We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............

We just finished our pool project with CPC Pools, and the results are incredible! From the first…read moremeeting with Eddie (the Owner) really listened to what we wanted and helped us design a backyard retreat we always dreamed of! CPC had been recommended to us by another satisfied customer. After meeting with Eddie we could tell that he is passionate and proud of his work and an honest person! His crew was professional and respectful of our property throughout the excavation and build. We had rainfall for several days but they kept us updated and finished the project in less than two months! What really impressed us was the attention to detail on the tile work and paver installation! Since completion, they've also been great about teaching us how to manage the equipment. Thank you very much for the great job you did, we love our pool! We highly recommend CPC pools if you're looking for a stress-free pool build!

When we were looking for a company to install a pool in our backyard it became a grueling process…read more We spoke with many contractors and ended up using CPC pools. I must say, it was a great experience. Eddie and his team were incredibly knowledgable since we had quite the hill in our backyard. The pool was finished in rapid time (4 weeks) and we were nothing but impressed. CPC was communicative during the entire process and cleaned up after themselves every time they were here during the construction phase. We are incredibly happy we used CPC Pools. If you are reading this and want to save money and time (from other companies giving long presentations before they give you a price) then hire CPC- you will not be disappointed. Thank you CPC (Eddie, Alex and team) for our dream pool!

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

Award pools came through with everything they said. A one stop shop! Great service. Decent…read morepricing. And the installers are Award Pools employees and not some fly by night contractors.

If I could give this pool company a negative star, I would. DO NOT use this company for anything,…read morelet alone installing a pool for you. They installed our pool and not only was the install process a nightmare, it's been a disaster ever since! Literally all of the vital components needed to properly operate a pool have broken down. First the motor stopped working, then the lighting system is shot and now our filtration system has to be replaced to the tune of $2000! Is almost like the components they installed are all second hand or used! We have wanted to install a pool for years. It was a big dream of ours and now everything is completely ruined! These people are scammers! They should be taken to court, or at a minimum stopped from doing any more business!