I had a good experience in the store with one of the employees, but she accidentally chose the…read morewrong fabric when she ordered my sofa and the manager of the Ponce City Market store was very rude on the phone. I chose to purchase my sofa at Pottery Barn because I believed the customer service experience would be different. However, the mistake that was made isn't being addressed in a way that makes this experience any better than any other. I read a few other reviews that have also shared my experience. One such one reads, "furniture quality is pretty good, but dealing with any of their employees in-person or online will make you lose what little faith you may still have had in humanity. They cannot issue refunds. They cannot locate orders." This sums up my experience. They are not good with people and with business operations. It is unfortunate and I would not recommend them.

Matt should be let go. He is I obviously not in the right business. I should say that we are…read moretreated like family at the Jacksonville FL PB location where we have honestly spent tens of thousands of dollars and will continue to do so; however, I will not recommend using this brick and mortar store, use online.

Purchased 6 dining chairs - 4 have broken. We are small people! Just moving the chairs in and…read moreout from table has caused breaks. Was offered a return on 1 chair. For this store they were not inexpensive. Will not buy more from here.

Very clean. Good customer care. Large selection available. Will visit again. The price was fair. I…read morereally enjoy visiting with them.

Highly unprofessional. They brought the bedroom suite but forgot the bed. Any other place takes…read morethe old bed but they wouldn't . Won't buy anything else from them.

We just had our new couch delivered. The couch is very comfortable and looks great. But even better…read morehas been the purchase and delivery experience. Everyone from the owner (Corey Elliott) and the delivery team were exemplary. We really liked doing business with a locally owned store and are extremely pleased with our decision.

My go to nursery when I need to purchase something for the garden. Although it is quite small, it…read morehas a wonderful array of plants but more importantly, the staff are so helpful and friendly and seem to love their job and educating their customers when assistance is required.

Every time I come to atlanta to visit my children I find my way to this nursery. The best plants…read moreand wonderful service with them. Highly recommend.

This is definitely one of the newer BBW stores and was surprised it still had my favorite…read morediscontinued scent - Pure Wonder. I had purchased it online and went in store to pick it up! There's plenty of parking in the lot in front of it and the store employees were the sweetest! They let me know about the upcoming SAS and made sure I was satisfied with my order before leaving!

My husband and I have shopped at several BBW locations and have had great experiences but this was…read moreby far the best experience we've had. We were immediately greeted upon entering the store however, Ms. Queen Cecelia approached us and immediately told us about the sales and made sure any questions we had was answered. At the register, she noticed my husband did not create an account online and she walked us through the process so he could claim his reward, she was very personable and friendly, she really made us feel like our dollars and time mattered. We truly appreciated her top notch customer service.

THEY WERE ALL OVER THAT CUSTOMER SERVICE TODAY BABY!…read more I must have wandered into the store while they were conducting customer service drills because they were all "at attention". I wanted to say "As you were" but decided to just let it be. Who complains about great customer service? No one! Several employees offered assistance and one gentleman was nice enough to get a basket to hold my wares. Love it!! So when I entered, I was hoping that they had the World Market selection, (like Perimeter) because I needed a snack. Unfortunately, they did not. They are a smaller store but probably have everything you need to make your bedroom and bathroom comfortable and cozy. Also they have great accessories and gadgets for the kitchen and other areas of the home as well. I loved the bedding that they had displayed because it was cotton and it felt really nice. I believe in 100% cotton bedding because I find it to be very durable and very cozy. When it comes to their bedding, you really have to watch for queen sizing because it is really not true queen size, it is designated as full/queen which means it falls short. This is something that I noticed a couple of years ago when I was looking for bedding but it may no longer be an issue. Just make sure that you check carefully. If you need to get organized, BBB can help you out. They have great drawer inserts to help separate your smaller items. I purchased a great boot rack which holds six pairs of boots in perfect position so that they hold their form and there is no drooping. As you get closer to Christmas, they have a great selection of "white elephant" gifts and small items that are perfect for stuffing stockings. I have been looking to update my bathroom curtains for a while and just had a difficult time nailing the color and length. Imagine my surprise when I actually saw the perfect color, on CLEARANCE and in the size that I needed. I kept twisting my head to see if I was reading the price incorrectly because the regular price was $37.99 while the current price was listed as $4.99. Yes, I took a photo. So I purchased $76 worth of curtains for $10. SCORE!!! Today was a good day! *** This is an update regarding the curtains I recently purchased for my bathroom. I love them! The color is spot on and they are a very heavy "drapery like" weight so they hand well. They also do a great job of blocking light. This is the second time that I have purchased curtains here and I have been pleased each time because they are of a very nice quality. I once purchased my drapes/window treatments at JC Penney but they have changed their signature collection so I needed to find another option. I am very pleased with my purchase.

This Bed Bath and Beyond store is a SUPER Store and our absolute favorite of all stores. Why? The…read moreemployees go out of their way to make the sale fun and complete. Every employee has a positive and can do attitude. In December, we shopped nearby for a Breville toaster oven and we stopped at BBB and they found the model we were interested in and arranged Home delivery which took only two days! Today my wife went to BBB to purchase the Pro Glass 10 piece storage containers which was being discounted and due to their great close-out price were sold out. Not to worry, Bruce ordered 10 piece set for Home delivery! Not too many employees go the extra mile but BBB employees do! Thanks to you all

This is a great store with some super deals. Extremely satisfied with purchase of Weber grill which…read moreincluded free haul away of the grill and the new grill completely assembled - ALL for just the price of the grill. Won't find that at Home Depot!

I showed up right at 6 o'clock on a Saturday when they were closing in dire need of a simple Price…read morePfister O-ring. There was already a customer inside, and the young girl turned me away at the door. I showed her the part and she said we have so many of these. I told her I knew exactly which one it was, it's a universal seal And she responded with... "It could take us up to five minutes to find it and we are closed. Sorry." I started to appeal, but realized it just wasn't gonna do any good. It's not like I was here to shop or spend a bunch of time, I'm in a bind and needed a damn seal.

In and out in under 15 minutes. I needed a new guest bedroom mattress, I knew what I wanted and it…read morewas the July Fourth big sale. Ryan listened, made two suggestions that fit my criteria; he was polite, precise and knew actually what his inventory was. I was out the door a few minutes later with a new mattress, delivery in two days, and they'll even take my old one away. This is the second mattress I've bought with this company, the first in the midtown location. I have yet to have a bad experience. The people are friendly, patience and when need be speedy!

Ryan Murphy was fantastic! So knowledgeable about mattresses and helped us find the perfect one! We…read moreare so happy with the mattress, but most importantly with the service we got through the entire process!!