My grandma made an appointment for me and my little sister to get a gel pedi and and acrylic set, and not only did it take an hour for them to even start on ONE of us, but when it was my grandmas turn, they almost let a walk in go before her (I get that could've been a simple mistake but they made us wait so long that it was just unacceptable at that point). Continuously had to tell the "nail tech" to please not cut my big toe, just file. She kept trying to cut it, not listening to my multiple requests to NOT CUT THE BIG TOES, and I can understand that there's a language barrier, but she didn't seem to even have any experience. I have been doing my own nails for a few months now, and even I was able to see the inexperience. She grabbed a nail drill to remove the old gel from my nails and then dropped it into the water on my feet. She filed my skin more than my actual nail, and then proceeded to scrape the pumice stone on all the areas of my foot that DONT touch the ground (basically anywhere that doesn't callus because it doesn't even touch the ground- like the arch of the foot, and the top of my foot?). No one was listening when I said "ow" or "that hurts", so I asked for someone else to finish them. The new tech came over and she also tried to cut my nails, after I previously asked MULTIPLE times PLEASE DO NOT CUT THEM. While the second "tech" was doing them, the person who seemed to be the manager, and the only one able to communicate back to me in English (I'm simply stating this because it plays a part in the fact that I know she COULD understand me, while the other techs weren't able to because of the language barrier), told the woman to stop, and then she (the manager) started finishing my nails. She finished the gel, it was mostly good but a little messy so I just asked if she could clean it up. She then started filing the edges of my nail, which is a pretty typical thing to do after finishing gel nails. But while she was doing so, the file would slip and scrape the skin by my cuticle, which was already very irritated from the first AND second tech filing my skin. I told her it was hurting me and I was met with invalidation. To tell someone the physical pain they are feeling isn't real is ridiculous. On top of that, her being the one to inflict the pain and then act like she did nothing astonished me. Then I explained what it was that was hurting me, and she denied it multiple times saying "how would I be filing your skin if I'm filing the nail" (ur file is slipping because you're filing too fast with too much pressure, idiot). I told her to just finish so I could leave because at that point I was so tired and fed up. She then started filing again, and slipping and scraping my skin. I pointed it out again and said "you're telling me you're not doing something while I watch you do it, and it really hurts". She started telling me to calm down, granted I started out very calm and just become frustrated with the pain I was feeling, all because no one could listen to my words. Im disappointed because this isn't the first time my grandma has brought us here and the service was terrible. It was years ago though so I had higher hopes and I didn't want to assume, but my experience today was worse than last time there (7 years ago). Two young women were already there when we arrived and they also seemed to have multiple issues with how they were doing things, as well. I'm not sure the managers name, but once I got up from the seat to leave and leaned down to grab my shoes, she put her hand on my back and although it seemed like sympathetic gesture at first, you don't put your hands on someone, especially when you're already having a problem, or when their back is turned to you, because honestly my first reaction was that I need to defend myself. But what made me realize it wasn't sympathy at all, was the things she chose to say after touching me. She continued the argument when I already told her I was done and leaving. She continued to tell me I was being difficult, she hates her job, and telling other customers this as well. If you hate your job so much, then fucking quit, you suck at your job anyways. I'm not forcing you to be here. And it is not my fault you were hurting me. I guarantee she wasn't intending to hurt me, and I even told her I can understand that you're not meaning to hurt me but you are, and it was the not caring that I was in pain that suggests she is inexperienced and unprofessional and that falls solely on her. I highly recommend AVOIDING this establishment.
The picture didn't pick up the redness very well, but all along my cuticle area and the outer edge/right side of my toe is noticeable more red than the left side. As you can see there's lifting of my natural nail half way down the nail bed, (to clarify, I'm not sure why there's lifting but this WAS NOT from the awful pedicure, it was already there) hence why I wanted them to NOT cut them, to prevent any more issues. read more