I think you're on Sundays their schedules changed. They should update their website and have people know they're not gonna take you in. It says till 8 PM and apparently they close at 7 PM but their website doesn't say that not cool. read more

So obviously plus sized women ALWAYS have to suffer between comfort and looking good and I've hated that since I could remember. But then when I went in and told Jessica my problems and what I want my style to be she completely gave me a whole make over and made me feel comfortable but yet exactly what I wanted to present myself as! Sexy yet modest and best of all things that it shaped my body type! I honestly don't know how she's not a manager or something she completely knew what she was doing, was super professional and made me feel like I wanted to get a drink with her after! I always look for her whenever I go and she helps me every time and remembers my name which is such amazing customer service. BEST SHOPPING EXPERIENCE EVER! Update: got a guys number, thanks Jessica read more

I had the most INCREDIBLE experience at this store today! Before today, I did my clothes shopping 100% online. I hated shopping for clothes because I'm bigger and always had a hard time finding things. I would end up leaving stores feeling disappointed and sad. From the SECOND I walked in the door, I was greeted and felt so welcomed and accepted. I told the employee there (I REALLY wish I took her name down!) that it was my first time shopping at a Torrid, so she helped me find things that I was looking for (and then some!) and I left with a bag full of clothes and an uplifting shopping experience! Thank you, lovelies!! read more

I just left Torrid at Montebello Town Center and I am not walking into this store again. I got the generic greeting when I walked in, looked around for a bit. No help to be found. All girls talking at the front together. One finally came when I went towards the fitting room. I was going to buy a shirt and tights and when I walked out to pay and ask if clearance is final sale, the rep came quickly and blocked my path and said yes final sale i said "okay, hmm I'm not sure because I didnt like how they fit too much." The female associate just stood there staring at me, and I walked back to see if I found a smaller size and she followed me and stood by me waiting like if I am trying to steal. WTH? I almost threw it to the floor and asked whats your problem. I got so mad I just put it back and left. F... the people here. read more

Cool too be kind this means that I LOVE it! I highly recommend this store, Lily was extremely helpful went above and beyond to make our shopping experience remarkable. Helpful and had great fashion techniques to help anyone feel like they too are part of the runway. My mom rarely shops at the mall she feels self conscious but, all of that changed today. She reclaimed her diva glitz, thank you Lily!!! read more

Their online/store shopping store pick up notification is horrible who ever has been assigned pull on line orders for store pick up needs to step it up ... the website indicates "Same day pick up if ordered by 1pm well this is the 3rd time that I haven't received an email acknowledgment of my order ... the 2 precious times no email and 3 days later I received an email that the item wasn't available... update your store website with current inventory so customers are inconvenienced and waiting... Get it together Torrid (Montebello) read more

I went into Torrid about three weeks ago looking for an outfit to wear to Vegas. I was COMPLETELY lost for what kind of outfit I was looking for. I knew I wanted to look hot, but not skanky. Gracie, one of the retailers there saw I was lost, she let me rant and then helped me so much! She was efficient, kind and really listened to what I was saying even though I wasn't making complete sense. She helped me find the perfect black strapless, peplum sequined top and a jacket to go with it. I already had a pair of black pants that I knew would go perfectly with the top. But without Gracie, I definitely would have never found that look on my own. Thanks for all your help! read more

Been coming here 9 years strong, and while there have been some changes, most are good! For one, can we talk about the fans in the dressing rooms? COME ON! I would avoid coming to stores to try things on because, hello, big girls like me get hot trying things on, and I always get embarrassed saying I don't want a top and hand it back with minor wet stains around the collar (eek! That was me, sorry!), but these fans are a LIFE SAVER. Something that's bugged me about the location is how the clearance racks are NEVER organized by size... There are clear labels to separate each item by size, but when I look behind size 3 tops or bottoms, I find 00, 1, 2, and a few 3's here and there. I work nearby so I'm here on an almost weekly basis, and this is ALWAYS the case. I understand customers might be to blame for the "rearranging", and it might be the OCD in me, but it makes me want to rip my hair out sometimes. read more

Best customer service I've had by far! I had bought a pair of pants a while back that had ripped before I ever put them on so I had them repaired, thinking it was just a fluke... The first time I wore them the seams around my lower legs began separating before I even left the house... I wore them anyway (because I'd paid a lot for them and I didn't want the money to go to waste) praying they wouldn't embarrass me... Why didn't I exchange them you ask? I'd thrown the receipt away since all my previous purchases had not been a problem ... Anyway, I went in at the end of the day looking to buy a new pair in hopes that they'd changed the material.. The manager Rose asked if I needed help and I explained my situation asking her to point me in the right direction... Not only did she bring me a new pair she swapped my old ones that I was still wearing for the new ones! No questions asked.... Of course I fell in love with some other items and spent a lot more than I was wanting to but Rose and her sweet team were so awesome that it didn't bother me... Thanks Rose!!!! You and Javi are so sweet and your approach even better.... I'll definitely be back! read more

Absolutely LOVE this store! Everyone there is so friendly and helpful that they have come to know me and what I like. I have yet to walk out of the store empty handed ! I even found my wedding dress at Torrid! It doesn't get better than that! read more

Torrid - Women's Clothing Near Me - Montebello, California

What can I say? The clothes are mediocre and so is the service. For some reason this location seems to be very dark and a lot older than the other stores in the area since I've also been to a couple the Torrids back in the E. Coast and in the general area but THIS location did not impress me. Clothes -- So of course I will find clothes that actually fit my body shape but I'd much rather be spending else where due to the quality and style. It just isn't me! Service -- It was a weekday afternoon and I decided to peak inside to see what I can rummage through clearance. I find a top that would maybe do and as I go to the registers a petite woman that is on the phone totally ignores that I'm standing there. I am a nice person so I just assumed she didn't see me. I try to get her attention but she is still on the phone and I can tell. I decided that this is not worth tolerating so I set the item down and proceed to walk away. When I was almost out the door another sales clerk asks if I found any goodies but I mention that I wanted to purchase it but the person behind the register was ignoring me. She quickly apologizes and tells me she is sorry and if she can go ahead and ring me up. Like I said I AM A NICE PERSON so I walk back (first sales clerk STILL on the phone) and pay for the top. Lucky that the sales clerk caught me before I left or this review would have been 1 star! read more

I shop at Torrid all the time, but I was especially nervous when I went in the other day. I had a big date coming up and needed something perfect. Javi helped me find the perfect dress! And a couple cute blouses for follow-up dates! Thank you for providing great service, Javi! I'm so glad I have a place like Torrid to find cute clothes. read more

Came here to return an online order. There was roughly 5 people in line and after waiting 10 mins I finally came up and asked to return my online order but the jackass at the register said that only the manager was allowed to process returns. I've been here 20 minutes now and the manager was looking for something for someone who had ordered something online and couldn't find it. Why she couldn't send the sales MAN to do it was beyond me. Very poor customer service. read more

I love torrid and usually I have nothing bad to say but this visit was horrendous. I had no help with anything. Couldn't get a dressing room until someone left theirs and I asked if I could hijack it. No one asked if I needed help. And when I looked for someone to help me the woman had a face like I was hindering her. I needed a certain size pants and there was confusion on what size I actually needed and in the confusion it was like she gave up cause I never did get those particular pants nor did I see her again after. Very sad location. read more

Torrid--I have a love/hate relationship with you. The quality of the clothes is not very good and you charge an arm and a leg. I really wish your the hot topic company would stop taking advantage of fashion forward chubby girls. The prices of your clothes inpire me every day to hit the gym or to not have that donut, because I don't want to rely on you for cute fashion forward clothes. The montebello location is okay but the stonewood location blows...it never has anything. Brea used to be the best...until they gave it that crappy remodel...I miss the way it used to be. read more

One of my favorite locations. I bought my absolute favorite dress over the summer (it was brown, gold with flecks of white) and it was onsale so that only made it better. The sales girl saw my blue Coach bag and suggested I use that bag when I wore the dress to bring a splash of color. I have to say I always get compliments on this dress! read more

I used to mainly shop at the Westfield Santa Anita store, but since it closed, the next closest one is in the Montebello Shops. I always liked and appreciated the way I was helped by all associates at the Santa Anita store. Now in Montebello, I've been in twice in the last month or so and the only employee to really be helpful when I went in on one occasion was Michael, he even offered to look up my haute cash by email if I didn't have mine with me. But once I was at the register I was helped by Jasmine, she didn't even offer to look up by email even after I said I didn't have my haute cash with me. I had to LET HER KNOW, that Michael did offer and she was like "oh" as if it was such hard labor to look up. Second visit, once again Jasmine helped at register and there was a BOGO 50% sale and she didn't even remind me or mention that that sale was going on. I had 3 items and was only able to take advantage of the sale for one of the items, when I could've taken a 4th item and receive a discount on it too. Didn't realize until after I left and checked receipt the BOGO 1/2 sale was applied to one of the items and why I then knew that sale was on. read more

I hate to leave negative reviews and I especially hate to leave one for a Torrid a facility since I love their clothing, but I found the staff not to be helpful at all and caught them in lies. I went in to try and exchange a pair of shoes. Their shoe sizing runs big by the way. They didn't have the size I needed, so she offered to look it up at another store. Unfortunately the stores that had them are too far away. I asked if she could have them sent to this store and she said no because they have inventory for 2 weeks. That was also her reason as to why she couldn't let me order them online from the store so I can do an in-store exchange. I used to work retail so I completely understand. I was willing to wait 2-3 weeks. I asked if she would check stores in another area and she said she couldn't because the internet was down. The girl next to her offered to go online and check something for another customer and the internet worked fine for her! lie #1. When I said I would have to order the size I needed online, she interrupted me and in a nasty voice said that they had been sold out online for months as she has just checked..... She was pushing me to just exchange them for another pair. I went online on my phone and say that they do indeed have the size I needed in stalk. I was so mad. lie #2 I assumed she was having a horrible day and decided to forget the incident. A sweater ordered online was really big, even though I normally wear that size. I went back to the store to exchange it, but they don't sell it there. Same lady, same issues. She said they don't have the size I need online either and that I should exchange in-store for something else. I told her I was 100% sure they have the size I need online and pulled it up on my phone.She made a quip that I should measure myself before ordering. She was obviously annoyed. Most of my wardrobe comes from torrid and most of the time their clothing is true to fit, but sometimes a products runs bigger. From now on my friends and I will be taking our business to other torrids. I spend waaaaay too much money on their products to be treated this way. I LOVE torrid, but I won't be going to that specific store anymore. read more

JASMINE IS THE BEST!!!! She was awesome at Santa Anita and even BETTER at Montebello! So happy this sunshine is here!! A pleasant surprise. I hope this girl is making bucks because she is a million dollar associate! THANK YOU TORRID FOR HAVING SUCH WONDERFUL STAFF! Will come again with my haute cash!!!!!!! read more

Rose, Lilly and Javi are the best! This dream team of managers helps me out every time I am there, always with a smile and a laugh! Torrid carries too much awesome clothing for my wallets sake but I love having so many options! read more

I've been to a lot of these stores, but MB is the nicest. The clothes are the same but the Customer Service is great. We all are human and have our off days. But the staff will always tries to help you. The manager(s) (Lilly) are terrific, even when something goes wrong, they direct the staff to remain calm . Clearance is awesome! Check out the store during the week Best days to go are wed and thur evenings. Happy Shopping! read more

So, like, do I just go in this place on the WRONG days all the time? Jesus. I went in looking for some pants AGAIN, and was AGAIN given the stink eye. They said hello to me (and totally did not mean it) and then went on to greet the people that came in right after me like it was the second coming of Christ. NO THANKS. read more

The gurlz at this location are quite nice. They are helpful when looking for something in particular. I usually just go in here when I am looking or need something specific. I miss the old style of torrid. I think they need to go back to the original store outlook and style. The music is usually horrible along with the new so called look just to please the community etc ... read more

Went today and found nice clothes on clearance. Had a sale and very affordable. Customer service was great and will have to come back. Torrid is a store that you know will be worth it and you know you'll be stylish and comfortable. I like how they send coupons with new clothes release. read more

I forgot his name, but the male associate was so helpful! I went in to return some pants because they were defective and he was so accommodating. He not only accepted my return but assisted me in finding another pair of pants that would be suitable for work. Love this store and will definitely be doing most of my shopping at this location. read more

I came here in search of a pair of curvy jeans, since I've shopped at Torrid before I knew what I was looking for. I was never once greeted let alone asked if I needed help. When I did need help I had to go search for someone, the manager (I assume) was very rude when I asked about a certain promo that was advertised and I couldn't even get eye contact from him just a simple "No" but in a rude/ blunt way. Needless to say I just walked out, since this store is very close to home I'd honestly make the drive to either Lakewood or South Gate. read more

I have recently been coming back to this store after finding another Torrid store to blow my money. The gentleman is still working there but I have to say that he is much kinder and I could have just caught him on a bad day the previous time. We are all human ^__^ This torrid has always been my favorite! I worked here for SO many years after graduating and it's good to see that the store is still being kept up in great condition. TONS of selection to choose from. Always friendly service! The last few times I went in their clearance section was on point! Which we all know is a big deal because Torrids clearance section no matter what store always looks like a stampede has just imposed on the clearance corner XD This store is very well kept, tons to offer and a friendly employees :) read more

Came here about a month ago after visiting the Glendale location & received horrible service there I called this Torrid & received excellent customer service from a young lady named Andrea I asked her if she had such a swimsuit in a certain color she put me on hold for a short time and returned with great news and said yes we do I said I have one I want to exchange, she gladly said she could hold it for me. Arrived & this location is amazing & way bigger than Glendale. I was greeted right away & Andrea became my "stylist". I was there for an hour & she was showing me tons of outfits. Really great customer service. I explained I wanted to exchange my items from Glendale with the new items there. She called out the manager, I don't remember her name but she has pastel blue hair-She was incredibly sweet with me & took her time to do the exchange. I had gotten approved for a store credit card @ the Glendale location so I guess that deal was to get $50 off with $100+ purchase but that's only for opening a new card so the manager said she couldn't do it I said that's fine. In the end she ended up giving me the $50 off anyways!!!! Perfect!!! Then I tried on a cute pair of skinny jeans & I liked it way more than I liked the top I had just gotten moments ago. So the manager had to come back and do ANOTHER exchange for me, still without hesitation! She was great about it. No attitude here they treat you great, definitely a complete different experience than at Glendale. I even told them what happened and they were all apologetic about someone else's mistake that they had absolutely nothing to do with. Mind you, I was at this store for about an hour & was not left alone for a minute. Andrea even waited outside the fitting room with me to check out the clothes I was trying on so she could give me her opinion etc. amazing!!!! Will definitely come back & it's worth the drive. Customer service goes a long way even if Glendale is 5 minutes down the street from me I would rather drive 30 mins to this place because of the customer service. It really makes a difference. read more

yeah so i love torrid, this montebello location always seem to have friendly service. their clothing material has gotten better, i remember it being cheapish, and well if ur really looking for a bargain shop online, they always have 50% off clearance and they always have some great deals. i got this beautiful dress (that slims me, find it hard to believe) for $14.99 ! read more

All the girls are so friendly and helpful, great customer service! They were quick to tell me about any promotions. Also they kept checking up on me to see if I needed any help. They are all so sweet! Makes my experience shopping at my favorite store even better! read more

i love this store, the staff was very friendly and helpful. def coming back. the clothes is super cute!

Had a great shopping experience thanks to Jessica and the manager, I'm sorry I forgot your name. From the moment we stepped into the store, Jessica helped us out, felt like our own personal shopper. The store is in a temporary location for a minute so everything was not necessarily where I would look so I was happy for the help. My 16 yr old is not a shopper but she took to Jessica and had THE BEST EXPERIENCE. We needed different styles, different sizes and there were only 2 dressing rooms but Jessica made it all happen. Thank you so much! I've always had a pleasant experience with this location, the staff have always been helpful but Jessica went above and beyond in the sweetest way. I came back a few days later to pick up a shirt my daughter had wanted for her birthday, I didn't even know which size she wore but Jessica remembered. You guys rock. Can't wait for the re-grand opening. #takeallmymoney #youalwaysdo read more

I only give 3 stars because Lily is absolutely amazing each time I've gone in. The chick with the green hair was unprofessional and rude. I am a platinum member and I shop on a regular basis with Torrid hence platinum status. I went in looking for a specific top when I asked there was another customer looking for the same top. I know my sizes so I asked for the one in my size before the other customer but she gave it to her. I knew what I wanted when I walked into the store. I planned on spending $100 to get $30 off. I ended up leaving because it was the last one in size 2 and they were sold out online. I attempted to find something else but I believe their stock is low because they are in a temporary store. I may or may not go back but if I do it's only to be helped by Lily. She is spot on every time. She offers her name for more help. Makes suggestions. That chick with the green hair can learn a thing or two from her. read more

Torrid Is a great store, for those of us plus size ladies, that want to dress better then the typical Left over fabric clothes that others sale for our size. I go to this store all the time (6 year overall torrid shopper) They go from size 12 to 26. They have great fabric, meaning wont tear apart on the first or 50th wash! They have wide assortment of styles and such, so your not stuck to flowers all your life! lol Dont forget to check it online ever so often they sometimes have online only stuff that are great!! Ohhh by the way the staff at this store ARE THE BEST!!!!!!! So friendly and VERY VERY helpful... read more