I just completed my second flight with Jet Blue, as I've stated in my initial review of Jet Blue my normal carriers have recently failed miserably so I decided to try another airline and I will say finding this direct flight out of BDL to MCO was smooth sailing, the rumors of a JetBlue and Spirits Airlines merger already has me rethinking my decision to look for a new carrier - this merger will create another large carrier, the fifth largest US carrier actually creating another level of competition to compete in a market that has annihilated discount carriers so if this moves forward the price of flying will reach new heights as soon as 2024, but at this time this is only prophecy so there's no need to start buying advanced purchase tickets. The boarding process out of Hartford was smooth with plenty of seating and charging stations, thanks to some very friendly and professional gate agents and the Jet Blue flight crew onboard the boarding process was uneventful. Definitely a carrier I'll consider for future travel if Jet Blue offers service to my destination... read more

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Beware of booking a JetBlue partnership flight with United. Your baggage fees may be listed as zero if you have a JetBlue credit card, but when you check in at United, it'll cost you $50 per bag. JetBlue is being deceptive, at best. If I'd known this, ai would not have booked the flight. read more

Absolute garbage. Steaming hot trash. So unorganized. Rude staff. A literal suck fest. Lazy. Lairs. I'll take the low budget flight next time because that's basically what JetBlue is. LOSERS!! read more

As with any airlines there are ups and downs. JetBlue is always clean and comfortable. Love flying JetBlue! read more

JetBlue - Airlines Near Me - Windsor Locks, Connecticut

Very disappointed jet blue. I did not appreciate how rude the flight attendant was. Made my spouse and I feel very uncomfortable. My partner kindly asked someone if they were willing to switch seats due to ticket complications on our end. The woman kindly agreed and the flight attendant made all who were involved uncomfortable. Did not handle the situation professionally at all. read more

What is there not to like about JetBlue. First of all there jets are so comfortable and spacious to fly in. Once you are in your seat; you have plenty of leg room and you have an entertainment screen in front of you so you don't have to worry about your personal cellphone losing power. Oh and by the way, if you rather use your phone and your battery is going dead, you can even plug in your charger and get some juice as well. Their service is excellent, the stewardess actually offer refreshments and snacks without having to pay like other airlines. Bottom line this is always my choice whenever I fly!! Please don't change like the other airlines!!! read more

JetBlue - Airlines Near Me - Windsor Locks, Connecticut

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Thought this would be a good airline, the flight in was fine and tolerable but the fight home was a total disaster.. it's hard to describe on how many levels this company failed to bring any kind of quality service to their customers..6 hour delay with no communication! Leave you there wondering WTF??! On top of when the 10:45 flight that went to 4:30am, these idiots did not even have the plane fueled!! Then we had to wait another hour and a half before the plane took off. No food! No water! Lucky to have a bathroom open in the airport!! Fuck Jet Blue I'll never fly them again after this. We pay good money to these people and they could care less about how they will inconvenience you or how long they will make you sit there and wait. What they deserve is to go out of business and EXCLUDE their name from aerospace for EVER! read more

We flew nonstop Hartford to LA and it was a pretty good flight. The plane was newer, clean, service was friendly, and we arrived safely. We loved the convenience of this rare flight route (and sadly I haven't seen it offered since), and the time of day was perfect too. SO HOPE they will bring back this route. read more

Can I give less than 1 star ? ... incredibly frustrating chat interaction with JetBlue. Was asking about an extension of flight credit from a canceled flight ... got a condescending, disrespectful and downright rude individual who mocked and dismissed me. I hope JetBlue reviews chat logs ... I have NEVER seen a worse employee. My advice ... pay a little more and deal with a reputable airline. read more

Fort Lauderdale to BDL tonight Great conversation with Loretta and the men. Time of flight was excellent Love the lemon and lime packs Chips are other snacks are great. Gate people out of FLL were awesome- pregnant Michelle go enjoy having the baby. Bad- last two JB flights have been delayed way too long. Offering of free drinks after a 3 hour delay would have been nice. read more

THE WORST. Late. And rude. Our plane left 20 minutes late with no question and everyone was rushed to their seats. This airline is an absolute joke. read more

For my recent work trip, we were set up with JetBlue. The staff were all friendly and professional, and checking-in was a total breeze. In terms of loading, they load from the rear seats to the front; I didn't have trouble finding space for my carry-on, but if you wish, the first carry-on is free. I really liked how the aircraft itself was bright, cheery, and clean, and I noticed a slight larger legroom compared to other carriers. There were some DirectTV channels available (not sure if it was all the 36 channels as stated), but the pictures came out clear; just make sure you have your own headphones to listen to. For 'snacky' time, you get your choice of beverages (either a can of soda or bottled water), as well as unlimited snacks (that's right! You get to have as many chips or cookies you want to stuff your face with - there were Terra chips (Blues with salt) or animal crackers when I was on board)). We were a little late in taking off, as there was some delay in passengers getting to their seats. Overall, it was a pleasant flight! +unlimited snacks +bring your own headphones +pleasant staff +larger legroom read more

JetBlue - Airlines Near Me - Windsor Locks, Connecticut

This was a good flight indeed . Plenty of leg room and flight took off very smoothly. Staff came around with complimentary drinks either and can or bottle of water and even served fresh Dunkin Donuts coffee which took me by total surprise. Chips or cookies for snackies and and array of items to purchase if needed to make your flight a little comfortabler. I chose the Popcorners Kettle chips and a nice cool bottle mini size of Dasani water. For the TV in front of you there are plenty of stations with the remote just to the right of you on the arm rest . You have a choice of two movies or regular stations which I chose SpongeBob because we'll I miss watching it with my 6 year old . read more

JetBlue - Ahhhhh, SpongeBob and Snacks !!!!! - Airlines Near Me - Windsor Locks, Connecticut

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Have been flying them for the past few months to and from Bradley in Windsor Locks to Orlando airport and my flights have been delayed on both ends leaving us with no gate to pull into so have been stuck sitting on the tarmac for up to 50 minutes! I use this airline continuously for business but I can no longer use them if this keeps happening. Going to go back to Southwest as they are always on time! ZetBlue offers no reason for these continuous late departures... read more

Albany, Ny to Orlando, good flight. We liked the snacks alot. The only reason I took star off is bc we originally booked over the phone and rep messed up so badly with booking only 2 tickets and supervisor said wed have to pay the new prices (higher price then when we booked) for extra tickets needed and waited on hold for 2 hours! I canceled and booked online by myself, which was a better choice. Also stroller they checked in at the gate which was helpful!! read more

Yesterday was the first time that I travel with JetBlue and it has really been the worst experience I have had, as a responsible passenger I show up 2 hours and 30 minutes before my flight to carry out any process with time and calm, we begin with receiving the notification in which my flight from Hartford, BDL Airport to San Juan at 5:45 PM had been delayed to 6:40 PM, after this delay they keep us at Gate 7 waiting to board, at around 8:00PM they finally board us to the plane, once in the plane they notify us by loudspeaker that the plane is being verified because it was presenting mechanical issues in addition they indicate that they are waiting for a pilot available since they did not have a pilot for our flight, they kept us on board on the plane until 9:34 PM, 1 hour and 34 minutes without offering us at least a glass of water for all the time that we have been waiting for approximately 7 hours from the arrival at the airport to still get us out of the plane due to lack of a pilot, which I find disrespectful, having elderly people with special conditions and children flying alone ... once we get off the plane they make us wait until 10:35 PM again at Gate 7 and then cancel the flight through the app because I was not notified personally which I understand is not the correct way, then I had to wait for about 3 hours 30 minutes to be attended at the JetBlue front desk for a flight change, upon my turn coming up, the employee who assists me without any kind of empathy and desire to help, knowing the situation that we are going through, in addition to the fact that she was the only employee who spoke Spanish, which did not wanted to speak to us in Spanish, did it almost out of obligation, being already about 10 to 11 hours of my time lost at the airport with the whole situation, she indicates that the closest are flights with stopovers to which with this situation I do not believe in making a stopover flight and also I didn't buy a stopover flight I bought a direct flight for what I understand they should offer me an equal flight, in addition to being exposed to this situation happening again with a stopover, the next direct flight offered was scheduled for Friday 16, which I find too extensive, which requires additional expenses to be able to stay until that date, I feel a great frustration with all this since my vacation days ended yesterday and this already brought me problems at work since I will remain out of my work until Saturday to which I am exposed to a suspension or even getting fired due to negligence from the Jetblue Airline. PD: JETBLUE IF YOU DONT HAVE THE NUMBER OF PILOTS NEEDED TO COMPLY WITH YOUR FLIGHT ITINERARY, YOU SHOULD NOT CREATE SO MANY FLIGHTS IF YOU DONT COUNT WITH THE STAFF TO COMPLY WITH YOUR TRAVEL AGENDA OR ITINERARY I EXPECTED A BETTER SERVICE TO YOUR CUSTOMERS read more

Not impressed with JetBlue's customer service. I waited on hold for 1hr and 45min to be told that I cannot use my credits for my flight through their airline because it was booked through a third party, the third party, Travelocity, says that I need to contact JetBlue. Looks like they're just taking the money from everyone's cancelled trips?? Is this happening to everybody? They say yes I have credits in their system but they won't let me use them to book my flights. Currently on hold again... read more

This is probably the worst experience I have ever had with an Airline and I have been flying for the past 20 years. I miss my flight due to some TSA changes that delay the TSA process. I check my bag and they made the flight but they were held in one of the stops that I had. I had to change carrier because JetBlue did not had a viable option for me when I had all inclusive vacation already booked. JetBlue Baggage Manager named Heather reply that I had to retrieve the bags myself. They were the ones that check the bag and kept it. I will definitely not recommend this Airline at all. There is no communication between employees and if you lose a bag you might have to get them yourself. read more

JetBlue - This is the email - Airlines Near Me - Windsor Locks, Connecticut

Waiting a ridiculous amount of time for the luggage carousel in BDL. You can do better!

Jet Blue is hands down the best airline. I live in CT and every year I would drive all the way to JFK NY to catch a one way to tampa just because The JetBlue ride is so smooth. They now fly out of Bradley which is so much closer to me! I recently went on a trip out west and my family booked me on a Southwest flight. It was horrifying. I have become so used to JetBlues luxurious leather seats, personal TVs, and leg room that on Southwest felt like I was flying out with the Wright Brothers. read more

JetBlue - Airlines Near Me - Windsor Locks, Connecticut

I can't say that my flight was on time - we took off and landed on time but had to wait ~ 25 minutes to get a gait in FLL. I did appreciate the leg room and in flight entertainment system. Their app, check-in, staff and general policies seemed quite good. I would definitely fly them again. read more

This is my second time using Jet Blue. Overall a good experience with great staff and comfortable flights. Paying $45 for "more leg room" did not seem justified but that was my only option in open seats on the way up to Connecticut. I though the baggage check in at Bradley was crazy. We checked in at the counter but instead of taking the bags there we were directed to a woman who was loading bags onto a scanner in the waiting area. We were told to leave our bags if they were not locked and they would get to them. This did not seam very safe as anyone could walk up and take a bag or place something in it. We stayed with our bags until they were on the conveyor belt being scanned. I am sure this is not the norm but I was glad to have the time to babysit my bags. read more

I had booked 2 roundtrip (4 tickets) on Jetblue for 9/8-9/12. Jetblue changed the flights and offered a refund back to the original form of payment which I requested on 5/10. On 5/18 I received a partial refund (minus the extra legroom costs and the 1st bags cost total $522 still owed). Via texts (only way to make contact at that point), a JetBlue employee said it would take more time to get the rest for the "extras"(no reason given). It's been 2 weeks. I called today and waited on the phone for 1 1/2hrs. The person who finally answered took my Confirmation code said she had to see what costs i was speaking of, put me on hold and then she apparently hung up! If she had looked up my code she would have all the numbers needed to see the difference. Not good after waiting all of that time and then getting hung up on after 4 mins. How about trying to contact the customer at the email associated with the confirmation number? I tried calling every day prior to this last call only to hear a recording say up to 1hr and 45 minute wait (Yes I did try different times of the day). Does anyone really cares about customer service and future bookings? read more

6 HOUR DELAY....with a 6 year old child. Plane was supposed to arrive at 11pm and didn't get in until past 4am. I was on a 3 day trip with my daughter to go visit my other daughter who just had a baby. It was my first time meeting my grandson and I arrived exhausted from being up all night, with a cranky and tired 6 year old. What get's me mad is that I received an email asking me to be at the airport 2 hours prior to my flight. I did. My flight was supposed to leave at 7 pm and at 7 pm I get an email saying it was delayed till 9 pm. Then they kept adding an hour....At that point, I was sick and tired.... This whole experience really affected our 3 day holiday. We slept most of day one, and were off the other two days. The $100 credit we received doesn't make up for the fact that it ruined a very important trip for me. read more

JetBlue capped their flights out of hurricane evacuated areas at $99. Think of them when you fly. We need to give our business to good corporate citizens. read more

If I could give this company negative star ratings, I would and even that wouldn't cover it. They switch flights without notifying you, give you the run around once you arrive, claim it's everyone's else's fault other than their own. Even blaming their own employees- "oh it's the Jetblue in Mexico's fault" "nope it's the jetblue in Florida's fault" "it's your fault" "it's the airports fault" literally anyone to blame other than themselves. claimed a hotel would be paid for, refused once you arrive, leaving a 64 year old woman STRANDED in an airport, crying in the lobby at 1am and not one single employee lifted a finger help. Not even an "im so sorry ma'am is there something else I can do to help. Nothing. Did not even offer a PLUG, not a whole charger but just a plug to help charge a dying cell phone after traveling an entire day. Making you pay an additional $35 dollars to check a bag AGAIN after all the problems because they magically had no information that it was already paid for then just to add insult to injury- lost the damn luggage!!! And still refusing to take responsibility. Absolutely the worst airline, EVER!!! Would never recommend anyone to fly with them and definitely will never make the mistake of flying with them again!!!! read more

Shocker. Flight delayed again. No compensation or explanation, same vague bullshit apology. American will be getting all my business from now on, save your money and a few grey hairs and follow my lead. Extra leg room isn't worth it read more

@JetBlue what's happening in #SQD #Flight410 Counter don't have any idea what to do #delays and inexperience not cares about #mosaics Is not the first time this is happening , all the counter staff is a disaster ! And apparently one local company, is doing the management! ..This is the information that my husband got in the airport .. this service is a totally mess .. My Husband is a Mosaic since this airlines started , the counter staff wanted to charged him for his seat for "more space" ! .. 1st time It happens .. what is going on ? .. this airlines has been a model of efficiency , but not since one year ago ! Now the passengers have delays and more delays , without explanations , the app NEVER is updated to inform about delays or gates changes., flight crew now are very rude , and bad trained . DominicRepublic counter staff do not know what to do , not take care about anything and this is putting in RISK the reputation of this airline. Chaotic this is the best description about the service. The service today has been outrageous, " customer service rating ZERO ., keep in mind that many passengers return home from work, as is the case of my husband, and want to have a respectful treatment and relax before and during his flight. The ticket is NOT free Is paying 100% for service I hope your airline take control in what is happening! Also 2 weeks ago we had 2:30 h of delays Miami -Hartford , and at today I did not receive my compensation of $50 each ( my husband and I travelled together ) .. any email with apologies .. or something that give us respect. JET Blue remember reputation and loyalty makes great companies ! read more

When your flight is delayed multiple times to equal a total of 8 hours and you are told there will be a credit and you have not received said credit, you are rated with one star. Yes, thank you for considering our safety but we deserve more respect for the extreme patience shown during this time. If this is a common occurrence for JetBlue-not keeping their word- then choose this airline at your own risk. Sincerely, Flight # 460 passenger. read more

Horrible customer service coming from FLL. I missed my flight because of the delay. The day after I paid for my bag online and yet I was charged again at the counter because apparently it did not show that I had purchased a bag despite showing both bank and text proof that my card was charged. Never will fly Jet Blue again. Definitely worst travel experience ever read more

In our current political climate, with so much rhetoric on unity and strength in coming together, it's a pity that a "customer service" position is unable to provide basic dignity and politeness to customers. @JetBlue your flight attendant "Ben" on this morning's 9:25am EST flight from Bradley International to Washington Reagan retorted at me "Do I want to do it myself?" and "Let him do his job" after I signaled to him that the lady in front of me had her seat in the reclined setting before take-off. Ben had already done his cabin inspection. This is just another example of, ironically, poor and indecent behavior from what's supposed to be a "customer service," oriented position. Shame on you @JetBlue. I treat people with respect and your EMPLOYEES should too. I will no longer patronize your service @JetBlue. #jetblue #jetbluecomplaints read more

The last few times I flew jet blue I had an issue every time. Our flight got delayed more than 5 times and then the plane left early and we missed it. Then I got a new plane the next day which was delayed 3 times. Another time my flight got delayed then cancelled and they got me a new one right away which got delayed but I was able to get out!!! I still choose to fly jet blue because they are the best. There planes are always clean! read more

If I could give zero stars I would! Not for the airline itself but for the customer service personnel at check in. Basic good quality customer service skills, politeness and respect is non existent. Rude and lack of knowledge on baggage policy with military personnel. Tried to have me pay for baggage's when online it clearly states military get free baggage's with ID, number of bags depends on flight (work/leisure). THE WORST. read more

A few weeks ago after a bad experience with my Jet Blue booking, I filled out the survey they sent me requesting my feedback. I answered honestly about my disatisfaction and stated that my upcoming flight in three weeks may be my last. I heard no response, fast forward to the next flight where assigned seat 12C I was in boarded group E ... the only person in E and the last to board the plane. Well played Jet Blue, well played. #jetblue#southwestlove#customerservice read more

I love Jetblue, great attitudes, clean newer planes, big seats. They have a great reward plan that family members can share. The y are very competitive with their rates. read more

Been sitting on plane for 2hrs at gate..... only thing they can say is possibly 15 more minutes. Problem is they say that every 15min. No food no drinks wtf read more

Delays, delays, delays. It is an exception for this airline to be on time. Mechanical problems is what they say the most although one time they couldn't get a crew. Every few minutes another delay is announced. Although I'm supposed to get text messages re status, I only received one. After years of this I am getting a Southwest airline credit card. read more

Jet blue is ridiculous. After being delayed. We moved back to the row behind us to enjoy some space since there was 5 rows open behind us and a packed house in front of us. While sitting there a flight attended had the nerve to ask us to pay extra to sit there.... WHILE i already paid $15.90 for the seat i was sitting in. Spoke with the gentleman next to me, he didn't have to pay anything extra for his seat. What a rip off. Only giving two stars because i didn't die in mid air. read more

I've flown JetBlue for years. Today they completely dropped the ball. They made up this new rule where they leave 30 mins before the actually time on your boarding pass. I did nothing different in heading to airport time wise. But the stated "we always" do this. I hate to break it to them but they don't "always do that" I though it was rude and shameful they don't even wait or page flyers. I had checked into my flight early on. They knew I was coming and didn't care about a paying customer. Worst worst experience!!! Customer service did nothing for me. Worst worst airline. read more

After arriving at Bradly a JetBlue employee saw me struggling with my carry on as I approached the escalator. I am 74 years old with two hip replacements. It is quite a distance from the plan to the baggage pickup area and I was concerned about getting on the escalator. I didn't see an elevator. As she saw me hesitate she came to to offer help. She kindly took my carry on and no only carried it down the escalator but coutinued to help me to the door. I didn't ask for help, but I really needed it. I was truly great full for her help. I will always Remember the kindness from the JetBlue employee. Her name is Aquia, my JetBlue BDL angel. read more