I have used this pool service for almost 30 years and have found them to be both responsive and…read morereliable. Any concern has been addressed right away, and they have never 'no showed'.

Worst pool service ever! Technicians do not speak English so you cannot converse with them. No…read moreloyalty to long time customers ... what is the country coming too!!

I recently had a disaster with my above ground hot tub. Another hot tub maintenance company, A1 Hot…read moreTubs, charged me an arm and a leg to do a hot tub cleaning, and it wasn't even properly done. The tub wasn't properly purged so there was still a ton of dirt in there. I reached out for quotes to get this fixed, because they weren't willing to fix it. Eddie responded promptly and gave me a VERY fair quote. I was skeptical at first because I didn't see any reviews on his page. Turns out Yelp's algorithm removed some of his reviews, so I decided to give him a shot, and I'm glad that I did. Eddie came and fixed everything - he was meticulous, purged with chlorine, drained it, and wiped it till it was completely spotless. He spent several hours doing this. He then filled it back up, and balanced the chemicals. The water is squeaky clean now, and I'm already at ease working with Eddie because he seems to be a man of his word. Any issues, he will take care of you. If you have a pool, in ground, or above ground hot tub, I'd highly recommend his services. Not only are his prices fair, but he does great work. He used to be an executive chef on the strip, so you know he pays attention to the details. ATTN Yelp: Stop removing this man's reviews! He's legit and so are his clients.

My husband and I have been messing with our pool for over a week with the same issue , had this…read moreperson and that person look at it , and had no solution, We needed this done asap. Eddie answered my yelp and he came by an hour later to look at our above ground pool ,he figured what was wrong did some services it's getting to look way better then it was when he came ! I'm glad I found him! very professional and very knowledgeable .We do a weekly service with him, his price is actually reasonable !I would highly recommend him if you're looking for a pool guy!Thanks Eddie!

Gary Morris has been my saving grace! He is prompt, informative and extremely professional. Gary…read moreanswers the phone anytime, late at night, to answer a question or concern. This company is highly recommended due to high quality customer service and reliability. He takes the time to not only pristinely maintain the pool and spa, then takes the time to teach me everything about the system. Had it not been for his expertise I wouldn't know that the $2000 salt generator I paid for had not been installed, still to this day! Oh, and the cost is far below previous quotes from other companies. Huge plus. The so called "company" that built the pool was going to charge me a ridiculous price for maintenance but they literally filled it and never came back or called to orientate me on the pool, spa and enormous "Smart" system. As far as the 2 previous reviews, same guy, 2 years ago, cannot relate to my experience thus far with this company. Thank you Gary!

Wow, this guy is unbelievable! Now, he says, he wishes that I HAD CALLED HIM back to find out the…read morenames of these alleged guys he had lined up for me. This guy just keeps making things worst. This guy cancels out on me the night before (after a 5 day wait for him), doesn't have the courtesy to even call me, nor leave his name or number, nor the name or number of the people to contact instead of him , but, instead, I was supposed to track him down to ask him to try and get some service for me. As if this is somehow my fault for his incompetence & unprofessionalism..

Chris is amazing! He is always on time, reliable, and does such a great job keeping our salt water…read morepool looking and feeling incredible. We had let our pool go for a while and really needed someone who knew what they were doing, and Chris turned it around in no time. He is professional, knowledgeable, and clearly takes pride in his work. We're so grateful to have found him and would highly recommend him to anyone looking for a dependable pool service! He has great recommendations and I appreciate his attention to detail.

We called quite a few companies because we had let our pool go and it was green. Bergie's was the…read moreonly one who asked us to text our water and offered a solution that wasn't $1200 and to drain it. He's done an amazing job getting our pool back to beautiful. He's incredibly kind, friendly and hard working. I would recommend Bergie's to anyone!

Quick to respond. Laurie provided quote after I sent photos of pool. Did exactly what they said…read morethey would, and I couldn't be happier with the results. My pool had years of calcium deposit and looks like new! I highly recommend this company. No bs, just good, quality work. Thank you, Dave and Kullen!

I can't say enough good things about this company. I left a message and it was returned within…read moreminutes. Laurie was great to work with. Asked for photos which I provided and she was able to quote me a price. For what it's worth, I contacted three other companies - nada. No return call or text. Because I didn't have anything to compare to, no idea if the price was good or not, but it wasn't a bad price. Jessie showed up and texted me to tell me when he was on the way. Was on time/early. Calcium was 20 years old and they got it removed quickly. I mentioned an algae problem (the pool is drained but still smelled of algae) and Jessie recommended a chlorine "bath" on the walls which is exactly what I needed. No more smell. Will refill once I get the rocks re-painted. All in all a great experience. I highly recommend them.

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

Great service and price best pool service and maintenance i had in Vegas. Very dependable and very…read moreprofessional great guy all around

Scammer 100% Lies to customers…read more Doesn't show on time Has different workers every day Don't recommend They will say it's false information of course None of there workers have CPO certification Ask for proof your self

Mainly does repairs for warranty companies. Very easy to reach for an appt and follow up. Came…read moreover and said they would contact warranty company to do pool filters. Then told warranty company it's disposable filters so it won't be covered. Still took my $ and now because they said that warranty doesn't cover it. Calked over 10 times today now they won't answer their phone either. It's obvious the warranty company is their main customer. Watch out it's a scam they're running with the warranty company.

Wish I could give this more stars! The girl on the phone was so helpful and Anthony went above and…read morebeyond to make sure my above ground acrylic hot tub was repaired the SAME DAY!! I highly recommend this place above all others I called sooo many places and this place treated me the kindest and got the job done for the best price.