I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

I had an eye examine and order my glasses in July 2025. Picked them up and realized while working…read morethe lenses were NOT what I order and my vision was compromised. Took the glasses back within a week. I called multiple times over the past several months and was consistently told - we don't k own when they will be ready!! It is now October 2025 and I am just getting my correct lenses. Hopefully these are right!! Dr. was pretty good service is NOT one I would recommend. I should not have to call you /I purchased a service that was very lacking!!

I had a great experience, not much of a wait time. Loved the staff especially the technician Yashread more

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

I am very satisfied with Dr Katherine Thompson and her staff. She gives a thorough exam, without…read morerushing you and the exam Includes blood pressure screening. Dr Thompson listens and reviews my notes from previous years. Tanya and the other staff are all pleasant, knowledgeable, experienced and have worked there for many, many years. I am not an easy patient/customer and I highly recommend this practice.

This location and its people are so amazing it's hard to know where to start. I am a following…read morepatient from when they were in PG mall. Mainly, due to the staff truly being the BEST. They are always there if you need anything.. I went in today for my normal exam and eyeglasses benefit. Everything seemed great and insurance seemed to be processing normally till the bill hit. For some reason my second glasses benefit wasn't applied leaving to a higher bill than expected. Ms. Dawn, I believe she is the store manager. Spent close to 2 hours to resolve the situation all while still welcoming other customers and taking care of all the extra things that popped up. All while keeping a positive attitude. I could tell just by watching the other customers that they adore and see top notch service that this team provides. I will keep recommending this place to anyone that listens and really hope this encourages others to give this location a try.

This is the team that used to be in the PG Mall. Again, I highly recommend them. I went yesterday;…read morethe location is beautiful! I am VERY afraid of that "puff of air" portion. The technician was thorough, funny, informative and kind. The doctor was much less rushy than before. She took her time and was super knowledgeable. The salesperson was kind, information and took her time with me. I had a great experience and will surely return.

I'm really disappointed to be writing this review. I've been coming to this location for a few…read moreyears, and I truly love the doctor. However, my experiences with the front desk staff have been consistently negative. I've had multiple interactions with the men and women at the front desk and they often come across as rude and uninterested in helping. When I call for follow-ups, I'm frequently placed on hold and then transferred, only to have to repeat my information multiple times. It turns a simple request into a frustrating process just to receive a basic service. Even in person, there's a noticeable lack of professionalism when you walk in. It's disappointing because it shouldn't feel this difficult to pay for and receive care. Times are hard, and people deserve to be treated with basic courtesy when they're spending their money. Below is another location for your convenience. For Eyes 13830 Outlet Dr. Silver Spring, MD 20904 301-890-9777

10/10 service. A family member had cataract surgery on one eye and we needed one lens removed from…read morea a pair of glasses. Carol was so helpful. She was able to pop the lens out quickly and redistribute the weight of the glasses so it didn't feel awkward wearing frames with one lens. All for free! Such amazing service! I'd definitely come back again!

After spending over 400$ at bard optical in Peru il on eye glasses…read more No fault of my own a screw popped out of the frames. I went back to bard and they said unfortunately you didn't buy the warranty, I thought it came with the glasses after spending that much money! I found frame menders on the net. Sent them in and got them back in 2 days! If I ever need glasses fixed, I would definitely go back there! I would also stay away from BARD optical as they don't stand behind their products!!

Phone etiquette is horrible. Whoever answered the phone was Rude, Condescending and Sarcastic. I…read morehad a simple question about my frames and the gentleman barley wanted to assist. I'm glad I didn't utilize their services!

My review has more to do with this YELP page than the folks at IGlasses. I never actually got…read morethere. I checked out the Yelp info and reviews, which looked very good and promising. I was looking for a specific lens brand, ZEISS, to fill my new eyewear prescription. I called and was a bit surprised to hear "Thanks for calling My Eye Doctor!". Apparently the Yelp info has not been updated. I was placed on hold for approx. 10 minutes. The page states that they indeed do sell ZEISS lenses. I posed this question to the person who answered. I was placed on hold again for several minutes, after having to repeat and spell ZEISS. She had never heard of that brand. After my second wait, I was told that they do not use ZEISS. I guess I'll go elsewhere.

This business is open. Who ever said it was closed is wrong. They have the same name, same…read morelocation, same hours but are now affiliated with my eye doctor which has measured to lower prices. After they took good care of my dad shortly before he died I promised I'd be back the next time needed glasses. A man of my word, just 8 months later (2 weeks ago) I went in for an exam, frames and glasses. This is a fine store, good people, limited product but with the change of affiliation a bit more affordable

I'm in Lanham for 2 weeks (home is CT). Before I left home yesterday, my eye was very red and…read morepuffy-because it was Sunday, I had to go to a walk in clinic to get my eye checked out. The MD told me I had conjunctivitis, gave me drops and an antibiotic. I took them and then left for Lanham in the afternoon. Last night my eye hurt-I took the drops, went to sleep and woke up to my eye throbbing this morning, in Lanham. My colleague broke out the YP directory and found an ad for Dr. Hsieh. I called the office, the gal who answered the phone was very nice and able to squeeze me in as an emergency. When I arrived at the office, I walked in and although a little dated looking, I was so grateul they were able to see me. I was quickly escorted to a patient room and within minutes, a super friendly and smiling Dr. Hsieh walked in and greeted me warmly. I had seen a couple of old reviews online about his office and they did not do him justice. Dr. Hsieh is funny, warm, decisive and thoughtful. If I were local to this area, he would be my go to doc for my eyes. Thanks Dr. Hsieh! I hope you see this!!!!

DO NO EXPECT GOOD CUSTOMER SERVICE HERE. The staff will have you going round and round and wast…read moreyour time and your child will not get their prescription when needed. Dr. Robert Hsieh is a great doctor. He cares very much about his patient. However the front office staff are rude and do not give patient proper information because they are always in a hurry to get rid of patient so that they can talk about their personal activities. As my daughter gets older she were developing poor vision and we were refer to Dr. Hsieh by our family doctor for over 20 years. When we made the first appointment for my daughter to see Dr. Hsieh the office staff that I spoke with over the phone was harsh. She spoke quickly and hang up the phone. She did not even give me a chance to ask any questions. I really thought that they may be very busy because the doctor is so good that they are trying to keep up with patients appointment. But when I went to the appointment I signed in and was to told to take a seat and wait to be called. I sat there about an hour only to listen to the office staff talk about their personal business. We moved from Prince Georges County and wanted to see Dr. Hsieh because he gave my daughter her first prescription, so I made an appointment and drove two hours to get to the office on time. Only to be told by the office staff that we needed an referral. When I asked why I was not told this at the time I made the appointment. The office staff said that, " Its not our job to tell you that you need a referral". I was taken by surprise and we walk right out of the office. We will never refer anyone to this office. There are many good caring eye doctors with polite staff out there.