Hats off to Jim Sheehan of Bridgewater Kia. Thank you Jim Sheehan for your time and patience . It took a little bit of fliiping and flooping but Jim got me in the BEST car for ME. I LOVE IT. I would recommend this dealership to everyone. What a great place great deals and great people. read more

Let me start off by making a blanket statement-- Car Dealers are a necessary evil. I have leased/purchased perhaps 30 or more cars for me and my friends over the years. I have leased many luxury makes and modest ones, too. The dealers are a challenge and even when ready to "sign", they can slip one by-- or try. I love the KIA brand-- quality, value and dependability-- and more, so here I go. My first Kia in 2011, I was caught off guard for many reasons, and they outright pulled an interest rate switch with me and surprisingly, I missed it until it was way too late. Never again will I deal with Gateway KIA in North Brunswick. So, I went to Kemper KIA this time. From the lovely, congenial and honest sales lady, Brittany, to the kind, honest and knowledgeable finance manager, Jim, I was impressed to no end. The owners are always on location-- a 70+ year family business, and they, too, are the real deal, as they made it their business to meet me. I will stop her, but I can honestly say that I will refer MANY to them. It has been quite a long time since I did not have to check my pockets after leaving the dealership and for an equally long time, I did not feel like I had to take a shower when I came home. read more

Be very careful when you buy from this dealership. Example, I went to buy a car listed and trade in mine. I was told there would be a substantial tax benefit as the trade in price comes off the selling price of the new car so you pay less taxes on the lower price on the new one. Great to hear, then they come back with a paper with all this math to confuse you. I was aware of this "Use car" tactic so I check the math. And behold they took the trade in cost after charging tax on the entire new car price. Had I not been aware they would have pocketed my $700 tax benefit. They said it was a math mistake.... really??? they do this every day, No way was this a mistake. It continues. I'm looking at the math sheet and see a $975 charge with no explanation. So logically I challenge that as well. They advised that it was for the Lojack that they install on all their cars. We'll some, like me, don't want Lojack and if I did it only cost $700 per the internet search. And last but not least after finalizinge with the corerct price now that the additional cost and tax issues were fixed it comes to paying and driving away. It took them over 2 hours for the financial team to get me out the door after hours and I Paid Cash. what should have been an easy fun transaction turned into a tension filled,watch your back (cash) experience. So watch your dollars when you go here as they work you over and try all the tricks to get you to pay more and more, while giving less and less. Best of luck. read more

Horrible experience. Salesman was way to touchy and unprofessional. Rushed us out the door and said he would inform us by phone regarding the banks decision on the car we wanted. Never got a call or anything. It's obvious I did not get approved, but a phone call would have been more professional. Will never go back and will not recommend to any of my friends or family to go there. read more

I have never had a more stress free car buying experience!! No pressure, listened to my needs and budget. I believe the salesperson name was Karen Mateo, she was great!! I came in to look at used cars and ended up getting a brand new car for less money. I would highly recommend Bridgewater Kia Jackie Gaudet read more

Just like most of the complaints, the customer service here is terrible. Not including David in finance, that guy is great. David, if your reading this, leave before the ship sinks. You to Salesman Kyon. First red flag, the "maintenance fee." A fee that they can't possibly defend as anything close to reasonable or logical. So, let me get this right, I, the customer, am suppose to pay YOU, the car dealer, for taking the time to make sure that the car you are selling meets basic standards of safety and operability? I purchased a vehicle there and signed a 90 day warranty. Then the salesman turns around and tells me that the 90-day warranty was a mistake, and that I must buy "as-is." This was not disclosed until after I already made the commitment to purchase the vehicle. One-two days (literally) after purchase, the battery was completely dead to the point that it could not hold a charge, and the head lights were no longer working. I called and complained about the battery, and was told that their inspection reported the battery was healthy, and was then questioned as to whether I left interior lights on. After being forced to purchase a battery, and a few emails later, I was told I will be reimbursed for the battery. Let's not talk about the $300+ that I had to pay to get the headlights to work again. Bridgewater Kia is a joke, and treats it's customers with complete lack of respect. They won't be in business much longer. Place smells like decaying scumbags. David & Kyon...jump ship now. read more

BEWARE! WORST DEALERSHIP IVE EVER BEEN TO AND TOOK ADVANTAGE OF A FIRST TIME CAR BUYER I don't normally go out of my way to write a negative review but I had to this time...I went over to go purchase a vehicle over at Bridgewater KIA and was helped by Jim in sales. After countlessly explaining to him that I will be moving in 1 week to NC and that I would need NC registration and plates he told me that he understood and that he would put that data in the system. One week after I moved and had already paid them $500+ for "documentation and title fees", I received the plates and registration for the WRONG STATE. I had then come to find out that I have to pay ANOTHER $500 to get my car RE-REGISTERED in the correct state. After ignoring numerous of my calls back, I was finally able to speak with Jim when he told me that there is nothing they can do, blamed me, and then even hung up the phone on me. In the end, Bridgwater Kia knowingly charged me OVER $500 for a useless registration and plates for the WRONG STATE, which then required me to re-register and repay $500+ to fix their mistake in the correct state. BEWARE, Bridgwater Kia took advantage of my inexperience as a first-time car buyer and did not explain the process thoroughly, or the fact that I would have to re-register my car in a new state 1 week later and pay $500 all over again. They just gladly took my money and shook my hand. Save yourself the time, money, and stress, and go somewhere that that is trustworthy. read more

After dealing with the slick sales guys at another highway dealer for the last two Kia Sportages I bought... my friend Steve referred me to Kemper ... he said it was a family owned business, and the sales people were friendlier than what I was used to. I'm so glad I went! Danny was knowledgeable, professional, and efficient.. And the best thing was, I never got sent to the "finance manager's" office for the usual headspinning bait and switch car salesmanship BS. Danny and all the sales people at Kemper take care of the whole deal for you. Much more in my comfort zone. I love my new Sportage. Danny made my buying experience a very positive one. I highly recommend him and Kemper for your next Kia purchase. read more

I have to say, if you are looking for a very reliable vehicle and looking for amazing service, Kemper Kia is the place to go... I have dealt with a handful of dealerships and Kemper gives you that family atmosphere where there is no BS and they actually work with you on getting a great price/deal. Phil Diamant was the reason we came in and he helped us find exactly what we were looking for and Jim Kirchner was great during the closing... Thanks Guys! read more

My family has been buying cars at Kemper for 40+ years. Sales department is great. Love buying cars from Jim.... we always get a square deal. The service department is straight up honest, fair, and pleasant. Honestly, I know that sometimes you pay a bit more at dealerships for repairs, but at Kemper you get more. You KNOW your job is done right and you get exceptional service. read more

I truly wanted to say thank you to Kemper Kia (Bridgewater Kia). We walked into the dealership 2 weeks ago looking at a used truck they had. Daren McCann was our salesman. He approached us like he already knew us. He had a great personality. Long story short we left that dealership knowing that we loved the truck but was a slim chance to get it. We gave up on the truck cause we knew it wouldn't work out. After two weeks Daren gave us a call and said he worked hard for us to come back down to dealership to hear the offer. That night we drove out of the dealership with our new truck. Thanks again Daren for not giving up on us. Kevin & Tanya Choy read more

I have some issues with my experience at this dealership. First, I thought the payment situation was handled very poorly. Despite telling at least 3 employees (Sales Manager Jim Kirchner and Sales Consultant Daniel Fernandez included) that I wanted a 72 month term they still tried to squeeze more money out of me by putting my term at 75 months on my contract without mentioning it. I thought that was very underhanded. It was only because I actually read everything thoroughly that I noticed. Second, my payments were set at $300/month. When the Finance manager (Michael Marceca?) tried to sell me on the protection plan/extended warranty I saw that that was included in my $300/month bringing the total from approximately $278 up to $300 that I asked for. When I asked for that to be removed my payment remained at $300/month rather than dropping to the pre-warranty price of $278. There was no explanation for that. Before leaving, I asked for the button on the center console to be fixed. After I was told the car was being serviced I came out to find not a thing was changed. This was not a big deal but I realized there must be a real problem with the service department or the service manager, Bob Dempsey about 2 weeks later. I parked at Autozone one day to get some microfiber towels and when I came back out to leave, the car would not start. I called AAA and they told me the battery was bad. I had the guys at Autozone check the battery and they also said it died. I know how I drive and I know how I treat my car. The battery was bad when I bought the car. I called Bridgewater Kia and they told me they would not reimburse me if I bought a battery at the Autozone and that I had to drive over an hour to their dealership to have it replaced. Also, being that the service department was closing in about 2 hours that meant I had to drop what I was doing, get a jump start and go immediately. I feel a service department that would let a car leave the lot with a bad battery is either incompetent, lazy or negligent. Lastly, I've been waiting nearly two months, at this point for my license plates to be transferred to the new car. A month ago I called and explained the situation to Daniel Fernandez and he said I would have to come get new temp plates. After the battery situation I said no. I told him they would have to be mailed to me. He said he would have to speak with the manager, Paul Kemper. I never heard back from him. I called a week ago and Daniel Wolf told me they would send out new temporary plates. Nothing. I called this week and was told the same. Let's see. I suppose this is how some dealerships operate but I've never been in a situation so distasteful. Believe me I have no intention of buying from them in the future and I will certainly tell anyone who will listen to steer clear. read more

This dealership should be avoided at all costs. Horrific followup, literally doesn't exist. Couldn't get Sales Manager on the phone despite numerous messages. Unbelievably bad....if I could give a negative rating I would. They lack follow up, communication and professionalism. Quite possibly the worst dealership I've ever dealt with....buyer beware read more

Best car buying experience you could ask for. Betsie was my sales person, she was knowledgeable and helpful, not pushy at all. I was able to take a Sorento out for a salesperson free test drive, and given plenty of time, and room to make all my decisions. Betsie even got me more than expected for my trade-in. I highly recommend Kemper Kia. read more

In 1965, I purchased a Pontiac LeMans from Kemper Pontiac-Cadillac. Through the years I have experienced the sales strategies of five different dealers. All five dealerships made selecting and buying a car a five or six hour project. The salesmen always were moving to one manager or another, then back to me. Finally, I was ushered into the finance managers offices. In not one dealership had I seen this man before. I settled for the cars, but I would recommend none of the dealers. Several weeks ago, I went back to Kemper Kia. I met the salesman, Orlando Proenza. We discussed the car I wanted to buy, and I was invited to take a test drive. When I returned Orlando showed me the sticker price of the 2014 Kia Sorento. He surprised me by asking me to give him a price I would be happy with. Orlando gave me a price of just $100 over my "happy" figure. I appreciate the patience and courtesy of Orlando. I'd also like to say that this purchase didn't make me grab for the Valium! Without qualification, I would recommend Kemper Kia to anyone looking to buy a car without any pressure or games. My brother and I arrived at Kemper Kia at 12:30 P.M. and at 3:15 P.M. we parked my new Sorento behind Somerville's new Starbucks and watched the firemen''s parade. Randy Kowalik Somerville, NJ read more

The worst service department ever!! I had a 7:45am appointment, I arrived early it is now 8:40am and my car is not even in the garage yet. Lots of mechanics standing around sipping coffee. I guess they are thinking about starting around 9:00am. I left without service being done PATHETIC! read more

I came to Kia Kemper a little over two years ago due to a recall on my used Optima. Since then, I have leased a new 2015 Optima through Kia Kemper and only go to their service department for any maintenances. Though it's a pinch more money than your average $19.99 oil changes, I do not mind. I know that my car is going to be thoroughly looked over with 100% care, which in turn makes me feel safe out on the road! Oh, and it's never dirty and coated in car products when I get it back (unlike other businesses). I also really enjoy seeing and speaking to Theresa and Bob each visit. They are very accommodating with appointments and very pleasant to speak with. They are such genuine human beings which is so rare these days! Can't wait for my next service! read more

Brett Drummer who sold me my used Kia was upfront and honest with my selection of my new used Kia and on my trade in. I didn't feel pushed around or held hostage with them holding my keys to my trade in like other places. I would recommend them for a great car shopping experience and piece of mind. read more

Went to Bridgewater Kia to possibly purchase a Telluride. This vehicle is very hot and hard to get. My wife and I test drove the model they had on the lot. We discussed what we wanted and was totally transparent that we would be purchasing the vehicle outright. The sales team was professional and personable but the business practice left much to be desired. We were shown the price, fees, and taxes written on a sheet of paper. It was $3000 over MSRP, which I stated bring that number down and I will give you my money and I will take the car. I was told they couldn't do that because they can get this much money for that car. Which I agree with but I'm not that guy. I'm all about the dealer making a fair profit but don't be greedy. So my wife and I left and found our Telluride at another dealer at MSRP with incentives. Unfortunately Bridgewater Kia chose to put a few dollars before their reputation and turned away a possible lifelong customer. read more

I bought a truck from Bridgewater last month. Be sure to negotiate price out the door. Jimmy K. the Salesman promised no hidden fees after we agreed on a price. Handed me a contract and a 500$ documentation charge was on the bottom! - said he could do nothing about it since it was printed on form from the print shop. Typical used car salesman. Moving on, after contract was signed and took delivery of truck I was promised the tags would be overnighted when he got them....Nothing. Called 2 weeks later and was told I needed to pay additional 50 dollars and if overnighted another 30 dollars. I live 2 hours away so they got me on that. Empty promises and a frustrating purchase experience. Taking up the dishonest practices with NJ DOT and TrueCar buying service management. read more

I would not recommend this dealership for any used cars. Recently I went there and purchased a rather high end used car. I was very excited and did a ton of research on the car.....I was working with 2 different guys and both seemed very nice. I made it VERY clear before I came to the dealership that I didn't want ANY hidden charges. I asked Brett about any fees and/or charges that would be included in the purchase of the car. He told me that they don't have any hidden charges and reviewed exactly what I would be paying. When I got there which was a little less than 100 miles from my home, there was a mystery $1495 charge...They explained that this standard charge is for a service that they provide that includes window replacement (Which I already have with my insurance company) and some sort of Key replacement....replacing a key doesn't cost $1495. When I expressed how upset I was, there was nothing that they could do...its a MANATORY charge. I went to this dealership because it was slightly less than similar cars I found online...however with this charge it made it more expensive and really far from my home. In addition to this, I was told by JT that the best interest rate that they could give me was 5.9%...My credit union was giving me 3.2% so there was no way I would use the dealerships financing. JT said it was the absolute best he could do. Then while I was with the finance guy he mentioned that I had a really good rate but he could have got me a rate around 3.5%....The finance guy said JT never came to him and asked for better rates. The sales people I worked with are nice but clearly lie and/or deceive to win business. Once again, do yourself a favor and go to a dealership that doesn't have hidden charges and the typical lying used car sales people... read more

My husband went here for our Sorento 2011 and we paid a decent price and the service was wonderful and pleasant. Loved it and will definitely be going back to them! keep up the great work Kemper! read more

Bought my first Kia last week and love it! Professional and knowledgeable staff helped me pick the car that was right for me! By far the best dealership experience I've had. I'd highly recommend the dealership and the brand. read more

This was the most pleasant car buying experience of my life. Friendly, considerate service, No nonsense with financing....excellent rate. Jim was great, matter of fact and there was zero pressure. read more

Kemper was the best experience I have had at a car dealership. I worked with Joe Fox who went above and beyond for me. There was no pressure buying the car and the deal I got made me feel even better. Leaving a dealership knowing you got the best deal possible is what you want. What impressed me even more was how friendly the entire staff is. Kemper is a throw back to small town dealerships that care more about their customers than padding their statistics. Kia is also a very good quality car. I've had Hondas and GMCs for a decade now and the Kia blows them away. Thank you Kemper for a great experience. read more

August 19th we went to Kia in Bridgewater to get a new to us (used) car. We found one quiet fast and loved it. The salmon was new, he knew NOTHING about the car or kias for that matter. He was a yes man. Yet didn't deliver anything. We had to make sure the manager knew all his yes's on paper.... Well 7 hours later we are still sitting there for the finance guy to talk to us. 8 hours later we are finally done. Mind you they have our trade in, so nowhere to get food, they have 0 vending machines and no where to walk. The car had two fabric head rests and 2 leather. What why? So one of the deals was they would replace it to match the car, leather. They said fine no problem. Well us sitting there for 8 hours, they didn't even detail it. So now we had to go back for detail and head rests. Which we did. We were told head rests would be in, and they weren't, and they didn't detail yet again. So we had our 2nd appointment with service center to come get it detailed. We did. Still no head rests. Went back for the 3rd time. They had our car for 2 weeks. 2 weeks!!!! They kept saying, tomorrow, tomorrow, monday... Yes we got a loaner. But I just bought a car, I want MY car. Less than 2 months later, the AC went out. Mind you this is a certified preowned 2015 kia. They want us to pay 300 just to see whats wrong than a deductible onto of that to fix it. WTF? I would never ever never ever ever go back here again. Go somewhere else for a car. They have NO clue how to handle customers. read more

Had an excellent overall experience buying a preowned car from Bridgewater Kia. Friendly environment, fair prices and good honest people.... couldn't be happier with the buying process and I love my car! read more

The staff is professional and genuinely nice. Start to finish the whole transaction was so easy and smooth, I would recommend them to everyone! Car shopping was never so easy. read more

Never going here again. My fiancé and I bought a car- there was a HUGE miscommunication with what we asked for and what we were given. Since we signed, they refused to reverse the sale. The next day, the manager spoke to us in person but continued to make us feel like it was our mistake and would not admit that they were wrong nor did they apologize for what happened. The manger even snapped his fingers at me to get me to stop talking!! We were given a car missing key components that we thought we asked for AND they neglected to clean it correctly or put floor mats in the car. They were ordered and given to us three weeks later when the remote start was put into the car, but the workers neglected to clean under the mats before putting them on. TERRIBLE customer service and communication. Cars are a big purchase and this place was nothing but a nightmare. I am so upset with how we were treated and how the car arrived to us, I don't even want the car anymore. Yes, it was our mistake that we signed for a car without thoroughly inspecting it but should we be faulted for expecting that they did their job correctly. I've never had a problem like this anywhere else. Lessoned learned. read more

Jim Kirchner provided an amazing car buying experience for my wife and I. It was like buying from a family member. He was exceptionally helpful and knowledgeable. I'd recommend Bridgewater Kia to everyone. You'll be very happy you went to them! read more

Great experience. Orlando was my salesman. He was professional, courteous, and genuinely nice. I didn't want to haggle and play that whole game. Orlando just gave me a great price. At the time of pick up, all the paperwork was ready, my car was perfectly prepped, and Orlando went over every detail and answered all my questions. It couldn't have gone more smoothly. I highly recommend this dealership. I also love my Optima! read more

Jim the Sales Manager was our salesperson. He was not pushy and we took our demo ride without having to take a salesperson along for the ride. John Kemper the Owner thanked us for buying our KIA Soul Plus. No pressure and No games! However the Service Department is much to be desired. It took 5 days to get a thermostat put in our car and Therese one of the Service Advisors gave my wife a hard time and attitude! Buy your car here, but unless it's a Warranty issue go elsewhere for routine service. read more

Walked into the dealership just to check out the Sorento and was greeted by Danny. I had a couple of questions that he answered with no issue and wasn't expecting to leave with a car. He took me on a test drive and I loved it. But that wasn't the only reason I decided to get this car. The pure professionalism and kindness of Danny is what sold me. From the moment I walked in to the moment he handed me the keys there was not one time I felt pressured to make a purchase, which is always my biggest complaint when going to any dealership. This was by far the best experience I've had when purchasing a car and would recommend bridgewater kia to anyone. read more

This Kia dealership is very unprofessional. Several of the workers have attitudes and made me and my husband feel as though we weren't of importance, and came off very pushy. Also I never received a spare key with the car that I recently purchased from this dealership. I contacted the sales manager on more than one occasion to see if I could get a complimentary spare key or what options I have, including an email which was never responded to, and two phone calls: one of which I was hung-up on "accidentally" and one where I left him a voice message. Of course, I did not receive a call back. Whether the answer is no I can't receive a complimentary spare key or not, the fact is that I DID purchase a vehicle from them and ignoring a well-paying customer's inquiries/email/phone calls is not only unprofessional, it is RUDE and tactless. I guess once they have your money you don't matter any more. read more

I love how this dealership is different from other commercial dealerships. Excellent sales staff who really work with you to find and purchase a car. Jim Kirchner was very helpful and I'm glad I decided to buy a car from Kemper Kia. read more

I had the best experience buying a car ever!!! I want to thank Jim for all of his help and support. I am very pleased with my Kia Soul. The experience I had at Kemper Kia could not have been better. Everyone was so friendly and no high pressure salesmanship. Thank you all so much for making this such a wonderful experience!!! read more

Don't bother looking for a used Kia anywhere else. This was NOT the typical stereotype of the horrid used car dealerships and used car salesmen. There was no horrible fake friendliness, aggressive sales strategies. Just straightford, honest (YES honest!) easy going helpfulness! I got a great car at a great price, was able to trade in my old car for a fair price. I drove in from Queens NY and it was so worth it. Joe was my salesman and he was just wonderful. A real mensch! I can't say enough about how wonderful the experience was. Thanks Joe and thank you Kemper family. read more

We stopped in at this location to just "look" as it was out first spot in looking for a minivan. Within an hour we had made our mind up that this was the car for us. There was absolutely no pressure put on us and both Phil and Danny were fantastic! We were able to get a deal we felt comfortable with and walked out with our car a little while later! Highly recommend Kemper Kia and both Phil and Danny!!! read more

If you want a no pressure experience go to Kemper Kia. They honored their internet price and they made my experience pleasant.

After not stepping foot in a dealership for 12 years, the time came for me to upgrade my car.I had decided that I wanted to check out Kia because of their reliability and my brother's fiance also owns one and loves it. I was not looking forward to car shopping because of all of the stereotypical experiences everyone seems to have. And seeing as how I hadn't shopped for a car in 12 years, alot has changed in that time and I assumed that car selling tactics had also become more aggressive. I looked up reviews online and decided that Kemper Kia seemed like the best bet because of all of the positive reviews. Sooooo my husband and I started the search back in August. I originally went in thinking that I wanted a Sorrento. When we arrived on the lot that is what I was focused on and we were able to casually check out what was there and not feel pressured in any way. Danny Fernandez ended up greeting us on the lot and from that moment on there was this instant non-pressure connection! He was awesome.....he guided us through the various models and I realized through the process that the Sorrento was NOT what I wanted. To make a super long story short, we did not buy that very day, but took our time and came back a few times to test drive different cars on the lot. Sadly, we also checked out other dealerships to see what was out there and those experiences were horrible and high pressure.During those few months before we finally purchased, we dealt with not only Danny, but Phil as well as Bryant (all of whom were wonderful to deal with). Finally, we came back in November... test drove a few more models and I finally purchased a certified pre-owned Sportage! All throughout that time there was constant communication with Danny...whether it was an FYI on a monthly sale or just a casual 'hi'. I cannot say enough good things about his professionalism, knowledge of the KIA products and the way he and the dealership worked with us. Danny was a dream to deal with especially if you hate going to high pressue dealerships! To give you an idea of the 'hometown' type feel of this place, when we came back in November, our 9 year old daughter was with us and one of the ladies in the back room (I think they were part of the Finance are...not sure though) saw that she was with us and offered her milk and cookies while she waited with us. That is certainly something you do not see any where else! They made us feel like family and it was wonderful! Probably the best car purchasing experience I've ever had. Like I said, I can go on for days about how great working with Danny was! I love my new Sportage and I loved the experience we had with both Danny and Kemper! If we ever need to purchase another car, we will definintely be returning to Kemper Kia! read more