Can't say enough how unprofessional and unhelpful this business is. DO NOT use them for your property management. If you are looking to buy and they are managing the property, run. They don't answer their phones - including their "emergency" after hours line. I've had unusable hot water for hours now and can't get ahold of anyone. Completely unacceptable. How am I supposed to feed or bathe my child with this water? This is several hours after an emergency water shutoff and nearly 30 minutes of letting the water run to flush it. This is the service we pay almost $300 a month for. Not to mention they do an abysmal job of maintaining the property and have not fixed problems with the non-functional front gate clickers that they charge $50 for. How they are able to call themselves a management company is beyond me. read more

Brickrow Property Management - Nasty water - Property Management Near Me - National City, California

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Brickrow property management has abandoned Evergreen condominiums as of three weeks ago no sort of maintenance, trash pick ups have been delayed and landscape is out of control. Worst HOA in San Diego!! read more

Brickrow Property Management - Trash lined up on the curb, dumpsters are overflowing. - Property Management Near Me - National City, California

Our complex in San Ysidro (Evergreen Condominiums) has been completely abandoned by HOA/Staff. Overgrown lawns, recycling hasn't been picked up for weeks. The HOA raised our rate years ago to facilitate repairs to the fences in the area. I'm providing pictures of the fences as of this morning. It seems like the only thing that the Brickrow Property Management can do right is withdraw their fee every month. 4000$ a year and its nothing but a shake down. There has been no maintenance staff onsite in weeks but I can be sure my bill will come in on time. read more

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We were required to accept a loan for improvements and updated equipment that according to them is required by the city. We said if we didnt have a choice then we had to but we didnt want that plumber/handyman ALEX without a liscence that is the owners family member. We are coming to a year and there has not been any changes to the property but are HOA Dues are higher than everyone around us. Every time we call there is no answer and the receptionist says that she doesn't know anything. Its unfortunate to say but we have been scammed by Elizabeth is her name that when we signed for the loan it was the last time she even came to the property. SCAM ALERT SCAM ALERT!!!!!!! read more

Brickrow Property Management is, without a doubt, one of the worst property management companies I've ever dealt with. Their operations are disorganized, unprofessional, and frustrating beyond belief. They insist on cash-only payments for parking stickers -- yet when you bring cash, they have no change. Try calling them with a question? Straight to voicemail. Good luck getting a call back. Communication is non-existent. They fail to update their own system even after you've submitted all necessary HOA paperwork, then turn around and accuse you of not paying. Today was the last straw -- they mistakenly notified hundreds of property owners that their parking privileges were revoked due to non-payment. I called five times. No one answered. I left work early to fix their error, only to be met with a shrug and told it was "just a mistake." This level of incompetence is unacceptable. Brickrow should not be managing any property. I strongly advise against working with them -- property owners and managers deserve better. The entire staff needs to be held accountable or replaced. I had to give them a star just to post this review -- frankly, they don't deserve any stars at all. read more

Register a complaint against my neighbor and they mail it to my house. Every two months have to complain about neighbor not picking up after their dogs.And they just keep sending them a letter. read more

This has to be one of the worst property management . No one calls back, receptionist is rude. For the amount of money being paid every month I'd expect better service. Get it together!!! read more

100% Not recommended on any aspect period. The reviews definitely matter listen to them. read more

I live atvone of the properties and the HzoA us as good as you demand them to be. I have been living on the property since 2021 abd have been on the board for 5 years in the past because nobody else wanted to. I will be back on the board in Augusta.. People complain about trash, parking, infrastructure and complain about Brickrow but yet nobody goes to the meetings. Brickrow wanted to pass an increase so that they can get a loan to work on buildings, stucco and pretty much a facelufr. However there wasn't enough interest. As an owner it is our responsibility to maintain our property. It is not brickrows. Where I live People are straight up irresponsible...parking in the red, not putting trash cans away. Leave mops in front of condos, cars that don't work in car spots,...so brickrow us as good as we demand them to be. I see some of the properties have dumpsters people throw trash on the ground...some people just don't care! I suggest you become part of the solution abd not the problem....GET involved with your KOA as you are involved with your children! Be in the loop! ​ read more

I own a unit in this complex and do see some improvements with Staff since moving in. However,I do agree with other reviews for the HOA dues being way too high for the services provided! Fees should reflect services you receive and welcome any tenant or owner to inform me if I am wrong regarding this? If you run a "for profit business" then charges should reflect accordingly what you provide. No more,no less. read more

They rarely answer the phone during office hours, or the supposed emergency number, & NEVER call back if you leave a message and typically let the property fall into a trashy , deferred maintenance condition. The contractors they hire are rude, do poor quality work, and don't fix repairs that fail. read more

This is the worst hoa company. They hire none capable workers that leave everything have fixed. I would think twice about hiring them

Lmao! Holy crap! Came to look for their number because my water shut off. Seeing all the bad reviews realized I am right. These guys do suck!! Getting paid to do nothing and keep raising our HOA fees. How do we get rid of them and find new property management? read more

When you ask about the maintenance schedule, they just don't give you a straight answer.

Unfortunately for us this company is the HOA management for our investment properties we own, I have submitted different orders to be addressed and they have done nothing in regards. It is a small family owned business and no one ever is available to take calls and or have the capacity to fix things. They have very privileged working hours, close early when they want to and are not serious as a management company. read more

Worst HOA management company. They never attend our request; they keep charging more without any improvement. Park Lido looks so bad, the street needs repair a lot of potholes in the streets, the bumps are all over the place. As much as we keep calling and requesting for repairs, they never do it, who knows where the money goes. They should change the pluming company; they make it worst instead of repairing it. The park that we have needs maintenance and a better playground. They have lack of communication. What's the point of the HOA is they're useless. read more

This company gives excellent service. You call them and they return your calls. They are very helpful even if it isn't in their scope of service. Allot of these lies/1 stars on here are from a new board member, her husband and 7 of their friends. They relentlessly went after this company to avoid following a CC&R regulation that cost our association allot of money plus a 40 percent increase in dues under a new management company. read more

HORRIBLE!!! Do not work with them. Save yourself the time and money and find a descent property management company. This management company had no professionalism. Did not know how to communicate. Consistently lied. The owners son Robert thinks he's an expert at property projects and engineering and he is not. Please read all the reviews. This company actually fired our small HOA of 40 units due to not being able to answer questions about actions they did. We are still trying to correct issues done with contractors they hired and also justified their work. Be cautious. Ask questions. And really do your homework when looking for a management company. read more

Completely not a property Managment to do business with, they never return your calls or email and they don't fallow cc& governing rules. Homeowners are very disappointed with their hoa job, board members are very disrespectful in the netting's with the community in general. They don't give you invoices-receipts. They add fíes in to your account for fines without any prove. My attorney is calling for an appointment to resolve this matter and to this date they don't return the calls. Very disappointed. read more

HOA went up but nothing gets done in a timely manner. Our roof was leaking since February and until this day they have not fixed it. 4 months. There is a tarp. Gardners cut but blow everything everywhere instead of sweeping. Just dirties our patios and cars. read more

Well Brickrow Property Management struck again. I have been trying to sell my condo since October. Had to update the property. We had a buyer who was going to buy it as is but his lender would not approve the purchase because of past issues with Brickrow Property Management We have a verified buyer who has given us an offer the property is in escrow. But Brickrow Property Management is not giving the escrow company any cooperation in providing the lender items that they have requested to close escrow. If you are going to purchase a house or condo or townhouse be very careful before you purchase in a complex that is under Brickrow Property Management. Also some lenders will not finance properties that are listed as being associated with Brickrow Property Management. thanks to Brickrow's dragging their feet and not providing proper paperwork and not cooperating with the escrow company we lost one sale, and now we have had to wait for escrow to close from the 1st of the month to the 13th of the month, the loan underwriter is now starting to get involved .Also according to some reports Brickrow Property Manager has received an F rating from the Chula Vista Better Business Bureau, how can a company be that bad? read more

I just had my truck stolen from our parking lot, mostly due to our HOA who never fixes any of the security gates. There is always one that is stuck open inviting anyone to come right into our property. I had asked once at a meeting if they could at least put some fake cameras up as a deterrent, but was shut down. It is like they just invite criminals in to do what ever they want . I saw a homeless man recently leaving from our laundry room and he told me he has a key for it (how is that possible)? They seem to never address any criminal activities and now I have to suffer because of their negligence. read more

I am an owner of several units at Las Palmas Condos. The management at Brickrow is beyond non responsive. I need a water shut off to do some repairs and they do not follow up. Michelle Sanchez is non responsive and Adrianna ignores any and all follow up. I have lost track of how many times I have called and emailed. I would not use this company ever. Horrible service and follow up. read more

HOA of my property, we experience slab leak and water damage causing damages to walls and flooring 6 WEEKS AGO. Personally contacted company Vice president "Adriana", also services reps Edna, Liz, and a couple more problem keeps being tossed around. Contacted the Restoration company and he is waiting on their approval to finish with my repairs. I suggest they either hire more personnel and or revise their organization, they have the capacity on providing a better service.... read more

This is one of the worst property management companies I've dealt with (and there are many bad ones out there, so that's saying something). I've been filing dumping reports every week for over 2 months with regard to illegal dumping activities in the HOA area (like mattresses, toilets, etc), and the HOA keeps saying they're going to do something about it but, surprise, surprise, never do. Cleaning up trash in a common area is a basic function of an HOA, and they can't even do that right. Very disappointing. And their customer service is horrible. So ironic given all the bold claims they make on their website. Don't use this company if you have a choice. Seems like everyone else who reviewed this HOA came to the same conclusion. And yes I wish I could give negative stars too, 1 star seems too generous. Photos of the dumping they've been ignoring attached. read more

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Came for a simple key. Person in the front is very rude! Customer service demands good attitude. No need to be rude. Or maybe just maybe she is doing it for free and she hates her volunteer position at this company and if you know me you know I am a sweet Heart. read more

I live in a condominium complex with my family and there is a fence that was burned down by arson last year and their HOA has yet to fix the fence. The high school students continue to harass my family and me over the years. The high school has said they have no responsibility after they are out of school and the HOA is showing extreme neglect in attempting to fix the fence. You can visibly see the charred fence still to this day. There was originally a wooden fence and a chain link fence on top of that, when they took the chain link fence down the high school students started to jump the wooden fence. Last year it was taken to the next level when one of them started a fire, especially being in southern California with our dry conditions it is very concerning to me that it could have spread to the other units around the fence, affecting multiple families. I have contacted the non-emergency hotline and she told me unless the police catch them in the act crossing over to the complex they cannot do anything about it, even if there is video proof. All I want is for the harassment to stop and for the HOA to fix the fence. For some reason, the HOA is showing extreme neglect in this situation and I hope no one attempts to burn the fence down again and it does not spread to the other units, it would be extremely devasting to the community. I went on to BBB they are not accredited and they have rated them an F. read more

Brickrow is AWFUL. 14.3 in our R&Rs state that moving out sales are allowed. They took all of our signs down today after talking to my husband. And my husband informed Management of the sale last week. Management said "just be sure no one parks in the red." They are immature and unreasonable. We are thankful to be leaving. However. sad for our neighbors who have to live under their rule. Saturday morning we tried emailing: robert@brickrowmgt.com but the email didn't go through. We then called the emergency number on the website and left a message. No return call. ***Update*** Tues. 11/17 Robert came to our house this morning about 9a. He asked us to take our signs down (I will post a picture. We were very immature. Sometimes it seems you have to meet people at their level.) He claimed he didn't take our original signs down, but watched a neighbor do it. When we asked why he didn't tell the neighbor that it was ok for us to have the sale, he said it was the neighbor's right to take the signs down. Ok, it was our right to put up new signs. :) He also told us to take down our yelp review because it was untrue. We suggested he come make a rebuttal here. PS. I only posted the sign because Robert was taking pictures of it and I didn't want to be accused of hiding any info. So now it's all out there. We made a few others, but still need to pull them down off the street. Hubby posted them high. lol I have no problems posting them if anyone wants to see more of our lame pathetic immaturity. After 8 years, I'm just so over this crap. read more

Brickrow Property Management - The sign we posted on the back of our jeep in our driveway. Meeting them at their level. Pathetic. - Property Management Near Me - National City, California

Contacted company muplty times for rodent issues!!!! Left 5 messages for "Robert Griffin" Propery Manager. NEVER received a call back. (Jacquie-great employee, stated he would call me back each time and NEVER did). Emailed owers, James and Andrian Ladd. NEVER received response back from them. In stead, I received a "FORM LETTER", not from them, giving some standard benign direction, as if this was NOT an ongoing problem that their company has NOT addressed. I have owned this property since 1979. So sad to be stuck with a Property Management Company that feels entitled to disrespect owners/tenants and problems that they are responsible to handle. As I read the reveiws, there is NOT ONE GOOD review for this company. read more

Unfortunately, I have another review for Brick Row Management and this time it involves our Board of Directors! Our last monthly Board Meeting on Wednesday, April 13, 2022, was disastrous! I had several complaints and was encouraged by one of the BODs to bring them up at the meeting. As I started my complaints, I immediately noticed that I was being ignored by the BODs and the property manager, Robert Griffin. As I went through each complaint as if I weren't even there. The BODs kept saying next and next on each complaint and they didn't even respond in an appropriate or professional manner. It's as if I were wasting their time! One of my maintenance complaints, was to remove this bush that has been there and outgrown for over 45 years. When trimmed, it doesn't grow any greenery and becomes nothing but stems that look like stick weeds! It was day 22 without hearing a word, so I called Brick Row and was connected to Andrew, who claims he never saw the maintenance request and said he would look into it. I ask him to get back to me with phone call or email, he never did. It was 7 days later and the day of our meeting and when I mentioned it, I was shunned by the BODs and Brick Row! They were rushing me through it all without paying any attention to what I was saying! WOW! I have lived at Rancho Rios East for 47 years and this was the worse Board Meeting that I have ever attended. They said I was taking up too much of their time and I wasn't having it! So, each Board member, (Luis, Cathy and Julie) all started shouting and yelling at me at the same time as to discourage me to just get up and leave! I retaliated by continuing my complaints and responded to them individually at their rude, disgusting and unprofessional behavior at me. (After all, I have lived and paid my dues for 47 years and knew I had the right to present each complaint). The real problem here is that I tried to get the BODs to listen and respond to my requests and, but only one was finally responded too. They mentioned that they volunteer as BODs, (as if I didn't know that) and because of that, I think since they don't get paid, why should they take the time to respond, yet alone care about what you are saying! Rancho Rios East pays $35 LESS than Rancho Rios West for its monthly assessment fees. The manager, Robert Griffin thinks that we should be paying the same amount, which is $35 more expensive, for lack of work that is never done! Our former property managers (The Paul Miller Company) were absolutely cost effective and were professional with keeping the costs down for the homeowner's here at RR East, which included preferential treatment which is an offset to keep costs down. Brick Row is unqualified, unprofessional and they over charge for services that they don't even render to us as of yet. 2022 will be a disastrous situation for each and every 272 homeowners who own a condo here in our complex! I am hoping that when Brick Rows contract is up by the end of this year, that the BOD will cancel their services! By the way (Luis, Cathy and Julie) hired Brick Row without even consulting with the homeowners here at RR East, yet alone letting us vote on it! WOW! We are heading into a disastrous year of having to pay more to even getting the services that are required by Brick Row! True, everything costs more now, but Brick Row will manage to make tremendous profits from raising our assessment fees way to high and way out of line! Only time will tell what will happen here. I will be keeping close tabs on Brick Row and reporting the lack of unprofessional and negligent behavior and services which I know will NOT be rendered to us. Their first Newsletter this month had two typos in it!! read more

I've been living at Southbay townhomes for 8 1/2 years and i have a serious health hazard going on with a hoarder living next to me who has abandoned her place. Water leakage through my wall connecting to hers.And serious Rodent problems in my walls and in attic. Brickrow Management won't take care of this issue. Neihbor's have had the same problems with rodents and still nothing gets resolve! People have moved because of it. I've contacted the city and b.b.b. I'm at my Witt's end. I'm disabled and not able to move out. I have anxiety because of hearing scratches and rats screaming at night! HELP! read more

I needed some help with documents for my loan and had the pleasure of working with both Lena and Melissa. They were both very helpful, responsive, and I got everything I needed in a timely manner. Thanks to the Brickrow team! read more

I think we should all get together and do a class action lawsuit against this complain we all have similar complains and profiling that they don't do anything about. They take our money for the HOA fees nothing is maintained. My kids are being filmed and attacked by neighbors. I feel attacked they steal my trash cans and my packages and there is nothing I can do their dogs poo in my yard and off their leash in always working my kids get the home so they get filmed and harassed while taking out the trash hoa silence they don't do anything to protect their tenants and while we are in the subject I note that all the properties they manager need new pain need new fences need work they are falling apart and nothing is done. Take take and take but give nothing not even security to its tenants. Offices are closed during covid emails messages unanswered to protect themselves from doing their jobs read more

The Southscape property management will not get back to you and the workers, they leave on vacation during big projects and won't call you back. People working on my apartment building only one guy at a time. Husband works night shift so you can see why this is upsetting me since I have no one calling us back. They should have been done a week and a half ago but looks like they won't be done for a month now when Southscape told me it would only take 1-2 weeks. We pay hoa, everything on time so I don't know why these people don't give two fucks. read more

I wish there was negative stars. This property management company is for the dam birds!! Just awful PIECES OF SHIT!!! They do absolutely nothing for the home owner. They do no walk throughs so renters don't follow the rules, news paper is used as curtains use necurtains Complaint after complaint and no change. My Patio has been flooding every time it rains. Is been 2 years Since I sent in a maintenance request. WTF!!!! I pay my HOA fees monthly never late. They have 2 workers to maintain the appearance of the community and one is part time. read more

Brickrow Property Management is enabling my Homeowners Association Board to illegally restrict eligible nominees from having their names on the ballot for our upcoming election. I submitted my nomination form to Melissa (as instructed) and tried to reach her to confirm receipt of the form (as instructed), but my emails and phone message went unanswered for a week. When I was finally able to reach Melissa, she was extremely vague when I asked her to tell me if I'm eligible to be on the ballot (though I know I am 100% eligible). I then received an email from Brickrow ( on behalf of my HOA Board) stating that I am ineligible to have my name on the ballot. I immediately called Melissa and told her that my Board is not following the law and that Board members cannot keep my name from the ballot simply because they want to. I sent emails detailing SB 323 laws regarding election, nomination, etc. Melissa said she'd get in touch with the Board. I checked my mail the following day only to discover that Brickrow had already mailed out the ballots for this important (2 year term) election without my name on the ballots!!! The front desk/ Margarita screens calls from my phone number and my husband's phone number. She either sends us straight to voicemail or answers and then grills us about our reason for calling. My husband has called from the phones of co- workers and his calls were answered immediately. I have sent very serious and time sensitive emails which have not been answered by Melissa. I've asked what Brickrow is going to do to fix THEIR MISTAKES. No one has called or emailed. Either Brickrow is not current on HOA election laws or Brickrow is knowingly allowing my HOA Board to illegally suppress my nomination. This is inexcusable as my HOA dues pay for Brickrow's supposed managerial expertise. Our community consists of nearly 200 owners, yet Brickrow is invested in keeping 5 Board members happy. Many residents of my community have been approaching me to tell me their horror stories of this current Board. Many residents have complaints about Brickrow as well. Since Brickrow staff/ owners will not respond to my emails, screen my calls, and continue to allow my Board to operate in the shadows, I will continue to lodge complaints against this business. read more

I am very pleased with the speedy and helpful assistance l received last week from Robert! He cleared his busy schedule from wherever he was working in the field to meet me at the main office. Then, he listened to my concern very attentively about my flood insurance before he actually identified a quick solution to my problem. Greatly appreciated! I can get some sleep at night thanks to this great guy. Give him a pay raise!! read more

Would love to give them a Zero. Unaccountable. Lazy. unprofessional. Their negligence has damaged my home and they refuse to do ANYTHING about it. read more

Very poor customer service. Not responding to correspondence from community members. They are very much in cahoots with current board members. They sit on HOA boards and make community decisions without living in the community. read more

Horrible communication. I own a condo in Park Lido that is managed by Brickrow and the condo has not had hot water for 5 days so far. They did not respond to several phone calls and complaints until days later saying yes a water heater is broken and will be replaced. Then they have the nerve to not have the repair performed when they said they would be and are once again unreachable. As an owner I pay this HOA a much larger fee than my other properties that are managed in an actually professional manner. Brickrow dodges communication. They are slow to acknowledge when something needs to be repaired like a centralized water heater affecting multiple condos within a complex. Nobody answers the emergency contact number: 619-204-9462. Counterintuitive for an emergency contact line... read more