This man deserves a "0". He took a very large downpayment from my friend back in October of 2023,…read morenever did any work and has failed to give back my friend's money, which he promised to do. He may do great work, I'm not judging his expertise.....just his honesty. This behavior was especially disappointing as he was such a nice, friendly guy and came highly recommended by a pool supplier.

Jason and his crew installed an above ground pool and spa. He also poured to concrete pads as well…read more They were on time every day and got the job done thoroughly. We have been enjoying our pool and spa all summer.

I worked with On Point Leak Detection for over 4+ months and numerous trips to my spa to find a…read moreleak in my pool. They could not resolve or repair the leak. More importantly, after multiple attempts to call them and followup they Ghosted, my calls refused to respond via text or phone. They were paid in full for service calls and still no completition on the project. Terrible communication and follow-up. I would not recommend... if I could give a Zero I would.. Eddie S.

They came out, located the leak in our pool, scheduled the repair, then "no-showed." Now they…read morewon't return my phone calls, texts, or emails. Very unprofessional.

I recently contacted Pool Leak Doctors to assist in finding where I am losing water from after…read morereading the description of their services on the website, and generally favorable reviews. After speaking with Roxanne and explaining my problem, she set up an appointment for a technician to come out the following week. Regrettably, as a weekday working person, I was unable to be present for the testing but based on how frequently I am filling my pool, needed the soonest appointment I could get. I called the day before to leave my payment information and asked that the technician call me prior to his evaluation so I could explain that the pool is mainly losing water while running on high filtering. The next contact I received was the invoice charging my credit card $518, and a separate letter stating they used a hydrophone and dye and could not find a leak, but they could not check a return or the slide. I called the office, again speaking with Roxanne, asking what the next step would be and she said she would check with the technician and get back with me. Several days passed without a return call, so I called the office again and getting their voicemail. I left a message for a return call, but nearly 2 weeks later I have still not heard back. Based on my experience, and unlike their website description of the business, the company really does not go above and beyond to find out where the leak may be and seems only to be interested in a quick $500. In fact, the only way I could even tell that the technician came to our home is because he sloppily left my skimmer basket on the pool deck with the lid off of the skimmer, where anything could have fallen into my filter system in the several hours before I arrived home. So at this point, I am out $500, am still losing water quickly on high filtration, and still trying to find a company that can help fix our problem since I don't trust that this company is in the business for the right reasons. Update: contacted Carolina Leak Stoppers who came out and located the cracked pipe within 20 minutes. Fixed it and charged less than the Pool Leak Doctors did for their worthless diagnostic test. Would definitely avoid this company and contact Kenny or Richie at Carolina Leak Stoppers

Scheduled our service with no issue, technician came and investigated the problem with no issue…read more The problems started when I was told we would get an email with the findings; I had to call multiple times to get anything and then was just given the receipt with a small blurb about what the problem was and a video of something that was unrelated to the issue they were called for. What they diagnosed as the problem was not and is not the problem. I've called multiple times trying to explain that there must have been some confusion as to what we needed and was told the technician would contact me; they never did. I was then told to email and they would surely reply to that; they never did. So now I have spent $450.00 to be told there is a problem that is not there and no response despite multiple attempts to contact. Was so excited based off of the reviews to hire this company however am sorely disappointed and out $450.00.

I couldn't be happier with the service I received from Game Pool Service! From the very first…read moreinteraction, the team was professional, punctual, and incredibly knowledgeable. They took the time to explain everything, answered all of my questions, and made sure my pool looked absolutely amazing. What really stood out was their attention to detail and commitment to customer satisfaction. It's clear they take pride in their work, and it shows in the results. If you're looking for a reliable, honest, and professional pool service company, I highly recommend Game Pool Service. Great service, fair pricing, and outstanding customer care. Thank you for the excellent work--I look forward to working with you again and will definitely be recommending you to my family and friends!

Game Pool is a company that cares about the custome. I feel like they listen to my requests and…read moreconcerns and took them I to consideration. Communication and work ethic are top notch.

Great service. Very responsive. Got the pool up and running. Highly recommend his service.read more

I had them come out and work on my autofill. They showed up the same day I called and had it…read moreworking pretty quickly. I plan on using them again in the future.

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

This guy just wasting my time. He was too lazy to fill out the paperwork. How are you going to give…read morea quote for $10,000, and then refuse to fill out the paperwork?

Johnny is great to deal with and thinks outside the box or pool. We have owned a pool in the…read moreCharlotte area for over 10 years. Most who own pools know the struggle to even get in touch with a company, not to mention good work. Johnny talked to us about our options and ensured we understood the process. I would recommend JAL Pools for your pool needs in Charlotte.

I am reviewing this company for pool repair and not as a cleaning service. Our pool is a large in…read moreground pool with a liner. The light was broken and we also wanted someone to set up the Polaris we had just purchased. I phoned the first three A rated companies on Angie's List and only one replied. The price for replacing the light was rediculous and he wasn't sure which one I needed. I was not filled with confidence! My husband phoned All-star as they are located in his business complex, and they came out within the week. They replaced the light, replaced the motor for the Polaris and set it all up within an hour. I came home to everything working and it was less than half the price of the quote for just the pool light from the other company. The two young men were polite, knowledgable and fast. One month later and everything is working perfectly. I phoned with a question and they put me through immediately to the technician. This company may not have had the A or B rating but they did an A job for us and I will call them for any future problems. R

Natalie came out and did are pool start up. She's a rockstar. Awesome service.read more