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    Bridgewater Pediatrics

    5.0 (2 reviews)
    Closed 8:30 am - 6:00 pm

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    10 years ago

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    Pediatric Associates of Hillsborough - Dr. Laura Senator and Dr. Ami Jain, Pediatric Associates Of Hillsborough

    Pediatric Associates of Hillsborough

    2.3(3 reviews)
    5.3 mi

    I am not sure if they are very busy or not, but my experience to schedule an appointment for my…read morechild's annual exam (as a new patient) has been horrible. 2 months back I called, was asked to leave details and was informed will receive a call back in 3 days. I left the voicemail and waited for a week, but no call back. So I called again and left the voicemail again. Another week goes by, but no callback. I called 3rd time and this time talked with the representative instead of leaving the message. I was told to leave voicemail and someone will call in 3 days. Told her that I already left 2 voicemails and it has been more than 2 weeks, but have not got any callbacks. Immediately her response changed. I was told that they are very busy and to try again scheduling an appointment after 2 months. If you are this busy, why are you even asking prospective new patients to provide details and leave a voicemail ? Just let them know you are not needed. My friends have shared similar horror stories about scheduling appointment at this location. I do understand that some doctors are busy, but have never heard anyone asking patients to call back after 2 months to check if the practice can schedule an appointment.

    I have been bringing my kids to see Dr. Jain and Dr. Senator for over 15 years. They recently…read morestarted their own practice together and I couldn't be happier for them. Both Doctors are wonderful with my kids from infancy to adolescence. And they are great with me as well by offering reassurance because as a parent sometimes we need to hear that we are raising good kids. I always walk out of that office feeling better as do my children. Their brand new office is kid friendly, clean, and organized. Their staff is always smiling, friendly and courteous. I never have difficulty getting an appointment if my child is sick. If you are in the Hillsboro or Manville area this is an easy commute for you. I live 40 minutes away, but well worth the commute when you trust your child's doctors.

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    Hills Pediatrics

    Hills Pediatrics

    2.5(8 reviews)
    2.5 mi

    I am very pleased with Dr. Jiang and her staff. Dr. Jiang is a very caring doctor, and this was…read moreevident throughout my visits with her. Even after I moved across the country to California this winter, over 2,000 miles away, she continued to check up on me and offered me medical advice when I needed it because I had not found a new doctor yet in my new location. Dr. Jiang's staff is also very friendly and nice. Whatever requests I make, they always try to accomodate me, whether it's scheduling me an appointment on the same day that I requested it or passing on a question to ask the doctor for me. I highly recommend Dr. Jiang to everyone.

    I brought my daughter to this office on June 1, 2026, with a severe stomach virus. Before we even…read morearrived, I called multiple times and couldn't get anyone to answer the phone. Ironically, when I later returned to pick up medical records, I overheard staff being reprimanded for not answering calls, so this clearly isn't an isolated issue. The biggest problem throughout this experience was the front desk receptionist. She was consistently rude, dismissive, and unprofessional. During my daughter's sick visit, I was told she might not be seen because my debit card on file had been replaced--even though my children have active Medicaid. Thankfully, the doctor agreed to see my daughter, but that conversation should never have happened. After receiving my replacement card, I contacted the office explaining that, due to financial hardship, I was uncomfortable keeping a card on file because I couldn't risk unexpected charges. Since I was told my children wouldn't be seen without one, I requested copies of their medical records. Communication was poor from the start. I repeatedly had to follow up just to receive responses, and although I was told the records would be emailed, they never were. When I finally picked up the records, my daughter's vaccination records were missing. I was then informed the office had never followed up with the previous provider despite having nearly a year to do so. When I calmly asked why I had never been notified, I was met with a dismissive attitude, inappropriate comments, and a complete lack of professionalism. It wasn't until I mentioned pursuing legal action that the office finally took the records request seriously. Dr. Jiang has always provided excellent medical care to my children, and I have no complaints about her as a physician. Unfortunately, the front office experience overshadows that. Poor communication, difficulty obtaining records, unanswered phones, and unprofessional treatment of patients have left me with little confidence in this practice. One final observation: after reading this practice's responses to other negative reviews, the person handling them often comes across as defensive and combative rather than genuinely addressing patients' concerns. Constructive criticism should be met with professionalism and accountability, not hostility. That pattern only reinforces the experience I had. The medical care is good, but the customer service needs significant improvement

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    Bridgewater Pediatrics - pediatricians - Updated July 2026

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