My sister loves Brighton. I brought her here to buy her a birthday present. She found a necklace that she can add charms to. The sales ladies were friendly and attentive. It was well over 90 degrees and they offered bottle water. This is a high end store , even with 50% off the shoes were still more than 100 dollars. Very elegant pieces of jewelry- rings, earrings, necklaces. As well as perfumes, wine stopper, key chains, purse size notebooks, pill holders, jewelry holders. read more

I simply love Brighton! The shop in Pasadena is very quaint and the service like all of the Brighton shops is amazing. Their selection was nice as I found exactly what I wanted for the value. read more

The associate, Karen, was lovely. Friendly, knowledgeable and made shopping an enjoyable experience. Wide selection of merchandise and she was very helpful. read more

Had an unfortunate outcome with an item sent out for repair. Justine was patient, heard my concerns and was communicative throughout until the issue was resolved. She truly embodies the Brighton approach of treating customers as friends. Justine managed expectations, really went above and beyond to make things right. I highly recommend Justine and the Pasadena location not only for their excellent customer service, but also their selection of high quality products! read more

High quality jewelry with superb customer service. The manager and her staff are outstanding. My personal shopper, Julia, keeps me posted on promotions and events. My husband never has to worry about my "face of disappointment"; lol. I created a wishlist for him or I even pick it out myself! They gift wrap and provide silk pouches for your valuables and if there is any issue with an item they will go above and beyond. This has been my go-to place for some (16) years; they are consistently excellent. Instead of buying a gift that is perishable and forgotten, buy a an item of fashionable style and durable quality. read more

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Have a heart! Fellas, if you don't know what to get your woman, you can always find something at Brighton. Sure those random trinkets have no practical function and a belt costs more than a fresh pair of Jordans... just suck it up and do the right thing. Tips: For the indecisive, they have the fanciest gift cards I've ever seen! read more

Brighton - Pasadena - Jewelry Near Me - Pasadena, California

Much nicer staff here than in Victoria's Secret across the street. (In Paseo Colorado) Clean store and well stocked! Nice quality merchandise but most importantly nice staff! Good job. read more

Brighton - Pasadena - One of their displays - Jewelry Near Me - Pasadena, California

So disappointed in how a situation was handled. Received a card saying I had a $15 gift card. It clearly was dated 2/16/21 as being mailed. Expiration date on card was 7/28/21. Sales associate refused to honor discount and was extremely rude. Told me I was wrong and that the store called customers to remind them to come in. No one ever called me. Brighton Paseo just lost a customer. read more

This is my go to Brighton when shopping for my wife. I returned again last week and Marta R. Was the nice sales rep that helped me on my last 3 visits. She was very knowledgeable and helped me select the best gift. I brought it home and she loved it!!! Marta dressed up the present very nice and even threw in a nice card I could sign. Thank you Marta!!! read more

I was in the Atlanta airport in May, heading for security. I saw sparkles out of the corner of my eye, and its been a wrap ever since! This location is super close to me, so much so that all the ladies in there know me. They're ALL amazing! I've worked the most with Karen who is an absolute DOLL!!! She goes out of her way and provides the most amazing service, and is a sweetheart. I'm a loyal shopper when I find a great product with amazing customer service, and this is my new obsession. All the ladies I've encountered thus far have been the best! Karen, Ebony, Leslie, Jody all make it a fantastic experience, lest we forget the products! I get SO many compliments on my rings, I love the details and the uniqueness of their items. Can't say enough about the product, and the experience. Love the little bottles of water too, great on a hot day, like today when I was in. read more

I came into this store on Saturday to purchase a gift for my moms birthday. She has been a lover of Brighton for years and loves their beautiful jewelry. I was instantly welcomed when I walked into the store and helped to pick out the perfect gift for my mom. The ladies that run the store are so sweet and awesome!! I chose a heart locket for my mom and they helped me pick out a picture to put inside the locket. It's not the easiest task to put a tiny photo into a locket and to make sure the photo measurements are in line etc, but they were so beyond helpful with it! They all took extra time to meticulously fit the picture into the locket and made it look beautiful. Thank you so much ladies for your hard work and amazing customer service!! read more

This use to be one of my favorite stores and today they do not even deserve one star. I've purchased thousands of dollars worth of jewelry , sandals, bags not only for myself but also as gifts for friends. They have a policy if you purchase a bag from them they will clean it. Well I received my bags back today and it was stuffed with paper and placed in a beautiful Brighton bag, but it was RETURNED UNCLEAN. All the marks and dirt was still on it and when I called I was told, " they can only do so much." I have taken leather jackets and other leather items to a cleaners and it came back cleaner than this !!! Why do they have this policy when they don't have integrity. Customer service is everything and this is I for me. I will not be going back. I will support Spartina ... check them out online, the best service, with integrity and they stand behind their products! It's a southern company with a southern quality and class to it! read more

Okay, so kind of old lady stuff, but there is a certain charm to it. One nice advantage is that they have 2 year warranties if you register your bag, and also free cleanings for life. Definitely not my style for now, but I'll totally be rocking this stuff when I'm older. The rhinestone purse hooks and sandals are actually pretty cute and I actually might get those in the very near future. read more

Cute stuff and super friendly staff! Karen and Leslie rock!!! They're so cheerful and they would do anything to make a customer happy. They'll even give you a bottle of water if you're thirsty. read more

Quality fashion jewelry at reasonable prices. Picked out a beautiful necklace here for my cousin's wedding and received many compliments. Friendly staff and clean store with beautiful displays. They also offer other accessories like handbags and sunglasses. Parking is in the underground lot and they validate! read more

The service is excellent. Every time i visit this store the salespeople are attentive and friendly. The manager named Leslie is very helpful and nice. I've had nothing but good experiences when i come here to either purchase something or to browse . read more

First time shopping here. Excellent service and great items. We first found Brighton collections in one boutique store in Los Gatos and fall in love with their stuff. When we went to this location, the people were friendly and offered excellent customer service. We will definitely come back! read more

I purchased a Brighton bracelet that has a magnetic clasp and added a medic alert charm to the top not at all close to the magnet. ( Apparently any alteration to their product voids the warranty. When I purchase the bracelet I even mentioned to the sales person what I was planning to do and was not informed of that. ) Within a year the magnet came out ( my second Brighton bracelet that's happened to). I took it in to Brighton for repair and was told because I added the medic alert charm they could not repair the magnetic closure. Although it took from November to May manager of the Pasadena store Karen Inao went to bat for me and FINALLY got their repair dept to replace the magnet. Thank you Karen. That's good customer service on her part, albeit a long protracted one on the repair dept( not her fault). In the future I hope their customer service department will be a bit more forgiving for a disability! read more

I have been in this store several times. Yes, their products are beautiful. That's why I keep going back. However, every time I have been in the store, I have been seriously pressured to purchase more than I want. Example: I went in wanting to purchase a specific charm for a friend. The clerk helped me find it, but then spent the next 20 minutes trying to pressure me to purchase chains to go with it. I said I was more comfortable just buying the charm, thinking that would end the conversation, and she wouldn't stop: "Oh no, the chain is great. And if she doesn't like it, she can exchange it." The same thing happened this weekend. I wanted a purse fob. The charm I wanted was attached to a keychain, not a purse clip, and she spent the next 10 minutes showing me other things to buy rather than helping me get what I'd come in for. Product cuteness: 5 stars. Friendliness: 4. Respect for customer's needs/wishes: -1. read more

For starters, I usually only write positive reviews on items, stores, etc, but my experience at this particular Brighton store left a lot to be desired and compelled me to write about it. I am an avid fan of Brighton and all of my personal birthday, Christmas and Mother's Day gifts come from there. I also purchase several gifts for friends and family from there throughout the year. However, the manager who was working the day I was there was incredibly rude and dismissive. The saleswoman who helped me was lovely but when she asked her manager if they could access a credit I have with Brighton through their computer her manager was very short with her And then short with me. It was a simple question and the response we both received was uncalled for and inappropriate. Fortunately, I've been to many Brighton stores throughout the country and have always had good experiences so I know this is not standard practice, however, I will never return to this particular store. read more

This review is based on service only. This week I went into this store to buy something specific. I knew exactly what I wanted - walked in, picked it up, took it to the counter. It then took another TWENTY minutes to check out! There is no reason to have a system that runs like sludge (the saleswoman stated that it happens everyday after 4:00 since there system is based on the east coast). The main frustration though, is that the saleswoman was more worried about getting my personal information (name, address, email and phone number), than simply ringing up my sale. Here is what I want to buy, here is my credit card, just ring it up and let me get out of here! I asked if it would go any faster if I just paid cash, and was told "no." The saleswoman was getting very short with me when I kept stating that I didn't want to give her my information. Maybe it would have gone slightly faster had I just folded and given her my personal information, but quite frankly, it is NONE of their business! I will shop from Brighton again, but NEVER from this store (this is the second time I have had such poor service here). read more

GREAT Customer service. These ladies are on the ball! Very nice, know when to step in and give you a hand and when to step back and let you browse. First time I went there for myself, and enjoyed every moment I was there. The did not even pass judgement on me and my target purse : ) . Of course I spent over my gift certificate amount, but that is what the expect right? Have decided I can become a Brighton junkie. read more