I was told the service visit would be $125. I was then charged an additional $175 for about 45 minutes of the technician's time, for a total of $300. No repairs were performed and I was ultimately told that the AC was operating normally, without a solution to the temperature difference I had called about. I understand paying for diagnostic time, but $300 for this visit felt very expensive, and I wish the additional charges had been clearer when I scheduled. Update: I appreciate the business owner commenting on their charge process. The technician specifically noted charging me for 45 minutes, and I have an email time stamped 45 minutes after he started work. Also, none of the paperwork notes that the initial charge includes 30 minutes of time, which further emphasizes my point about transparency. Update: Update: I previously listed the wrong dollar amounts, so I am correcting them after reviewing my invoice. I was charged $149 for the diagnostic visit plus $130 for an additional 45 minutes of labor, for a total of $292.95 with tax. After the business stated that the technician spent approximately 75 minutes diagnosing my AC, I requested their timestamped records. Their records show that at 12:38 PM I signed their Customer Acknowledgement stating that "all work has been completed," and my invoice was emailed at 12:40 PM. However, they are counting time through 12:51 PM toward the 75-minute visit based on their tracking system. I disputed the additional labor charge and requested a refund. The company refused and offered only a credit toward future service, which I declined. My concern is not that diagnostic work costs money. My concern is being charged for diagnostic labor that I do not believe is supported by the company's own records. read more

AC was out. They said we had a leak and either $3000 to repair or $8000 to replace. Plus they changed out our thermostat for No Reason and it sucks: no directions given. We got a Second opinion and for $700 they fixed it! read more

We had a new furnace installed in 2023 and a new air conditioner in 2024. We signed up for the annual "Maintenance Agreement". Well, we are 100% satisfied with the quality of workmanship, professionalism, prompt service, friendly attitude and excellent products sold. We have never needed a service call on either machines to date. The annual maintenance is such an outstanding offer. It gives you peace of mind that your investment is being taken care of. I would love to recognize Ray Seeber, our technician for his outstanding quality of work. He was so informative, patient and respectful. Thank you Ray, we look forward to seeing you again. Kettle Moraine, you are certainly the BEST!!!! Mr.& Mrs. O'Brien read more

So pleased with the service I received from Damyon Selby at Kettle Morraine heating. He completed a tune up on my furnace, was very knowledgeable and personable. He provided me with a description and cost of maintenance that will be needed in the future and I didn't feel like he was trying to sell me things I didn't need. I will absolutely request Damyon for our future furnace needs and will recommend him and Kettle Morraine heating to others. read more

I was just called for my annual furnace checkup, this reminded me to post a review. These checkups are not cheap and they don't include a filter change (addition cost). Please see the four pictures I took after the checkup. In my opinion- 1) The furnace door should have been cleaned and a new filter should be included (knowing they can buy in bulk and supply the filter for much cheaper than I can purchase). 2) The holes left in the ductwork initially should have been covered up, and definitely should have been caught during the maintenance check. 3) The gap in the putty should have been closed up, super easy. 4) The furnace maintenance sticker should have been documented as being completed. None of these issue were difficult for me to complete, but when you are paying for maintenance, I don't see why they didn't do the basics. FYI- I was told the warranty may not be honored if I don't have their maintenance completed, I guess I'll press my luck. FYI(2), Purchased 6 filters (bulk discounted) online making them $5 less per filter than what they were quoting me. read more

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I'll give them one extra star since the technician was honest about the gouging, at least. These guys were scheduled through Lowes. Now, the way that SHOULD work is, if you're booking through Lowes, they will install a product that Lowes sells (to make sure you're not getting price gouged). That's not how Kettle Moraine works. The way they work is that Lowes is nothing more than a finder, but the company they choose (which you have no input on) can happily price gouge you on parts because they will not install parts sold at Lowes - despite being scheduled through Lowes. The technician was honest enough to admit that they have a 36% markup on parts. Which doesn't work for me (brother). This is after talking to a gal who said that they DO work from the Lowes price sheet. So that inconsistency in messaging is a huge issue. Maybe they're fine going direct with them, but I wouldn't recommend them based on the experience I just had. read more

Absolutely the best experience from servicing our air and heat to the installation of our new split system, in our new addition! Always top notch and professional! I would recommend this team of wonderful, friendly, knowledgeable and professional people to everyone! read more

Kettle Moraine Heating & Air Conditioning - Split system inside - Heating & Air Conditioning/HVAC Near Me - Delafield, Wisconsin

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I was very happy with the new furnace that Kettle Moraine installed. I had a sewage back up in my basement in November and the furnace had not been right since. I had another firm come out and check it over and they said it was OK because the filter was not wet. The furnace continued to leak and I wanted to have a Lennox dealer come and check it. I called Kettle Moraine and they came the day before Christmas Eve.The professionalism and honesty of the technician who gave me the estimate was excellent. He spent quite a bit of time taking apart the furnace and checking the inside. He showed me where the sewage back up had gotten inside the furnace and affected the controls and insulation. He documented all of his results and advised me to send it to my insurance company. I did not expect the insurance company to pay for it as I had exhausted the limited sewage benefit under my policy. The technicIan from Kettle Moraine had provided such detailed documentation that my insurance company covered the furnace in full. Kettle Moraine technicians arrived on the Monday after Christmas at 8:00 am and were done by about 3:00. In my opinion they were exceptional in all of the work they did. They made adjustments to the ductwork to force more heat into the back bedrooms which had always been cold. They went above and beyond a routine install. They took the time to make sure I understood everything about the new furnace. I would highly recommend their team of knowledgeable, professional and experienced people to anyone. read more

Had Kettle Moraine put in a new furnace and air conditioner. We wanted to move our furnace from one side of the basement to the other, and they quoted accordingly. On the day of the furnace install they didn't even bother moving it. They installed it and were about to leave when my husband came home and demanded that they do the job we were quoted for. Also they installed a new air conditioner and didn't fill the AC unit with Freon, it was half full. I had someone else out to tune up our unit and they brought it to my attention. Not trusting when it comes to this company. read more

Service rep Brian was prompt, courteous and knowledgeable. Very thorough and complete inspection, review and cleaning. Totally satisfied with all aspects of our a/c tune up. Recommend Kettle Moraine very highly. Thompsons in Stoughton read more

Amazing experience! Bought & installed a new air conditioner. Initially we were just going to get estimates but the knowledge of Timur (service rep) was exceptional. My air conditioner was installed the same day with an amazing crew. Highly recommend! read more

While I can't judge the Quality of their work, my rating is based on trying to get them to reconnect a radiator in my living room. They submitted a bid last year which I would have accepted, but some medical issues intervened.I tried to contact them in June to see if the bid was still valid, but if not they could submit a new bid. Despite voice messages, their associate would not return my calls. I finally called the main office and they informed me that the service call (for a re-bid only) would cost me some $189 + tax. I asked them why their ads said "free estimate"? Apparently, the"free estimate" only applied if you wanted a bid on a new heating or AC system. I can't see where coming out to inspect my issue would cost them any more than a call to bid for an HVAC system. If I can't make easy contact with them for my job, I can hardly judge the quality of their work. read more

Way overpriced compared to others I've spoken to. This was 2 years ago we had a furnace and ac installed. Salesman came in with his computer and prices and I nearly crapped my pants when I saw it would be $12,000 to replace both. Just spoke with some recently who had both replaced in a comparably sized house and same Lennox units. He paid $7500 for both units. So I don't know why they charged so much and we didn't try to Jew them down and figured that's what it costs to replace. I wish we would have gotten several quotes but I was honestly like just do it we need ac and they did come the next day to install. I guess you will never see a price breakdown of their work but $5000 more than what another local hvac company will do is ridiculous in my opinion read more

We can't say enough about this company. They installed our system in March, and recently it didn't seem like it was cooling. Kettle Moraine heating and AC sent someone out the very next day. Doug H was the service tech that they sent out and he was awesome! Very knowledgeable and figured out quickly what the problem was and fixed it. I would highly recommend this company for you cooling needs! read more

Quoted me $119 for trip charge plus cost for whatever they found wrong. However, they knew they were going to charge me $320.00 for a diagnosis, but didn't tell me until they were here and had me on the hook for the first $119. ... btw, I did not need a diagnosis. Details: My air conditioner wouldn't start so I searched YouTube for the fix. I quickly learned that my capacitor needed to be replaced and that this is very routine, like changing a battery. The capacitor gives an electrical boost that starts the fan spinning, so I could just use a stick to get the fan spinning until the new capacitor could be installed. The videos demonstrate how to do it yourself in ten minutes with a $20 capacitor from Amazon. However, I decided to call KM, my local Carrier dealer and was quoted a trip charge of $119 plus whatever else they found wrong. I told them it works well except for the capacitor, but they were unable/unwilling to give me a price. Very suspicious, but I knew the part was less than $20 so I scheduled the appointment. When the service guy arrived (early with a phone call ahead), we walked to the unit together and it was already running. I believe he asked if it was cool in the house, then handed me an iPad to sign for a $462.25 charge before he could proceed. He then sat in his van for 15 minutes, walked over and popped the capacitor in (2 minutes) for a total visit of 30 mins or less. I assumed this charge was a mistake between the office and technician, so I called the office. The office confirmed that this is their standard charge because they always have to do a diagnostic. So, a $20 part, plus the $119 trip charge, plus $320 to diagnose the issue with a unit was working when I called them and was working when they arrived. I did a quick google search for other similar complaints and the worst case I saw in the United States was a charge of $250, but most were complaining about less than $200. read more

Mark was really informative. Glad I saw how dirty the inside of the outside a/c unit was, convinced me to get it serviced yearly.

I had a very large surprise in my wall when doing a kitchen remodel... My HVAC system was right where my new window was to go... I was referred to kettle Moraine and spoke with Jay Zeman who gave me several different options that included many different price points. I never felt like I was being sold to, I just felt like I was being taken care of! They were in and out of my house in two days even during the coldest days of winter when they were super busy. Jay came over and did a walk-through and explained everything to me in language that I could understand and comprehend. The service has been exceptional!! read more

Great experience!! Jeremy who sold us our heat pump system was very knowledgeable, had great inputs, and took our ideas into consideration. We got a great price after some negotiation. The install had a little hiccup, but it was corrected in a timely manner with a perfect result. Our resent service by Neal was very thorough and he gave some good tips and information. read more

We selected Kettle Moraine Heating & A.C. for our pre-season check-up. Service man Shaw showed up with a helper and the first thing they did was check the thermostat, I thought to make sure it was set for heating. 10 minutes later they were back with the bad news that the system would not start and needed $600.00 worth of repairs. Now, the "inoperative" part they showed me would fit in the palm of your hand and in no way was worth $600.00, which I told them.. They spent the next 15 minutes in their truck and returned, saying the cost was now $140.00. They did not have the part with them, and said they would return. Then, I checked the thermostat and discovered they had turned it off. No wonder the system would not start! Reporting same to Mr. Brink at K-M's main office he had no answer except to insist I tell him why his service men did this. Obviously it was to try and sell an unneeded $600.00 service call. Kettle Moraine will never set foot on our property again. read more

I could not be happier. Doug called to say he'd be arriving early and once he was here he completed the work promptly and for the price I was quoted. He was professional and told me exactly what he'd be doing every step of the way. I found my new HVAC service provider! read more

Kyle was our service tech and was very personable and thorough! He sent a text and called before showing up which is very much appreciated. He wore his mask and his booties and was super kind and made sure we were taken care of. Highly recommend Kettle Moraine Heating and Air AND KYLE!! Thank you! read more

I really love their service. I needed a AC unit put in my home on June 7, 2021. They sent Kyle and his team to get the job done. My AC unit was up and running in no time. Thank you guys for doing a great, professional, and awesome job! read more

I finally decided to switch HVAC contractors after 15 years. I was fortunate to select Kettle Moraine for our boiler service. Very prompt, efficient and professional! Bill B, service technician, is a magician with gas boilers and not only tuned up our Weil McClain, but explained exactly what he was doing. Extremely honest and a very fair price. I could go on and on........ I highly recommend Kettle Morain. They have great expertise on gas boilers/radiator heat. Bring on the winter!!!! read more

Doug did a great job servicing my A/C unit! He's knowledgeable, friendly, and works clean. I will definitely call Kettle Moraine for any future A/C - Heating system needs! read more

In searching for a company that would do the once per year maintenance on the HVAC, we were referred to Kettle Moraine. We set up an appointment for a fall furnace maintenance. Doug, the tech, arrived on time and performed the maintenance inspection on the furnace. No problems were found, and Doug explained what what he did and the tests performed. Plan to have them back in the spring to inspect the AC. read more

Excellent company to deal with john explained all my options for a new furnace and ac. He was very knowledgeable, the installers were very courteous and took time to keep things clean in the house even though it was snowy outside. The new furnace replaced my 25 year old one and I am happy with it read more

He was terrible he wanted to sell me a new unit from the time I opened the door. My unit is not even a year old, and he wanted to charge me one thousand dollars to fix it . Can you find an honest person out there. So disappointed! read more

I went into home depot and they were there offering free estimates. I signed up knowing my home needed new systems. Dave P came to the house and spoke to us and explained our options. Very nice and friendly. Answered all our questions. No pushy sales pitch just honesty. Today we are getting our new systems. Mind you I have a duplex. The crew arrived and introduced themselves. Very kind and courteous. All questions answered and everything explained. Highly recommend this company. Thank you read more

Note that I am only reviewing the scheduling, not the HVAC service quality. I called this business in the morning and everything began professional. I was asked a bunch of questions about my furnace to prep the technician who was to arrive at my house that day. Then it went downhill. The dispatcher called me and asked me the same questions and said (late morning) that I was the next stop. 2 hours went by and I got a phone call from them stating that even though my window was 12-2 the technician got stuck at the previous customer's house but that he's still coming next. Then from about 2-5 I got a couple phone calls but ultimately the one around 445pm said that the technician can still come if I wanted him to. They basically threw the last customer under the bus to explain why they were late. I called another business instead. We wasted an entire day at home waiting for this technician. In the cold. 2 stars for at least calling to tell me that their schedule is a mess. Thanks for the update but I just want you to show up when you are supposed to--especially when its 50 in my house. read more

We had a problem with a knocking noise every time our heat turned on. Called multiple companies in walworth county to come out. All had different ideas but insisted we didn't need a new furnace. Kettle Moraine came out, told us the only way to fix the problem was with a new furnace. So we bought the best Lennox furnace you can buy.. only to find out the furnace was not the problem. The knocking noise is the exact same after a 5600$ furnace. After our furnace was installed they give you a mound of papers, one which said if not satisfied within 3 days you can remove the furnace. Well, when I went to tell the owner of the company I was not satisfied and I want to know more about the 3 day rule.. he said sorry that's not for furnaces installed due to custom work.. WHY on earth would you give this out to someone then? Especially after the job is completed? I believe that kettle moraine sends out a salesman when they get a call for heating problems, to try to sell you a furnace and get the most money they can from the call. What a joke! read more

We called Kettle Moraine Heating and Air Conditioning during a heat advisory. The technician came out after 3 days to look at the unit. He told us the control board was bad since it had power coming in, but no power going out of the board. He said it would need a control board and that the board and refrigerant could run $2000. He suggested 2 options - a $13,000 mini-split unit and a $600 'window shaker' because he wouldn't suggest fixing the board. I asked the technician to try to find the board and get back with me, but I never heard from him again. We bought the $600 window unit but it couldn't come close to cooling the house. We decided to return the window unit and call a different HVAC company (Alpha Heating and Cooling). That company came out the same day I called, diagnosed the problem (a shorted quick disconnect so power was only on one leg of the 3 phase circuit), fixed the issue, did routine maintenance including adding refrigerant for less than $400. The AC is working well now. The system is older and will need replacement soon. The other HVAC company gave me 5 different options depending on our budget and needs. It is a shame because we have been pleased with Kettle Moraine Heating and Air Conditioning service before, but I can tell you that when the AC unit goes out - we will be contacting Alpha Heating and Cooling. read more