The online check-in process using the app is extremely sketchy and not trustworthy Within seconds of the app opening for online check-in, I clicked on it to check in, and now I am in the eighth group to board the plane On top of all this, I upgraded and paid extra for seats to the connection airport, and to the destination Something is terribly wrong with this process. I know I was one of the first check-in and I'm one of the last to board. WTF... read more

Southwest Airlines - Gate 4 - Airlines Near Me - Windsor Locks, Connecticut

Flight attendants were blatantly disrespectful and impatient, they were treating customers like dogs

I am a very loyal southwest flyer. I fly over 100 flights per year and have for almost 20 years. I experienced two horrible events on this last trip to Hartford ct that were a real surprise. 1st. The flight attendant on the flight grabbed my sweater, which was on top of my bag along with my coat in a near empty bin - after all had boarded and threw my coat am sweater down on me hitting my wore and the person next to me. Did not hand them and was extremely rude. I fly several times every month and have never had that experience. Dreadful. 2nd. Was hustling stopped to be made to check my carry on. A travel pro that I use every week and have flown thousands of flights - because it was too big. Bags of all sizes bigger and fatter went by as I talked with the supervisor and she selected my bag to be checked which fits in the overhead as it's the same bag the pilots use and that I fly with every week. She did the same for one other man. we were both frequent a list fliers and stunned by this action. The gate agent said sorry she's my supervisor I can't do a thing. I have her employee number and name and will submit to southwest directly. As a frequent loyal flyer I am stunned and extremely frustrated and angry with both actions. Input up with all sorts of issues as a regular flyer and have never submitted a negative review before. Or a review at all. This was rude and out of character but terrible. read more

I am starting to feel there are contents on the world. SW falls into this lousy world. We feel they know early in the day our initial flight would be delayed. If that were the case (and it was ) then if they let us know we would have made other plan. Would have stayed where we were another day. No big deal. But they didn't. Got to the gate and we were greeted with a woman with a snake disposition. I know it was not her fault but she came out on attack. An hour before our departure we were asked if we needed to make other plans. She said at the moment we had 27 min between connections so there was nothing to do then. 917 pm and as far as I know flight to Baltimore still has not taken off. All of this was becuse of a bad plane. Just let us know. 6-12 hrs before and we can make other arrangements. I could drive home in 12+ hours. Easily time wasted at the airport. YOU KNEW that plane coming in was broke. I am lucky I am of an age and have a wife that makes a good wage. This doesn't hurt us. It's a positive inconvenience . Shout out to MGM Springfield for hosting us! F U. South West. And the pain in the end is that you probably have the power and don't give a s#it about the regular people. You care about profits on a daily basis. We may be forced to use you on occasion but won't like it. Also. To the woman who was originally at the gate we could have taken care of this whole thing at 3pm when we got there. She was flat out rude. We approached in a sincere and non confrontational manner and she did not care at all. F u lady. We cancelled our reservations. And rebooked with another airline. SW take notice!!! read more

I'm so DONE with Southwest Airlines!!! Used to be my "go to" flying choice - but NOT anymore!!! Now they have fewer and fewer flights to choose from, very very few non-stop flights to ANYWHERE and on a flight that was supposed to leave BWI at 10:30 p.m., we are still sitting in the tarmack at 11:33 p.m. because we had to wait over an hour for luggage that they couldn't manage to get in the plane with the people..... For OVER AN HOUR????? DONE WITH SOUTHWEST AIRLINES!!!!! read more

I will NEVER use this airline again...after my daughter had a ticket that her company bought her, southwest said it was fraudulent and could board the plane so I bought her one and the same thing happened stating since her name didn't match the person that bought it... ridiculous because I have bought her tickets before and never had an issue. She was able to get through TSA and not able to board the airplane so she was on the other side of security for 12 hours before another airline was able to get her home. i called customer service and got "there's nothing we can do" so thankfully American Airlines came to her rescue .. read more

It had been a long time since I last flew on Southwest Airlines and it wasn't the best I can say that. Some people like their open seating plan, I'm not particularly fond of it. We were delayed for a bit due to a mechanical issue so a lot of us missed our original connecting flight. Not my favorite airline but it is what it is. read more

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This airline is awful. They don't care to stay on schedule. I don't know how it happened but they had 5 people on the plane who didn't belong on there. How are people even allowed on the wrong flight? I know they check by computer your ticket as you board so how did this happen. This further delayed the flight. They destroyed my luggage and told me they weren't responsible and to put a claim into my homeowners insurance!! WHAT THE F*#^??!! Apparently they aren't responsible for anything! This is the first and definitely the last time I ever fly on Southwest Airlines!! read more

THE WORST--Awful experience, just awful. Yesterday, they cancelled our flight from Providence for a long weekend with our youngest boy in Disney, Orlando. Rebooked for the next day, today out of hartford. This morning our flight today is cancelled with NO alternatives and a Now a FOUR hour wait on the phone lines. We are now at the airport with a million stranded folks, having lost all our money for the hotels, rental cars & tickets for this holiday weekend. I have no idea how this once good airline has sunk so low...Maybe they are going bankrupt or something?! Next time we stick with JetBlue. DO NOT FLY SOUTHWEST read more

Lots of things to love about this airline and a few things to hate overall they work hard to provide a nice flight experience and if I can get a last minute non stop flight I always consider the option. Pros- - Airline staff works hard to keep the stress out of flying with their funny routines and cheerful smiles. - They have some great non stop flight to most of my frequent destinations - They still offer snacks and my luggage flies free Cons- - The boarding procedure is ridiculous people moving from space to space to get in the correct order like it's some kind of status symbol. - What's up with the blue sleeves on the boarding passed I pay extra to get preferred boarding and you free loaders go in front of me on a discount fare. - No first class seating read more

Mostly pretty good service over the years. Love the free bags policy. Check in system can be daunting for first timers who haven't grasped the concept of lining up by group and row. And unless you are in the know, some people freak out about not having an assigned seat. Sometimes the connections can be tight if you are on the wrong side of the connecting airport. The flight attendants have great personalities and some of them are super entertaining. All in all, we like SW a lot. read more

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I am a fan of Southwest Airlines, but not as much as I used to be. They changed their rapid rewards program, so it is not as generous as before. You get points based on distance/price rather than per leg. The change makes sense, but it benefits Southwest more than their customers. Southwest prices can be higher than other airlines too NOW (SWA used to be one of the low cost leaders). One plus is that they haven't started charging for checked-in luggage. You still get two free bags to check-in. Another negative is flying from LAX to Hartford, CT. There are no direct flights, so you must first fly to another city, then connect to Hartford (This is true for all airlines, so Southwest is no different than any other airline). I've had to fly through Chicago, Baltimore, Orlando, Houston, and Denver. It makes the trip to Hartford or back home to LA that much longer (especially if you have a long layover). The service on Southwest is usually above average and the flight attendants are friendly and personable. Overall, Southwest is still a good airlines, but not the cheaper alternative to other airlines any longer. Xie Xie! read more

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I fly enough (and use enough points) to score a companion pass. . .They always have free bags (2) and I like the class less service. Its a airline, they aren't perfect. sometimes they land with the nose instead of the back. Not on my flight, mind you. . . Yet all in all I will keep coming backk. Its perfect airline for denver, goes everywhere, and man. . .you can't beat the fact that they treat everyone the same. . . .I think that under-rated. read more

I have gotten hooked on flying SWA. Some people don't care for the herd as you line up in the A, B or C group however have you begun to notice people clutter the area on all other airlines? I mush rather take my spot in like as number A25 than be in Zone 2, cut through the crowd of everyone on that flight hovering by the gate agent and follow the swarm in with Zone 2. I fly SWA enough last year to be A list nowadays so I was at the SWA gates in BDL many times. I find the gate agents to be incredibly patient and pleasant. I was there for all four seasons and watched them during some of CT's inclement weather deal with disgruntled travelers while remaining professional and helpful. read more

I used to love flying SW and have been flying with them since the 80s. It is now time for me to start using other airlines. Between cancelled flights, late flights (and they've adopted the American Airlines bad habit about lying about why flights are late), and their now outrageous prices, it was a nightmare. All the planes I boarded were dirty and you would think that with the pandemic, they would clean these planes...ugh! They did not enforce the mask rules at the terminals and the counter ladies in Orlando are rude. I have always HATED talking to the counter ladies in Orlando, yesterday they were meaner. I happen to love my job, but these people who hate their jobs need to move on. The ONLY saving grace about SW is the flight attendants. They are always the best. So...goodbye SW, it was good while it lasted. Stop blaming Covid on your poor performance and behavior...it's been a year and a half and if you haven't figured out how to do things better by now, shame on you. read more

I am not happy with South West airlines they canceled our flight 30 minutes before I takeoff. Then did not give us an alternative flight. We are supposed to get on a cruise the next day and now we have no flight. There are 10 of us! Southwest was not nice to us and treated us like complete trash on top of not even giving us a good flight option. I do not recommend Southwest airlines read more

I was flying out of Hartford with my Emotional Support Animal and Southwest was great about giving me a preboard pass so that me and my pooch could be the first on the plane to pick a seat that would fit our needs. Friendly and helpful staff in Hartford -- thank you! read more

Sitting on plane because they don't have enough staff to unload it ..... really. Delayed out of Md for no reason and flew around Bradley about 20 times. Always hated SW. aka the poor mans plane. read more

My child had an issue on the plane and Southwest handled it wonderfully and with care from the de-planing to the handling of the unused flights. Job well done. That's all the details you get. My kid is fine. Not enough gets said when tough situations go well. Always have been a fan of Southwest, this just cements the sentiment. read more

Very friendly staff. Quick and easy to get to here and quick and easy to board the flight. No outlets on the chairs so you just see everyone on the floor charging their phones lol. Security is nice with dogs walking everywhere. You feel safe here. read more

Wasn't too sure about the boarding process at first but I am now in love with it and prefer it over the regular or "normal" boarding process on other plans. I am a window sitter and love that I can get on first and get seated and comfortable. I always pay the extra ten bucks for the early bird boarding. It's worth it!! Friendly and funny flight crews, they make the flight just that more enjoyable. Thanks Southwest :) read more

Southwest Airlines - Airlines Near Me - Windsor Locks, Connecticut

I am a big fan of Southwest and try to travel this airline whenever possible. I love how friendly the agents and attendants are to all customers. Southwest employees seems to be light, humorous, and real. The biggest selling points for this airline though is affordable flights and no luggage fees. Even if I find a better price on other airlines, by the time you factor in the fees you pay for the bags Southwest is usually a better deal. I also like if you have to cancel or change your plans, you keep what you spent on your original flight as a credit to use within a year, even if you book the cheapest "Wanna Get Away" fare. I have no problem with no assigned seats, especially when travelling alone. I just make sure to check in 24 hours in advance and usually a relatively decent boarding position. The one time I did take advantage of the upgrade they offer of early check in because I was travelling with the entire family, I still ended up in the "B" group so felt it was not worth the extra fees. I am also a fan of not even having a first class section. I dislike feeling like I am in a lower class because I choose a more frugal travel option. Walking passed the already seated first class customers on other lines in their cushy seats with a glass of champagne staring up (and simultaneously down) at me silently laughing they are better than me, just irks me. At Southwest, we are just one big happy family trying to get where we need to go. Oh and speaking of champagne, if you do want a wine, beer, or other cocktail they are only $5 on the flight. I did not realize how good of a deal that was until I had to fly another airline recently and discovered the prices for drinks on other planes are just not worth it. I travel often and have almost always arrived on time, or a little early, with my luggage and a great overall experience. Love Southwest! read more

Southwest Airlines - Airlines Near Me - Windsor Locks, Connecticut

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Its an airline. And for now seems better than others, maybe except Delta. Seats are tight, snacks are minimal, but all airlines are sadly like that. Seating is a bit predatory. You buy a ticket and then have to pay $25 more per person, per flight, to go before others in their open seating system. They should disallow dogs. What a buzzkill. Especially for those with allergies. Should be happy nobody had a "service" Pony, scorpion, or snake. Staff seems helpful, but little they can help with. read more

I have been a southwest card member and have flown southwest and various airlines in the past. I had the single worst flying experience of my life on southwest last month. I am an attorney and I know and understand that tickets are revokeable however my flight was cancelled and I was put in another flight that was scheduled 7 hours later. Upon entering the plane the stewardess was unwelcoming and rude. We sat in the plane for three hours waiting to take off at which time the stewardess kept her back to us and was observed sitting in the cockpit ON THE PILOTS lap (yes, I snapped a pic because I found it outrageous) We were told because the flight was short that we would not get snacks or beverages and that we were waiting for someone's luggage. I asked (being that we were sitting there for three hours) if we could have the snacks while we waited for take off at which point the pilot asked to see me at the entrance to the plane. When I got to the entrance he requested that I turn off my phone which I did and he proceeded to berate me. He was yelling, pointing in my face and threatening to have me arrested when we landed. I literally could not believe what was happening. He told me that if I spoke to anyone, including my peers, he would make sure I never fly southwest again. Now, in retrospect this is comical however I was REALLY UPSET for a few days. I even questioned posting this however I intend on deleting my southwest card and flying on a different air line hence forth. Be careful everyone. Pilots are on a power trip. read more

Booked flights in Nov 2019 for an April 2020 trip. Once flights were all cancelled due to Covid, we were given full refund via future trip credit. Was told timeframe of expiration of that credit and was not thrilled. Just went in to look at it and remind myself of the date inly to find that Southwest had extended way out to Sept 2022. Way to go Southwest! Very customer friendly and great way to build brand loyalty. I fly about 8-12 times a year and will always start w/Southwest and make every to support you with my business. And I will be telling others, work and friends, about how you extended the travel date of the credit. Thank you - Peter T read more

We had a singing flight attendant that made the take off and landing more pleasant! I didn't get her name, people behind me needed to get off and I couldn't take the time to stop and give a compliment. Thank you, Dear Southwest Flight Attendant, for singing! read more

I just took two flights with Southwest (within ten days as roundtrip) and upon my arrival to my first destination I had a buckle on my bag broken off. However, I wasn't too upset because hey, buckles are easy to replace and repair. Mind you, I'm a backpacker and have an Osprey camping bag. So there's buckles and ties and zippers all over the bag. Upon my return home, I received my bag from baggage claim only to find my front nylon pocket was completely torn up! I promptly went to Southwest Baggage Service and asked what they would do. With extreme attitude and unpleasantness, I was told that my bag was not considered luggage! Because "luggage" has metal reinforces framework. If they know this, WHY did they treat my bag SO poorly? It takes a lot to rip up a camping bag, they're designed for the nitty-gritty. I was ALSO told, with attitude and distaste, that luggage goes into the carrier stacked in large piles. So there could easily be 600 pounds on top of my bag. Okay, I am aware of this. I was packed accordingly. I didn't put anything fragile in my bag! If I did I would have told the baggage check personnel that it was fragile! On top of this, if my bag was checked and sent in a BIN, why wasn't it handled with care the rest of the way??? I called customer service on my way home after my terrible encounter and was told that there was nothing they could do, and that I'll have to call the headquarters on Monday. Why should I fly with a company that treats my personal belongings so poorly?! Last time I flew with Southwest, my luggage was lost!! read more

Southwest Airlines - My most important pocket, nonetheless, where I keep maps and navigation tools. - Airlines Near Me - Windsor Locks, Connecticut

First time in years I have travelled on Southwest. Every flight was full. If your boarding pass is A or a B you are assured of getting a window or aisle seat. Some fool themselves into thinking and hoping nobody will sit in the middle seat. Sounds selfish and unsociable to me. Then when the inevitable passenger comes to sit in the middle, the passengers on either side are usually annoyed in some way. I am not proud to be a human or American when I observe that kind of behavior. Combine that with the width of the seats being suitable for 10 year olds and you are miserably uncomfortable for the entire flight. Not worth the savings to be put through all that. read more

Stuck in Hartford for over 4 hours without a good reason. Now told we are delayed even more. This is very bad customer service. They are not telling us the truth and everyone is really upset. read more

Landed and literally sat in the plane for over 45 minutes in silence with no updates on why we weren't at the gate yet or anything just sat there never spending money on southwest again read more

Friendly staff. Seamless boarding. Free checked bags.

I am a fan! On time more than average. I love the boarding process by number. I don't feel like cattle when I travel Southwest. When given a choice of airlines, this is always my first! Add the $10 early boarding to your booking- it is $10 worth spending. read more

I normally have great a great experience with Southwest but today I had a question and got in line behind one gentleman. Another crew member walked behind the counter and Debbie the girl working the counter focused all her efforts on him without acknowledging the two of us that were in line. I stood in line for 10 minutes before I had to give up and board my flight without even being acknowledged. Horrible customer service by Debbie who was working Gate 6 at 8:30am on April 10th at Bradley in Hartford. Hopefully Southwest addresses this. read more

Southwest is my absolute favorite airline. Since I took a chance a few years ago, I only fly other airlines if Southwest does not have the destination I need, or another extenuating circumstance. Learning the method of flying through Southwest can seem daunting the first couple of times, but after getting the hang of it, it's quite easy! Typically the trick is to check in EXACTLY 24 hours in advance of your flight to get a "good" position for the boarding group. Ideally, A is the best, of course, because you will be the first to board the plane. For me, it is worth the extra $15 for the "early bird" check-in, where Southwest checks in for you. I've never had a position after B15 since paying for the Early Bird, but really - it's the convenience for me that I appreciate. I also really like to pick my own seat when I board. I have found that often, with other airlines, though I choose my seat ahead of time, I almost always have a "reassignment" prior to my flight. I really like the freedom to choose my seat when I board.. There are also no baggage fees for the first two checked bags - something that seems extremely rare these days. All staff have always been quite friendly and their customer service is fantastic. read more

Southwest Airlines bumped us from flight to flight delaying arrival by hours and then lost our luggage. They have an inadequate system for tracking luggage compared with their competitors and informed us our luggage "is not lost until it is found." Worst customer service ever. read more

Recently flew from Houston to Hartford, CT, and back. I must say that they were great at getting me seated and making sure my Service Dog and I were very comfortable on the airplane. Thank you, Kindly, Southwest Airlines. You really know how to take care of disabled Veterans and our service dogs. read more

This review is for flight from Hartford to Midway, but specifically from Midway to LAX (which continued to Las Vegas) and the seats on that plane were nice looking, but, oh, how hard and narrow! Don't need a pillow or blanket on that plane as much as you need a donut or soft cushion to sit on for 4 hrs. Yikes! That's my only complaint. read more

I wouldn't fly any other airline. The costumer service and crew are the best!!

I am very disappointed in Southwest's customer service. I tried calling yesterday to seek some help with changing my flight due to my flight being different dates from my fiances. The first time I called they told me it was going to be an additional $144 to change the flight. Mind you I originally paid $187 and my fiancé paid $237. Only a $50 difference in fare. Therefore, I tried calling a second time to speak to a supervisor. I originally did not want to but I talked to multiple friends about the situation and they stated that similar situations have happened to them and the airlines they've used have work with them and even some have changed the flights for free. Therefore, I called and the first representative was very nice and got my information and happily transferred me. Unfortunately, I got disconnected and had to call back. I tried calling back and got hung up on twice after waiting on the phone for 15 min each time. Finally, the third time I was able to get though to someone. The representative refused to transfer me to a supervisor and said she doesn't understand why my situation would go to a supervisor. I work in customer service and would never tell a customer that they shouldn't need to talk to a supervisor. If a customer is unsatisfied with something then they have the right to speak to a supervisor. The she stated there is nothing in her power that she can do in order to help my situation and she's sorry that I cannot go on my vacation anymore. But clearly that is why I wanted to speak to a supervisor. I have only flown with Southwest in the past and have ben a loyal customer for years. I have always recommended this airline to my friends and have never had a bad thing to say. But now I refuse to fly with Southwest and will never recommend them to a friend. I know working in the customer service and hospitality industry that if I talked to a supervisor they would have been able to override something or give me a discount/coupon, in order to help out the situation. I am just very upset that I was denied the request to speak to a supervisor. read more

I have been a faithful Southwest customer for years. Until yesterday. I waited in a line at Bradley International Southwest baggage check for over 2 hours to check 1 suitcase for my daughter, she is attempting to travel to Sandiego to see her dad, who is stationed there, with the US Navy. When we finally reached the scale with her suitcase, we were told she could not get on the flight because it was leaving in 20 minutes .The agent didn`t offer us any alternative flights for that day. The agent then rescheduled her flight for the following evening. The flight was scheduled to leave at 6:40pm with a connecting flight in Baltimore at 9pm, we got to the airport Southwest ticket counter at 3:30pm today( just to be on the safe side.)Her flight to Baltimore had been delayed 40 minutes, so guess what? I was informed that she would then miss her connecting flight in Baltimore, at 9pm to Sandiego. Which is the LAST flight to Sandiego out of Baltimore on Southwest tonight. We were not given an alternative flight option for this evening. I asked about another airline. I was told by the agent that id have to pursue that myself. Agent scheduled yet another flight change for tomorrow morning, another 30 minute drive to the Southwest ticket counter in the morning for us, another $5-$10 for parking. Third times a charm? So back in the car we go leaving with her crying, rolling her suitcase away from the ticket counter. Dad will have to wait yet another day. She was suppose to leave at 7:15 am on July 14th and this airline couldn't get her out of here until tomorrow morning July 16th this is unacceptable. I am extremely disappointed that Southwest airlines does not have better solution, when unexpected delays occur. I will be purchasing my tickets from other airlines in the future, and my daughter who is 14, will never forget the painful memories of trying to get to her dad through Southwest airlines. read more