It pains me to write this review, because I really do think Sonia is a good, kind person at heart. However, that doesn't excuse some of the following behaviors, which ultimately led to us parting ways after many years of working together. When we first hired Sonia and her team, the house was spotless, as Sonia came herself to make sure this was the case. As time went on, I started noticing lack of effort and attention to detail, despite her prices continuing to climb. Also, one room used for storage wasn't cleaned and originally we weren't charged for it. However, she seemed to forget that with time, and despite not cleaning that room, included it in her new pricing. But that is far from all I take issue with. I noticed dust was left on surfaces at times that seemed to have been missed more than once, judging by the 3 inch layer of it. I pointed this out to Sonia, and instead of apologizing, she told me I didn't do a good enough job tidying the house before she got there, so they didn't have time (I believe you call that gaslighting.). They also constantly missed cobwebs in obvious places as well as spots of mold on the shower curtain. We had multiple discussions to try and make it work. I went out of my way to make things easier for her and her team, like getting a plant stand so they wouldn't have to lift things. My ex partner and I would make the house pretty much spotless for the cleaners, obviously defeating the entire purpose, making it a waste of money. Yet Sonia would still complain about how we made things difficult for her. I tried to make it work and wanted to, but I felt like a broken record, which I told Sonia, yet she repeated the same behaviors. She failed to listen when I repeatedly asked her to respect the advance notice I requested, as I had a premature baby, chronic illness, and a high pressure, in-person, full-time job. I asked for 7 to 10 days notice, which is not unreasonable. Yet somehow, most of the time, I would find out they were coming one or two days in advance without a time specified until usually the day of. I honestly do a much better job cleaning the house on my own by pacing myself and being thorough (and saving money!). And I know that it's wrong to say the client is always right, because that's just not true. However, I think blaming the client, gaslighting them, failing to listen, and doing a half assed job for high prices isn't the best look for a business. I was just tired of the excuses and having to repeat myself. And while I have tremendous empathy for those going through hardships, like I myself have been, using your personal difficulties as an excuse doesn't strike me as very professional (personally, I was expected to follow the same standards at my workplace, despite having chronic illness and personal difficulty). Do yourselves a favor and find someone who will respect your time and money, will do a much better job, and won't make you feel like crap. read more

Highly recommend Shiny Homes. They go above and beyond. Love coming home to my clean house!!

The owner keeps inflating prices pretty much every visit. Shame she lacks the customer service skills because her staff is nice.

Sonia and her Shiny Homes team are amazing! Sonia is extremely responsive and provided me an outstanding estimate very quickly. She was professional and takes pride in running her business. She is also still understanding that some households are still very COVID conscious/safe. My home looked amazing after the Shiny Homes team did their initial deep clean. They focused on details that I did not even realize needed extra cleaning. We highly recommend Shiny Homes. We learned of them through neighbors who have been working with this team for years. Hiring Shiny Homes was one of the best decisions I have made for my family. Thank you Sonia and Shiny Homes! ** I am in Alexandria - not sure why my profile states San Fran ** read more

We called Sonia and her team on the recommendation of our real estate agent and we were not disappointed! We had a big cleaning job to get our condo ready to be lived in again after a major clean-out and painting projects. She and her staff were so thorough and it sparkled! She stayed in great communication to make sure everything was covered, and she graciously rearranged her schedule when we needed to change the date on short notice. Great local business! read more

Great service and very thorough!!! Sonia and her crew are outstanding. I have been a customer for four years now. I usually call last minute and this company ALWAYS is accommodating. I wouldn't go with any other service. read more

I was in a pinch a few weeks ago when I needed to move out of my place and needed it cleaned before I left. I called Sonia and she was able to come by and give me an estimate within 2 hours. She and her team came the next day and cleaned my place inside and out. They do a wonderful job and are very reasonably priced. Thank you Sonia and Shiny Homes Maid Service! read more

Sonia and her team are absolutely fabulous! We originally hired them when we were both full-time workers and grad students and they helped us maintain a more-than-acceptable level of cleanliness in our small townhouse with two cats. We loved the experience so much that we kept their services after our graduations and even into our move to a new (larger) home. There is nothing--NOTHING--better than coming home to a clean house and a freshly-made bed with clean sheets. It's basically like you own your own hotel. Sonia and her team are super dependable, trustworthy, and great with our cats. We highly recommend them! read more

Sonia and her team were recommended by a friend of mine and I am thrilled! She was extremely flexible when booking an initial appointment for an estimate, came through, and we discussed a very reasonable price and schedule. I have been very pleased since using Shiny Homes and feel very confident and comfortable with her team. read more

Sonia and her team came to my house to do a deep clean for moving out of my townhome. They did an excellent job. I found her via yelp so if you are looking for a cleaning service this is your company. We start new service next week at our new house. Thank you so much read more

Sonia and her amazing TEAM are superb! They are simply the best and I don't want anybody to clean our home but these lovely ladies. They are thoughtful, respectful, hardworking and such a JOY to have in our home. I like them so much ~ I give them an increase without them asking. They do excellent work and my home sparkles when they are done. I can leave my house NO problem. They are trustworthy and as honest as the day is long. I highly recommend them to you. J Benson read more

I highly recommend Shiny Homes! It's a fantastic company led by Sonia who is extremely professional and courteous. The staff of Shiny Homes is punctual, careful and very efficient. I am pleased with the quality of their work and the speed at which they accomplish it. I have a great deal of experience with housekeepers so I can assure you that Shiny Homes is among the very best! Dale read more