The customer service is outstanding. The website is in need of an upgrade, the saloon is not open…read more Also, I think "lodge" is a more appropriate description than resort.

Our two night stay at Edgewood Resort was above and beyond. The staff was extremely accommodating,…read moreproviding us with anything we requested. Brandy and John were the two that we dealt with for our stay. The room we requested was a river view with a king bed. The floors were hardwood in the room, plenty of lighting available, a mini fridge, ceiling fan and air conditioning. We spent some time on the balcony with a few drinks just enjoying the perfect evenings. Although some may consider the room to be a tad bit high, we found the whole experience to be well worth every penny.

The view was perfect and the room was just what we were looking for, where we wanted to stay! Staff…read morewas very friendly as well!

LM H 1/5 just now on…read more Google Not only accuse non smokers of smoking in the room. Not just accuse you but then go on and on about having to air out the room all evening. Went from a falsehood to a wild fantasy fast. I opted to not stay the second night as I feel they were trying to set me up for that $500 feet they tell you about. This is alarming. If they can lie so boldly I no longer trust them with my credit card. My $300 room will be $800 and I could only be mad at myself for subjecting myself to dishonesty while signing a paper allowing them to charge for said dishonesty. WRITING THIS BECAUSE I KNOW IM NOT THE ONLY ONE... and someone needs to say something. Who knows how many ppl got roped into false smoking fees

Made our annual trip and stay at Riveredge for Memorial Day weekend. Room was ready upon check in…read morejust before 4pm. Stayed on the 4th floor Queen Room with Jacuzzi Loft. Though the resort is aging I love its vintage charm and the balcony with view of Boldt Castle and St Lawrence River! If you are looking for Five stars and modern hotel this is not it. But if you are looking for a great hotel with character multiple restaurants, bar, tiki with live music and events, this is definitely the spot! Room clean, bathrooms are on the dingy side, supplies replenished upon request. I used Trivago to book room which was a substantial savings. Just over $500 for Saturday and Sunday. Indoor pool, Jacuzzi was closed in pool area.

We travel a lot. We were new to the area and booked a room for three nights. They double charged us…read moreand now we have to dispute it via email! For $250 dollars a night you should expect more. It is an old hotel. The room was acceptable. The towels were small and dingy. The soap was so small and cheap. Not asking for much, a simple hand soap. There's no complimentary coffee. The blankets were worn and not sufficient. No microwave in the room.

This hotel was extremely grimy and just gave off complete trashy motel vibes. everything about this…read moreplace is a scam and everything about it sucks. the pool looks nothing like it does in the pictures and quite frankly NONE of it is good! this place is DISGUSTING and i would never recommend anyone to come here ever.

The only redeeming feature of this place is the view--and even that can't distract from how poorly…read moremaintained and unsettling the rest of the experience is. Finding the entrance was like a game of hide-and-seek gone wrong. There's no signage, zero lighting, and walking back at night from the main street feels more like the opening scene of a horror movie than a relaxing vacation. It's eerie, deserted, and downright creepy. The restaurant? Only serves dinner--no breakfast, no lunch. Good luck figuring out when it opens, though. When I asked the teenage staff at Pointe Grill, they stared at me blankly before going back to fishing and smoking off the dock directly in front of the entrance. It was like interrupting their hangout spot, not asking a simple question as a paying guest. The property itself is in serious decline. Dirty, dank, and reeking of cigarettes and mildew. The smell hits you immediately, as do the scattered cigarette butts littering the grounds. It's clear that upkeep is not a priority. To their credit, the front desk staff were friendly and welcoming--but that level of service unfortunately doesn't extend to the rest of the establishment. The rooms with a view of Boldt Castle might sound romantic, but step inside and it's like walking into a forgotten relic of the 1970s. The decor is outdated to the point of being uncomfortable: mirrored walls, an aging jacuzzi, and cheap, bubbling vinyl flooring that looks like it was installed by someone's cousin over a weekend. The door to our room didn't even seal properly--it looked like it had been kicked in at least once, maybe more. The balcony was filthy, crawling with bugs, covered in vines, and in desperate need of a power wash. The railing was rickety and rusted--definitely not somewhere you'd want to linger with a drink in hand. As for amenities, the hot water took a full ten minutes to arrive, which felt symbolic of the overall experience: slow, neglected, and not worth the wait. For the price per night, this place is a complete letdown. It feels more like a rundown roadside motel than the getaway it pretends to be. Skip it. There are far better options in the area that actually care about their guests--and their property.

Absolutely great home style food. Service was excellent always. Can get pretty crowded.read more

Service was good. Went for the beer battered fish fry. We've gotten them in the past and they were…read moredelicious. Tried them tonight and someone in the kitchen really doesn't no how to make a beer battered fish. I think they floured the fish first then dredged them through extra thick batter. Fish tasted like uncooked flour even though the batter was way too dark and greasy, probably because our last fish fry here. They used to have a reasonably priced and delicious fried fish. Not sure what happened but we have friends who also mentioned that their fish dinner went down hill. It's a shame.

Good value. Great location. Good coffee . Clean rooms.fine people. I will stay here again! You can…read morewalk to the tour boats, restaurants, breakfast and gift shops from one spot.

if you're looking for a 5 star hotel, this probably isn't for you. BUT! if you're looking for a…read moreclean room (older) and wicked friendly staff that treats you like family .. this place is for you! Coffee cart is out for your convenience and if you're lucky enough to get a 2nd floor room, you can relax and people watch! Dockside Pub is cross the street (good eats, drinks and quick draw) and Skiffs is on the corner... good music! Literally a 5 minute walk to anywhere! This is an annual trip (we book it before we leave each year) and have never been disappointed!

Back to basics. Clean, orderly, no frills. No breakfast, but they do offer free coffee. Easy access…read moreby car or boat. Under $100 in early June. Lots of nice friendly people... and staff.

I'm a local in Alexandria Bay , been a local all my life. I'm very disappointed with how this…read moreestablishment handled me sitting by the water eating a quick meal. I sure hope it wasn't the owner because they were rude as hell about it. Regardless if it's " private property " it never hurts to be nice! Let me add the only person at the place was the rude employee

Talk about convenient. This place was really centrally located to everything within walking…read moredistance but we still drove everywhere. It's not the fanciest motel. When we got there I didn't know what to expect. I am not going to lie but when we got their and saw the house that we reserved it really took us sometime to let this place grow on us. We had reserved a three bedroom suite. Who knew it was literally right next to their office. The three bedroom suite was literally a house. It had two bedrooms upstairs with a very small bathroom. I fit in the shower but it was tight. Each room had a box a/c. Downstairs had another bedroom, modest size dining room, living room and a large bathroom. We had a private deck with BBQ grill which included deck furniture. The place itself was very clean and there was no musky smell. It turned out to be a pretty nice place to stay.

ok so i can't decide if this a 3 star or 4 star... if you're going to stay here, its because its in…read morethe heart of Alexandria bay and you're on a budget. This is why i picked it, that and everything else was picked over. This motel was very easy to find and walking distance from everything in the bay. I was nervous about how dirty it might look or feel, but it wasn't that bad. it does need a make over on the inside of the standard rooms. i peaked in the rooms that have sliding doors and they seemed nicer. the standard rooms need new carpets and bedding. our room had stains on the carpet. the bathrooms were decent with one small sink with of course a toilet and normal size tub/shower. The decor also needs to be updated, but again this is a decent place if you just need a place to crash on a budget. They didn't seem to have enough outlets, no clock, enough lighting, cable, and to lock the door you have a key. There are two levels to the motel on either side of the parking lot and the office is in the front. the parking lot could actually get quite full if everyone is in so then its hard to menuver with the parking lot being on a slanted ground. great views of the Boldt castle across the water. The pool is decent that is 4 feet with an all around deck and lounge chairs. i didn't get to experience this as it was a little colder weather. there is also a dock for people who may have boats and can pull right up to the motel. I have to say one other thing that may ruin some peoples decision to stay, but this is hit or miss. We know for a fact that my boyfriends watch was stolen. We had locked our door every time we left the room and there was a small window in time that it would have been taken. its very difficult to speculate and say who stole the watch, but we could only guess as it was the only time we allowed our room to be cleaned. We had checked everywhere and everything, talked with the office but of course nothing could be done. This was back in July, still hasn't turned up and no call, but the office manager was nice in taking our information. kinda wish that could've done a little something extra (not sure what). unsure if we would stay here again. i had noticed better motels/hotels, hopefully on a better budget to stay elsewhere.

This review is for the restaurant. A superb dining experience was had by our group! You can't beat…read moredining on their front porch with park and water views in the distance. We were seated quickly, and every employee we encountered was very kind. We shared their Clams, and I could have had these for my meal! So good! My entree choice of Roast Chicken with Herb Gremolata and maple roasted carrots was a mix of flavors that played well together and danced in my mouth. My friend raved about the Pork Shank, and it looked absolutely DELISH! I hope to return sooner than later!

Excellent food and atmosphere Servers were friendly and professional. The dinner choices are…read morewonderful and not like all the other restaurants. Highly recommended

FYI.... It's called "Captain's Inn & lodge...... Not Alex bay inn! It took me awhile to figure out…read morethe address. Hate when that happens! Anyways .......Room was clean. Beds were comfortable. The pricing was cheap. However ...When we turned on the AC . It made our nose feel stuffy. Don't know if it was because of the filter being dusty or that its position is directly underneath or next to bed. But overall, not bad for a one night stay before returning back from a rode trip. The receptionist was nice and friendly.

One of the best places I have ever been! Love the staff they are amazing! Food homemade and out of…read morethis world. Thank you Marie and all of the staff for making us feel at home! Highly recommend to anyone looking for somewhere special to go without all the riffraff!