Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

Excellent staff Excellent Dr !!…read moreI was surprised by how thorough the clinic was with all the testing and reviews of the findings.

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

If they are still open for business it won't be for long. Nobody answers phones or calls back on…read morevoicemail. Web portal to book appointments does not work and dead ends during booking process. No stars if I could.

Great place for eye care! The staff is super nice and welcoming, and Dr. Matthew Cheung is very…read moreauthentic, personable, and caring. I had a great experience and would definitely recommend them!

Took my elderly father here who's a bit of a handful. Also a hospice patient that needs a little…read moreextra time and care. The staff and Dr were all very supportive and attentive to his needs especially due to his current medical state. I will now also make Miller eye care my eye clinic. Coffee bar was a added bonus!

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

Don't go here. Ridiculously expensive after searching other methods. I went here once when I had…read moreinsurance for my job and didn't think much of it. They kept sending me messages about doing another eye appointment (takes like 20 minutes) and I told them I no longer had vision insurance with my job. The quote was over $300 not including the contacts or anything. Called around and this money-hungry business (not trying to help people just cash in as much as possible) is charging WAY more for an exam than literally any other Optometrist out there. Not even close. I decided to do an eye exam online and it was $79.99 INCLUDING 6 months of contacts. If you don't have insurance....definitely don't give your business to them. If you do have insurance...don't give your business to them because you know they are just using and abusing the system. Go to Costco or literally ANYWHERE else besides here.

6/18/2026: Kent Eye Clinic is awesome! Dr. Shri Yelgar is very knowledgeable, professional and very…read moreeasy to talk to. He listens and explains things so you understand. He's friendly and really cares about your eyes. Excellent Optometrist and the staff are excellent also. Great experience and great eye clinic!

The optometrist/clinical side of Kent Eye Clinic was stellar. This review is specifically about the…read moreoptical shop that sells the glasses. I received only a very slight prescription change in one eye and decided to buy a pair of pink frames from their optical shop instead of my usual Warby Parker. My husband bought glasses as well. At our second appointment, his glasses were fine, but mine were extremely blurry. I told Serena Diaz something was wrong. She took my new glasses and my old pair into the back, then returned and assured me she had checked them and the prescription was "spot on." I trusted that and spent the next three days with a blinding headache trying to adjust. Eventually I tried putting the glasses on upside down -- and suddenly I could see perfectly. The lenses had been installed in the wrong eyes. Even after explaining this, I had to schedule a third appointment rather than simply dropping them off. Another employee corrected the lenses, but the process left visible notches/cuts in them because the frames are rimless along the bottom. That required a fourth appointment. Serena told me remaking them would use my one-time warranty, even though the damage resulted from their mistake. She specifically asked whether I wanted just the lenses or the entire pair remade. I said the entire pair, because the frames no longer fit correctly after being taken apart. She also gave me the option to keep the defective pair while I waited. At my fifth appointment, Serena Diaz told me she only had replacement lenses and asked where my original frames were. When I questioned why I needed to return the glasses, she yelled across the waiting room: "THAT'S WHAT A WARRANTY IS! OTHERWISE YOU'D HAVE TWO PERFECTLY GOOD PAIRS OF GLASSES FOR FREE." Except I did not have two perfectly good pairs. I had one pair their shop had assembled incorrectly and then damaged while fixing. I returned 15 minutes later with the frames and was then told by a shop worker that the replacement frames Serena Diaz said would be available were actually not in stock and had to be ordered. Two days later, I was called to schedule my sixth appointment but they wouldn't have openings for a week. By then, more than a month had passed, so before leaving for vacation I ordered another pair from Warby Parker. Those arrived perfectly made in five days without rush shipping. At my sixth appointment, I finally received the remade glasses -- again from another employee, because Serena Diaz did not come out or speak with me. So after six appointments, more than a month, lenses installed in the wrong eyes, damaged lenses, my warranty being used to correct their mistake, contradictory information, and being yelled at in the waiting room, I finally received the glasses I originally paid for and now I don't even want to wear them because I feel so gross and scammed by the whole situation. The optometrist was excellent. I would absolutely not purchase glasses from the optical shop again.

I can't say enough good things about Dr. Botelho and his amazing team. From the moment I walked in,…read moreI felt like I was in caring, capable hands. I came in with an unexpected and painful eye issue, and they got me in right away without stress. Dr. Botelho was so kind and attentive. He took the time to really understand what was going on, explained everything clearly, and gave me exactly what I needed to start healing: the right prescription Ophthalmic Suspension drops and Muro 128 ointment. I felt better quickly, and honestly, I was just so relieved to be taken seriously and treated with such compassion. What really impressed me was how thoughtful he was about long-term care. He asked really specific questions to get to the root of the issue and encouraged me to come in with any concerns or questions so he could help as much as possible. He even followed up with my local doctor and helped set up the next appointment to make sure nothing slipped through the cracks. Dr. Botelho doesn't just treat you - he truly looks out for you. It's clear he loves what he does and genuinely wants the best for his patients. I'm so thankful to have found him, and I wouldn't hesitate to recommend him to anyone looking for a doctor who really cares.

Doctor Kory is excellent- great staff- very knowledgeable about the insurance business and how to…read morehandle the process