then my flight back got canceled and now I am stranded in Portugal with no flight home and I don't know where my bags are. read more

Wasn't the worst experience, but nowhere near the best. To sum it up, the COVID procedures were subpar, the food served was kind of a joke, legroom was cramped, and the wifi wasn't functioning adequately. Didn't have perks to be honest, the good aspects were just things that are expected of airlines. I won't be too depressed if I have to book with them again but try to avoid and find better reviewed airlines. I flew with United on a round trip from Newark to Burbank with a connection in San Francisco and, with the exception of the San Francisco flights, all were at FULL capacity. They notify you night before about this with a half assed solution to go to another airport that might have less passengers, instead of being responsible and allowing less on board. Not sure if this is a problem with the industry in general with social distancing, but a packed flight and a single alcohol wipe isn't the best mix during COVID-19 flying. They also claimed to "clean up" before passengers arrived but some planes were crusty as hell considering the wipe turned out pretty dirty. With boarding there was an ATTEMPT to respect social distancing but it doesn't really do much for COVID, just time efficient and organized. *Tip* Bring your own sanitizing wipes and plenty of hand sanitizer! The food was lackluster (as expected so no disappointment there) but the policy of allowing passengers to remove masks to eat is kind of confusing for flights that aren't over 5-6 hours... Entertainment options weren't horrible at least. Just come prepared with your own so you aren't left suffering. The flight attendants and pilots weren't too rude either, most of them being very polite. So no complaint with the employees for my experience. read more

I will never fly united again. This is my 3rd bad experience. The customer service is terrible. They don't accommodate for delayed flights. I'm not out hundreds of dollars for "weather" delays but there are no storms on the map. If I could give negative stars I would. United ruined another weekend and cost me a fortune again. read more

I was supposed to leave from BDL to IAH with United on Wednesday 4/5/23. However my 2nd flight was canceled. When I looked to rebook for the Thursday there was nothing available according to the app. when I checked later on the evening there was a 7pm flight leaving on 4/6/23 so I booked it. The day of my flight new flight 4/6/23 i was being told I have to leave 4/7/23 because the flight on 4/6/23 was full even though I had already booked. This was an extreme inconvenience because I have a terminally ill mother, I filed FML with my job so I could care for her. I spoke with supervisor Maria and she was not willing to put me on flights that were available because only first class was available, even after I explained to her my emergency and that I have complementary upgrades because I am premier member so it shouldn't matter. No flight voucher or flight miles were offered to make up for the situation. This is completely unacceptable to treat loyal customers like this. I paid 500 dollars for a 5 day trip with my mom. Now my trip is only 2 1/2 days. read more

I usually have more than 100 flights a year this year is no different I was a loyal customer to Continental and got converted with the take over / merger or whatever. Flying today is not what it was 20 years ago less flights higher fares are just part of it. This airline is on top of their game most of the time but this is not a discount airline so if it's just about price go to the smaller guys and get from point A to point B like a cow in a cattle truck. From experience most issues I have is not with United it's with the airport or the sub-contractors like Wisconsin Air the baggage handling group (reminds me I will yelp them next if that is possible). Expect delays long line and stupid people that's part of the new age of flying but I still get the service and commitment from these guys. I will continue to be loyal to these guys and I will earn my platinum statue and sit upfront in first class and have my free cocktails and lunch served on china. I applaud United for being number one! read more

United Airlines - Pre-take off alcoholic refreshments I love this airline lol - Airlines Near Me - Windsor Locks, Connecticut

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HORRIBLE HORRIBLE HORRIBLE get to the airport a "DAY" before you depart their lines ate AWFUL. Staff at ticket and luggage are rude and nasty . Directed some people others allowed to cut lines. Complete CHAOS . I arrived at the airport TWO HOURS AHEAD OF TIME .. barley made it on the plane . Due to the chaos of all the people and no direction. To make matters worst the plane was HALF EMPTY .. as we get on we ask to sit towards the front in dome if the empty seats and are told no. After we sit people from the rear of the plane are then allowed to move into the empty seats we asked for . Just a horrible experience awful way to start a day of travel. read more

I need to change the name on my ticket. What does that cost an airline? Absolutely nothing. What will it cost me? $144 for the ticket they will not refund. $450 for the new ticket they would have to sell me. $494 to correct the name from an online booking. Okay, so I can be grateful they did not punch me out and drag me off a plane .... and it is all a first world problem relative to their contribution to global warming... so whatever. I have to call my son and cancel his vacation. read more

Stopped in at the United counter and checked in my bag, was fairly quick and efficient process and I was on my way to the TSA security checkpoint! read more

We were headed to Chicago, with a car seat. We used the quick check-in touch screens, and I can tell you, it's a pain in the butt when you are trying to check-in a car seat. They asked if we had one or two luggage to check-in and we said one, and tried to find the part with the car seat check-in, which was never there. We waived over at one of the employees and he helped us right away. He was pretty quick and efficient with assisting us through this process. The flight was loaded fairly quickly and the flight attendant was very kind. We had no issues. The plane was nice and clean. We would totally fly through United again. read more

No effective human assistance for problems with kiosks and customers needing effective help at BDL check-in before 6 AM.

More than a half hour hold plus re-directed 3 times to the "right operator" to find out if my sister had gotten on the plane or not. I'm worried about her coming from Germany and had no way of contacting her. All I needed to know was if she got on the plane or not. Worst airlines ever. read more

Absolutely unsatisfactory customer service and follow through. If this is how United treats their Premier customers, how are they treating economy customers. 1st required wheelchair service down the ramp. One minute before boarding flight 795 to Chicago I had to ask for someone to push me to the plane. I ended up limping the access with my carry-ons. On the plane only to learn "only water", no breakfast as stated when I purchased my flight (did not eat prior to flight) No ice only warm water! When flying, United has always been my choice, not anymore! The nickel and diming clearly reflects United's lack of customer service and treatment of handicap is appalling! Save your money, don't fly United. read more

Hands down the worst flying experience I have ever went through. Other than the man at my gate who helped me reschedule my cancelled flight yesterday, the male staff member checking in bags was extremely rude and spoke to every customer in an unacceptable, negative way. With my flight getting rescheduled for the following morning at 6 am, I assumed I wouldn't encounter other issues. However, I had to wait in a line of around 100 people waiting to get their bags checked, resulting in many people missing their flights. The TSA employee working for American Airlines even commented to those waiting in line that, "He had never seen the United Airlines line this long." In contrast, every other airline at BDL had the complete opposite experience for hose flying their airlines. The photos posted show the American Airlines bag check-in vs the United Airlines check-in (taken within seconds of each other). I would strongly advise others to not fly United Airlines. read more

United Airlines - United Airlines bag check line (the line was too long to get in 1 photo) - Airlines Near Me - Windsor Locks, Connecticut

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They should really try and be like southwest. Never flying united again. You are lucky I had points!! Muaahahahhaah.

Just want you to know what's happening with united airline. I had a flight from LAX to Allentown Pa on June 28 th 2021. When I went to check in on the 27th. The web site told me to call . I did , waited on hold for over an hour. The lady assigned to help me told me I had no ticket . I told her I had confirmation number and seat assignment but she wouldn't listen. She just kept saying I had no ticket like she was reading a script. I asked for her boss and he had the same script. Finally I told him can't you think for yourself. Put yourself in me shoes I have a seat assignment and confirmation. Same scripted response. I then said fine how much to get on this flight . He said 1000 dollars. I asked what happened to my original flight . Just more stupid answers . I then asked for his boss he took my number and said he would email his boss my number and he would call within 24 hrs. I told him the flight leaves in 18 he went back to the script. I got ticked and hung up snd booked on American 800 dollars still have not heard back from United 10 days later. read more

Awful experience. Although weather can not be controlled, customer service can. After arriving late to Newark, a long line to be told nothing in a condescending and rude way, then directed to a long luggage claim line - where they basically stopped doing anything, and consistently told we'd "probably" get our luggage in the right place... one employee (Wellington) saved it. Overall though- incompetent, apathetic and rude. Finally arrived in Hartford 12 hours late (no accommodations in that time period), and with a NUTJOB flight attendant... read more

I can't even give this company a 1 star. They aren't that good in my opinion. The service, especially their customer service is the worst. They are ready to blame everything on being computer generated when asked why two different costs arise for two people seeking the same type of upgrade at the same time. The only time I have flown this horrible airline since 9-11 when they left us on Maui and cancelled our tickets and told us that we would have to pay for a new flight home. Delta picked up those tickets and flew us back to Denver. The only reason I am flying them is that my company booked the travel with them. In an expensive industry that is supposed to be focused on the service component, they are only focused on their pockets and the money they can scam from people who do chose them. I would definitely steer clear. There are far better airlines out there that actually do care about their passengers. read more

Zero stars if I could. This airline is beyond terrible. I don't even have the energy to go into how much aggravation, time and money this airline has caused myself and significant other. Everyone do yourself a favor and steer clear. If you think you're getting a deal, reconsider, because in reality you're getting an absolute nightmare. read more

What can I say about United , well I travel frequently for work , and united is on the bottom of the list . Their flights get delayed and cancel pretty regularly and their costumer service representative are not helpful , rude and not approachable , it's almost like they are a getting a joy of your misery. Do your self a big favor AVOID united ! read more

Booked my flight from CT to CA with 7 other family members 5 months in advance and we all got split up into 3 different flights the day before. We also got split up coming back. In our first stop heading to CA, we had to wait 3 hours due to "technical difficulties". We then boarded and sat in the plane for another 2 hours before they gave us an update on the flight...apparently the brakes were getting fixed. They didn't really do anything to ensure us that they were appreciated of our patience and business. They could've at least given us a drink/snack! read more

IAD United Customer Service staff required retraining on telling the truth! Three delays and a canceled flight later I now sit waiting to see if United can find/deliver a checked bag. NOTHING IAD United Customer Service said was true and now I am dealing with a different air carrier to try and have my bag delivered! If I had been told the truth I would not have changed airlines and airports and taken a later United flight! To my six fellow rerouted passengers I feel your frustration and will also avoid IAD United in my weekly business travels! Tell us the truth instead of being in a hurry to get us out of Washington! read more

My wife and I have used United Airlines several times in the last couple of years. Each time, there has always been an issue which causes delays. The first time was a mechanical issue. The next time, tires had to be changed. Then breaks had to be replaced. I certainly understand that safety is always a priority. But I would like to have a flight that departs and arrives as scheduled. As an international business, scheduled maintenance should be done on your time and not the time of your consumer. read more

Usually I don't have any problems with United, but this morning was awful. Only one employee working at check-in, and when the second one came I motioned got her for help and she told me to wait. I stood there for 15 minutes watching her help people who had gotten there AFTER me. The screen asked me twice if I was still there. read more

Terrible. Went with United...should've known better because our 4pm flight just got delayed to 5:30 and now to 6:30 and now we're going to be missing our connecting flight and won't be getting back till tomorrow. Also, if you're going to screw your customers over like this maybe you should at least have decent customer service and not have the most unhelpful, rude employee "taking care" of everyone. Livid. read more

I had the worst experience this week through United Airlines! I will never book another flight through them again. The agent that helped my boyfriend and I was extremely rude and inconsiderate. Our flight was delayed and canceled over 6 times. They were so unorganized, and all over the place. No one knew what was going on. I would rather book a flight with SPIRIT which is saying a lot! I was told United airlines was as good as Delta, boy were they wrong. I'm extremely disappointed. read more

Literally the worst airline I've ever flown. When I got my bag from baggage claim, my toiletries were missing and my things were broken. Never flying United Airlines again. read more

BUYER BEWARE! We booked and confirmed flights and seat assignments months prior to flying. Lo' and behold when reconfirming the itinerary we discovered the airline had made a change to the reservation never notifying us and changed our seats to middle seats. Of course for an extra $668 we could confirm Economy Plus seats. The airline monopoly strikes again. Flying transatlantic and cheated once again by an airline practice that is becoming the norm. As passengers who travel 50% of our work life we understand customer service has fallen by the wayside. However, the transactional approach of "Sorry there's nothing I can do for you" is happening more often than not. Avoid this airline whenever possible. read more

I am so upset with this airline that no matter what the cost difference I will never fly it again. I called to ask to cancel a flight and reserve for future use. A family member had an accident and I needed to stay home. They were kind enough to cancel but stated that I will need to pay a $200.00 change fee when I reschedule my trip. That was the amount of my ticket. They are unaccommodating and the agent I spoke with said " I don't make the rules I just let you know what they are". It's bad enough that flights are so expensive and that the airline makes money with the fees and baggage check in but to charge such an astronomical amount to just change a flight, you need to charge $200.00, I didn't ask for a refund United. . Sickening. read more

I dont know where the crew was stationed, but on a small commuter flight from Chicago to CT (Bradley), they were pretty incompetent. I thought by having a trainee with a more seasoned flight attendant with her would have improved things. We actually had three flight attendants. The trainee seemed sweet, but was oblivious to safety issues. Despite numerous trips through the plane, nothing was said to the multiple people watching their ipads during landing. I should mention that announcements were made to put all electronics away. The trainer yawned obviously throughout the trip and was pretty checked out. I had no confidence in this crew that any assistance would be provided during an emergency situation. Overall, United Airlines was one failure after another. At least it will make choosing my next flight easier because they will be eliminated from the process. read more

I acknowledge the weather is bad but customer service does not need to follow suit. Pam at the 1.877.437. 2998 was rude and hung up the phone on me when I requested to speak to a supervisor. I can only hope she receives the same compassion less service she provides to others. read more

I will forever avoid this airline at all cost. They nickel and dime you for EVERYTHING. Their process is so inefficient you will surely be waiting and waiting and waiting. They constantly overbook their flights so be prepared to be bumped or moved. They DO NOT care about their customer AT ALL, customer service is a joke. read more