We recently had water damage in our home when the washing machine decided to overflow and put a…read moresignificant amount of water on the laundry room and kitchen floors.  The water ran through into the basement damaging the ceiling and walls in our finished basement, as well as the carpeting on the floor.  We immediately called ServPro, who quickly came to our rescue, helping us move things out of the way to minimize damage and to begin the initial clean-up of the water. This was followed by one of their expert teams coming in and cleaning up the mess, removing the ruined kitchen and laundry room floors, as well as part of the basement ceiling and walls, and drying the entire place out. We could not have been more pleased with the workmanship and the professionalism of the team.  They were courteous and thoughtful and worked quickly, safely and took great care with our belongings.  They really appreciated what we were going through and were incredibly helpful throughout the process.  The office personnel, especially Tia, were so incredibly helpful as well, working to get estimates and paperwork together and even contacting our insurance company for us to make sure everything was taken care of. We are so grateful ServPro was there, we have no idea how we would have gotten through this without them.  Not only would I recommend them to others, I do routinely, as they are simply fantastic.

First and foremost, the water restoration was AMAZING. The team was great. Same team showed up…read moreeach time and explained everything they were going to do. They were extremely courteous to my wife, my kids and me. Great guys. Would use that team any day for water restoration. That interaction was the shortest part of the job, hence the low rating. The restoration and office experience is an entire different story... Before I go into the bad, I will say everyone who entered my home was kind and respectful. Now the not so good: -Promises go unfulfilled. -told that we would finish in a week. It took almost 3 weeks -a team was supposed to show up on a daily basis by 8:30am. They showed up around 9:30/10:00am. Sometimes a few people, other times 1 person. One of the workers said he was taking vacation soon and the manager told us that person had to leave on a family emergency out of country. In my experience, emergencies are usually a "get up and go" type of instance vs something planned. -work was left unfinished and when I called the office they said "the walkthrough was completed" -We also took a railing down after a portion of the wall was painted (they still had to put on more coats of paint). They chose not to paint the area where the railing meets the wall. They said "oh, I thought you were putting this back up." We were told they would return to fix. Got a call that day asking to have it moved back until the following Tuesday... never showed, never called, nothing. I guess it was my fault since I went ahead and paid before it was fixed. - Attention to detail -many things were considered "done" and we had to point out holes that were not filled before painting, quarter round molding not nearly flush, holes in grout, etc. This would not have been fixed unless we pointed it out. For painting, these guys don't even tape. sloppy job on a number of corners. -Payment/Office interaction. - gave an upfront payment with a credit card. No issues, no fees - the day the job was finished, we were told if we wanted to pay with credit card again, we would have a 3.5% fee. No notification of this until the day of. Nothing written on payment terms in the contract, just a "by the way, this is happening now".. also, if they had finished on time, this would not have been a problem because this new policy was implemented after the fact. Talked to Steven about it who was very unprofessional. I told him about the delay being the issue and if they had finished on time, I would have still been able to pay. He even tried to blame me fore the delay. "Oh, you requested more work" (the promise of when they would finish occurred after the work was requested). Then he said they were waiting on the insurance adjuster to approve the additional work. Funny, the insurance adjuster called me asking where the update was from ServPro as she wanted to make sure this was taken care of quickly (I used servpro because they are a preferred vendor of the insurance I use so communication would be direct. He also said "we were waiting on your sliding glass to be delivered" (something they forgot to remove on their template contract from another customer...we had no sliding glass being done). Garrison at least had apathy, was apologetic and said they are working on how to inform people properly. Might not seem like a big deal but I don't like providing my bank account number. It's much more of a pain to fix than a credit card if it is used inappropriately. I told them I would take my time paying and Steven gave me more grief. I said how do they expect me to pay with a check if the insurance company has not even paid me. Turns out they didn't even tell the insurance company they had finished so the funds could be released! Just adding in, seems like I got a response sayiNg I should call about questions I have. I actually voiced all that was wrong. Kind of funny I keep finding more that is wrong. For instance, in the middle of a kitchen tile there is a piece of plastic or glue sticking out of the grout and spots that weren't even painted. Kind of funny that a walk through the house with my pregnant wife who just wanted the job done is a "final sign off" that the work is completed.

Cristina confirmed for window cleaning Saturday 7/27/24 at noon. I followed up several times to…read moremake sure they were still coming and eventually she responded they got held up on a job all day. She was very apologetic. The lack of communication was frustrating, but it happens and I edited my review as they made it right and we worked through it. We rescheduled for Monday and she knocked off some of the price which was already very good. The crew was a bit late but they worked very hard. Not perfect, but I will use them again. I didn't ask them to do the skylights and that is on me, not them. Again, great value and hard workers - they have earned my repeat business. Communication and invoicing could be better, but nobody is perfect. We can all do better. Also, forgot to mention we used them for gutter cleaning too last winter. Same communication and invoicing issues but that's OK. They got the job done and a fair price.

The service and response time for cleaning our gutters was excellent on the two occasions we have…read moreused them. My only complaint is that on both jobs they did not give us a bill/invoice and came back a year later asking to be paid (which of course we paid). The second time we used them in July the following year they also did not send an invoice. I personally reached out FIVE times asking for a bill and almost 5 months later have still not received one. Again, excellent service, just very odd about the billing!

Residence - cleaning oriental rugs and heavily soiled carpet. OMA Professional provides experienced…read moreand quality service. The value is competitive but the result exceeds the cost. Commercial - my church. The banquet hall carpet had been soiled over time with spillage that had become embedded, spots, etc. Several "professional" carpet cleaners had tried and said the carpet could be cleaned to our satisfaction. In comes OMA Professional and did what the naysayers said couldn't be and perform the services with grace and courtesy after having been told the carpet could be satisfactorily cleaned. Recommend OMA and will schedule within the next few weeks for cleaning the oriental carpets and the carpet in the home office which now has a coffee stain which I have no doubt will be removed.

I have seen Mike's work many times. From start to finish. I can always notice the difference even…read morebefore it's completely dry. Also everything is eco-friendly. That's huge for someone who has pets. I would not use anyone else. Always professional, very easy to make an appointment, quick response and very prompt. I would happily pay for this service. As said before, unless you actually see someone's carpet in person you will have no idea how dirty it truly is.

BrightNest Cleaning really helped take the stress out of my move. I had just moved into a new place…read moreand booked their move-in cleaning service, and it made a big difference right away. The whole space felt fresh and actually clean, especially the kitchen and bathrooms which I was a little worried about before. It saved me a lot of time and effort so I could focus on unpacking instead of scrubbing everything myself. The team was friendly, showed up on time, and did a thorough job. Pricing felt fair for the quality of work, which made it even easier to justify. I'd definitely call them again.

BrightNest Cleaning is an excellent choice for your next cleaning service. Their flexible…read morescheduling makes it easy to find a time that works perfectly for your needs. What impressed me most was their exceptional attention to detail, which truly sets them apart and played a big role in my decision to choose their services. I will definitely continue using BrightNest Cleaning. Thank you for the outstanding service!

Magic Maid staff has been cleaning my home for over a year. They work swiftly and efficiently…read more They do what is expected to keep my house in order without detailed instructions from me. When I need special attention given to a household chore, they do their best to perform the job I request.

Magic Maid exceeded my expectations for a move - out cleaning and carpet steam clean. I had…read moreoriginally planned for another company to come clean carpets. When the other company did not show up at their scheduled time, it left me very much in a time crunch before a scheduled move out inspection. Magic Maid not only thoroughly cleaned the property, they bailed me out of a tough spot through their ability to schedule with a quick turnaround. Now the property is ready for a white glove inspection. Thank you, Oliva for all of your help!

So professional and they did a wonderful job on my initial cleaning! Deisy is AMAZING! Her and…read morethe team of three ladies had my home were so very thorough. They pay attention to small details and when I went to raise a window in one of my rooms, I saw that the inside windowsills were sparkling clean! I immediately signed up to have them become my regular cleaning company. After contacting (or should I say TRYING to contact) several local cleaners, Deisy called me right back, showed up at the appointed time and they did not disappoint. They are coming again tomorrow and I can not WAIT!!!! Seriously, if you are nervous about who you hire to trust with your home trust Nordland Cleaning!

Awesome service, very thorough! Would highly recommend. Deisy and her team did an amazing job.read more

A perfect carpet cleaning service, from the simple and quick sceduling procesess to the rug…read morecleaning service we had jerry preform. They picked up our area rug after a friend's pet urinated on it. Jerry promised a rather quick 4 day turn around time. The area rug came back today as promised it looks great and most important smells great no trace of any foul urine smell like it had before. I used my yelp deal and got it all done at $120. This company is a great find with excellent rug cleaning service and an even better customer care do not hasitate to use them.

Very unprofessional, difficult to deal with. I scheduled a cleaning, and when I called after they…read morefailed to show up, they simply said they are no longer serving clients in my area. I would definitely stay away!

Best company I ever seen. They dedicated on every corner of the house. They are a great team. I…read morehighly recommend you the service. don't hesitate to call them.

500% the best cleaning I have seen in years!!!!! My wife and I have been looking for a cleaning…read moreservice since we moved into our new home and of course my family members suggested their cleaners, but I just wanted to step outside of the box and find one on our own. I came across M&M Cleaning Services on Yelp and the reviews are true to word, just WOW!!! I am pure disbelief at how clean the house is, especially after the endless hours Becky and Brian spent cleaning every corner, since this was our initial deep clean. I can't wait to see them come back in a month for the general cleaning. Having their extra hands is extremely appreciated and I would definitely recommend their services, plus you can't beat their competitive pricing! You won't be disappointment, trust me! Thank you so much once again Becky and crew!!