Usually I don't write reviews for when airlines do a good job, but I do have to say that American Airlines at BDL did a fantastic job. One of my flights got delayed and the transfer time would have been too short to make it onto my next flight (30 minutes), so I requested a change of flights or what they could do to accommodate me and they immediately got me to transfer at another location. So thankful. I feel like usually the airlines are pretty anal about it and take a long time to parse through all your information and options before they allow you to fly with another one of their planes. Also, the customer service line was virtually none so I quickly was able to get onto another flight which I'm grateful for. Was able to get onto the next flight smoothly but we were delayed an hour without much notice or information on the transition flight. Got home an hour past the plane was due. But honestly, I am incredibly impressed by how smooth the American Airline crew at BDL handled the flight delays and was glad I didn't have to sit on the phone with a customer service agent for hours on end. read more

My daughter booked a flight AA from BDL (7:15am) to TUL (11:53pm). Her connecting flight was at ORD, she had 35 minutes to make her connection at ORD. Her flight from BDL ended up arriving 15min early which we thought was awesome so she'd have no issues getting to the ORD connection gate. But for some unknown reason AA would not allow anyone to leave the plane which caused my daughter to miss her connecting flight. The next AA flight to TUL would be at (10:00pm). She was upset and started to cry as she spoke to the AA gate agent. The gate agent laughed at her and rudely said "Happy Birthday". and know it was not my daughters BD they were just extremely rude. Needless to say we will never fly AA ever again. read more

Rated a "1" only because "0" is not a valid choice. I tried to fly from Lansing Michigan to Hartford CT on Monday 05/18. 19-hour overnight delay getting out of Lansing. AA claims "weather delay" on this bright sunny afternoon and evening. No meal voucher, no expenses , no reimbursements, nothing.... I was not allowed to sleep in the airport (to small and local). Over $200 out of my pocket for hotel and transportation. 3 claims to AA denied, and a formal complaint to the Federal DOT filed. I strongly suggest to anyone, DO NOT FLY these lying scumbags!!!!!! read more

Flew out of BDL on AA and it was great! The gate agent was friendly and efficient. The crew on board was great and informative, as well as helpful. The fight left a little early and arrived 30 minutes early. Definitely would fly AA again! read more

Flight was delayed due to weather. Was on plane at 8 am they brought us back to plane to refuel after waiting to take off. Took us back on the runway for about 30 minutes to say the crew had timed out My flight is delayed 13 hours. Hopefully I'll get out tonight In the meantime, I lost my ride home so I will have to uber which will cost a fortune read more

I booked my American Airlines flight months in advance specifically to ensure I could secure an aisle seat on the left side of the plane, as I have a serious knee issue that requires me to sit in a particular way. I selected a seat at the front of the plane for accessibility and comfort. Two weeks before my flight, I received an email notifying me that my seat had been moved to the back of the plane on the right side. When I called to address this, I was met with a rude and unhelpful representative who told me that "seats are never secure" and that passengers can be moved at the airline's discretion. Despite explaining my medical situation and the importance of my original seat, I was offered no assistance, accommodation, or solution. I find this completely unacceptable. The purpose of booking a seat in advance is to ensure that passengers can sit where they need to for comfort, accessibility, or medical reasons. To be dismissed and treated disrespectfully is extremely disappointing. After this experience, I will never fly American Airlines again. read more

I flew American Airlines out from Bradley Airport to Charlotte Douglas International Airport to get to Nashville. The staff we're very pleasant but in my opinion the comfortability level is average and my flight was delayed an hour in Charolette to get to Nashville. When are flight came in after the delay, it seemed like some of the staff were tired and irritable. Some of the staff we're talking rudely to some of the customers. I can definitely understand the pressures of being a flight attendant and the work that comes with it, but customer service is always number one. read more

American Airlines - Airlines Near Me - Windsor Locks, Connecticut

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My issue came when I got onboard and every time the crew made an announcement, there was a seriously loud chime/ ping that repeated until they stopped announcing . Was hurting my ears because I was sitting right under one of the speakers. They could have improvised and used their voices. The captain could have authorized it. Unfortunately The crew was laughing while they were making their announcement. This was an issue for me. Making light of any problem, onboard a vessel that is carrying hundreds of lives, is not the proper way of dealing with it. After recording the pinging sound that was sooo loud, the crew sat down to take off. I was sitting in the back of the plane and the crew members were saying that the captain wouldn't fix it and they couldn't do anything about it. It was making the whole start of our flight experience a bad one. The crew should have a help line/chat line available to help with troubleshooting issues onboard. Safety should be number one. American Airlines when you are transporting human lives no issue should be considered small or insignificant. If this was a precursor to a bigger problem, and our plane crashed, god forbid, you all would be standing in front of congress. One star only because I Appreciated the staff that checked me in tonight. I hit traffic and I was running late. Got to the check in counter right under the wire... They checked me in quick and I was able to get through the TSA pre-check quickly as well. Good way to end a crazy drive through Hartford traffic. I read more

I just had the worst experience with American Airlines, my flight was cancelled and I was never advised nor was my friend. If we did not find out by trying to ad our tsa we would have never known. I was told by Aa they advised by email but they gave me three different dates but could not produce the email. Luckily they did find me another flight inconveniencing my airport transport and costing me more money, to top of off i asked for a better seat as only one seat was left at no charge and they said pay for it. They refused a credit for the inconvenience and cost the caused me. This will be the last time I fly American Airlines this could have been s Disaster for my trip if I did not discover this issue 8 days before flying , my original booking date was 4 months before flight. Very disappointing customer service. read more

Do NOT book during this pilot vaccine strike climate. My flight got cancelled today. Theyve been canceling flights all week. I thought I would be safe cause of my amazing hair and polite flight manners but they don't care apparently. Book with Delta. They're standing behind their team....so far. read more

American Airlines - American airlines! I came to this country on a boat, not a goat! Don't BS Me with your weather excuse!!! Pay your pilots! - Airlines Near Me - Windsor Locks, Connecticut

Had to go from Bradley Int'l to Charlotte, NC. Booked first class as a friend died, and I had to travel with the speed of heat, and Oh, by the way, my friend dies Labor Day weekend. Good flight down, good crew. When snacks were served, there was not one single thing I could eat given my wheat allergy. Mentioned same to stewardess, and she said she would pass it on. Also, asking for Decalf coffee means you get instant- come on guys-that's not First Class- even decaf people wanna drink the brewed Decalf. Return flight: not so hot. Flew back to CT Labor Day. First class crew sloppy, unprofessional. Head steward had to be reminded by co-workers to simply do his job-young man-26 yrs old-too much cavalier attitude. Asked him about gluten free, just shrugs his shoulders-not focused on his job. His assistant equally lethargic. Best to get those two Bozos some additional training. That lack of professionalism is a reflection of the company. Otherwise, not a bad job, given the nature of things nowadays. I'll fly American again. It's the little touches guys....those little touches-makes it feel a bit less than the cattle cars the airlines have become. You're flying people, not cows. read more

My flight got delayed 3 times and they offered me a $12 food voucher which is an absolute joke! When I called customer service to see if they would pay for my uber (since all of shuttles will be closed), they responded with we will see. Sad, but I will no longer do business with American Airlines. read more

My flight attendant was so rude and there is no screens no screens! i'm flying Delta from now on.

Why are there so many cancellations and delays? It's not the weather! SO, these flight attendants could've been just a little bit more customer friendly. A problem was posed where an over grown human was sitting in the middle pushing either side out of their comfort zone. The attendant goes, it's a full flight. A-hole, fix it!!!! Do better. I've been a faithful patron for quite sometime and this flight flat out SUCKED. I HOPE YOU GO OUT OF BUSINESS Please contact me directly so I can give you the unfiltered details.. read more

I have never had a problem with American Airlines. My wife and I travel in AA exclusively in the USA . The staff has always been nice and the flights comfortable. Reading the other 1 reviews makes me think we have been very lucky or we don't expect more than we pay for. read more

It was very good. The Hartford airport was very nice and it was convenient. Lots of restaurants there: charlotte was somewhat confusing.

Linda the gate worker fro American Airlines iss the rudest unprofessional person I have ever delt with. After flying 4 flights this trip and over 50 prior with the same carry on bag, she took it and would not give it back if we didn't pay 30.00. We already checked in and Linda made an announcement that anyone who wanted to check their carry on at no charge could bring their bag up. This was because of a full flight. We brought it top and she took it and said it will cost 30.00 because it was too big. She was rude to my wife, so my wife called me over. I asked why we had to pay, this was our 4th flight and the TSA allowed it. She got even more rude and said they didn't do their job right and this bag will not fly with us, it is illegal to fly with it. I asked how does paying 30.00 make it legal? I explained that this was the 4th flight we took, and we were being good passengers by allowing them to check it. I explained that I travel with that bag all the time and it's never been an issue. She raised her voice and talked to my wife and I like we were garbage, disrespectful and condensending. I asked to talk to a manager. She bull dogged him and I had to pay, or they would keep my bag. We will not be using AA again. If there was an issue with the bag, be nice and talk to your customer, don't have a crappy attitude and embarrass them. I hope you get fired for that. There was a line of people ready to check their bag, and got out of line and did not check their bags because of her action. Several of them came up t o me and said they were afraid to check it because of the attitude Linda displayed and thought she would charge them. I have never seen customer service like that. If you're having a bad day, do the public a favor and stay home. I have requested my 30.00 back. AA is a good airline, but they need to look at who their employees are. read more

I normally fly Delta but my husband had airline miles to use on AA and booked me first class. The stewardess on my trip into BDL was extremely friendly and when I noticed she was wearing a University of KY pin, struck up small talk about KY colleges. It was great having plenty of leg and elbow room and storage for my carry on. Was offered drinks twice and a wide choice of snacks once on the brief flight from SDF to BDL. Returning to Louisville SDF today on American so will see how the process goes. read more

The only saving grace for American Airlines is that they have friendly staff that try to be as accommodating as they can. We saw that our flight was coming in late on our way to the airport yet American still said that it was on time. Once we arrived at the airport, our gate changed. Fortunately it was in the same terminal. Once we arrived to the new gate, it changed again basically back where the original gate was just a few spots down. So we moved to that gate (with two small children) only to discover that our flight was delayed two hours. Now we are stuck waiting in the airport (with two small children) and basically had to wait four hours to catch a flight home. Once we were finally able to board the flight, it still left about twenty minutes late and once we arrived we had to wait an additional fifteen minutes because the baggage people were all busy with other flights. We spent nine hours traveling when the flight was only three hours. In this day and age, flying shouldn't be all that cumbersome yet here we are. Next time I fly to Dallas I'll choose southwest even though it will put me a little ways out but the extra travel will be worth the convenience. read more

Delayed 12+ hours - no apology, missed connections, a whole day lost but no apologies?

Haven't used American Airlines for quite some time, and we were pleasantly surprised at the seamless trip from Hartford to San Juan with one stop in Philadelphia outbound, and one stop in Miami on the way back. The airline was pleasant, the stopover times a little close for Philadelphia--like we literally had to run to catch the flight and made it by less than 5 minutes. We did make it, and all was smooth after that. Had the Hartford to Philadelphia flight not been a tad early, not sure what would have happened. All in all we were very pleased with the Costco Travel arrangements, and we enjoyed San Juan at about half of what it would have cost us to book the parts. We were happy one part included airport transfers, which really made arrival and departure painless, especially finding, on arrival, our driver with our name sign. He was very nice and told us a lot about the island after the hurricane. read more

Flight chalked numerous times WITHOUT explanations provided or anything the average customer could understand - no effort to repair or even acknowledge the shortcomings of the service despite paying top dollar - NO SUPPRT, LONG HOLDS, NEVER AGAIN AMERICAN AIRLINES. Never. Again. The worst! read more

Connie at Bradley international in CT. Very rude. Unhelpful. Disrespectful and can't be bothered to assist when she can. Ruined my day and experience traveling. Thanks Connie! read more

Had a very poor experience with American in Hartford. Entering the building near baggage check, boarding the plane. The team members I interacted with were very rude, rushed and you could tell they are stressed. read more

Im August I was offered a job and was flown in for an interview. Flight was delayed by 4 hours. Missed connecting flight. No help was offered by the staff. My job now entails flying. My husband always used American plus it's the major hub out of Austin and DFW...so today. My flight is delayed to DFW so the flight was automatically moved so I would still make it to Hartford around the same time as my boss. The layover however would've been over 3 hours....so just how delayed was the flight. Of course flight stopped over in Charlotte NC. Again another 3.5 hour delay. I was told to check my bag gratis due to both flights being full. Luggage did not make it. Here's the best part of a long day of waiting (in line, in lone again, and again, and again). Luggage didn't make it. The oh so helpful American Airline employee handling luggage issues recommends I return at 11pm when the luggage arrives OR I can wait until 9am tomorrow morning when they will deliver the bag. BTW they have a 4 to 6 hour time frame to deliver the bag. ‍ read more

I hate American Airlines. I have always hated American Airlines. Somehow, today they were unable to even come close to my lowest expectations. Now you may ask with such disdain for this company already well known for pitiful customer service why I would even consider patronizing them. The answer is quite simple. They had the only nonstop flight from Hartford to Los Angeles. Today's experience began when I arrived at the airport at 6:01 a.m. for my 6:53 flight. This is within my standard for Bradley airport due to the efficient TSA PreCheck line and the quick and easy baggage handling. Unusual for me I had a bag to check because I left the smaller bag for my wife who is joining me tomorrow. I waited a few minutes in a line to check the bag. However the machine informed me that I would need to go to the counter because it was late. I got into the line and arrived at the front of the line at exactly 44 minutes before my flight time. The person at the counter said I could not check the bag or check in for the flight. Instead she would have to exchange my ticket at a fee of $75 for a later flight which would not be directing and would not arrive at the time that I hope to be in Los Angeles. In addition I would forfeit the money that I paid to upgrade and instead be delegated to a regular coach seat. With no choice I did this. I then proceeded through the baggage check and went to the terminal. 15 minutes after I ride in the terminal I saw the baggage cart pull up to the plane that I was previously supposed to board. 5 minutes after that they announce the beginning of boarding. I watched the entire group of people board the plane that I had previously paid for. I walked over to the Dunkin Donuts line went to the whole line to get my coffee and got back to the gate and the doors were still open as they announced last call for boarding. Sadly I could do nothing but watch the doors closed and the plane depart nearly an hour after I had arrived at the airport. I am now waiting for the reschedule flight with sadly is not direct and will at a higher price take a flight that includes a flight change does not include the seat that I had originally upgraded to and has me arrive in Los Angeles likely too late for what I had planned for the day. And I had the privilege of paying for this inconvenience. Well I understand that Airlines need to have policies in place to ensure online departure they asked us as customers to deal with things like overbooking late flights for baggage handling and lack of in-flight services. However in flexible policies that prove to be meaningless as I could have easily check my bag got into the gate and boarded on time with my boarding group only further show that this industry particularly American Airlines has no interest in quality of service. I will never fly American Airlines again as even the convenience that I look for in a nonstop flight did not come to pass. Shame on you American Airlines the congratulations for even surpassing United Airlines in being the worst transportation that money can buy. read more

Let me start off by saying this is by far the absolute worst airline to fly with. How in the hell does an airline not put luggage on an airplane. I have now been without my luggage for two days. My insulin and medication is in my luggage. Everybody that I have spoken with has lied to me. They said they put a rush on it, well they lied. They told me that my luggage would be to me by 7:30 today they lied. Another agent told me that I would have it by the end of today they lied. So if you're thinking of flying with American airlines, don't. They will screw you over and tell you what they think you want to hear. They lie lie lie read more

I'm a priority client and I have over 3 million points. This airline has no idea what customer service is at any level. I booked and selected my seats 2 months in advance. When I got to the airport they had sold those seats and split my party. What's the point of allowing me to select seats? They say to be at the gate 15 minutes earlier. That's a lie, I was there exactly at the 15 minutes and they had already given my seats away. They put me on standby and again wanted to split my party in different flights. A couple in front of me got their seats sold while they were waiting and their answer was "someone made a mistake" and still got bumped out and put on standby. You cannot talk to their gate agents because they are rude as hell. They have an I don't give a #%@% attitude. No wonder people get so aggravated when flying and if you don't put up with their BS they'll kick you out and put you on the no flights... Flying in today's environment is estress full enough and they make it even worse. They should keep in mind that the travelers are the ones keeping them in business. Very disappointed. read more

I had a great experience on american airlines, very friendly staff, my brother was sick while on flight and the staff was very patient and attentive to his needs, flight was very comfortable. read more

Landed 12:02 AM. Still waiting for luggage at 12:45? Excuse by person in the baggage service area was "a 100 pound wheel chair" and "maybe freight". Sounds like everyone was on break. read more

I truly had the absolute worst experience with American Airlines. They "delayed" my flight for 48 hours.....that's two days. I had to take an extra day off of work, I had to cancelled a hotel and dog sitter. I drove to the airport 4 times. I understand things happen but 48 hours...two days... when I called customer service that made absolutely no effort to help me. The customer service supervisor said "things happen". They made no effort to book me on an earlier flight and did not provide any customer service. For perspective, the airports that are available to me are: JFK , LGA, Newark and Bradley international airport...flying to Seattle. So out of all these international airports (&HUB) to another international airport (&HUB) no earlier flight was available. It's one thing to have a delay, but 48hrs and what made matters worse is the customer service. #dontflyamericanflydelta read more

I try not to fly this airline when I can avoid it since there are so many better options, however my most recent experience with American at BDL was not bad. The woman at the check-in counter was friendly and helpful. My flight was delayed (twice, actually), but I still managed to make my connection and my luggage made it as well. read more

No peanuts on a flight? WHAAAAT? Is this airline in such a degree of financial insolvency that they can't throw me a frickin' packet of pretzels on a cross country flight? And it costs me $40 round-trip to check one bag? Apparently! Oh, and anybody in a window seat can't see the full screen of the tv...which doesn't really matter since it will inevitably be in black and white or a strange tint of green. Here's hoping the landing gear works better! read more

Be sure to arrive extra early. It will give them time to more creatively lose your baggage. And then, when it's lost, their snippy, snotty staff can tell you one answer at the airport and then another when you're home, waiting for a bag with your toiletries, phone charger and other items you need for work, but won't get because they will wait SEVEN HOURS between the bag's alleged arrival at the airport and the time it will be delivered to your home. And let's not even talk about the freakish flight attendants, one of whom played a sadistic game of "seat belt light" with a hapless old lady on my flight to Miami. Every time the poor woman got up to go to the bathroom, she'd get on the public address system to say that the captain had not turned off the seatbelt light because we were "expecting turbulence" and would you "please wait to go to the bathroom!" I thought the woman would burst into tears. Even the rest of the flight crew was griping about her. Oh, and I forgot the sour-faced woman at "check-in" who refused to check me in. When I asked if I could check-in with her since I was going to give her a bag, she said "no, if you're on a domestic flight" without even looking up from her desk. Then, as soon as I had my printed passes, she looked up and demanded my bag. I guess she was busy; it was 7AM on a Saturday and there was no one else in line. Hey, Yelp, when will you institute a negative stars feature? read more

NEVER use this airlines. The staff is rude, they bump into you. They are fat and mean. The food is terrible. The service is snotty. The quality of the aircraft is shoddy. This is the worst airline I have ever used and that is saying alot. There are so many better airlines that it is never worth it to use this one. read more

Utter chaos at check in. American Airlines PLEASE label lines to direct passengers where to go. Too many people seen waiting in a line then only to be told they were in the wrong line. So now three hours later we are off the plane sitting in Bradley still. We were directed to leave our plane due to a mechanical failure. We exit. Another group of passengers board said plane and fly to Chicago!?!?! No explanation from AA. read more

Do not ever fly this airline!!!! They lost my luggage BOTH WAYS on a recent trip - they charge $2 for a crummy set of headphones to watch the movie - not even a lousy pretzel or peanut is free. Forget about a pillow or blanket - we were cold in flight and requested a blanket, but it never materialized.....American takes the experience of flying to new lows. Fortunately - we only had to fly AA for the domestic end of our trip - the other piece was with wonderful, wonderful Avianca!!! But that is another, much more pleasant review.... :) read more

We had a horrible experience with American Airlines. We were leaving out of Bradley airport to go on our honeymoon to Aruba. Our flight was canceled and the best they could offer us was leaving two days later. The only other thing we could've done was drive to JFK for same-day flight which we did. We then had to change our flights coming home to come back to JFK. We had to pay $432 for parking at JFK. We had a plan to leave our car at a Marriott next to BRADLEY for seven dollars a day. I have asked them if they can give us some type of credit for that inconvenience and extra cost for gas, parking, etc. that we did not expect and they said they could do nothing. American Airlines has cost us a lot of extra money for our honeymoon and I would not recommend them. Customer service was terrible and barely got any help. read more

I think America Airlines hates me. When it matters, they are late. Snuck in another frequent flier level to further hurt me. Still never got a response on some issues I reported. Not even a hey, we heard you. I am dedicated to AA. Have admirals club. Platinum multiple years. Gold for life. Close to 2 million miles. Why do you not like me? Why? read more

It's a great place to be when you're whiting on your flight. It beats hanging out in general population lol. Seats are comfortable and it a great place to get caught up on emails and phone conversations before the flight. read more