I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

Tom misquoted work I hired him to do. He gave me a quote, showed up for the job, realized he didnt…read morepay enough attention (he overlooked my basement ceiling being drywalled ) He started the job but decided after cutting three vents holes in my floors that he didn't want to finish the job he misquoted. Than he sent Elizabeth his admin person to do his lying for him. They now demand i remove the entire ceiling and verify there is no mold or asbestos before they will return. We discussed the condition of the basement, specifically that there is soke mold and likely asbestos wrapped pipes. The morning he arrived to do the job he immediatelyadmitted he screwed up. He assured me he would do the work anyways as it was his mistake. Now he won't respond to messages sent directly to him, and Elisabeth is like dealing with a child who will not admit they are wrong. Despite the very good reviews, it has been a nightmare trying to get this company to follow through with what they said they would do. I strongly recommend you look elsewhere for your work.

Tom Yodor maintains the HVAC equipment in my home. He does a terrific job, and is very…read moreinformative so that I can plan work in the future. This past Monday he installed a new Honeywell T10 Lyric thermostat. He tied this in to my existing bypass humidifier to automatically control it to minimize window sweating in the summer. The new controls required a new wire to tie the thermostat to the humidifier. Tom efficiently ran the wire from the main floor to the basement. The T10 can also control via remote sensors to assure adequate heating and cooling. I am very happy with the thermostat, and how the system operates!

Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Just wanted a ballpark quote on my boiler that's working but acting up. To start they demand info…read morelike address and a phone number straight out the gate, I'm sure it's so they can harass me later with "do you still need" calls a week from now and when you give it you find out they charge $100 just for a diagnosis. Don't waist your time They clearly don't want the business.

Shane Peck came to our home today and checked out the air conditioner for the coming season…read more Everything was O. K. and he was very helpful, turning on the outside water for the season, something I cannot do these days. We were charged $101.66 for the service which was fine with us. We have had Shane as our service person a few times now, so we had a good visit again. Ron F.

Thielmann: I'll try to give a brief background. The furnace (unit also has AC component) in my…read morecondo was having white smoke/steam come out of the external vent during some of the extremely cold weather we were having. Even though my furnace was not making any unusual noises, smells, or setting off my carbon monoxide detector, I was still concerned as no other condos in my building or nearby buildings were having the smoke/steam. The employee that initially inspected by furnace (Carlos?) informed me that the heat exchange was clogged and would require me to repair the furnace or purchase a whole new unit (I opted for a whole new unit based on its age). Carlos gave me the impression there was no rush and that it was not something that necessarily needed to be done immediately. When the second employee (Dave?) came later that day to take measurements and verify the replacement unit needed, he made it seem almost emergent and began to wonder aloud if he needed to shut my furnace off that day. The stark contrast between the two was alarming and created a bit of a trust issue on who to believe. Carlos seemed a little green and Dave seemed like more of a veteran. Dave eventually determined it did not need to be shut off as no carbon monoxide was entering my condo. The whole experience did create a bit of a panic for me though, so I quickly accepted the only available appointment within the following two weeks. It was convenient that they could get it replaced just five days later, but if it truly wasn't an emergency then I would have liked a little more time to verify I was getting the best price as it wasn't cheap (to give you an idea this is the largest purchase I've ever made behind my home, education, and car). They do offer payment plans that were easy to enroll in, one of which has 0% interest if paid off within a year. I'm not trying to throw anyone under the bus, but I can tell they really want an honest review as I've received multiple texts and emails asking to leave one. The crew that showed up on the morning of 12/24 to install the new unit were quick and efficient. They were respectful of my property and explained the new thermostat to me. All the employees were friendly, including the ones running the office over the phone (Micah?).

Last winter the furnace in my rental house quit working, I called them and he diagnosed the…read moreproblem, went to Waukesha for parts, returned and promptly restored the heat. Five at-a-boys for them !!!

This company displays professionalism, expertise and excellent service. Both TJ and Mike are very…read morehonest, reliable, and timely. They leave you with the feeling like you were their only customer. TJ's dad installed our heating and air conditioner 20 years ago with a young TJ by his side ;) It is so cool to see the same business practices in play, to make customers want to keep coming back! Keep up the good work guys! I highly recommend this company.

I have had 3 good visits from this company over the last year and a half. Last night Matt the owner…read morecame out and diagnosed an issue that was causing our heat to shut off on the coldest day of the year. I thought there was no way I would get anyone out on a holiday and freezing cold day. He made it out late In the afternoon and called me and told me me that he was not going to charge me because he thought maybe they could have caught the issue at our yearly check. He was so incredibly professional, and above and beyond helpful and kind. I went from starting the day feeling like we might have big issues on worst possible day, to having the most pleasant call confirming it was fixed at no charge and they appreciate our ongoing business. A truly great business and owner !

These 2 guys are the best! They're honest, they save u money every where that they can, but still…read moregive you better service than I've ever seen with any other business, PERIOD!! You will not be disappointed in any way with Matt & Mitch. They're honestly too good to be true! I can't believe that I'm this excited over hearing & A/C, but that is what a breath of fresh air these two are when you're going thru something not pleasant, like replacing your furnace!

I was very happy with the new furnace that Kettle Moraine installed. I had a sewage back up in my…read morebasement in November and the furnace had not been right since. I had another firm come out and check it over and they said it was OK because the filter was not wet. The furnace continued to leak and I wanted to have a Lennox dealer come and check it. I called Kettle Moraine and they came the day before Christmas Eve.The professionalism and honesty of the technician who gave me the estimate was excellent. He spent quite a bit of time taking apart the furnace and checking the inside. He showed me where the sewage back up had gotten inside the furnace and affected the controls and insulation. He documented all of his results and advised me to send it to my insurance company. I did not expect the insurance company to pay for it as I had exhausted the limited sewage benefit under my policy. The technicIan from Kettle Moraine had provided such detailed documentation that my insurance company covered the furnace in full. Kettle Moraine technicians arrived on the Monday after Christmas at 8:00 am and were done by about 3:00. In my opinion they were exceptional in all of the work they did. They made adjustments to the ductwork to force more heat into the back bedrooms which had always been cold. They went above and beyond a routine install. They took the time to make sure I understood everything about the new furnace. I would highly recommend their team of knowledgeable, professional and experienced people to anyone.

AC was out. They said we had a leak and either $3000 to repair or $8000 to replace. Plus they…read morechanged out our thermostat for No Reason and it sucks: no directions given. We got a Second opinion and for $700 they fixed it!

They were recommended by a friend of mine, and they were both very inexpensive and prompt. They…read morereplaced my furnace and air conditioner, replaced the condenser outside and helped upgrade our ductwork. Mark is really nice and I trust him implicitly.

I had Mark's heating quote a project for me along with 5 other competitors. To start things off,…read morethe person that answered the call was helpful and thankful for the opportunity. Mark made himself available to my time so he could stop by and understand the project. His quote came back quickly and he was able to start work in a reasonable time. He always returned phone calls and was a true pleasure to work with. Mark's work quality is excellent AND his prices were the best I found! Excellent Job Marks Heating!

Very inconsiderate people. They run a business like authoritarians,what they decide is it. Recently…read morehad my proppane an pulled because I did not buy enough fuel, even though I paid yearly tank rent . He offered to put in 100lb bottle for $85 a tank, which is about 1/12 times the propane cost, and would have cost me just about double filling the 100 gallon. I wrote them a letter and explained that along with the hassle of restarting furnace when tank goes empty, also explained I have done all my business with them and the gas station for 26 yrs. Seems no difference or loss to them at all as never even had a call to negotiate an alternative to what he presented me. Not the most people freindly even at the office with the secretary, they make you feel like you are stupid and they know better. Thanks and would never recommend doing business with them. Val Kitzan

The owner Larry William is dishonest and underhanded when it comes to his business practices. He…read moreovercharges customers and then actually wants payment to pump fuel from the tank. He has the audacity to charge $7.54 to pump the said gas. He then compensates the owner with a mere 52 cents per gallon and charges the owner $2.11 per gallon for the fuel. Only under great duress did he forego the tank emptying charge. I would never do business with this company again and I'm disappointed that a small local business has no integrity.