Our office was on a tight schedule to close their current location. I tried calling a couple of…read moreplaces before Chappell's. One didn't answer the phone, not even an automated machine, the second couldn't accommodate my time line. Then I called Chappell's and an actual person answered the telephone! She was not able to connect me with Tonya immediately and took a message, but I had a call back within a few minutes. I knew I was giving late notice, but Tonya was able to get me in before the end of the month. They started on time and were able to shift gears as the office was a bit worse for wear. She came out with a carpet cleaner and we were able to go from a basic clean to a deep clean with carpet cleaning at a very reasonable price. I was pleased with how everything looked and I highly recommend Chappell's Cleaning Services.

It took me a while to write this review because I was internally battling with whether or not to do…read moreit. As I was preparing to move into my new home in February 2021, I decided that cleaning the home was not something I wanted to deal with during the move-in process. After doing research and reading through reviews, I decided to go with this company. They are definitely more expensive than other cleaning companies in the area but I figured it was due to them being thorough. On the day of the cleaning, I allowed 3 of their staff, including one of the co-owners, into my home to clean the vacant house. I had other tasks to handle so I left them in the home and came back an hour later. Upon my return, Mr. Chappell started walking me through the home (in a rushing manner), directing me to give the okay for each room. I informed him that I saw dust in several places as well as the floors not completely vacuumed. After he walked away from me, I had time to review the cleaning more thoroughly to discover that there were several areas their team had missed. When I informed him of the continuous issues I kept discovering, he told me that I cannot go back and say something needs to be corrected after I've already given the okay. I politely informed him that he was not going to tell me what I couldn't do in my home and that I would not have had to request better cleaning if his team had done it properly in the first place. Words were exchanged and his team corrected the problems but by this time I was frustrated and ready for them to leave my home. He subsequently called me and I thought it was to apologize for his tone and the inadequate cleaning services they had offered. BUT NOPE. He called me to tell me that he wanted to up-charge me $50 for cleaning my EMPTY refrigerator since it wasn't on my already $500 cleaning bill. At this point, I requested to speak with his wife, the other co-owner, who I had previous correspondence with. I explained the issue to her and she agreed to waive the refrigerator cleaning fee and give $40 off. I was exhausted by the whole situation and ready to just be done. To add insult to injury, I had an exterminator come in the same day and I told him about the cleaning service. He looked around and said the home didn't look thoroughly cleaned and it didn't even smell like any cleaning products. I would have left the situation alone if I didn't have to bring a friend in subsequently to help me actually wipe the inside and outside of my cabinets, thoroughly clean the bathrooms him and his team were suppose to clean, and numerous other cleaning tasks that should've been covered by their services. After speaking to several people about the situation, everyone told me it was important that I wrote this review because I would have done things differently myself had I known this level of service would be provided. Talk about a making a moving process more stressful and $450+ wasted. My hope isn't to scare people from using this service but for them to understand the impact they had on my moving process. I ended up pushing my move-in date back a week because I had to find time to actually clean up behind them.

UH-Mazing! I can't say enough about this company. It's run like a well oiled machine. Believe the…read morehype. They are wonderful. I scheduled an appointment for cleaning services Friday night and they were here Saturday morning. Three people cleaned my apartment in no time. Not to mention, they were literally the nicest people ever. Not sure how they got all of the work done so quickly and so well with my nonstop talking. Windows were cleaned, baseboards were wiped down, and the floor was mopped literally put the door. They even went out of their way to fix my bathtub drain for me. All of the trash was collected at the end and they were on their way. They have a lifetime customer from me. I highly recommend, clearly.

I LOVE Georgina and her crew. Not only do they do an exceptional job, they are extremely…read moretrustworthy. We have three teen boys who tend to leave cash around and this has never been a problem. The owner, Georgina, always comes and works alongside a couple girls, as we have a large home to clean. My favorite, they do laundry too! We have different flooring in each room, crystal frames and vases everywhere, antique furniture in some rooms, stainless appliances in the kitchen, and eight bathrooms; and everything is cleaned appropriately, thoroughly, and efficiently. I highly recommend them, we have used NOVA Cleaning Service for five years, yes, five years! They promptly come every week, they're super affordable, and such a lifesaver! LOVE you gals!

I enlisted their services for a move-out clean, and they exceeded expectations. The apartment was…read moreimmaculate, mirroring its condition when I first moved in. Their punctuality and professionalism were commendable. I highly recommend their services.

I asked them to clean my two bathrooms and one oven. We paid $120 for two people (around an hour)…read moreplus tips. They did their job okay. But while they cleaned an oven, they made my sink and floor dirty and didn't clean that up...

I definitely recommend Best Quality Cleaners to anyone who needs a cleaning service…read more Myself and a couple of my family members have had Maria and her wonderful lady's cleaning service for years now. It feels so good to come home to a nice clean home. They always do a great job. We really appreciate them.

Love the service highly recommended will use again and thanks for the extra services and going…read morebeyond

It pains me to write this review, because I really do think Sonia is a good, kind person at heart…read more However, that doesn't excuse some of the following behaviors, which ultimately led to us parting ways after many years of working together. When we first hired Sonia and her team, the house was spotless, as Sonia came herself to make sure this was the case. As time went on, I started noticing lack of effort and attention to detail, despite her prices continuing to climb. Also, one room used for storage wasn't cleaned and originally we weren't charged for it. However, she seemed to forget that with time, and despite not cleaning that room, included it in her new pricing. But that is far from all I take issue with. I noticed dust was left on surfaces at times that seemed to have been missed more than once, judging by the 3 inch layer of it. I pointed this out to Sonia, and instead of apologizing, she told me I didn't do a good enough job tidying the house before she got there, so they didn't have time (I believe you call that gaslighting.). They also constantly missed cobwebs in obvious places as well as spots of mold on the shower curtain. We had multiple discussions to try and make it work. I went out of my way to make things easier for her and her team, like getting a plant stand so they wouldn't have to lift things. My ex partner and I would make the house pretty much spotless for the cleaners, obviously defeating the entire purpose, making it a waste of money. Yet Sonia would still complain about how we made things difficult for her. I tried to make it work and wanted to, but I felt like a broken record, which I told Sonia, yet she repeated the same behaviors. She failed to listen when I repeatedly asked her to respect the advance notice I requested, as I had a premature baby, chronic illness, and a high pressure, in-person, full-time job. I asked for 7 to 10 days notice, which is not unreasonable. Yet somehow, most of the time, I would find out they were coming one or two days in advance without a time specified until usually the day of. I honestly do a much better job cleaning the house on my own by pacing myself and being thorough (and saving money!). And I know that it's wrong to say the client is always right, because that's just not true. However, I think blaming the client, gaslighting them, failing to listen, and doing a half assed job for high prices isn't the best look for a business. I was just tired of the excuses and having to repeat myself. And while I have tremendous empathy for those going through hardships, like I myself have been, using your personal difficulties as an excuse doesn't strike me as very professional (personally, I was expected to follow the same standards at my workplace, despite having chronic illness and personal difficulty). Do yourselves a favor and find someone who will respect your time and money, will do a much better job, and won't make you feel like crap.

Highly recommend Shiny Homes. They go above and beyond. Love coming home to my clean house!!read more

Predatory service they charge me $480 for a so-called four hour service that only lasted three…read morehours the maids left early and did not clean when I called them to clean which was the most important the kitchen stove and fridge they started upstairs instead of in the kitchen and where most of the bathrooms were. They showed up with one extra person early at 7:22 when they were supposed to arrive at eight and they charged me for that, and I played a long it's a first time may be a big job they've got a lot to do that day. Whatever just a terrible service because of the customer service the ladies were really nice but because of their owner they were afraid to do anything and go over there time

I really hate to give a bad rating to folks who do the very hard work of cleaning homes, but I have…read moreno choice in this case. The maids arrived an hour late, which is not a huge deal, but then one of them started telling me why. She said that the client she had just left refused to pay and then gave an undeniably racist comment about the fact that the person's race had something to do with the fact that they did not pay. She literally repeated the claim after I asked for clarification out of utter shock. As someone with an interracial family, and as a decent human being, I was appalled by the comment. I honestly wanted to kick them out of my house right then and there, but she didn't even understand my outrage because of the language barrier, and her coworker had already started cleaning. But I also wanted them gone as soon as possible. It was so unfair that I was put in this position of having someone making these comments in my own home. It's a good thing my interracial family members were not there at the time, particularly the kids. Imagine your children hearing racist comments like that IN THEIR OWN HOME. I respect the heck out of people who do hard work like this, and I normally tip generously to show that appreciation, but I cannot abide racism from anyone, especially not in my home. Oh, and also they wore their shoes inside, and even upstairs! It was rainy and gross outside and they didn't have booties for their shoes or anything, they just came right in and went up to the carpeted 2nd floor with their shoes.

Patience and Ishmael are very kind and professional! I search for a cleaning crew to clean my home…read morewithin 1 hour I received response from Patience. She was able to fit me her schedule within 2 days. She very professional and reach out with a curtesy call the day before the appointment to remind me. She also called me the day of my appointment to let me know exact time of her arrival. This company is very efficient with the response time and booking! I love the communication skills that applied and Patience so kind! A wonderful cleaning company in Fairfax Va!

Great result, very nice attitude and detail oriented work. I highly recommend them. They were…read morededicated, focused and very polite. This was a move out cleaning and the home needed extra attention in many areas. They did not stop till they finished the job, no short cuts. I will definitely hire them again. Ihspat team, thanks for the service, keep it up!