We needed 5 items moved 13 miles out of our old house and into the new. I went on Yelp and put in what I needed to have done. Yelp sent out the request and I received 3 contacts. Bright Homes was what seemed to be the most reasonable. Jessie came over, we discussed what needed to be done and gave him a $250 deposit with no mention of it being non-refundable either verbally or in writing. A few days before the scheduled date we found we were unable to have the work done on that date so we called to reschedule. At that time, we were told that there was and $85 rescheduling fee which was never discussed or disclosed either verbally and especially not in writing. After much back and forth, it was lowered to $55 and we rescheduled. 2 days before the scheduled date, I received a call and Jessie told me that they were having a special that would reduce to cost of the move by $25 if at least 50% of the cost was paid in advance. Something didn't sound right so we did not pay anything more. At that point, I should have cancelled but I unfortunately didn't. We were told that on the day of the move they would be at our old house at 9:30. A little before 10, since they hadn't arrived & I received no call, I called to see what was going on. Jessie told me that the job that they were on was running a little over but they were finishing up and would be with us in about 20 minutes. A little before 11, I called again and was told that they were on their way and would be there soon. A little before noon, I called and left a message that we would be going to file a police complaint for fraud. Just passed noon, I tried to call again several times but all I got was the Verizon message that "your call cannot be completed as dialed." At that point we decided that it was time for the police. While at the police station, I received a call from Jessie apologizing for not answering saying that there were in Lewiston finishing up the job and there was no cell service there. It might have been believable but the number has was calling from was different from the other he used earlier in the day. About 45 minutes later, the officer I was dealing with called the last number that I received a call from. Jessie answered and told the officer that they were in Lewiston but had just finished the job there and would be at our house in 20 minutes. He told the officer that we were previously scheduled (true) and that he worked with us when we had to reschedule (true but no mention of a rescheduling fee). I told the officer that under no circumstances did I want him anywhere near our house and wanted my deposit back. He told the officer that it was non-refundable. The officer told him he needed to see it in writing. Jessie offered $100. The officer told him it had to be a gesture of at least half, in cash at the precinct. Jessie again told the officer that they were still able to do the job and were on their way but I said no way. The $125 was delivered as promised but it was a business gesture not a settlement. In closing, AVOID this company even if they are the only option available. They are unreliable, consistently lie, think communication is unnecessary and should be either put out of business or arrested. read more

The service has been great they arrived on time are performing above and beyond the quote was a little low but for the amount of work they did the price was well worth it. Great quality work, they made sure everything was safe . The job was well worth the value. Good friendly service. read more

It started off good. Kinda. They tried to pressure me into scheduling that evening- it was after 6pm. The finally scheduled for 9:30 the next morning. At approx 8:30am, they called and rescheduled for 10:15. Then messaged me to tell me 11:15. At noon, after not hearing anything, I messaged him to cancel the appointment. He called to tell me they were having trouble finding the house. I told them that I was done. Two and a half hours with no communication for an hour and a half is just beyond. They showed up like two minutes later. Nope! And, of course, I didn't get my $75 deposit back. read more

they were very respectable of everything they were moving. They kept good care of all the pieces from the pads that they took apart so they got put back together perfect and I struggled with some of my family members telling me I'm gonna help but never ends up giving me that help I need but one call to them changed everything now. I'm in my new home with everything I need. read more

Scheduling my move was quick and easy. The workers were nice and helped with what I needed. I'd use and recommend again. I HATe moving. Thanks!! read more